Barchester Hethersett Hall

Mum has been constantly treated with kindness and understanding by all staff, who always show her respect. Throughout the Covid epidemic, I have always known that she has been well cared for. Despite the challenges she has still been able to do numerous activities (especially singing which all the carers know she really enjoys). Communication throughout the last two years has been excellent.

I like the views from my room. The food is good and the carers and staff are friendly.

My aunt has been at Hethersett Hall for some 12 months now. Although a testing time for all due to COVID, the staff have been most professional, responsive, helpful and caring. Further, the communications have been excellent, enabling me to keep abreast of my aunt's progress. A big thank you to all the staff at Hethersett Hall for the care and attention they are providing for my aunt.

It has been a difficult time for Hethersett Hall due to Covid restrictions. However, on all communication to them, there has always been a good and caring attitude from all staff. My mom has been cared for in a loving manner and without her being there and at home she would most likely not have survived. I think the Hall is a little expensive but the overall view is you get what you pay for. Look forward to meeting with her in the beautiful gardens.

Having lived there since October 2019, we have not once regretted our decision as a family. The grounds that the home sits in are beautiful and continually maintained. We, as a family, cannot praise the manager and all of the staff highly enough. The daily entertainment manager provides varying daily activities.

My mother and father have been at Barchester Hethersett Hall for over two years now and the care they receive is exemplary and I would not hesitate to recommend them. They moved from London to Norfolk to be near us and were apprehensive about the move but the staff welcomed them with open arms and they both flourished. I unfortunately lost my mother due to a long term illness and they could not do enough for my father at that time. He had never lived by himself but again with the help from the care staff he has blossomed and regularly attends his art class and bridge club to keep himself active. He was a keen gardener and again the staff have been brilliant in letting him get involved with the beautiful grounds that surrounds the hall. My father will be 90 this year and I have never seen him so active mentally or physically and I put that down to the care and love he receives from everybody at Hethersett Hall. I would wholehearted recommend them and thank them for there ongoing care.

My parents - aged 95 and 96 - are now in their 3rd year. They’re happy, comfortable - and cared for. Since their arrival, when they went into a double room upstairs, my mother’s physical needs have changed as she became bedbound. So they chose to move downstairs into two singles close to each other, which has proved an ideal arrangement in view of Mum’s mobility incapacity. She says how carefully she is handled, and how content she is. My father enjoys regular activities with fellow-residents, organised and brilliantly run by two dedicated Activities Coordinators. What a relief it is to know he is being mentally stimulated: weekly bingo and Quiz keep his brain in trim! He particularly appreciates the skills of the home’s two ever-willing Maintenance Technicians, who over the months have helped sort out/mend/clean/alter/fix his iPad, his reading lamp, his internet, his phone, his razor - and a host of other things. As with the staff as a whole, nothing is too much trouble.

I would think that providing care is not just about doing the things that must be done but doing that bit extra and always in a positive and friendly way. Well, the team of carers and all staff certainly deliver on all of this! Great Care Home, wonderful environment, and an outstanding team.

After several hospitalisations, she now needs much more assistance and more gentle caring and personal support. The experienced staff have demonstrated flexibility and future-proofing which is very comforting to the family knowing that Mum will need more and more care. She moved into Memory Lane. During the Covid crisis and under immense pressure all of the staff have continued to offer exemplary professional communication and care. Barchester have kept all relatives regularly updated as Government guidelines emerged. Testing/vaccine programmes have been first class managed by the local GP. Outstanding.

Thank you from all the family.

I'm kept fully informed of her welfare. All staff have been amazing.

Hethersett Hall has been a very good home for my mother. She enjoys the contact with other people and is well cared for. During the lockdown, I was very relieved to know she still had companionship and was safe, though obviously disappointed that I couldn’t see her for very understandable reasons.

The staff are always approachable, friendly and keep the relatives well informed. The activities are well run, and the activity team work hard to provide things that appeal to all groups of residents.

I moved to Hethersett Hall 2 years ago. My first impressions were good. Beautiful home, set in gorgeous grounds. The staff complimented this background. The carers are certainly 'carers'. I certainly felt welcome and made friends. Due to COVID-19 management soon put in measures to safeguard us. Carers and domestic staff practice strict hygiene rules. Our events staff put an interesting program including skype calls to family and friends. We feel we are in a privileged position here.

We are treated excellently because we are treated like normal beings.

Some 2 days after arriving at Hethersett Hall the friendly atmosphere was soon noted, this obviously terminated from the staff of care workers both male and female whose overall job is to reach out to residents with tender love and care, this done in a wonderful Christian outlook.

Suits me ideally. Overall very satisfied.

I came to Hethersett Hall for two weeks to assess whether it would be suitable for my husband and myself. He was very unhappy in a home for dementia only residents. He visited Hethersett Hall and said it would be like coming home. He chose a room and a date was arranged for him to come. Unfortunately, he had a fall where he had broken his hip. This was followed by a brain haemorrhage and he died. Hethersett Hall was outstanding in the help they gave me at the time. As I suffer from arthritis and spinal stenosis and fibrillation, I decided to stay at Hethersett Hall permanently and have not regretted this decision.

Our parents went into Hethersett Hall in October and we have been so lucky to have found such wonderful people to look after them. Attentive, caring, humorous, are three things that aptly can be applied. Throughout the Covid crisis we have had Skype calls, photos and a video and both our parents look happy and cared for. That has been a challenge as Dad has at times struggled but we are at ease with where they are.

Mum is a relatively recent resident. Prior to the Coronavirus lockdown, she had been coming in for daycare. The home was one of the first to shut their doors for safety, and this difficult decision was taken in the best interests of the residents. Since then all staff working in all parts of the home have pulled together to ensure that residents continue to have a range of activities, and do not miss out as a result of people not being able to visit. They are cheerful and kind. The manager, for example, helps by acting as a hairdresser for a shift, so residents do not miss out on the lift offered by having their hair done. Carers have made every effort to ensure Mum settles in, and also to maintain contact with friends and family outside by setting up and helping with video contact. I have been very grateful, and most impressed.