Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff...
Care Provided by Barchester Hethersett Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,377
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Contact Barchester Hethersett Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Elena Sandu (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (57)
Parking
- Parking is available onsite
Barchester Hethersett Hall Reviews (127)
Barchester Hethersett Hall has a Review Score of 9.8 (9.772) out of 10, based on 19 reviews in the last 2 years.
Over all time Barchester Hethersett Hall has 127 reviews.
Since my family came into crisis the team at Hethersett Hall have been nothing but supporting, professional and empathetic to all our needs. Mum and dad are now safely settled into their new life with them describing Hethersett Hall as more of a hotel than a care home. The staff work tirelessly with a smile on their faces and nothing is too much trouble. The manager has an open door policy to discuss any issues I may have. Thank you for turning all our lives around and making transition into care so positive.
My father was at the Hall for six weeks following a short stay in hospital. He settled surprisingly well and the staff were particularly welcoming and kind. The Manager takes a personal interest in all his residents and was extremely dedicated and kind. Dad's room was beautiful with good furnishings and lovely views. The food was not quite up to the standard expected but overall an excellent and positive experience.
My nan always has provided with an extensive hearty healthy breakfast. She enjoys when music singers visit the hall. She is now 100 years old so she doesn't do many activities but likes the company of her friends and the staff who look after her. The chef always provides soup for my nan, as she doesn't eat a vast quantity of food. The staff treat her with respect and also we have a good rapport with staff and management. My nan always enjoys her sherry on a Sunday before lunch!!!
These facilities can also be enjoyed from rooms with long Georgian windows making rooms bright and cheerful, tastefully furnished and decorated. Staff are very efficient, also cheerful, and attentive, most kind in a quiet way.
Activities, there is something for everyone, but the freedom to choose, as always the word freedom. Food is excellent, a good menu, diets are recognised and food of choice is available, twenty four hours a day and night. (Quiet places to relax, or see a film, entertainers - each day different. Hethersett is very special in every way.
Hethersett Hall provided the perfect solution for convalescent care for our mum following a heart attack at the end of last year. She had a lovely, comfortable, homely room where she was looked after by a team of caring staff. I have to say the management bent over backwards to accommodate her - and our - needs. Family and friends were made extremely welcome, even going the extra mile to include us for a very good Christmas dinner a couple of weeks after she arrived! Nothing seemed to be too much trouble . As her strength improved, she was able to go down to the dining room every day for lunch and join in many of the daily activities provided, although she was sorry that so few of the other residents took advantage of what was on offer. Mum is in the lucky position to have been able to return to her own home, but should the need arise she wouldn't hesitate to come back.
My friend has been in Hethersett Hall for a year now. She has settled very well and looks on it as "home". Although there have been staff changes we notice how very caring the staff are.
On arrival with my wife we were in the same room, at that time my wife found the stairs a bit much and like most didn't like the lift. The shower was V.G and the room had a view. Doors bang all night. At night 66% of the staff were called to the Garden Room, on 3 actions, this leaves the main hall with only one care person. I complained to the manager who found an extra carer. My wife had 4 very bad days and nights and all the staff were excellent. We had some good entertainment over xmas and staff joined in to make lots of fun but will definitely be going back for the winter months, on the whole the care is excellent, with much kindness. I would definitely go back if I needed care.
Dear Mr B, thank you for your review of our home. We are delighted that you enjoyed your stay with us and will be coming back to stay with us again soon. We have taken into account all of your feedback and we are continually addressing both the positive and developmental points you have raised. Thank you, Gerard & the team at Hethersett Hall.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 August 2019- Caring Good
- Effective Requires improvement
- Responsive Requires improvement
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- Posted: Monday 12 Jan 2026National celebrations and family-friendly events are just some of the ways that we ensure the residents at Hethersett Hall remain connected with their loved ones and the wider community. Our...
- Posted: Monday 12 Jan 2026Residents at Hethersett Hall love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that animal...
- Posted: Friday 17 Jan 2025At Hethersett Hall we support and encourage our residents to continue doing the things they love whilst also developing new friendships and learning new skills. Our Residents all look forward...
There are no upcoming events for Barchester Hethersett Hall.
Awards / Recognitions (17)
- Recipient: Barchester Healthcare LtdDate: Tuesday 09 Jun 2026
- Recipient: Barchester Healthcare LtdDate: Tuesday 09 Jun 2026
- Recipient: Barchester Healthcare LtdDate: Wednesday 15 Apr 2026
Meet the Team (10)
Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.
I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.
Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.
Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years.
I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.
Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,
I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.
I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.
Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!
Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!
Sue will deal with all matters relating to enquiries, finances and purchasing.
Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.
Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.
Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.
My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.
Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.
I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.
I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.
I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.
Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!
Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.
I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.
Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.
Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home
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