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- Barchester Hethersett Hall care home







Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff...
Care Provided by Barchester Hethersett Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Hethersett Hall for full pricing details and T&Cs.
Contact Barchester Hethersett Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Elena Sandu (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (57)
Parking
- Parking is available onsite
Barchester Hethersett Hall Reviews (127)
Barchester Hethersett Hall has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Hethersett Hall has 127 reviews.
Mum has been at Hethersett Hall for many months now, recently moving into the dementia suite following her continued mental decline. The building, rooms and facilities are of a very high standard, but it is the level of care Mum has received which is outstanding. It is clear the staff have very good, deep relationships with residents, and as a family, we have been hugely impressed throughout. It gives us great comfort, especially at times like now where we are not allowed to visit, and staff are regularly updating us, using video calls to maintain contact - outstanding in every respect.
Hethersett Hall is a wonderful care home. We looked at a number of homes for my nan, and this one was way above the rest in quality. My nan really enjoys her routine there, with wonderful food that she loves, and plenty of activities to enjoy. The staff try very hard to make it nice for residents and are especially good at putting on special events and celebrations for residents. I am really pleased with the effort they make.
The team go out of their way to provide excellent support. Residents are provided with an excellent entertainment package to keep the week lively and enjoyable. The food is excellent too.
During this difficult time, the team have kept me informed of the impact of Covid-19. They have also reassured me that the right care and protection is in place. Video calls have been set up.
An excellent care home.
The report is from a professional organisation. If you live a distance away, you may struggle to get up to date information both verbally and written. If you have concerns they may not be answered. If you ask for any addition to the room, it may not happen. I can only reiterate read the report.
We are clearly very disappointed to read your review of the care we are delivering for your loved one. We are very prepared to address every individual issue that you have with specific examples and you are invited to ring at any time to talk through any and all concerns you have. We have discussed...
During the past 15 months every member of staff from whichever department has shown a friendly smile and genuine interest in supplying a good and sensible response to every demand and request!
My sister has been a resident for over 3 years. I have visited her at least twice a week throughout her stay. I have visited in the mornings, afternoon and evenings. I have met dozens of staff member sand found them all very pleasant and professional. I am 67 years old and visited many relations and friends in various care homes and hoped I would never end up in one. When my sister became a resident at Hethersett Hall, my whole attitude changed. It is more like a hotel than a care home. I would have no worries if I were to become a resident myself.
Friendly and helpful staff. Home in a lovely location. Nice room with a lovely view.
I stayed at Hethersett Hall for two weeks to recuperate after a bowel operation. The setting is lovely. The decor pleasing and facilities were excellent. The care was very good. Staff were cheerful, kind, eager to please and considerate. Nothing was too much trouble and the whole atmosphere was happy and friendly. My visitors were impressed.
Hethersett Hall has beautiful surroundings which helped my Sister in Law when she arrived there in October 2018 (for two weeks respite care, after several years unwell at home, and in and out of the hospital). The staff have been so kind and caring, gently encouraging her to eat better and come out of her room and chat with people to try some new activities. The very kind care has restored her confidence, improved her general health and helped her cope with bereavement. Our family are very grateful for this. Having worried for several years, while my Sister in Law was living in their own home, it is a great relief not to worry now she is so well cared for at Hethersett Hall.
The latest CQC report says it all. Wonderful caring staff (especially thoughtful and loving during the time our Mum died), beautiful grounds and interior, fantastic activities team but systems and management much lacking and at times unsafe. Our Mum was put at serious health risk due to this, more than once. Go if you, or your relative, can make your/their needs known but if vulnerable, have dementia, find it difficult to communicate do not go (at the moment) unless you have an advocate/relative who can protect and make sure your interests are met. Hopefully, the latest CQC report will lead to a much-needed tightening of protocols, communication and systems to give a high-quality standard of personalised care everyone is entitled to!
I would like to thank the manager and all the staff for all they have done for us as a family by helping my aunt to settle in.
I live overseas and take great comfort knowing my mother is a resident at Hethersett Hall because of the incredible care she receives from the staff. Everyone is kind, friendly and extremely welcoming. During my visits I spend long periods of time with my mother and participate in all the daily activities including mealtimes. The chef makes great cakes and desserts!! I am always made to feel very welcome when visiting.
My husband who has Alzheimer's been a resident at Hethersett Hall for just over a year and I am very satisfied with the care he has received. All the staff are very friendly and supportive to residents and their friends and relatives. I have been kept informed of any changes in his care needs and I have complete confidence in the care he receives. I find it a very welcoming and pleasant place to visit although in difficult circumstances. The care he has received has made me less stressed as well as keeping him as well and happy as is possible.
Special mention must be made to one member of staff and her activities team for creating and managing a superb programme of events. Some regular gatherings but also many new and fresh ideas which are always both engaging and beneficial to residents and families alike.
All I can say is what an amazing event held at Hethersett hall today the Caribbean fate. So many residents, family’s, friends, and staff joining together to have a fun-filled day. The staff were so warm and welcoming making sure each resident had what they needed and was enjoying themselves. This care home is not a business it’s a family and that just shines through each member of staff and how much they care. A massive thank you to the home manager who has made this a home to shine above all expectations. Truly wonderful.
Thank you all for the hard and attentive work you do.
The initial greeting from management was so warm, kind and caring, that my son and I knew Hethersett Hall was the right choice for my husband. Such outstanding, high standard of care, not just to my husband, but to us as a family. Providing the very best of care from such wonderful caring staff with dignity. The carers went above and beyond to see that he was comfortable and happy. He was settled and happy from day one. They even played his music he so loves, bringing such a lovely smile to his face each time. Nothing was ever too much trouble, such friendly hard working staff. Even the receptionist was so kind and caring towards my husband. He was anxious at first but soon settled in. Providing lovely, clean rooms, like home from home. We were treated like family. What an outstanding place. Set in such beautiful kept grounds. Safety and security was excellent.
Staff are generally kind and caring but small details are often overlooked, e.g. two days after coming back from a hospital stay, my sister was still in the hospital gown and with the ID bracelet on. Her cup of coffee was placed out of her reach.
Thank you for taking the time to leave this review about Hethersett Hall. I can assure you that feedback such as this is something that is taken very seriously and has been thoroughly investigated. Please do contact me directly should you wish to discuss this further.
Lovely surroundings and the staff were excellent.
Kind Regards.
It is a pleasure to visit her in such a lovely setting. Her room and bathroom have been refurbished tastefully and to a high standard.
All the work done this year has also transformed the main areas. The café is a good idea and the dining room resembles a good hotel. My aunt says she could not be in more pleasant surroundings.
We are so pleased to hear how happy your Aunt is with her newly renovated room and that your are enjoying our new Coffee Lounge. Thank you again for your great review from all the team here at Hethersett Hall.
We were invited by a resident to join her family at the Bonfire Night at Hethersett Hall. We were greeted warmly, enjoyed a lovely snack and alcoholic drink followed by fire dancing and the amazing music by a duo. To see some of the residents dancing to Abba and it was so lovely to see. The fireworks were very professionally done. A lot of work but well worth the effort by the looks on the resident's faces.
We are so pleased to hear that you had such a super time at our Bonfire Night here at Hethersett Hall. Thank you so much for taking the time to leave such an amazing review. It really does mean a lot to us all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 August 2019Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 12 Jan 2026
National celebrations and family-friendly events are just some of the ways that we ensure the residents at Hethersett Hall remain connected with their loved ones and the wider community. Our...
- 12 Jan 2026
Residents at Hethersett Hall love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that animal...
- 17 Jan 2025
At Hethersett Hall we support and encourage our residents to continue doing the things they love whilst also developing new friendships and learning new skills. Our Residents all look forward...
There are no upcoming events for Barchester Hethersett Hall.
Awards / Recognitions (17)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Hethersett Hall.
Meet the Team (10)

Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.
I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.
Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.

Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years.
I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,
I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.
I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.

Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!
Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!
Sue will deal with all matters relating to enquiries, finances and purchasing.

Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.
Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.

Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.
My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.

Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.
I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.
I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.
I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.
Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!

Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.
I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.

Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.

Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home
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