Barchester Hethersett Hall

Norwich Road, Hethersett, Norwich NR9 3AP
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9.8 120 Reviews
  • Barchester Hethersett Hall, Norwich
Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Hethersett Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Elena Sandu (General Manager)

Local Authority / Social Services

Admission Criteria

  • On request
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (57)

Parking

  • Parking is available onsite

Barchester Hethersett Hall Reviews (120)

9.8

Barchester Hethersett Hall has a Review Score of 9.8 (9.772) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Hethersett Hall has 120 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Hethersett Hall
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Total of 120, showing 61-80
Review from K F (Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Hethersett Hall for two weeks to recuperate after a bowel operation. The setting is lovely. The decor pleasing and facilities were excellent. The care was very good. Staff were cheerful, kind, eager to please and considerate. Nothing was too much trouble and the whole atmosphere was happy
and friendly. My visitors were impressed.
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Review from Elizabeth W (Sister-in-law of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hethersett Hall has beautiful surroundings which helped my Sister in Law when she arrived there in October 2018 (for two weeks respite care, after several years unwell at home, and in and out of the hospital). The staff have been so kind and caring, gently encouraging her to eat better and come out
of her room and chat with people to try some new activities. The very kind care has restored her confidence, improved her general health and helped her cope with bereavement. Our family are very grateful for this. Having worried for several years, while my Sister in Law was living in their own home, it is a great relief not to worry now she is so well cared for at Hethersett Hall.
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Review from R B (Daughter of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
The latest CQC report says it all. Wonderful caring staff (especially thoughtful and loving during the time our Mum died), beautiful grounds and interior, fantastic activities team but systems and management much lacking and at times unsafe. Our Mum was put at serious health risk due to this, more
than once. Go if you, or your relative, can make your/their needs known but if vulnerable, have dementia, find it difficult to communicate do not go (at the moment) unless you have an advocate/relative who can protect and make sure your interests are met. Hopefully, the latest CQC report will lead to a much-needed tightening of protocols, communication and systems to give a high-quality standard of personalised care everyone is entitled to!
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Review from J S (Niece of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has settled really well at Hethersett Hall. The staff are so welcoming and helpful whenever we visit. She loves to have different people to talk to and everyone here is so kind and friendly. My uncle died in the winter and being at Hethersett has given her the support she needs to manage everyday
living as independently as possible. It is such a relief to the family that she is safe and happy. Having the activities timetable for the week really helps to know when to pop in to encourage her to join in. She loves the food, and her room and says her bed is very comfortable!
I would like to thank the manager and all the staff for all they have done for us as a family by helping my aunt to settle in.
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Review from Sheila R (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live overseas and take great comfort knowing my mother is a resident at Hethersett Hall because of the incredible care she receives from the staff. Everyone is kind, friendly and extremely welcoming. During my visits I spend long periods of time with my mother and participate in all the daily activities
including mealtimes. The chef makes great cakes and desserts!! I am always made to feel very welcome when visiting.
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Review from Susan T (Wife of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who has Alzheimer's been a resident at Hethersett Hall for just over a year and I am very satisfied with the care he has received. All the staff are very friendly and supportive to residents and their friends and relatives. I have been kept informed of any changes in his care needs and I
have complete confidence in the care he receives. I find it a very welcoming and pleasant place to visit although in difficult circumstances. The care he has received has made me less stressed as well as keeping him as well and happy as is possible.
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Review from Don W (Son of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Special mention must be made to one member of staff and her activities team for creating and managing a superb programme of events. Some regular gatherings but also many new and fresh ideas which are always both engaging and beneficial to residents and families alike.
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Review from M S (Friend of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I can say is what an amazing event held at Hethersett hall today the Caribbean fate. So many residents, family’s, friends, and staff joining together to have a fun-filled day. The staff were so warm and welcoming making sure each resident had what they needed and was enjoying themselves. This care
home is not a business it’s a family and that just shines through each member of staff and how much they care. A massive thank you to the home manager who has made this a home to shine above all expectations. Truly wonderful.


Thank you all for the hard and attentive work you do.

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Review from Julie G (Wife of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has advanced stages of Alzheimer's, he had a week's respite in November 2018 and 3 weeks respite in February 2019.
The initial greeting from management was so warm, kind and caring, that my son and I knew Hethersett Hall was the right choice for my husband. Such outstanding, high standard
of care, not just to my husband, but to us as a family. Providing the very best of care from such wonderful caring staff with dignity. The carers went above and beyond to see that he was comfortable and happy. He was settled and happy from day one. They even played his music he so loves, bringing such a lovely smile to his face each time. Nothing was ever too much trouble, such friendly hard working staff. Even the receptionist was so kind and caring towards my husband. He was anxious at first but soon settled in. Providing lovely, clean rooms, like home from home. We were treated like family. What an outstanding place. Set in such beautiful kept grounds. Safety and security was excellent.
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Review from M M (Sister of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are generally kind and caring but small details are often overlooked, e.g. two days after coming back from a hospital stay, my sister was still in the hospital gown and with the ID bracelet on. Her cup of coffee was placed out of her reach.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you for taking the time to leave this review about Hethersett Hall. I can assure you that feedback such as this is something that is taken very seriously and has been thoroughly investigated. Please do contact me directly should you wish to discuss this further.

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Review from M M (Resident) assisted by family/friend published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely surroundings and the staff were excellent.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you for your kind words about our home and staff here at Hethersett Hall. Will be sure to pass on your feedback to the team.
Kind Regards.

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Review from R L (Niece of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has just returned to her permanent room after moving out for renovation and redecoration.
It is a pleasure to visit her in such a lovely setting. Her room and bathroom have been refurbished tastefully and to a high standard.
All the work done this year has also transformed the main areas.
The café is a good idea and the dining room resembles a good hotel. My aunt says she could not be in more pleasant surroundings.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

We are so pleased to hear how happy your Aunt is with her newly renovated room and that your are enjoying our new Coffee Lounge. Thank you again for your great review from all the team here at Hethersett Hall.

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Review from C B (Friend of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were invited by a resident to join her family at the Bonfire Night at Hethersett Hall. We were greeted warmly, enjoyed a lovely snack and alcoholic drink followed by fire dancing and the amazing music by a duo. To see some of the residents dancing to Abba and it was so lovely to see. The fireworks
were very professionally done. A lot of work but well worth the effort by the looks on the resident's faces.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

We are so pleased to hear that you had such a super time at our Bonfire Night here at Hethersett Hall. Thank you so much for taking the time to leave such an amazing review. It really does mean a lot to us all.

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Review from Joanne D (Daughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to stay at Hethersett Hall for 10 days. It was his first time in a care home and he was very frightened. The understanding, respect and warmth shown to my father was nothing more than outstanding, they looked after my dad as if he was their own. I could not have asked any more of them.
My dad has since had to move into full-time care nearer my mum as my mum doesn't drive. It's a shame the home wasn't nearer.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you so much for your kind words. We strive every day to ensure those that we care for receive nothing but outstanding care, support and empathy from the moment they arrive to ensure that their time at Hethersett hall is always a wonderful experience!!

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Review from Jayne J (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hethersett Hall is a brilliant residential home. Mum has been well cared for and all the staff are wonderful.


There could be more staff on board as the carers are rather stretched. Also, the grounds have been neglected over the last two years.


Other than that, we are very satisfied.

Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you for your review. I can confirm that we have very recently increased staffing levels to ensure that the quality of care is outstanding at Hethersett Hall. In regard to the grounds, we are currently in the process of recruiting a gardener to oversee the maintenance and improvement of the grounds but in the meantime we do have an external gardener who is attending to the gardens. As the new general manager at Hethersett Hall, I am ensuring that all aspects of the home are at the outstanding standard we expect at Barchester.

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Review from Francis M (Stepson of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepdad recently stayed at Hethersett Hall for a weeks respite and myself and my family were thoroughly pleased with the care that he received whilst he was there. The staff were so friendly and helpful, and couldn’t do enough, and felt reassured that the care that he received during his stay was
excellent.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you for your kind review. At Hethersett Hall, we strive to achieve excellence in care and want for our residents to feel comfortable and happy during their stay with us. I am very pleased to hear that your Stepdad’s stay was up to our high expectations and we look forward to welcoming him back to Hethersett Hall again in the future.

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Review from Sheila S (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I pick up the toffees as a favourite of mine. Very pleased to have a favourite of mine. I enjoy the companionship - the staff are always ready to help us - pleased to help one another when they are on duty. Barchester, I would note as the top for overall needs for the adult.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you for your review. We have an extensive recruitment process to ensure that we have the right care staff available in the home to help you during your stay here, so we are pleased to hear your kind words regarding the staff. I will be constantly reviewing the experience provided in Hethersett Hall to ensure that all aspects of your stay here can be rated as excellent.

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Review from S B (Resident) assisted by family/friend published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You can have what you like, do what you like and the food is excellent. The staff are very kind and the place itself is lovely.
Reply from Kerry Tidd, General Manager at Barchester Hethersett Hall

Thank you for your kind review. As the new general manager I will be continuously reviewing all aspects of the home to ensure that everything can be deemed as excellent. I will continuously strive to ensure that this happens.

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Review from Kevin R (Respite Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I entered Hethersett Hall as a resident for 2 weeks to enable my wife (my normal carer) to have convalescence after a heart attack. My experience of Hethersett Hall was excellent, all staff from management to caterers to carers were considerate, attentive, helpful and thoroughly professional.
Reply from Jodi Rutherford, Customer Relationship Manager at Barchester Hethersett Hall

Thank you Kevin for your kind review. We are delighted that you enjoyed your time here and we would love to have you to stay again.

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Review from Heather W (Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in Hethersett Hall for 10 weeks. I have been very comfortable (except a problem has taken a long time to a resolve - the shower floor is in need of attention). I have found the care staff excellent. There is upheaval with builders working and this has given the kitchen staff difficulties
at times.
Reply from Jodi Rutherford, Customer Relations Manager at Barchester Hethersett Hall

Hi Heather,


Thank you for your review - I am pleased that you are feeling comfortable at Hethersett Hall. Unfortunately, it is never easy when renovations are taking place and we can only apologise if this has caused an inconvenience at times. We hope that the wonderful changes that have been made to the home have made it worthwhile. If you have any further issues, please do not hesitate to get in contact with the manager.


Kind Regards.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Barchester Hethersett Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Barchester Hethersett Hall is calculated as follows: ( (199 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 250 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Hethersett Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (10)

Elena

Elena Sandu

Job Title: General Manager Joined: 2015

Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.


I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.


Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.

Melissa

Melissa Fisher

Job Title: Deputy Manager Joined: 2014

Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years. 


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.

Caroline

Caroline Evans

Job Title: Activities Coordinator Joined: 2016

Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,


I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.


I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.

Susan

Susan Trowse

Job Title: Administrative Assistant Joined: 2000

Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!


Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!


Sue will deal with all matters relating to enquiries, finances and purchasing.

Evelin

Evelin Jakab

Job Title: Team Leader - Residential Joined: 2017

Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.


Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.

Lee

Lee Sharpe

Job Title: Team Leader - Memory Lane Joined: 2012

Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.


My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.

Becky

Becky Brown

Job Title: Head Chef Joined: 2017

Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.


I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.


I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.


I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.


Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!

James

James Ramm

Job Title: Head of Maintenance Joined: 2019

Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.


I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.

Anna

Anna Wyatt

Job Title: Head Housekeeper Joined: 2021

Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.

Matthew

Matthew Bussey

Job Title: Home Administrator Joined: 2011

Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home

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