Barchester Hethersett Hall

Mum has been at Hethersett Hall for many months now, recently moving into the dementia suite following her continued mental decline. The building, rooms and facilities are of a very high standard, but it is the level of care Mum has received which is outstanding. It is clear the staff have very good, deep relationships with residents, and as a family, we have been hugely impressed throughout. It gives us great comfort, especially at times like now where we are not allowed to visit, and staff are regularly updating us, using video calls to maintain contact - outstanding in every respect.

Hethersett Hall is a wonderful care home. We looked at a number of homes for my nan, and this one was way above the rest in quality. My nan really enjoys her routine there, with wonderful food that she loves, and plenty of activities to enjoy. The staff try very hard to make it nice for residents and are especially good at putting on special events and celebrations for residents. I am really pleased with the effort they make.

An excellent care home.

The report is from a professional organisation. If you live a distance away, you may struggle to get up to date information both verbally and written. If you have concerns they may not be answered. If you ask for any addition to the room, it may not happen. I can only reiterate read the report.

During the past 15 months every member of staff from whichever department has shown a friendly smile and genuine interest in supplying a good and sensible response to every demand and request!

My sister has been a resident for over 3 years. I have visited her at least twice a week throughout her stay. I have visited in the mornings, afternoon and evenings. I have met dozens of staff member sand found them all very pleasant and professional. I am 67 years old and visited many relations and friends in various care homes and hoped I would never end up in one. When my sister became a resident at Hethersett Hall, my whole attitude changed. It is more like a hotel than a care home. I would have no worries if I were to become a resident myself.

Friendly and helpful staff. Home in a lovely location. Nice room with a lovely view.

I stayed at Hethersett Hall for two weeks to recuperate after a bowel operation. The setting is lovely. The decor pleasing and facilities were excellent. The care was very good. Staff were cheerful, kind, eager to please and considerate. Nothing was too much trouble and the whole atmosphere was happy and friendly. My visitors were impressed.

Hethersett Hall has beautiful surroundings which helped my Sister in Law when she arrived there in October 2018 (for two weeks respite care, after several years unwell at home, and in and out of the hospital). The staff have been so kind and caring, gently encouraging her to eat better and come out of her room and chat with people to try some new activities. The very kind care has restored her confidence, improved her general health and helped her cope with bereavement. Our family are very grateful for this. Having worried for several years, while my Sister in Law was living in their own home, it is a great relief not to worry now she is so well cared for at Hethersett Hall.

The latest CQC report says it all. Wonderful caring staff (especially thoughtful and loving during the time our Mum died), beautiful grounds and interior, fantastic activities team but systems and management much lacking and at times unsafe. Our Mum was put at serious health risk due to this, more than once. Go if you, or your relative, can make your/their needs known but if vulnerable, have dementia, find it difficult to communicate do not go (at the moment) unless you have an advocate/relative who can protect and make sure your interests are met. Hopefully, the latest CQC report will lead to a much-needed tightening of protocols, communication and systems to give a high-quality standard of personalised care everyone is entitled to!

I would like to thank the manager and all the staff for all they have done for us as a family by helping my aunt to settle in.

I live overseas and take great comfort knowing my mother is a resident at Hethersett Hall because of the incredible care she receives from the staff. Everyone is kind, friendly and extremely welcoming. During my visits I spend long periods of time with my mother and participate in all the daily activities including mealtimes. The chef makes great cakes and desserts!! I am always made to feel very welcome when visiting.

My husband who has Alzheimer's been a resident at Hethersett Hall for just over a year and I am very satisfied with the care he has received. All the staff are very friendly and supportive to residents and their friends and relatives. I have been kept informed of any changes in his care needs and I have complete confidence in the care he receives. I find it a very welcoming and pleasant place to visit although in difficult circumstances. The care he has received has made me less stressed as well as keeping him as well and happy as is possible.

Special mention must be made to one member of staff and her activities team for creating and managing a superb programme of events. Some regular gatherings but also many new and fresh ideas which are always both engaging and beneficial to residents and families alike.

All I can say is what an amazing event held at Hethersett hall today the Caribbean fate. So many residents, family’s, friends, and staff joining together to have a fun-filled day. The staff were so warm and welcoming making sure each resident had what they needed and was enjoying themselves. This care home is not a business it’s a family and that just shines through each member of staff and how much they care. A massive thank you to the home manager who has made this a home to shine above all expectations. Truly wonderful.

Thank you all for the hard and attentive work you do.

The initial greeting from management was so warm, kind and caring, that my son and I knew Hethersett Hall was the right choice for my husband. Such outstanding, high standard of care, not just to my husband, but to us as a family. Providing the very best of care from such wonderful caring staff with dignity. The carers went above and beyond to see that he was comfortable and happy. He was settled and happy from day one. They even played his music he so loves, bringing such a lovely smile to his face each time. Nothing was ever too much trouble, such friendly hard working staff. Even the receptionist was so kind and caring towards my husband. He was anxious at first but soon settled in. Providing lovely, clean rooms, like home from home. We were treated like family. What an outstanding place. Set in such beautiful kept grounds. Safety and security was excellent.

Staff are generally kind and caring but small details are often overlooked, e.g. two days after coming back from a hospital stay, my sister was still in the hospital gown and with the ID bracelet on. Her cup of coffee was placed out of her reach.

Lovely surroundings and the staff were excellent.

All the work done this year has also transformed the main areas. The café is a good idea and the dining room resembles a good hotel. My aunt says she could not be in more pleasant surroundings.

We were invited by a resident to join her family at the Bonfire Night at Hethersett Hall. We were greeted warmly, enjoyed a lovely snack and alcoholic drink followed by fire dancing and the amazing music by a duo. To see some of the residents dancing to Abba and it was so lovely to see. The fireworks were very professionally done. A lot of work but well worth the effort by the looks on the resident's faces.