Submit a Review for Barchester Hethersett Hall
Norwich Road, Hethersett, Norwich, NR9 3AP
View full details of Barchester Hethersett HallLatest Reviews for Barchester Hethersett Hall
08 January 2026
My sister was a resident in Hethersett Hall from 2018 to the 14th November 2025. She had the best care and attention fr her seven year stay. I have nothing but praise for the staff in every department, During the last days of her life her family were made very welcome to visit whenever and how often
they wished. My thanks go to the staff past or present.
28 November 2025
Outstanding care is provided at Barchester Hethersett Hall. The accommodation is well maintained, spacious + homely rooms. All the staff are exceptionally dedicated to the wellbeing of the residents, showing support + compassion. There is a wide range of activities which certainly enhances my
fathers well being, joining in + participating in things he wouldn't have if still in his own home. I thank all members of the team to ensuring my dad has a great quality of life + I definitely recommend Hethersett Hall for respite or a permanent stay.
03 September 2025
My mum and Dad were with you for 10 weeks. The staff were excellent to look after them. I know they will be back in the winter months.
Thank you
18 August 2025
I visit the Hall, once a month with members of the Hethersett Forget Me Not Cafe.We always get a very warm welcome from everyone. It is lovely to meet some of the residents at the coffee morning and also to visit the very talented art group. There are a lot activities put on for the residents and I
have been very fortunate, to have been invited to some of them. The most recent was the summer fete, earlier in the year there was a garden party and also a music band entertained.Thank you to you all.
25 June 2025
My Granddad was at the Hethersett Hall for 2 weeks respite, and he really did not want to go to a care home; he had such a good experience that he would return. The staff were amazing, we visited as a family for his birthday and were all treated like kings and queens. Well done, Hethersett Hall.
29 April 2025
My cousin has no short term memory and suffers for Alzheimer's/Dementia. He has/had a room at Hethersett Hall for the last 6 months. During that time he was taken part in various activities which he enjoys. He loves keep fit, dancing, all musical events and this has improved his general well being.
He loves to interact with the staff and other residents. He also partakes in all the outings. He is kept clean and tidy and his eating habits have also improved gaining a small amount of weight. The staff also arranged an 80th birthday party with lots of his visiting friends. All in all Hethersett Hall has been amazing for him and really improved his life.
19 March 2025
My mum has been a resident now at Hethersett Hall for nearly 3 years and since she has been there I have no worries about her care or wellbeing. She never has a bad word to say about the staff who look after her.
03 March 2025
My resident feels safe, secure, loved and is no longer lonely. They enjoy the food and social side of dining with others. Music is used in a lot of activities, which is great for involving most residents in their own unique way. Overall, my resident/relative is thriving.
18 February 2025
My mother has been in Barchester Hethersett Hall Care Home since October 2024 in the dementia, garden house residency. She loves it! She thinks the meals are like a five-star hotel. She loves the interaction of all the very caring and respectful staff, the energetic and entertaining entertainment
staff. Maintenance is always helpful and assists with any jobs. The gardens are vast and beautiful, well-kept. So far I have been very impressed with the care provided by the manager and her caring team!
28 January 2025
This is my first experience of using a care home for my mum, it was used for a three-week respite.
The staff are wonderful. Each and every one of them were friendly, helpful and kind. Nothing was ever any trouble. They all seemed to know my mum intimately which showed they care.
16 January 2025
The activities provided for those with dementia are excellent but there could be more of them. I believe the activities organisers could do with more support. Dementia care staff, again, are excellent but stretched too far. There are frequently no staff to be found in the sitting room and
surrounding areas which I feel is a weak spot for safety.
23 October 2024
My mother has stayed at Barchester Hethersett Hall many times for respite. The home is very welcoming, spotlessly clean, lovely choice of meals. Very friendly staff. Receptionist is excellent. I cannot fault the care my mum has received.
10 October 2024
Absolutely lovely place in superb grounds. Everything is so tidy and clean and the decor is so welcoming and has been done so well, you wouldn't think you were in a retirement home. Staff are very friendly and offer you tea or coffee on your visit. Very impressive. A credit to the owners.
08 August 2024
Lovely place to visit my aunt. When walking in, it had a hotel feel, which is great. Staff all so friendly and helpful. We also love the social media page and see what everyone has been up to. The special events are wonderful.
Thanks.
01 July 2024
The care given is exemplary - it's given with love and care and importantly, humour. My mum loves it when everyone can laugh. The activities are great, allowing her to participate as much as she can. I also really enjoy visiting as the staff are so friendly and supportive of my situation, it feels
like a home, not a care home.
27 June 2024
Mum has received excellent care since moving into Barchester Hethersett Hall. She is treated kindly and with dignity. The food is excellent as are the facilities.
All staff are kind and considerate.
27 June 2024
My relative suffers from Alzheimer's and is going to be a long-term resident of Barchester Hethersett Hall. She also has problems with her circulation which has meant that her legs have been bandaged and her movement further restricted. She is frail and what movement she has is compromised by her
bandages and this has resulted in a number of falls. She recently suffered a further fall which required medical assistance. Given the circumstances, the ongoing need for bandaged legs and the enhanced hazard that these posed to her mobility and stability - I raised the question of what additional preventive and mitigative measures the Hall staff were planning to take.
The staff provided a comprehensive summary of the issues and the remedies that were being taken. The broader strategic measures to address the root cause issues included moving her to a fully carpeted room and the provision of a crash mat. The room also had the advantage of being less 'isolated' and consequently subject to the more frequent passing of staff movements.
I understand that it is not possible to remove all potential hazards and reduce the risk of falling to zero. But I am very satisfied with the solutions that have been provided and the speed of the staff's response. It is precisely this kind of response that I expected and which was a major reason for selecting Hethersett Hall in the first place.
24 June 2024
Care is excellent, carers are fantastic, food is superb, very friendly atmosphere.
19 April 2024
Dad has been at Hethersett Hall for the past four years in the dementia unit and it was the best decision we ever made. All the staff can't do enough for him; they treat him as though he is one of the family. We are always made to feel welcome and are involved in all aspects of Dad's care. The unit
staff are always happy and cheerful. They have an amazing activities coordinator who strives to put on exciting and different activities.
04 April 2024
Mum came to Hethersett Hall in September 2023 with dementia. She has blossomed since she's been here the staff are fantastic and treat her like family her dignity is well respected at all times. Her happiness and safety are my and my sister's main concern and at Hethersett Hall, she has this
10-fold.
Latest Reviews for Barchester Hethersett Hall
08 January 2026
My sister was a resident in Hethersett Hall from 2018 to the 14th November 2025. She had the best care and attention fr her seven year stay. I have nothing but praise for the staff in every department, During the last days of her life her family were made very welcome to visit whenever and how often
they wished. My thanks go to the staff past or present.
28 November 2025
Outstanding care is provided at Barchester Hethersett Hall. The accommodation is well maintained, spacious + homely rooms. All the staff are exceptionally dedicated to the wellbeing of the residents, showing support + compassion. There is a wide range of activities which certainly enhances my
fathers well being, joining in + participating in things he wouldn't have if still in his own home. I thank all members of the team to ensuring my dad has a great quality of life + I definitely recommend Hethersett Hall for respite or a permanent stay.
03 September 2025
My mum and Dad were with you for 10 weeks. The staff were excellent to look after them. I know they will be back in the winter months.
Thank you
18 August 2025
I visit the Hall, once a month with members of the Hethersett Forget Me Not Cafe.We always get a very warm welcome from everyone. It is lovely to meet some of the residents at the coffee morning and also to visit the very talented art group. There are a lot activities put on for the residents and I
have been very fortunate, to have been invited to some of them. The most recent was the summer fete, earlier in the year there was a garden party and also a music band entertained.Thank you to you all.
25 June 2025
My Granddad was at the Hethersett Hall for 2 weeks respite, and he really did not want to go to a care home; he had such a good experience that he would return. The staff were amazing, we visited as a family for his birthday and were all treated like kings and queens. Well done, Hethersett Hall.
29 April 2025
My cousin has no short term memory and suffers for Alzheimer's/Dementia. He has/had a room at Hethersett Hall for the last 6 months. During that time he was taken part in various activities which he enjoys. He loves keep fit, dancing, all musical events and this has improved his general well being.
He loves to interact with the staff and other residents. He also partakes in all the outings. He is kept clean and tidy and his eating habits have also improved gaining a small amount of weight. The staff also arranged an 80th birthday party with lots of his visiting friends. All in all Hethersett Hall has been amazing for him and really improved his life.
19 March 2025
My mum has been a resident now at Hethersett Hall for nearly 3 years and since she has been there I have no worries about her care or wellbeing. She never has a bad word to say about the staff who look after her.
03 March 2025
My resident feels safe, secure, loved and is no longer lonely. They enjoy the food and social side of dining with others. Music is used in a lot of activities, which is great for involving most residents in their own unique way. Overall, my resident/relative is thriving.
18 February 2025
My mother has been in Barchester Hethersett Hall Care Home since October 2024 in the dementia, garden house residency. She loves it! She thinks the meals are like a five-star hotel. She loves the interaction of all the very caring and respectful staff, the energetic and entertaining entertainment
staff. Maintenance is always helpful and assists with any jobs. The gardens are vast and beautiful, well-kept. So far I have been very impressed with the care provided by the manager and her caring team!
28 January 2025
This is my first experience of using a care home for my mum, it was used for a three-week respite.
The staff are wonderful. Each and every one of them were friendly, helpful and kind. Nothing was ever any trouble. They all seemed to know my mum intimately which showed they care.
16 January 2025
The activities provided for those with dementia are excellent but there could be more of them. I believe the activities organisers could do with more support. Dementia care staff, again, are excellent but stretched too far. There are frequently no staff to be found in the sitting room and
surrounding areas which I feel is a weak spot for safety.
23 October 2024
My mother has stayed at Barchester Hethersett Hall many times for respite. The home is very welcoming, spotlessly clean, lovely choice of meals. Very friendly staff. Receptionist is excellent. I cannot fault the care my mum has received.
10 October 2024
Absolutely lovely place in superb grounds. Everything is so tidy and clean and the decor is so welcoming and has been done so well, you wouldn't think you were in a retirement home. Staff are very friendly and offer you tea or coffee on your visit. Very impressive. A credit to the owners.
08 August 2024
Lovely place to visit my aunt. When walking in, it had a hotel feel, which is great. Staff all so friendly and helpful. We also love the social media page and see what everyone has been up to. The special events are wonderful.
Thanks.
01 July 2024
The care given is exemplary - it's given with love and care and importantly, humour. My mum loves it when everyone can laugh. The activities are great, allowing her to participate as much as she can. I also really enjoy visiting as the staff are so friendly and supportive of my situation, it feels
like a home, not a care home.
27 June 2024
Mum has received excellent care since moving into Barchester Hethersett Hall. She is treated kindly and with dignity. The food is excellent as are the facilities.
All staff are kind and considerate.
27 June 2024
My relative suffers from Alzheimer's and is going to be a long-term resident of Barchester Hethersett Hall. She also has problems with her circulation which has meant that her legs have been bandaged and her movement further restricted. She is frail and what movement she has is compromised by her
bandages and this has resulted in a number of falls. She recently suffered a further fall which required medical assistance. Given the circumstances, the ongoing need for bandaged legs and the enhanced hazard that these posed to her mobility and stability - I raised the question of what additional preventive and mitigative measures the Hall staff were planning to take.
The staff provided a comprehensive summary of the issues and the remedies that were being taken. The broader strategic measures to address the root cause issues included moving her to a fully carpeted room and the provision of a crash mat. The room also had the advantage of being less 'isolated' and consequently subject to the more frequent passing of staff movements.
I understand that it is not possible to remove all potential hazards and reduce the risk of falling to zero. But I am very satisfied with the solutions that have been provided and the speed of the staff's response. It is precisely this kind of response that I expected and which was a major reason for selecting Hethersett Hall in the first place.
24 June 2024
Care is excellent, carers are fantastic, food is superb, very friendly atmosphere.
19 April 2024
Dad has been at Hethersett Hall for the past four years in the dementia unit and it was the best decision we ever made. All the staff can't do enough for him; they treat him as though he is one of the family. We are always made to feel welcome and are involved in all aspects of Dad's care. The unit
staff are always happy and cheerful. They have an amazing activities coordinator who strives to put on exciting and different activities.
04 April 2024
Mum came to Hethersett Hall in September 2023 with dementia. She has blossomed since she's been here the staff are fantastic and treat her like family her dignity is well respected at all times. Her happiness and safety are my and my sister's main concern and at Hethersett Hall, she has this
10-fold.