Barchester Hethersett Hall

My father came to stay at Hethersett Hall for 10 days. It was his first time in a care home and he was very frightened. The understanding, respect and warmth shown to my father was nothing more than outstanding, they looked after my dad as if he was their own. I could not have asked any more of them. My dad has since had to move into full-time care nearer my mum as my mum doesn't drive. It's a shame the home wasn't nearer.

Hethersett Hall is a brilliant residential home. Mum has been well cared for and all the staff are wonderful.

There could be more staff on board as the carers are rather stretched. Also, the grounds have been neglected over the last two years.

Other than that, we are very satisfied.

My stepdad recently stayed at Hethersett Hall for a weeks respite and myself and my family were thoroughly pleased with the care that he received whilst he was there. The staff were so friendly and helpful, and couldn’t do enough, and felt reassured that the care that he received during his stay was excellent.

I pick up the toffees as a favourite of mine. Very pleased to have a favourite of mine. I enjoy the companionship - the staff are always ready to help us - pleased to help one another when they are on duty. Barchester, I would note as the top for overall needs for the adult.

You can have what you like, do what you like and the food is excellent. The staff are very kind and the place itself is lovely.

I entered Hethersett Hall as a resident for 2 weeks to enable my wife (my normal carer) to have convalescence after a heart attack. My experience of Hethersett Hall was excellent, all staff from management to caterers to carers were considerate, attentive, helpful and thoroughly professional.

I have been in Hethersett Hall for 10 weeks. I have been very comfortable (except a problem has taken a long time to a resolve - the shower floor is in need of attention). I have found the care staff excellent. There is upheaval with builders working and this has given the kitchen staff difficulties at times.

Excellent staff.

A group of friends of a resident arranged an afternoon birthday party for her. Hethersett Hall staff were brilliant - we had a private area set up for us, with tea, coffee, plates and glasses. We brought our own food. The tables were laid and everything was nicely laid out and welcoming. The staff couldn't have been more helpful and this made the party memorable. It was especially appreciated that we were even able to hold the event at all, due to the renovations going on. Thank you to all the staff who made the event possible.

I have been here 20 months and on the whole I am happy enough. The biggest moan is about the food - we sometimes have to wait as much as 15 minutes between courses, which means the food is sometimes cold - not pleasant. The carers do not even pop their heads round the door to see if everyone is alright. We could be dead for the want of just a little peep!

Overall I have been very satisfied with the care my mother has received during her time here, however, my only complaint has to be about the amount of "washing" that never seems to be returned. Over the last year at least two pairs of brand new trousers, a cardigan and more recently two bras.

She speaks positively of the kindness of all the staff and she enjoys the food, the comfortable furnishings and the lovely garden and views.

I was a little disappointed that appointments for hearing aids and chiropody took far longer than expected.

Care/support of a high standard, with staff, particularly the unit manager in the garden house, providing an excellent one to one service.

Communications with relatives has proved to be excellent with regular updates.

The home has excellent links with the local doctors' surgery and is very decisive when medical input is needed.

Friendly, professional, caring approach.

I live in a pleasant room where friends and family come to visit me occasionally and take me for an outing.

2) All staff are very welcoming to visitors and smile and interact with their guests here. The wing housing the seriously disabled through dementia is marvelous. Wonderful people looking after the most vulnerable. I and my wife have total trust that our dear friend is looked after to the nth degree. We absolutely know that our friends best interests and care are the priority of this great place.

I enjoy the company and the atmosphere in this home.

The premises are attractive and well kept.

The staff are friendly and helpful. The food is to a good standard - my mother has put on weight since arriving.

The grounds are very attractive and well maintained.

Biggest complaint is the time of the "evening" meal. 5pm is more like afternoon tea. Also, service at this meal and at lunch is very slow. Nearly all carers are very good and helpful. It would be nice to have more chance of outside activities.

I like my room, it's bright and light. Could be tidied up better, stains still on wall and things under the bed. Overall the staff are caring but some inexperienced. Treat me politely (some dictatorial). some go above and beyond. Bathroom not very big (where have bath). Wheelchairs often npt all intact or in good condition. Beautiful gardens, wonderfully kept. enjoy my meals and snacks - sometimes would like more to eat. Would like to spend longer in the bath. Happy to be here within reason.