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Barchester Hethersett Hall

Norwich Road, Hethersett, Norwich, Norfolk NR9 3AP
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Barchester Hethersett Hall, Norwich
Barchester Hethersett Hall, Norwich
Barchester Hethersett Hall, Norwich

Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

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Care Provided by Barchester Hethersett Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Hethersett Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Elena Sandu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (57)

Parking

  • Parking is available onsite

Barchester Hethersett Hall Reviews (127)

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9.7

Barchester Hethersett Hall has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Hethersett Hall has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Neil F (Son of Resident) published on 15 April 2020 Submitted via Website
Overall Experience

Mum has been at Hethersett Hall for many months now, recently moving into the dementia suite following her continued mental decline. The building, rooms and facilities are of a very high standard, but it is the level of care Mum has received which is outstanding. It is clear the staff have very good, deep relationships with residents, and as a family, we have been hugely impressed throughout. It gives us great comfort, especially at times like now where we are not allowed to visit, and staff are regularly updating us, using video calls to maintain contact - outstanding in every respect.

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Review from Chloe G (Granddaughter of Resident) published on 14 April 2020 Submitted via Website
Overall Experience

Hethersett Hall is a wonderful care home. We looked at a number of homes for my nan, and this one was way above the rest in quality. My nan really enjoys her routine there, with wonderful food that she loves, and plenty of activities to enjoy. The staff try very hard to make it nice for residents and are especially good at putting on special events and celebrations for residents. I am really pleased with the effort they make.

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Review from Ian (Son of Resident) published on 8 April 2020 Submitted via Website
Overall Experience
Hethersett Hall is not the cheapest care home by far, but the level of care and standard of the facilities are excellent.
The team go out of their way to provide excellent support. Residents are provided with an excellent entertainment package to keep the week lively and enjoyable. The food is excellent too.
During this difficult time, the team have kept me informed of the impact of Covid-19. They have also reassured me that the right care and protection is in place. Video calls have been set up.

An excellent care home.

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Review from N G (Daughter of Resident) published on 24 March 2020 Submitted via Website
Overall Experience
I implore you to look at the CQC report.

The report is from a professional organisation. If you live a distance away, you may struggle to get up to date information both verbally and written. If you have concerns they may not be answered. If you ask for any addition to the room, it may not happen. I can only reiterate read the report.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

We are clearly very disappointed to read your review of the care we are delivering for your loved one. We are very prepared to address every individual issue that you have with specific examples and you are invited to ring at any time to talk through any and all concerns you have. We have discussed...  

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Review from R A (Resident / Service User) published on 16 March 2020 Submitted via Postal Card
Overall Experience

During the past 15 months every member of staff from whichever department has shown a friendly smile and genuine interest in supplying a good and sensible response to every demand and request!

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Review from John B (Brother of Resident) published on 20 November 2019 Submitted via Postal Card
Overall Experience

My sister has been a resident for over 3 years. I have visited her at least twice a week throughout her stay. I have visited in the mornings, afternoon and evenings. I have met dozens of staff member sand found them all very pleasant and professional. I am 67 years old and visited many relations and friends in various care homes and hoped I would never end up in one. When my sister became a resident at Hethersett Hall, my whole attitude changed. It is more like a hotel than a care home. I would have no worries if I were to become a resident myself.

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Review from E H (Respite Resident) published on 20 November 2019 Submitted via Postal Card
Overall Experience

Friendly and helpful staff. Home in a lovely location. Nice room with a lovely view.

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Review from K F (Resident / Service User) published on 16 October 2019 Submitted via Postal Card
Overall Experience

I stayed at Hethersett Hall for two weeks to recuperate after a bowel operation. The setting is lovely. The decor pleasing and facilities were excellent. The care was very good. Staff were cheerful, kind, eager to please and considerate. Nothing was too much trouble and the whole atmosphere was happy and friendly. My visitors were impressed.

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Review from Elizabeth W (Sister-in-law of Resident) published on 3 October 2019 Submitted via Postal Card
Overall Experience

Hethersett Hall has beautiful surroundings which helped my Sister in Law when she arrived there in October 2018 (for two weeks respite care, after several years unwell at home, and in and out of the hospital). The staff have been so kind and caring, gently encouraging her to eat better and come out of her room and chat with people to try some new activities. The very kind care has restored her confidence, improved her general health and helped her cope with bereavement. Our family are very grateful for this. Having worried for several years, while my Sister in Law was living in their own home, it is a great relief not to worry now she is so well cared for at Hethersett Hall.

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Review from R B (Daughter of Resident) published on 28 August 2019 Submitted via Website
Overall Experience

The latest CQC report says it all. Wonderful caring staff (especially thoughtful and loving during the time our Mum died), beautiful grounds and interior, fantastic activities team but systems and management much lacking and at times unsafe. Our Mum was put at serious health risk due to this, more than once. Go if you, or your relative, can make your/their needs known but if vulnerable, have dementia, find it difficult to communicate do not go (at the moment) unless you have an advocate/relative who can protect and make sure your interests are met. Hopefully, the latest CQC report will lead to a much-needed tightening of protocols, communication and systems to give a high-quality standard of personalised care everyone is entitled to!

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Review from J S (Niece of Resident) published on 19 August 2019 Submitted via Website
Overall Experience
My aunt has settled really well at Hethersett Hall. The staff are so welcoming and helpful whenever we visit. She loves to have different people to talk to and everyone here is so kind and friendly. My uncle died in the winter and being at Hethersett has given her the support she needs to manage everyday living as independently as possible. It is such a relief to the family that she is safe and happy. Having the activities timetable for the week really helps to know when to pop in to encourage her to join in. She loves the food, and her room and says her bed is very comfortable!

I would like to thank the manager and all the staff for all they have done for us as a family by helping my aunt to settle in.

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Review from Sheila R (Daughter of Resident) published on 19 August 2019 Submitted via Website
Overall Experience

I live overseas and take great comfort knowing my mother is a resident at Hethersett Hall because of the incredible care she receives from the staff. Everyone is kind, friendly and extremely welcoming. During my visits I spend long periods of time with my mother and participate in all the daily activities including mealtimes. The chef makes great cakes and desserts!! I am always made to feel very welcome when visiting.

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Review from Susan T (Wife of Resident) published on 16 August 2019 Submitted via Website
Overall Experience

My husband who has Alzheimer's been a resident at Hethersett Hall for just over a year and I am very satisfied with the care he has received. All the staff are very friendly and supportive to residents and their friends and relatives. I have been kept informed of any changes in his care needs and I have complete confidence in the care he receives. I find it a very welcoming and pleasant place to visit although in difficult circumstances. The care he has received has made me less stressed as well as keeping him as well and happy as is possible.

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Review from Don W (Son of Resident) published on 16 August 2019 Submitted via Website
Overall Experience

Special mention must be made to one member of staff and her activities team for creating and managing a superb programme of events. Some regular gatherings but also many new and fresh ideas which are always both engaging and beneficial to residents and families alike.

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Review from M S (Friend of Resident) published on 5 August 2019 Submitted via Website
Overall Experience

All I can say is what an amazing event held at Hethersett hall today the Caribbean fate. So many residents, family’s, friends, and staff joining together to have a fun-filled day. The staff were so warm and welcoming making sure each resident had what they needed and was enjoying themselves. This care home is not a business it’s a family and that just shines through each member of staff and how much they care. A massive thank you to the home manager who has made this a home to shine above all expectations. Truly wonderful.

Thank you all for the hard and attentive work you do.

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Review from Julie G (Wife of Resident) published on 3 April 2019 Submitted via Website
Overall Experience
My husband has advanced stages of Alzheimer's, he had a week's respite in November 2018 and 3 weeks respite in February 2019.

The initial greeting from management was so warm, kind and caring, that my son and I knew Hethersett Hall was the right choice for my husband. Such outstanding, high standard of care, not just to my husband, but to us as a family. Providing the very best of care from such wonderful caring staff with dignity. The carers went above and beyond to see that he was comfortable and happy. He was settled and happy from day one. They even played his music he so loves, bringing such a lovely smile to his face each time. Nothing was ever too much trouble, such friendly hard working staff. Even the receptionist was so kind and caring towards my husband. He was anxious at first but soon settled in. Providing lovely, clean rooms, like home from home. We were treated like family. What an outstanding place. Set in such beautiful kept grounds. Safety and security was excellent.

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Review from M M (Sister of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience

Staff are generally kind and caring but small details are often overlooked, e.g. two days after coming back from a hospital stay, my sister was still in the hospital gown and with the ID bracelet on. Her cup of coffee was placed out of her reach.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you for taking the time to leave this review about Hethersett Hall. I can assure you that feedback such as this is something that is taken very seriously and has been thoroughly investigated. Please do contact me directly should you wish to discuss this further.

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Review from M M (Resident / Service User) published on 19 December 2018 Submitted via Postal Card
Overall Experience

Lovely surroundings and the staff were excellent.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall
Thank you for your kind words about our home and staff here at Hethersett Hall. Will be sure to pass on your feedback to the team.

Kind Regards.

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Review from R L (Niece of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience
My aunt has just returned to her permanent room after moving out for renovation and redecoration.
It is a pleasure to visit her in such a lovely setting. Her room and bathroom have been refurbished tastefully and to a high standard.

All the work done this year has also transformed the main areas. The café is a good idea and the dining room resembles a good hotel. My aunt says she could not be in more pleasant surroundings.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

We are so pleased to hear how happy your Aunt is with her newly renovated room and that your are enjoying our new Coffee Lounge. Thank you again for your great review from all the team here at Hethersett Hall.

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Review from C B (Friend of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience

We were invited by a resident to join her family at the Bonfire Night at Hethersett Hall. We were greeted warmly, enjoyed a lovely snack and alcoholic drink followed by fire dancing and the amazing music by a duo. To see some of the residents dancing to Abba and it was so lovely to see. The fireworks were very professionally done. A lot of work but well worth the effort by the looks on the resident's faces.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

We are so pleased to hear that you had such a super time at our Bonfire Night here at Hethersett Hall. Thank you so much for taking the time to leave such an amazing review. It really does mean a lot to us all.

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 August 2019
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (12) & Events (0)

News
  • 12 Jan 2026

    National celebrations and family-friendly events are just some of the ways that we ensure the residents at Hethersett Hall remain connected with their loved ones and the wider community. Our...

  • 12 Jan 2026

    Residents at Hethersett Hall love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that animal...

  • 17 Jan 2025

    At Hethersett Hall we support and encourage our residents to continue doing the things they love whilst also developing new friendships and learning new skills. Our Residents all look forward...

Upcoming Events

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Awards / Recognitions (17)

Accreditations

There are no accreditations posted yet for Barchester Hethersett Hall.

Meet the Team (10)

Elena Sandu
Elena SanduJob Title:General ManagerJoined: 2015

Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.

I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.

Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.

Melissa Fisher
Melissa FisherJob Title:Deputy ManagerJoined: 2014

Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years.

I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Caroline Evans
Caroline EvansJob Title:Activities CoordinatorJoined: 2016

Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,

I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.

I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.

Susan Trowse
Susan TrowseJob Title:Administrative AssistantJoined: 2000

Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!

Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!

Sue will deal with all matters relating to enquiries, finances and purchasing.

Evelin Jakab
Evelin JakabJob Title:Team Leader - ResidentialJoined: 2017

Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.

Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.

Lee Sharpe
Lee SharpeJob Title:Team Leader - Memory LaneJoined: 2012

Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.

My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.

Becky Brown
Becky BrownJob Title:Head ChefJoined: 2017

Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.

I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.

I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.

I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.

Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!

James Ramm
James RammJob Title:Head of MaintenanceJoined: 2019

Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.

I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.

Anna Wyatt
Anna WyattJob Title:Head HousekeeperJoined: 2021

Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.

Matthew Bussey
Matthew BusseyJob Title:Home AdministratorJoined: 2011

Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home

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