Submit a Review for Scarlet House
123 Westward Road, Ebley, Stroud, GL5 4SP
View full details of Scarlet HouseLatest Reviews for Scarlet House
13 March 2026
Mum, who has vascular dementia, has just moved after spending six months at Scarlet House. I cannot speak highly enough of the friendly and professional atmosphere there. There was always a cheery greeting from helpers and residents alike and I so enjoyed taking Mum to the cafe, where it felt more
like a posh hotel than a care home! Mum also enjoyed many of the activities. Adrian and his team handled Mum's transition from home to care home living marvellously and both Mum and me were very sad to leave everyone. Mum was only moved to be nearer to me. A huge thanks to all for such a lovely experience in difficult times.
16 February 2026
Thank you so much to David, Aleah, Adrian, Jason (sorry - I don't know his surname) and all the staff at Scarlet House. You couldn't have been more helpful in getting Dad settled in at late notice, and over the Christmas period too. Really, you guys have gone above and beyond.
Moving into a care
home is obviously a big adjustment and the staff go to enormous lengths to make their residents feel at home, respected, listened to and valued. Dad is very fond of all of you.
It has been a huge relief to know that Dad is in safe hands and I especially appreciate how welcoming the Care UK team make visitors. There are no visiting hours, tea and coffee are always available and I have never had anything other than "good vibes" from every single member of staff.
Thank you so much for all your efforts.
06 February 2026
I would like to thank Jancy who have been wonderful with her calm approach. Her 10 years experience is very evident in her organization skills & empathy which is so important as a nurse.
I would also like to praise all the staff here at scarlet house, I am really happy with the overall service of
care, all the careers do a great job in supporting me and all other residents who live here. I moved in on a respite stay and am due to go home on Thursday this week, within this time I have been supported and cared for within my rehabilitation, to allow me to be able to return home.
I couldn't recommend Scarlet house and all the staff enough. Thank you
30 January 2026
We have received excellent service from the moment we arrived at Scarlet House to look around with Dave. We are so grateful for his patience and understanding during Mum's visits to look at rooms and trying to decide if this was the right move for her. Since Mum moved in, Dave has continued to
engage with Mum and the family to make us feel welcome and ensure we are happy.
Jenna was very warm, caring, thorough and understanding when she visited Mum at home to do the assessment which meant Mum felt very positive about moving the Scarlet House. And she has continued to engage with us since Mum arrived.
And Louise & Jancy, the nurses on Mum's suite are delightful and again very approachable, caring and always make time for the family and Mum if we have any concerns or questions.
And finally, I would also like to say what a delight all the staff/carers are. Always a smile or a wave and in particular Louise in Mum's suite who understands Mum's needs and desire to look nice.
05 January 2026
I, when visiting, always receive a warm welcome from entering Scarlet House to when I leave. The staff have made all effort to get to know me even as a weekly visitor. My friend is calm and content on the whole, and has accepted that it is now home. The staff are attentive, kind and considerate,
making all effort to chat with her even though they are always very busy. When the day comes for me to go into a home, I would be happy to be in Scarlet House.
05 January 2026
I am so lucky, and grateful that my mother is in a safe, caring and clean environment. With heartfelt thanks to all the staff and the management of Scarlett House. I sincerely thank you all.
10 December 2025
From day one I knew that I had made the right decision for Mum. The staff have many priorities when introducing a new resident to their new home, one of the most important was spending time and energy getting to know the needs and wants of Mum, making her feel comfortable and safe. Mum has been
living in Scarlet House for five months and has referred to it as home within a few months of moving in.
This is due to the expertise and warmth of care delivered by the staff, I couldn't have asked for more.
Scarlet House has a very proactive attitude for care and a very positive environment for my mum to live in.
26 July 2025
Wonderful in every way!
07 July 2025
Fantastic care.
Fantastic place.
Fantastic people.
25 April 2025
Our Dad was at Scarlet House for around 8 months before his recent passing. From the start, the staff were unfailingly patient and kind, and dealt with his dementia expertly. His passing was so gentle and dignified and we will be forever grateful to them. Lovely people!
25 April 2025
My father moved into Scarlet House in August last year, and died this weekend. For the entire time he lived there, he was treated with the most incredible compassion and care by every member of staff. He had dementia so couldn't remember very much, but he always remembered how nice the food is and
how lovely the staff are! Through this last week when he entered his final days, I have been overwhelmed by the dignity that he has been treated with. He has had the most dignified death I could possibly have imagined or wished for. My family are so grateful that we found Scarlet House. It has exceeded all my expectations of residential care. Thank you everyone!
01 April 2025
My grandad came to Scarlet House at the beginning of the month and he loves it! And on my last visit, he was having a cuppa with the manageress. Would recommend 100% Thank you.
03 March 2025
The first thing that struck me when I began to live in this home was the friendly nature of all the staff. That has continued throughout my stay. Nothing is too much trouble. From the manager to the latest recruit, their sole aim is to please the client. It was not my choice to be a full-time
resident before, circumstances changed that decision and this was definitely the right one.
24 February 2025
Scarlet House is a lovely clean care home, bright and airy. The coffee hub is a great asset in getting residents gathering and chatting with visitors. This area nearly always has a great vibe. On the odd occasion it's empty, guess there's been other activities on as there are quite a lot of these.
Rooms are comfortable and adequate Especially with so many places to go. There's a cinema with a bar, quiet rooms, lounges, a garden and clean dining rooms. Overall a great place.
06 February 2025
My mother suddenly lost her sight in June 2024 and was admitted into Scarlet House urgently. Her care has been mostly neglectful until my brother and I contacted the CEO and adult social care having complained to manager, deputy manager and care team, with none or little change. It was only after my
mother fell in her bathroom and broke both hips and was hospitalised that things improved and a safe guarding inspection was carried out. I am much happier with her care now but it has been a long fight to improve it.
29 January 2025
Excellent care, nothing is too much trouble, staff are always friendly and helpful. Would recommend Scarlet House highly.
27 January 2025
My dad has been living at Scarlet House for two years. The staff are kind and professional. I can see that they know my dad very well and treat him with love and dignity.
There is a well orgainsed, proactive vibe in all operational areas of the home and staff strive to meet high standards in the
running of the home.
27 January 2025
My aunt and uncle entered Scarlet House almost a year ago. During this time they have been well looked after by caring and attentive staff. Every time we entered the premises it is clean as well as their rooms. Well tended and the surroundings very pleasant indeed.
I have every confidence in the
safely at the residents at the home.
27 January 2025
I cannot fault the care and attention the team pay to Mum. The home helps keep her independence , which is very important to us all.
27 January 2025
A very warm and lovely place for Dad to live in and for us to visit him, all the staff are so very friendly and nothing is too much trouble. They are all so kind and thoughtful.
Latest Reviews for Scarlet House
13 March 2026
Mum, who has vascular dementia, has just moved after spending six months at Scarlet House. I cannot speak highly enough of the friendly and professional atmosphere there. There was always a cheery greeting from helpers and residents alike and I so enjoyed taking Mum to the cafe, where it felt more
like a posh hotel than a care home! Mum also enjoyed many of the activities. Adrian and his team handled Mum's transition from home to care home living marvellously and both Mum and me were very sad to leave everyone. Mum was only moved to be nearer to me. A huge thanks to all for such a lovely experience in difficult times.
16 February 2026
Thank you so much to David, Aleah, Adrian, Jason (sorry - I don't know his surname) and all the staff at Scarlet House. You couldn't have been more helpful in getting Dad settled in at late notice, and over the Christmas period too. Really, you guys have gone above and beyond.
Moving into a care
home is obviously a big adjustment and the staff go to enormous lengths to make their residents feel at home, respected, listened to and valued. Dad is very fond of all of you.
It has been a huge relief to know that Dad is in safe hands and I especially appreciate how welcoming the Care UK team make visitors. There are no visiting hours, tea and coffee are always available and I have never had anything other than "good vibes" from every single member of staff.
Thank you so much for all your efforts.
06 February 2026
I would like to thank Jancy who have been wonderful with her calm approach. Her 10 years experience is very evident in her organization skills & empathy which is so important as a nurse.
I would also like to praise all the staff here at scarlet house, I am really happy with the overall service of
care, all the careers do a great job in supporting me and all other residents who live here. I moved in on a respite stay and am due to go home on Thursday this week, within this time I have been supported and cared for within my rehabilitation, to allow me to be able to return home.
I couldn't recommend Scarlet house and all the staff enough. Thank you
30 January 2026
We have received excellent service from the moment we arrived at Scarlet House to look around with Dave. We are so grateful for his patience and understanding during Mum's visits to look at rooms and trying to decide if this was the right move for her. Since Mum moved in, Dave has continued to
engage with Mum and the family to make us feel welcome and ensure we are happy.
Jenna was very warm, caring, thorough and understanding when she visited Mum at home to do the assessment which meant Mum felt very positive about moving the Scarlet House. And she has continued to engage with us since Mum arrived.
And Louise & Jancy, the nurses on Mum's suite are delightful and again very approachable, caring and always make time for the family and Mum if we have any concerns or questions.
And finally, I would also like to say what a delight all the staff/carers are. Always a smile or a wave and in particular Louise in Mum's suite who understands Mum's needs and desire to look nice.
05 January 2026
I, when visiting, always receive a warm welcome from entering Scarlet House to when I leave. The staff have made all effort to get to know me even as a weekly visitor. My friend is calm and content on the whole, and has accepted that it is now home. The staff are attentive, kind and considerate,
making all effort to chat with her even though they are always very busy. When the day comes for me to go into a home, I would be happy to be in Scarlet House.
05 January 2026
I am so lucky, and grateful that my mother is in a safe, caring and clean environment. With heartfelt thanks to all the staff and the management of Scarlett House. I sincerely thank you all.
10 December 2025
From day one I knew that I had made the right decision for Mum. The staff have many priorities when introducing a new resident to their new home, one of the most important was spending time and energy getting to know the needs and wants of Mum, making her feel comfortable and safe. Mum has been
living in Scarlet House for five months and has referred to it as home within a few months of moving in.
This is due to the expertise and warmth of care delivered by the staff, I couldn't have asked for more.
Scarlet House has a very proactive attitude for care and a very positive environment for my mum to live in.
26 July 2025
Wonderful in every way!
07 July 2025
Fantastic care.
Fantastic place.
Fantastic people.
25 April 2025
Our Dad was at Scarlet House for around 8 months before his recent passing. From the start, the staff were unfailingly patient and kind, and dealt with his dementia expertly. His passing was so gentle and dignified and we will be forever grateful to them. Lovely people!
25 April 2025
My father moved into Scarlet House in August last year, and died this weekend. For the entire time he lived there, he was treated with the most incredible compassion and care by every member of staff. He had dementia so couldn't remember very much, but he always remembered how nice the food is and
how lovely the staff are! Through this last week when he entered his final days, I have been overwhelmed by the dignity that he has been treated with. He has had the most dignified death I could possibly have imagined or wished for. My family are so grateful that we found Scarlet House. It has exceeded all my expectations of residential care. Thank you everyone!
01 April 2025
My grandad came to Scarlet House at the beginning of the month and he loves it! And on my last visit, he was having a cuppa with the manageress. Would recommend 100% Thank you.
03 March 2025
The first thing that struck me when I began to live in this home was the friendly nature of all the staff. That has continued throughout my stay. Nothing is too much trouble. From the manager to the latest recruit, their sole aim is to please the client. It was not my choice to be a full-time
resident before, circumstances changed that decision and this was definitely the right one.
24 February 2025
Scarlet House is a lovely clean care home, bright and airy. The coffee hub is a great asset in getting residents gathering and chatting with visitors. This area nearly always has a great vibe. On the odd occasion it's empty, guess there's been other activities on as there are quite a lot of these.
Rooms are comfortable and adequate Especially with so many places to go. There's a cinema with a bar, quiet rooms, lounges, a garden and clean dining rooms. Overall a great place.
06 February 2025
My mother suddenly lost her sight in June 2024 and was admitted into Scarlet House urgently. Her care has been mostly neglectful until my brother and I contacted the CEO and adult social care having complained to manager, deputy manager and care team, with none or little change. It was only after my
mother fell in her bathroom and broke both hips and was hospitalised that things improved and a safe guarding inspection was carried out. I am much happier with her care now but it has been a long fight to improve it.
29 January 2025
Excellent care, nothing is too much trouble, staff are always friendly and helpful. Would recommend Scarlet House highly.
27 January 2025
My dad has been living at Scarlet House for two years. The staff are kind and professional. I can see that they know my dad very well and treat him with love and dignity.
There is a well orgainsed, proactive vibe in all operational areas of the home and staff strive to meet high standards in the
running of the home.
27 January 2025
My aunt and uncle entered Scarlet House almost a year ago. During this time they have been well looked after by caring and attentive staff. Every time we entered the premises it is clean as well as their rooms. Well tended and the surroundings very pleasant indeed.
I have every confidence in the
safely at the residents at the home.
27 January 2025
I cannot fault the care and attention the team pay to Mum. The home helps keep her independence , which is very important to us all.
27 January 2025
A very warm and lovely place for Dad to live in and for us to visit him, all the staff are so very friendly and nothing is too much trouble. They are all so kind and thoughtful.