Barchester Hethersett Hall

All staff are kind and considerate.

I understand that it is not possible to remove all potential hazards and reduce the risk of falling to zero. But I am very satisfied with the solutions that have been provided and the speed of the staff's response. It is precisely this kind of response that I expected and which was a major reason for selecting Hethersett Hall in the first place.

Care is excellent, carers are fantastic, food is superb, very friendly atmosphere.

Dad has been at Hethersett Hall for the past four years in the dementia unit and it was the best decision we ever made. All the staff can't do enough for him; they treat him as though he is one of the family. We are always made to feel welcome and are involved in all aspects of Dad's care. The unit staff are always happy and cheerful. They have an amazing activities coordinator who strives to put on exciting and different activities.

Mum came to Hethersett Hall in September 2023 with dementia. She has blossomed since she's been here the staff are fantastic and treat her like family her dignity is well respected at all times. Her happiness and safety are my and my sister's main concern and at Hethersett Hall, she has this 10-fold.

My husband had Parkinson's disease and had been in hospital and then went straight from there to Hethersett Hall for respite. He became very poorly and then died. The care that he received from all the staff (where they went beyond duty!) was wonderful. They were so gentle and kind. I can't ever repay only in words how wonderful they all were. Thank you all again.

My father has been at Hethersett Hall since May 2022. Initially, his stay was for respite but has remained here. We couldn't ask for any more - caring staff, nothing is too much trouble. They have lots of activities, events and days out for the residents, which really helps them all feel at home. Well done to everyone, and thank you.

The atmosphere seems undeterred and calm, but there is always a friendly face around.

Staff are very attentive and caring.

Hethersett Hall couldn’t have been more welcoming for a short stay to recuperate after surgery. All the staff were lovely, the surroundings beautiful (very good for birds because of the neighbouring hay meadow and woodland), and I very much enjoyed getting to know some of the residents. The excellent events programme ensured that there was always something to do and someone to meet. Very good company all-round in an environment where I felt safe and cared for whilst regaining my mobility. I’d recommend Hethersett Hall to anyone, especially if you would enjoy sitting on the covered terrace looking onto a rose garden and listening to Skylarks and Yellowhammer singing away in relatively unspoilt Norfolk countryside.

Staff are always very caring and friendly. Will really help if they can and they always go above and beyond when they can. Recently had my mother's 94th birthday, the staff really exceeded expectations by making a cake and decorating the room and really made my mother feel special.

We (all of Mum's children) are delighted with the care Mum receives at Hethersett Hall. I am never worried about her when I leave after visiting as I know she'll be well looked after and have plenty of appropriate activities to join in. She constantly tells me how happy she is and glad that she found Hethersett Hall. We all love it. She has been in Main Hall and is now in Garden House.

My wife arrived in care withdrawn and disinterested in life due to dementia. Within a few hours of arriving, she was interacting with staff and residents. By the next day it was clear she settled well and was comfortable in her new surroundings and beginning to flourish. She was also socialising and engaging in all activities. There is no doubt this is due to the exemplary care and support provided by all the staff. They had made it their mission to make sure she would feel 'at home'.

My father's care has improved so much since he moved to 'Garden House'. Basic needs were partially and often inadequately met when in 'Main Hall'. The team now work together and as well as being truly caring, understand how to make life pleasant at the same tome as doing a proper job of personal care.

Can I just take this opportunity of thanking all the teams at Hethersett Hall for the level of care you have offered my dad since he has been with you. Having gone through a difficult transition of moving homes at 94 years old with increasing dementia, the respect, care and attention he and we, as his family, have received have been excellent. He seems so much more like his old self and so much happier than in his previous home; so great thanks from us for everyone's efforts.

The Hall and its beautiful grounds are grand and elegant and always a joy to visit.

Thank you, to the manager and all your team, Mum loved you all.

I will leave it there, as sometimes less is more.

I have nothing but praise for all the staff at Hethersett Hall. Prior to the pandemic, they all did a terrific job but during these last couple of difficult years, they have all excelled in what can only be described as the most challenging of times for everyone. Despite the difficulties that the pandemic has brought us all it has been so reassuring to know my Mum is being so well cared for. Mum is happy and settled which says it all.

During covid, it’s been extremely difficult for all members of the team but they have been fantastic, keeping everyone safe and well.