Submit a Review for Signature at Bentley House
Pegs Lane, Hertford, SG13 8EG
View full details of Signature at Bentley HouseLatest Reviews for Signature at Bentley House
13 March 2026
The level of care and facilities is not adequate. My mother fears declining in this place. Residents who typically wait ages for carers to come. Residents are left in communal areas with sometimes just a receptionist on duty. Pharmacy delivers late and avoids accountability meetings, causing a
resident to go without meds for 24hrs. Falls are a regular occurrence and many are avoidable. Carers are not vigilant, residents are tightly packed into communal spaces and there are no grab rails in communal areas or corridors. Upper floors can reach 30 degrees in summer. Food is unhealthy and high in calories. Lifts frequently break down and out of action for up to 10 days at a time. Lifts are shared with residents, tea trolleys and servicemen.
11 March 2026
It is a wonderful place to live. I really love the food. Care is excellent.
04 March 2026
My close friend was very well looked after and loved during their time at Bentley House. All the staff were great, in particular the sales team who were very welcoming and took all my friends needs into consideration from the start.
19 February 2026
The atmosphere was always welcoming, warm and reassuring, and the staff were consistently compassionate, patient and attentive. Knowing my loved one was safe, comfortable and treated with such respect gave our family real peace of mind during a very difficult time.
We will always be grateful for
the care and support provided, and I would highly recommend this care home to anyone looking for a place where residents are truly valued and cared for.
19 February 2026
I cannot thank the team at this care home enough for the love, kindness and dignity they showed my loved one. From the very beginning, it was clear that the staff genuinely cared and took the time to understand her needs as an individual, not just as a resident.
06 January 2026
Extremely good, always greeted with a smile and plenty of the time and care for all.
06 January 2026
Care was wonderful and home was always a smile.
05 November 2025
I was visiting my dearest friend from the Army. He lives now in the Bentley House. The place straight from the entrance is very warm, welcoming, not surprised when he told me he feels like at home. The staff is on one side very professional and knowledgeable, but on the other side very friendly and
casual. The Care Team is very caring and passionate, the Cleaning Team always makes sure everything is clean, fresh and spotless. If I need a care home in the future, the Bentley House would be definitely at the top of my list.
12 August 2025
I cannot speak highly enough of the care and compassion shown by the staff at Bentley house. From the moment we first visited, we felt a genuine warmth and commitment to the wellbeing of every resident. The atmosphere is welcoming, clean, and calm - it truly feels like a home rather than a facility.
My aunt had lived there in her final few months. The carers go above and beyond, always treating residents with dignity and respect. They take the time to get to know each individual - their likes, routines, and stories - which makes all the difference.
The rooms are comfortable and well-maintained, and the garden is a peaceful place for residents to relax or spend time with visiting family. The food is varied and nutritious, and tailored to personal needs. What stands out most is the sense of community. There are regular activities and events that keep residents engaged and up. I couldn't believe the quality of life they gave her in the end and the continued support for my family.
26 June 2025
The care and attention provided to the residents are second to none. The staff are incredibly kind, patient, and always go above and beyond to make everyone feel comfortable and valued. The activities they organise are creative and engaging, bringing so much joy and a sense of community to the
residents. I couldn't recommend this care home enough!
20 June 2025
Bentley house is a beautiful home with great atmosphere throughout and a staff team who work well and kindly together, a team that genuinely do care. I have loved visiting Bentley House when coming to visit a dear friend.
10 March 2025
I am so happy with the care my mum receives. They are always trying to encourage my mum to participate in things and to get her out of her room, even if it's just for a coffee downstairs, the staff are always so happy to help with anything you need. Bentley House is outstanding for all of my mums
needs.
17 February 2025
We have had several friends and family become members of care homes in different counties across the country. None of which compare to our recent encounters with Signature Bentley House, Hertford.
Each and every component of our experience has been seamless and pleasurable.
Reception welcomes you
with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care.
We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.
09 January 2025
I found Signature Bentley House very friendly, kind and caring, my friend was very well looked after and supported during his time there. The staff go out of their way to help and support when needed. The food was great and entertainment was good. Always felt very welcome when visiting, staff always
up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.
18 December 2024
Our dear friend for whom we held Lasting Power of Attorney for began living at Bentley House in March 2023 following the death of his wife.
From the first visit to Bentley House, he was made to feel welcome. Everything was discussed with him, rather than us, which made him feel in control and
valid, it was after all his decision.
As the song goes ' Everyone knew his name' after that first and subsequent visits.
My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem.
His spacious apartment was kept clean, as were his clothes.
As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.
28 October 2024
Bentley House were amazing in the care they provided for my mum in the last few weeks of her life. We had hoped she would have been with them for longer. A difficult time for all but she was treated with dignity and exceptional care. Thank you.
22 October 2024
My Mother has been a very happy resident for over a year now.
Throughout this time all the staff have been unfailingly courteous & helpful.
My Mother's care has been exemplary & it's been a pleasure to chat to the two ladies on Reception.
Dom has always been on hand to helpfully deal with any
issues- nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care.
Thank you so much.
01 October 2024
My father moved in to this wonderful home in May. It was no easy decision for us as family, however finding Bentley House made us feel so reassured that Dad would be in the best possible place. The home itself is beautiful with a warm and welcoming environment. The staff have been absolutely
incredible with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.
23 September 2024
I was initially concerned about moving my mother into a residential care home, as she had always said a care home would not be for her. The move into Bentley House was very straightforward once we had a move-in date. Soon after she moved in, she said that she was very happy being at Bentley House.
The staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.
28 August 2024
My Stepmother moved into Bentley House July 2024. The transition from home to Bentley House was smooth thanks to the support and guidance of staff. Although early days and the huge change to her life she has voiced that it was the right choice and place for her. Considering that she has high
expectations she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.
Latest Reviews for Signature at Bentley House
13 March 2026
The level of care and facilities is not adequate. My mother fears declining in this place. Residents who typically wait ages for carers to come. Residents are left in communal areas with sometimes just a receptionist on duty. Pharmacy delivers late and avoids accountability meetings, causing a
resident to go without meds for 24hrs. Falls are a regular occurrence and many are avoidable. Carers are not vigilant, residents are tightly packed into communal spaces and there are no grab rails in communal areas or corridors. Upper floors can reach 30 degrees in summer. Food is unhealthy and high in calories. Lifts frequently break down and out of action for up to 10 days at a time. Lifts are shared with residents, tea trolleys and servicemen.
11 March 2026
It is a wonderful place to live. I really love the food. Care is excellent.
04 March 2026
My close friend was very well looked after and loved during their time at Bentley House. All the staff were great, in particular the sales team who were very welcoming and took all my friends needs into consideration from the start.
19 February 2026
The atmosphere was always welcoming, warm and reassuring, and the staff were consistently compassionate, patient and attentive. Knowing my loved one was safe, comfortable and treated with such respect gave our family real peace of mind during a very difficult time.
We will always be grateful for
the care and support provided, and I would highly recommend this care home to anyone looking for a place where residents are truly valued and cared for.
19 February 2026
I cannot thank the team at this care home enough for the love, kindness and dignity they showed my loved one. From the very beginning, it was clear that the staff genuinely cared and took the time to understand her needs as an individual, not just as a resident.
06 January 2026
Extremely good, always greeted with a smile and plenty of the time and care for all.
06 January 2026
Care was wonderful and home was always a smile.
05 November 2025
I was visiting my dearest friend from the Army. He lives now in the Bentley House. The place straight from the entrance is very warm, welcoming, not surprised when he told me he feels like at home. The staff is on one side very professional and knowledgeable, but on the other side very friendly and
casual. The Care Team is very caring and passionate, the Cleaning Team always makes sure everything is clean, fresh and spotless. If I need a care home in the future, the Bentley House would be definitely at the top of my list.
12 August 2025
I cannot speak highly enough of the care and compassion shown by the staff at Bentley house. From the moment we first visited, we felt a genuine warmth and commitment to the wellbeing of every resident. The atmosphere is welcoming, clean, and calm - it truly feels like a home rather than a facility.
My aunt had lived there in her final few months. The carers go above and beyond, always treating residents with dignity and respect. They take the time to get to know each individual - their likes, routines, and stories - which makes all the difference.
The rooms are comfortable and well-maintained, and the garden is a peaceful place for residents to relax or spend time with visiting family. The food is varied and nutritious, and tailored to personal needs. What stands out most is the sense of community. There are regular activities and events that keep residents engaged and up. I couldn't believe the quality of life they gave her in the end and the continued support for my family.
26 June 2025
The care and attention provided to the residents are second to none. The staff are incredibly kind, patient, and always go above and beyond to make everyone feel comfortable and valued. The activities they organise are creative and engaging, bringing so much joy and a sense of community to the
residents. I couldn't recommend this care home enough!
20 June 2025
Bentley house is a beautiful home with great atmosphere throughout and a staff team who work well and kindly together, a team that genuinely do care. I have loved visiting Bentley House when coming to visit a dear friend.
10 March 2025
I am so happy with the care my mum receives. They are always trying to encourage my mum to participate in things and to get her out of her room, even if it's just for a coffee downstairs, the staff are always so happy to help with anything you need. Bentley House is outstanding for all of my mums
needs.
17 February 2025
We have had several friends and family become members of care homes in different counties across the country. None of which compare to our recent encounters with Signature Bentley House, Hertford.
Each and every component of our experience has been seamless and pleasurable.
Reception welcomes you
with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care.
We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.
09 January 2025
I found Signature Bentley House very friendly, kind and caring, my friend was very well looked after and supported during his time there. The staff go out of their way to help and support when needed. The food was great and entertainment was good. Always felt very welcome when visiting, staff always
up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.
18 December 2024
Our dear friend for whom we held Lasting Power of Attorney for began living at Bentley House in March 2023 following the death of his wife.
From the first visit to Bentley House, he was made to feel welcome. Everything was discussed with him, rather than us, which made him feel in control and
valid, it was after all his decision.
As the song goes ' Everyone knew his name' after that first and subsequent visits.
My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem.
His spacious apartment was kept clean, as were his clothes.
As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.
28 October 2024
Bentley House were amazing in the care they provided for my mum in the last few weeks of her life. We had hoped she would have been with them for longer. A difficult time for all but she was treated with dignity and exceptional care. Thank you.
22 October 2024
My Mother has been a very happy resident for over a year now.
Throughout this time all the staff have been unfailingly courteous & helpful.
My Mother's care has been exemplary & it's been a pleasure to chat to the two ladies on Reception.
Dom has always been on hand to helpfully deal with any
issues- nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care.
Thank you so much.
01 October 2024
My father moved in to this wonderful home in May. It was no easy decision for us as family, however finding Bentley House made us feel so reassured that Dad would be in the best possible place. The home itself is beautiful with a warm and welcoming environment. The staff have been absolutely
incredible with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.
23 September 2024
I was initially concerned about moving my mother into a residential care home, as she had always said a care home would not be for her. The move into Bentley House was very straightforward once we had a move-in date. Soon after she moved in, she said that she was very happy being at Bentley House.
The staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.
28 August 2024
My Stepmother moved into Bentley House July 2024. The transition from home to Bentley House was smooth thanks to the support and guidance of staff. Although early days and the huge change to her life she has voiced that it was the right choice and place for her. Considering that she has high
expectations she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.