Barchester Hethersett Hall

Norwich Road, Hethersett, Norwich NR9 3AP

Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: On request. Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking is available onsite

Latest Care Quality Commission* Report on Barchester Hethersett Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Barchester Hethersett Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Barchester Hethersett Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.381 for Barchester Hethersett Hall is calculated as follows: ( (270 Excellents x 5) + (207 Goods x 4) + (51 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 535 Ratings = 4.381

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Hethersett Hall is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 23 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Barchester Hethersett Hall has a Review Score of 9.4 (9.381) from 45 Reviews


Average Ratings

  • Excellent
    21
  • Good
    22
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hethersett Hall?

  • Extremely LIKELY
    35
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hethersett Hall

  • Resident / Service User
    23
  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    3
  • Power of Attorney/Solicitor of Resident/Service User
    2
  • Respite Resident/Service User
    2
  • more

I entered Hethersett Hall as a resident for 2 weeks to enable my wife (my normal carer) to have convalescence after a heart attack. My experience of Hethersett Hall was excellent, all staff from management to caterers to carers were considerate, attentive, helpful and thoroughly professional.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Jodi Rutherford, Customer Relationship Manager at Barchester Hethersett Hall responded to this review on 09 Apr 2018:

Thank you Kevin for your kind review. We are delighted that you enjoyed your time here and we would love to have you to stay again.

I have been in Hethersett Hall for 10 weeks. I have been very comfortable (except a problem has taken a long time to a resolve - the shower floor is in need of attention). I have found the care staff excellent. There is upheaval with builders working and this has given the kitchen staff difficulties at times.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   3.9 out of 5

Jodi Rutherford, Customer Relations Manager at Barchester Hethersett Hall responded to this review on 31 Jan 2018:

Hi Heather,

Thank you for your review - I am pleased that you are feeling comfortable at Hethersett Hall. Unfortunately, it is never easy when renovations are taking place and we can only apologise if this has caused an inconvenience at times. We hope that the wonderful changes that have been made to the home have made it worthwhile. If you have any further issues, please do not hesitate to get in contact with the manager.

Kind Regards.

I have been here 20 months and on the whole I am happy enough. The biggest moan is about the food - we sometimes have to wait as much as 15 minutes between courses, which means the food is sometimes cold - not pleasant. The carers do not even pop their heads round the door to see if everyone is alright. We could be dead for the want of just a little peep!

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.3 out of 5

Jodi Rutherford, Customer Relations Manager at Barchester Hethersett Hall responded to this review on 31 Jan 2018:

Hi Olive,

Thank you for your review. I am sorry to hear that the food has been an issue for you. In response to this, we will be setting up a monthly food committee group for the residents and their families where you will be able to offer feedback and suggestions on how we can improve the dining experience in the home. We endeavour to provide the best care possible for all of our residents and feedback is invaluable for us to be able to do this.

A group of friends of a resident arranged an afternoon birthday party for her. Hethersett Hall staff were brilliant - we had a private area set up for us, with tea, coffee, plates and glasses. We brought our own food. The tables were laid and everything was nicely laid out and welcoming. The staff couldn't have been more helpful and this made the party memorable. It was especially appreciated that we were even able to hold the event at all, due to the renovations going on. Thank you to all the staff who made the event possible.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Jodi Rutherford, Customer Relations Manager at Barchester Hethersett Hall responded to this review on 31 Jan 2018:

Hi Gill,
Thank you for your kind review. If you ever wish to have an event at the home again, you would be most welcome.

Very good respite care. Lovely surroundings.
Excellent staff.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   3.9 out of 5

Jodi Rutherford, Customer Relations Manager at Barchester Hethersett Hall responded to this review on 31 Jan 2018:

Hi Beryl, Thank you for your kind review.

Overall I have been very satisfied with the care my mother has received during her time here, however, my only complaint has to be about the amount of "washing" that never seems to be returned. Over the last year at least two pairs of brand new trousers, a cardigan and more recently two bras.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   3.8 out of 5

After a difficult start, due to her extreme anxiety and disorientation, my friend has now settled in with the one-to-one support she has had and looks well.
She speaks positively of the kindness of all the staff and she enjoys the food, the comfortable furnishings and the lovely garden and views.

As her friend, I have been impressed by the friendliness and approachability of the care staff.
I have been informed immediately of anything untoward, such as a fall.
I feel confident that she is in safe hands and receiving the personal attention that one would hope for.
I was a little disappointed that appointments for hearing aids and chiropody took far longer than expected.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.6 out of 5

Care/support of a high standard, with staff, particularly the unit manager in the garden house, providing an excellent one to one service.

Communications with relatives has proved to be excellent with regular updates.

The home has excellent links with the local doctors' surgery and is very decisive when medical input is needed.

Friendly, professional, caring approach.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.1 out of 5

I live in a pleasant room where friends and family come to visit me occasionally and take me for an outing.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

1) I cannot comment on management but am pleased to see the current team in place. Both have good experience in the care world.
2) All staff are very welcoming to visitors and smile and interact with their guests here. The wing housing the seriously disabled through dementia is marvelous. Wonderful people looking after the most vulnerable. I and my wife have total trust that our dear friend is looked after to the nth degree. We absolutely know that our friends best interests and care are the priority of this great place.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.6 out of 5

I enjoy the company and the atmosphere in this home.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4 out of 5

Very happy with the care that my mother gets. She is happy with treatment too.
Staff are very patient, compassionate and attentive.
Messages that I leave about my visits don't always get through though.
The premises are attractive and well kept.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.3 out of 5

The staff are friendly and helpful. The food is to a good standard - my mother has put on weight since arriving.

The grounds are very attractive and well maintained.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   3.9 out of 5

We are very pleased with how mum is looked after. She is always nice and clean, her bedroom and bathroom are also nice and clean.
But mum doesn't seem to wear her glasses much and we can't always find them.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.9 out of 5

Biggest complaint is the time of the "evening" meal. 5pm is more like afternoon tea. Also, service at this meal and at lunch is very slow. Nearly all carers are very good and helpful. It would be nice to have more chance of outside activities.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   3.8 out of 5

I have been here 3 years. during that time, my room has been redecorated and given a new carpet. The view is delightful and I very much enjoy the wildlife I can see out of the window.
The staff are always kind and considerate, through constantly changing. Laundry is quick and recently the menu has improved.
the doctor calls on Thursdays and by arrangement, I can see him/her. At 92, my problems are mainly mobility.
My family can call at any time.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   4.5 out of 5

staff offer great levels of care because of a helpfulness and willing to give friendship as well as efficiently caring and all using Christian names. Great sympathy at times of illness or death of a spouse in care.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.1 out of 5

Absolutely lovely care home. Staff and particularly carers are excellent. building and gardens are also lovely.
Carers are very helpful to dad and seem to really care about his welfare.
My only "gripe" is his room could be kept a bit cleaner by vacuuming more often but otherwise, a great home.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.3 out of 5

I like my room, it's bright and light. Could be tidied up better, stains still on wall and things under the bed. Overall the staff are caring but some inexperienced. Treat me politely (some dictatorial). some go above and beyond. Bathroom not very big (where have bath). Wheelchairs often npt all intact or in good condition. Beautiful gardens, wonderfully kept. enjoy my meals and snacks - sometimes would like more to eat. Would like to spend longer in the bath. Happy to be here within reason.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   3.4 out of 5

Over the last few months, we have had meals with my mother-in-law and can say that quality, quantity and the cooking has deteriorated dramatically often food is almost inedible.
Cleanliness is an issue on our frequent visits. The residents own room appeared uncleaned with crumbs and bits on the carpet and her personal table doesn't appear ever to be wiped clean. At times dignity is an issue with toilet doors being left open whilst we are in the room.

How likely would you be to recommend Barchester Hethersett Hall? Unlikely

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Average Rating:   2.6 out of 5

Sonia Sales, General Manager at Barchester Hethersett Hall responded to this review on 11 Jul 2017:

Thank you for your review. At Hethersett Hall, we have introduced new menus, which we have had positive feedback so far from the residents. There has been an improvement in the quantity, quality and variety of food provided at meal times over the past few weeks. Following meetings with the relatives and residents recently, they have expressed the improvement in the food provided at present time.

I have highlighted the issues with regards to cleanliness and dignity that you have expressed with the required departments in hope that this will not be an issue in the future.

Barchester, Hethersett Hall promote an open door policy at all times so please do not hesitate to approach the management team with any complaints that you wish to raise in the future.

I can't praise highly enough the care my mother has received - with severe dementia and needing total care. She is always presented well, clean and always looking well. She gives very little response but the care is total.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.2 out of 5

I have been at the care home for two years and have been happy.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Respite care for my elderly mother. Very good and gave me peace of mind.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4 out of 5

My three weeks in Hethersett Hall were a good experience in every way I have nothing but praise for the staff. My only concern would be the lift in case of fire, I'm sure you have plans in place.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   3.8 out of 5

Beautiful home and masses of wildlife to see in the extensive grounds. The staff are exceptional and go the extra mile for me, the food is better than most restaurants. There is nowhere else I would rather be.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

I like it here and am quite happy.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.8 out of 5

I am delighted with the attention I get from the staff.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.8 out of 5

I love living here and the staff are so kind. The manager does a good job.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

A very good choice of home.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   4.3 out of 5

I have enjoyed my stay here.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

I have enjoyed my stay.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

My stay at the hall is enjoyed and looked forward to very much. I realise it is a problem shared by half of my friends.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

Staff are excellent without exception.
Food very good and well served.
Rooms bare and not often serviced.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

This was my first experience of a care home, I was only a resident for a week whilst my daughters were abroad. I found the staff to be friendly and helpful, nothing was too much trouble. The hall is a beautiful old house, it was a pleasure to stay in such a lovely property. The grounds were interesting as well. The food and drink were excellent and ample in proportion.

Although I was only a resident for a short time, I would have liked to have the opportunity to go on more outings.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   4.3 out of 5

Well looked after. Shortly after moving in had eye operation at the hospital, after which good attention providing eye drops 4x a day. Transport arranged to the local doctor.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Really happy, welcoming care home. Lovely staff and management team keep in touch if there are queries.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   4.2 out of 5

Very kind caring staff. Well managed now no agency staff all full time. Beautiful surroundings lots of sitting areas so can have privacy if required. Good food meets all nutritious needs.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Since my family came into crisis the team at Hethersett Hall have been nothing but supporting, professional and empathetic to all our needs. Mum and dad are now safely settled into their new life with them describing Hethersett Hall as more of a hotel than a care home. The staff work tirelessly with a smile on their faces and nothing is too much trouble. The manager has an open door policy to discuss any issues I may have. Thank you for turning all our lives around and making transition into care so positive.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.3 out of 5

My father was at the Hall for six weeks following a short stay in hospital. He settled surprisingly well and the staff were particularly welcoming and kind. The Manager takes a personal interest in all his residents and was extremely dedicated and kind. Dad's room was beautiful with good furnishings and lovely views. The food was not quite up to the standard expected but overall an excellent and positive experience.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.5 out of 5

My nan always has provided with an extensive hearty healthy breakfast. She enjoys when music singers visit the hall. She is now 100 years old so she doesn't do many activities but likes the company of her friends and the staff who look after her. The chef always provides soup for my nan, as she doesn't eat a vast quantity of food. The staff treat her with respect and also we have a good rapport with staff and management. My nan always enjoys her sherry on a Sunday before lunch!!!

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.3 out of 5

My family reviewed care homes in Norfolk and the be near my daughter. Previously had been at another Barchester house for 6 months. I find Hethersett, a great place, I under expected to find a beautiful Georgian home set in lovely grounds, lake views all round, very quiet and peaceful.
These facilities can also be enjoyed from rooms with long Georgian windows making rooms bright and cheerful, tastefully furnished and decorated. Staff are very efficient, also cheerful, and attentive, most kind in a quiet way.
Activities, there is something for everyone, but the freedom to choose, as always the word freedom. Food is excellent, a good menu, diets are recognised and food of choice is available, twenty four hours a day and night. (Quiet places to relax, or see a film, entertainers - each day different. Hethersett is very special in every way.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   5 out of 5

Hethersett Hall provided the perfect solution for convalescent care for our mum following a heart attack at the end of last year. She had a lovely, comfortable, homely room where she was looked after by a team of caring staff. I have to say the management bent over backwards to accommodate her - and our - needs. Family and friends were made extremely welcome, even going the extra mile to include us for a very good Christmas dinner a couple of weeks after she arrived! Nothing seemed to be too much trouble . As her strength improved, she was able to go down to the dining room every day for lunch and join in many of the daily activities provided, although she was sorry that so few of the other residents took advantage of what was on offer. Mum is in the lucky position to have been able to return to her own home, but should the need arise she wouldn't hesitate to come back.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.1 out of 5

Could not wish for better care and compassion for my mother. Staff are friendly, available always putting the residents needs first.

Rooms are comfortable and homely, very clean. Food is varied and looked well served, professionally. I would recommended this home as my first choice without any doubt.
We are now looking into the day care activities as we have used the home for respite. I am sure this will be of the same high standard. No need to worry when relatives in their care. Thank you to the manager and all the staff.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4.9 out of 5

My friend has been in Hethersett Hall for a year now. She has settled very well and looks on it as "home". Although there have been staff changes we notice how very caring the staff are.

How likely would you be to recommend Barchester Hethersett Hall? Likely

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Average Rating:   4.1 out of 5

On arrival with my wife we were in the same room, at that time my wife found the stairs a bit much and like most didn't like the lift. The shower was V.G and the room had a view. Doors bang all night. At night 66% of the staff were called to the Garden Room, on 3 actions, this leaves the main hall with only one care person. I complained to the manager who found an extra carer. My wife had 4 very bad days and nights and all the staff were excellent. We had some good entertainment over xmas and staff joined in to make lots of fun but will definitely be going back for the winter months, on the whole the care is excellent, with much kindness. I would definitely go back if I needed care.

How likely would you be to recommend Barchester Hethersett Hall? Extremely Likely

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Average Rating:   4 out of 5

Gerard Dooley, Registered Manager at Barchester Hethersett Hall responded to this review on 13 Jan 2016:

Dear Mr B, thank you for your review of our home. We are delighted that you enjoyed your stay with us and will be coming back to stay with us again soon. We have taken into account all of your feedback and we are continually addressing both the positive and developmental points you have raised. Thank you, Gerard & the team at Hethersett Hall.

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Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

August 2017

April 2017

January 2017

CQC outstanding award.

Recipient: Barchester Hethersett Hall

Date: Tuesday 31 Jan 2017

more details

February 2016

Job Vacancies

Staff Profiles

Sonia

Sonia Sales

Job Title: General Manager

Joined: 2013

Description:

Sonia is our General Manager here at Hethersett Hall

Sonia is gifted with exceptional organisational abilities and is a fantastic Leader and member of the team.

Sonia joined Barchester in 2013 at the warren care home as a senior carer and then transferred to Hethersett Hall as a team leader in May 2013.

Sonia has continued to pursue her passion and dedication for delivering care to the highest standard and through that, she has become the General manager of our home.

Martin

Martin Keegan

Job Title: Deputy Manager

Joined: 2016

Description:

Martin is our Deputy Manager here at Hethersett Hall.
Martin has a great experience in the Healthcare sector.
Martin has made great progress since joining our team last year and has also pursued his passion for overseeing all aspects of activities and lifestyle for the residents in the home. He has now recently been appointed as our deputy manager.

Tony

Tony Boak

Job Title: Head Chef

Joined: 2013

Description:

Tony is our Head Chef here at Hethersett Hall, he is City & Guilds qualified and has a wealth of experience, starting his career over 20 years ago working in various hotels. Being at Hethersett Hall for four years Tony knows all of our residents down to a tee and prepares delicious meals every day to suit all of their different needs. Everyday a menu is set out for our residents to choose their preferred meal and on special events, Tony will go the extra mile to prepare that extra special something to top off the day!

Donna

Donna London

Job Title: Chef

Joined: 2010

Description:

Donna first started working at Hethersett Hall 7 years ago when she began as a Kitchen Assistant. Donna later took on the role of a hostess, serving food and beverages to our residents at meal times. Soon after this Donna had worked her way up to being the 2nd chef in the kitchen delivering delicious and nutritious meals for all of our residents.

Donna thoroughly enjoys her job and always puts an extra effort into the meals that she prepares, making sure all needs and tastes are catered for and leaving everyone happy and satisfied.

Donna also has a great talent for baking and the residents never miss out on some tasty cakes to enjoy, especially on our event days and coffee mornings!

Melissa

Melissa Fisher

Job Title: Unit Manager

Joined: 2014

Description:

Melissa is our unit manager in Main Hall.
She is responsible for overseeing and making sure her team deliver the highest level of care to our residents at all times.

Abby Leigh

Abby Leigh Greentree

Job Title: Unit Manager

Joined: 2014

Description:

Abby is our unit manager in Garden House.
She is responsible for overseeing and making sure her team deliver the highest level of care to our residents at all times.

Gemma

Gemma Pegg

Job Title: Activities Coordinator

Joined: 2017

Description:

Hello, my name is Gemma and I am the Activities Coordinator here at Hethersett Hall.

I started work at Hethersett Hall in August 2017, after previously working at Buckingham Palace.

I have qualifications in event planning and wanted to craft my skills in a different setting.

I got chosen for the role and was extremely happy, enthusiastic and focused on delivering the highest level of lifestyle improvements and activities those living at the home.

My role as Activities Coordinator will focus on improving the quality of life for those we support.

Susan

Susan Trowse

Job Title: Administrative Assistant

Joined: 2000

Description:

Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!

Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!

Sue will deal with all matters relating to enquiries, finances and purchasing.

Jo

Jo Dunlop

Job Title: Administrator

Joined: 2002

Description:

I have been a Home Administrator at Barchester Healthcare for 15 years. The role is varied and very interesting and entails a multitude of tasks that keep me busy for most days. I coordinate and facilitate all administration issues as well as management support.

My role covers all financial aspects of the running of the home and you can contact me at any time to discuss anything relating to finances.

I have recently transferred from another Barchester Home to Hethersett Hall - a new home with lots of new challenges for me.

Michelle

Michelle Fisher

Job Title: Head Of Housekeeping

Joined: 2012

Description:

I joined the team at Hethersett Hall over 4 years ago and really enjoy my work. For 3 of those years I have been a housekeeper but recently was appointed to Head Housekeeper for the home. The favourite part of my work is spending time engaging with the residents. Outside of work I enjoy reading, music and I am a true animal lover.

John

John Norton

Job Title: Head of Maintenance

Joined: 2006

Description:

John is responsible for the repairs and maintenance within the home, ensuring the smooth-running of the service.

John is our Health and Safety champion and has extensive knowledge in all areas relating to health, safety and wellbeing.

John has been in post at Hethersett Hall for over 9 years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hethersett Hall