Barchester Hethersett Hall

Norwich Road, Hethersett, Norwich NR9 3AP
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9.8 119 Reviews
  • Barchester Hethersett Hall, Norwich
Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Hethersett Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Elena Sandu (General Manager)

Local Authority / Social Services

Admission Criteria

  • On request
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (57)

Parking

  • Parking is available onsite

Barchester Hethersett Hall Reviews (119)

Total of 119, showing 21-40
9.8

Barchester Hethersett Hall has a Review Score of 9.8 (9.772) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Hethersett Hall has 119 reviews.

Overall Experience

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Date Published

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Review from Christine S (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has always been treated with care and consideration.
Staff are very attentive and caring.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review from Ros B (Respite Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hethersett Hall couldn’t have been more welcoming for a short stay to recuperate after surgery. All the staff were lovely, the surroundings beautiful (very good for birds because of the neighbouring hay meadow and woodland), and I very much enjoyed getting to know some of the residents. The excellent
events programme ensured that there was always something to do and someone to meet. Very good company all-round in an environment where I felt safe and cared for whilst regaining my mobility. I’d recommend Hethersett Hall to anyone, especially if you would enjoy sitting on the covered terrace looking onto a rose garden and listening to Skylarks and Yellowhammer singing away in relatively unspoilt Norfolk countryside.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review from C G (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very caring and friendly. Will really help if they can and they always go above and beyond when they can. Recently had my mother's 94th birthday, the staff really exceeded expectations by making a cake and decorating the room and really made my mother feel special.

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Review from Helen F (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (all of Mum's children) are delighted with the care Mum receives at Hethersett Hall. I am never worried about her when I leave after visiting as I know she'll be well looked after and have plenty of appropriate activities to join in. She constantly tells me how happy she is and glad that she found
Hethersett Hall. We all love it. She has been in Main Hall and is now in Garden House.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review from G S (Husband of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife arrived in care withdrawn and disinterested in life due to dementia. Within a few hours of arriving, she was interacting with staff and residents. By the next day it was clear she settled well and was comfortable in her new surroundings and beginning to flourish. She was also socialising and
engaging in all activities. There is no doubt this is due to the exemplary care and support provided by all the staff. They had made it their mission to make sure she would feel 'at home'.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review from J H (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's care has improved so much since he moved to 'Garden House'. Basic needs were partially and often inadequately met when in 'Main Hall'. The team now work together and as well as being truly caring, understand how to make life pleasant at the same tome as doing a proper job of personal care.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely Memory Lane community and dedicated staff.

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Review from P C (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I just take this opportunity of thanking all the teams at Hethersett Hall for the level of care you have offered my dad since he has been with you. Having gone through a difficult transition of moving homes at 94 years old with increasing dementia, the respect, care and attention he and we, as his
family, have received have been excellent. He seems so much more like his old self and so much happier than in his previous home; so great thanks from us for everyone's efforts.

Reply from Elena Sandu, General Manager at Barchester Hethersett Hall

Thank you for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review from Johnny C (Friend of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly entertain Hethersett Hall residents, including Memory Lane, and never fail to admire the tireless and friendly dedication shown by the staff.
The Hall and its beautiful grounds are grand and elegant and always a joy to visit.

Reply from Caroline Beale, Customer Relationship Manager at Barchester Hethersett Hall

Thank you so much for your lovely review. It a beautiful home we are very proud of it.

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Review from Julia L (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would like to thank the manager and her team at Hethersett Hall for the outstanding care they gave to our Mother during her four years with them. Mum wasn’t just a resident she was part of the family there. Even through the difficult times of the pandemic, nothing was too much trouble for
any of the staff. They kept us in regular contact with Mum via video and phone. As no outside entertainment was allowed in the staff kept residents entertained in many different ways so life for them was not disrupted unlike the rest of us. We cannot thank them all for keeping Mum so safe and giving us peace of mind she was so well looked after.
Thank you, to the manager and all your team, Mum loved you all.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you Julia for such a lovely review, we will miss Mum and all of you so much, she was such a lovely lady. We will always remember her for her little boogie whilst in her chair whenever the entertainers were in, the joy it brought to her face, such lovely memories to hold onto.

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Review from Rick A (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad always wanted to stay in his lovely home. However, he settled in and always repeated the same things, that the place is good and comfortable, the food is enjoyable and the staff are very caring. We have been able to bring in his favourite reclining chair: a great favourite as he sits in the window
of his new room.
I will leave it there, as sometimes less is more.

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Review from Sarah S (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the staff at Hethersett Hall. Prior to the pandemic, they all did a terrific job but during these last couple of difficult years, they have all excelled in what can only be described as the most challenging of times for everyone. Despite the difficulties that the pandemic
has brought us all it has been so reassuring to know my Mum is being so well cared for. Mum is happy and settled which says it all.

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Review from Mary M (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hethersett Hall for 2 years she suffers from vascular dementia.
I can only say that all the staff looking after her are wonderful, nothing is ever too much trouble
During covid, it’s been extremely difficult for all members of the team but they have been fantastic, keeping everyone
safe and well.

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Review from Frances H (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been constantly treated with kindness and understanding by all staff, who always show her respect. Throughout the Covid epidemic, I have always known that she has been well cared for. Despite the challenges she has still been able to do numerous activities (especially singing which all the
carers know she really enjoys). Communication throughout the last two years has been excellent.

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Review from R M (Resident) assisted by family/friend published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like the views from my room. The food is good and the carers and staff are friendly.

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Review from Adrian D (Nephew of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Hethersett Hall for some 12 months now. Although a testing time for all due to COVID, the staff have been most professional, responsive, helpful and caring. Further, the communications have been excellent, enabling me to keep abreast of my aunt's progress. A big thank you to all
the staff at Hethersett Hall for the care and attention they are providing for my aunt.

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Review from Pamela B (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a difficult time for Hethersett Hall due to Covid restrictions. However, on all communication to them, there has always been a good and caring attitude from all staff. My mom has been cared for in a loving manner and without her being there and at home she would most likely not have survived.
I think the Hall is a little expensive but the overall view is you get what you pay for. Look forward to meeting with her in the beautiful gardens.

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Review from David B (Son of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trying to find a care home for both our mother and father was an extremely difficult task, Hethersett Hall was one of many we visited, and the final one we settled on. The home itself is absolutely beautiful, and upon deciding this was the one for Mum and Dad, we then had a meeting with the manager.
She was wonderful and gave us a great deal of confidence that we were making the right decision. With Mum and Dad (Mum having since passed) both having varying degrees of dementia, we found from day one that the staff were absolutely wonderful with them. We got the feeling, which has since been confirmed that they were not only carers but treated them like family.
Having lived there since October 2019, we have not once regretted our decision as a family. The grounds that the home sits in are beautiful and continually maintained. We, as a family, cannot praise the manager and all of the staff highly enough. The daily entertainment manager provides varying daily activities.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you so much for your kind words.
I will pass this onto the team,
Kerry.

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Review from Julian P (Son of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been at Barchester Hethersett Hall for over two years now and the care they receive is exemplary and I would not hesitate to recommend them. They moved from London to Norfolk to be near us and were apprehensive about the move but the staff welcomed them with open arms and they
both flourished. I unfortunately lost my mother due to a long term illness and they could not do enough for my father at that time. He had never lived by himself but again with the help from the care staff he has blossomed and regularly attends his art class and bridge club to keep himself active. He was a keen gardener and again the staff have been brilliant in letting him get involved with the beautiful grounds that surrounds the hall. My father will be 90 this year and I have never seen him so active mentally or physically and I put that down to the care and love he receives from everybody at Hethersett Hall. I would wholehearted recommend them and thank them for there ongoing care.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you so much for your kind words.
I will pass this onto the team,
Kerry.

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Review from Liz G (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents - aged 95 and 96 - are now in their 3rd year. They’re happy, comfortable - and cared for. Since their arrival, when they went into a double room upstairs, my mother’s physical needs have changed as she became bedbound. So they chose to move downstairs into two singles close to each other,
which has proved an ideal arrangement in view of Mum’s mobility incapacity. She says how carefully she is handled, and how content she is. My father enjoys regular activities with fellow-residents, organised and brilliantly run by two dedicated Activities Coordinators. What a relief it is to know he is being mentally stimulated: weekly bingo and Quiz keep his brain in trim! He particularly appreciates the skills of the home’s two ever-willing Maintenance Technicians, who over the months have helped sort out/mend/clean/alter/fix his iPad, his reading lamp, his internet, his phone, his razor - and a host of other things. As with the staff as a whole, nothing is too much trouble.

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Review from Robert (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would think that providing care is not just about doing the things that must be done but doing that bit extra and always in a positive and friendly way. Well, the team of carers and all staff certainly deliver on all of this! Great Care Home, wonderful environment, and an outstanding team.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Barchester Hethersett Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Barchester Hethersett Hall is calculated as follows: ( (200 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 250 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hethersett Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (10)

Elena

Elena Sandu

Job Title: General Manager

Joined: 2015

Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.


I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.


Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.

Melissa

Melissa Fisher

Job Title: Deputy Manager

Joined: 2014

Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years. 


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Caroline

Caroline Evans

Job Title: Activities Coordinator

Joined: 2016

Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,


I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.


I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.

Susan

Susan Trowse

Job Title: Administrative Assistant

Joined: 2000

Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!


Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!


Sue will deal with all matters relating to enquiries, finances and purchasing.

Evelin

Evelin Jakab

Job Title: Team Leader - Residential

Joined: 2017

Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.


Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.

Lee

Lee Sharpe

Job Title: Team Leader - Memory Lane

Joined: 2012

Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.


My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.

Becky

Becky Brown

Job Title: Head Chef

Joined: 2017

Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.


I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.


I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.


I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.


Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!

James

James Ramm

Job Title: Head of Maintenance

Joined: 2019

Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.


I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.

Anna

Anna Wyatt

Job Title: Head Housekeeper

Joined: 2021

Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.

Matthew

Matthew Bussey

Job Title: Home Administrator

Joined: 2011

Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home

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