Scarlet House, Stroud, Gloucestershire
Scarlet House, Stroud, Gloucestershire
Scarlet House, Stroud, Gloucestershire

Scarlet House is a modern facility with en-suite rooms and interior ideal for versatile care, welcoming older people who need help and assistance with a wide range of needs while also supporting an active daily lifestyle.

Group: Care UK Nursing & Residential Care Services

Person in charge: Lesley Parkin (Home manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 86 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 60+.

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Near Public Transport • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Scarlet House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 13 hours ago

Please call us on 0145 380 8637 for current bed vacancies

Reviews

9.3 Scarlet House has a Review Score of 9.3 (9.335)

The Review Score of 9.3 (maximum of 10) for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Scarlet House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.579 for Scarlet House is calculated as follows: ( (248 Excellents x 5) + (91 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 368 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.756 Points relating to the number of positive Reviews for Scarlet House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 13 Reviews ÷ 17.2 Target = 0.756

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Scarlet House?

  • Extremely LIKELY
    27
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Scarlet House

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    5
  • Daughter-in-law of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

I have always found the staff responsive and caring. The facilities are excellent and we always find the atmosphere good. The design of the building allows my mother to wander at will in a safe environment without becoming lost and distressed.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am generally very happy with the care given to my uncle.
Some issues I have previously raised do not appear to have been dealt with (ie arranging support tights for very swollen legs).
While his personal care is well maintained, I would really appreciate more time being spent with him to encourage him to interact and hopefully get involved in some activities
I think there should be more TV channels available for residents.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Scarlet House responded to this review on 06 Feb 2018:

Thank you very much for your positive feedback about your uncle’s care at Scarlet House. All our residents are encouraged to take part in activities. Our new manager, who is very passionate about activities, is currently planning a new programme and residents are being asked what new activities they would like. Your uncle will continue to be invited to join in but we have to respect his wishes if he doesn’t want to be involved. In the home, we do have Freeview TV which offers 70+ channels. We are sorry to hear about your concerns about his support tights. The manager will address this with you directly due to patient confidentiality.

The home is light, airy and spacious with what one may describe as "wedding venue" style! Lovely wall spaces for display but, alas, no art!
Equipment, where provided, of a high standard but apart from dining chairs, chairs have been chosen for looks rather than utility. e.g. Most are far too low to allow people to get up from, no riser/recliner chairs that I have seen.
One hairdryer for 92 occupants- kept in hair salon. Activities are backward looking and do not provide stimulation on the whole. e.g. Too much showing of 50 and 60-year-old films etc and patronising singsongs. Major film showed on TV in unsuitable room while the purpose-built cinema was used for a meeting.
Wonderful atmosphere which is non-restrictive, free and easy and the young staff are a delight. Food- adequate but some cheap food e.g wet, cold, no excuse.
Please note I have given a full verbal report to the manager.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Scarlet House responded to this review on 24 Oct 2017:

Thank you very much for your positive comments about Scarlet House. We are delighted you think the home has a wonderful atmosphere and that the young staff are a delight.

We are sorry that you feel the activities are unsuitable. At Scarlet House, we are committed to offering a range of fun and interesting daily activities, based on residents interests and hobbies. If there is a hobby or interest you would particularly enjoy or a particular genre of film you would like to watch then please do let our lifestyle team know.
With regards to your comments about the food offered, all our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. With regards to the provision of hairdryers, this is certainly something we will review.

All very good except for the food - poor quality ingredients, badly cooked and presented. Meals served often different to the printed menu. Activities often cancelled without warning and not geared to residents interests. Also poorly advertised. Visitors made very welcome and an open atmosphere.

How likely would you be to recommend Scarlet House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Very Poor

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Scarlet House responded to this review on 14 Sep 2017:

We are delighted to hear your positive comments about your care at Scarlet House. We appreciate your feedback about the food and activities. All our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. Our menus are prepared in advance and there are times when plans have to change, due to ingredient availability. Checks are now in place to ensure the displayed menus are correct. With regard to the activities, there are occasions when they have to be cancelled due to staff sickness. However, we do try to minimise this as much as possible so that we don’t disappoint. We provide a wide range of activities based on residents interests but if there is a particular hobby or activity you enjoy then please don’t hesitate to mention this to the lifestyle team

Friendly staff, a good program of activities and food which mum likes. My only gripes are that her hearing aid isn't always working when I visit (so it isn't being checked) and once she got taken on a trip on a day she should have been at a medical appointment.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Scarlet House responded to this review on 17 Aug 2017:

Thank you very much for your feedback regarding your mother’s care at Scarlet House and your positive comments about our care team, activities and food. We are also pleased that you feel residents are treated with dignity and that safety and security are good.
We are sorry to hear your concerns about your mums hearing aid. Your mum was self-caring with her aids since she moved in but has been struggling to put them in and didn’t ask our staff for help. Now, following our conversation, we have an agreed plan that your mum’s carer will be responsible for ensuring her hearing aids are in.
With regards to the missed appointment, your mum decided that she wanted to go on the outing rather than go for her appointment. As your mum has capacity we have to respect her decisions.
Thank you again for taking the time to provide your feedback and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.

Overall very pleased with everything apart from meals.
If restaurants can provide hot flavoursome meals I can't understand why Mum's is so bland and served on cold plates - prefers tinned soup rather than cooked on premises.
Staff are very good and friendly.
But I do think she is in the best place even if she doesn't.

How likely would you be to recommend Scarlet House? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Scarlet House responded to this review on 31 May 2017:

Thank you for your positive comments for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that the food offering has not met your expectations. The equipment we serve the meals from should ensure both the plates and the meal itself are of an adequate temperature. We will, of course, review this with the team and make improvements where possible. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager Pyela would be more than happy to discuss your mother's preference with you, so that we can create a meal plan that will suit her individual requirements.

The atmosphere in the care home is generally very cheerful. Reception are extremely pleasant and make you feel welcome. The home made cakes and biscuits along with the accessible drinks really make a difference when you visit and it is really nice to be able to share a drink with your relative. The cleanliness is generally good and the home always smells clean, however, the cleaning staff often appear rushed and the little things don't get done.

The care staff are always very professional, treat the residents with respect and dignity, often in challenging situations. The only failing here is when things get promised and then don't happen, like nail cutting and baths. The activity staff could be more proactive in rounding up residents.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Scarlet House responded to this review on 28 Apr 2017:

We are delighted with the positive comments and scores for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that you have experienced some issues, however, I understand that the home manager Pyela, has now met with you to discuss this in more detail and you have agreed a plan to ensure your relatives nails are checked at least three times a week and this will be documented for your review. Our housekeeping team do their very best to ensure all bedrooms are cleaned regularly, however, on occasion the residents are reluctant. Going forward the cleaners will more flexible with their schedules and will try to accommodate the cleaning of your father-in-law’s bedroom when it is vacant, which he is happy with. We hope this has addressed any concerns you had but please do contact the home manager if you have any further feedback at any time.

My mother-in-law moved here in February 2017. She came straight from hospital at very short notice to the home. She has settled in well thanks to the staff and stimulating environment. The facilities are extremely good and we noticed that she was called by her name immediately, the staff seeming to know her instantly.
A very good sign that this was a very caring environment.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is very happy in this excellent care home. She has dementia and her needs are well met. She enjoys the activities and the company. The care staff are very good. I cannot fault the care.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother came in two years ago and was treated very well indeed, like part of a big family. Unfortunately, she died within the year, due to ill health. Now my Mother-in-law is a resident here and is also very well looked after, although she needs nursing care as well.
Whenever we arrive, we are always treated warmly and feel very welcomed by all the staff.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great home, can't complain but, sometimes staff are a bit too rough but that's because I have a frozen shoulder to try to look after and it's very painful.
I had an X-ray last year showing inflammation around the shoulder joints. I feel I may be ringing my bell too much because of staff shortages. The girls have more important things and people to look after apart from me.
Personality, in my opinion, is very important in this situation.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Excellent.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was made very welcome in her initial few weeks and she has continued to feel content to be a full resident subsequently. Her health and visiting family are given good attention too, so yes we are happy that mum is being cared for by happy and attentive staff.

How likely would you be to recommend Scarlet House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would like to say how grateful we are to all the staff at Scarlett House for their kindness and the care which they gave my mother at all times. Nothing was too much trouble and Mum was very happy during her respite stay. The staff are always friendly and cheerful and family members are made to feel very welcome at any time of the day. Mum and all the family having nothing but praise for all the staff. Many, many thanks.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care provided for Mum. One or two problems she experienced when she first arrived were taken seriously and put right very quickly. Scarlet House is a very happy place to visit - all the staff are friendly and give the impression they enjoy working there.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I have been very impressed with all aspects of the care and services provided at Scarlet House. My mother, who is 90 years of age, settled into her new home very quickly and soon felt at home there. She feels very happy and secure there and this is a great comfort to us. We visit every day and always receive a warm and friendly welcome from the managers and staff that we meet irrespective of their roles at Scarlet House and this makes for an uplifting experience.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been so impressed with all the staff and facilities at Scarlet House. The care they have given to settle my mother in her new home has been exceptional. The staff have been able to identify her needs and worries and deal with them accordingly. She is now so much calmer and happy in her new surroundings, which has been such a relief to all the family.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been delighted with the care received by my mother for her one month of respite care at Scarlet House. Initially I called in to see if I could look around and I was immediately welcomed by the home manager and given a detailed insight to life at the home. Mum stayed for a month and was treated with warmth, respect and dignity. During that time I saw her grow in confidence, settling into life with the support of the staff. No job was too difficult for the staff, they always had time for mum and me. I think mum was actually happier here than at home and I put that down to the high standard of thoughtful appropriate care for an 88 year old lady with memory problems.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Good service overall.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

During my mothers respite care, all staff were extremely helpful and caring, not only to my mother but us family members also. Unfortunately my mother became ill during her stay, the staff on duty called a doctor and informed us immediately. Two days later my mothers condition deteriorated and staff called doctor she then went to hospital. I cannot stress how highly I regard the staff and their devotion to duty.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was transferred to Scarlet House from hospital for end of life care. All staff introduced themselves to mum then dad and myself. All staff asked mum her preferred name, what she would like to be called. All staff give mum personal care using privacy and dignity. All staff relate to other residents with respect. All staff are happy to assist mum with dietary needs even when they are very busy. They spend time feeding her at her pace, not rushing her.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I have visited my friend three times in this care home and would like to say how happy it makes me knowing my friend (aged 92) is well cared for. Every time I come I meet more members of staff - all so helpful and polite to my friend and myself.
Very thrilled to see (and hear) that all the staff are local! The décor is amazing, the place is wonderful, five star service.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our parents had two weeks respite in Scarlet House. Staff were patient and very caring lovely environment, welcoming and high standards of cleanliness.

How likely would you be to recommend Scarlet House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband was well looked after and had a very comfortable respite stay. The staff were all very caring and helpful.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

It is always a pleasure to visit Scarlet House. My husband has stayed there on several occasions so that I can go away for a break and he always enjoys his visit, a home from home.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband had two weeks respite at Scarlet House. He was treated with courtesy and well looked after by cheerful staff. The facilities are excellent and my husband came home more alert and lucrative. Alzheimer's is an awful disease very stressful for him after a high powered job. A gentleman there was most helpful and nothing was too much trouble. Being a poor old dear of 84 myself I have appreciated you care!

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and Staff are wonderful and make a real effort to make Scarlet House a lovely, cheerful and happy place. My Mother in Law was treated with great care, respect and genuine kindness. The quality of all public and private areas was excellent. I can personally recommend the food as I have had lunch here and the menu was well thought out and the food delicious and well presented.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Thank you for the care we had at Scarlet House. The staff and nurses were very polite and friendly and nothing was too much trouble for them. We liked it so much. We would prefer to go there instead of going on holiday next year.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum needed full time care whilst I was on vacation. She spent 3 weeks in respite and this changed her life for the better. Her carers were excellent, respectful and really cared. So much so that upon my return, she didn't want to return to her own bungalow. She pleaded to stay at Scarlet House, unfortunately mum passed away an hour after I left her on that day. The staff were brilliant, especially one lady whom she loved dearly.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As far as I could tell dad seemed quite content in Scarlet House. The staff are very caring without being intrusive. He really enjoyed the food! Having the coffee bar and other informal seating areas to meet and talk was very good, also being able to bring the dogs in to say hello. The only thing dad complained of was the toilet seat not staying up. My husband looked and said it's just the design of it, common problem, not for ladies but for old gentlemen!

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother had several weeks in hospital, having first been admitted with a nasty UTI and then sent to a community hospital prior to going home. She had a bad fall there and was then discharged before test results came back. 3 hours after getting home, she was contacted and told to go to back as they hadn't realised she had Pneumonia! When recovered from this she was not strong enough to go home to carers so I arranged for to stay in Scarlet House for 2 weeks. The staff there were simply fantastic and helped her regain strength and confidence.

How likely would you be to recommend Scarlet House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

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Care Home Idol 2016

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