Scarlet House

We have found scarlet house to be very approachable. We are able to visit without pre booking and are always welcomed with warmth and kindness. I am pleased with the care my aunt is receiving and in spite of it being an emergency admission she is happy, settled and safe

We cannot recommend those involved highly enough.

There is a real positive vibe about the place and it feels welcoming, supportive and helpful

I know my husband is in the best place for respite and he is safe and sound which makes life better for both of us.

Scarlett House's team has been fully supportive during the process of choosing, preparing and moving into respite with them for my mother. Always a difficult time, with complex decisions potentially being clouded by complex emotions, but their calm, caring, supportive and patient manner made the whole experience as easy as possible. Dave was available and responsive to all our questions and guided us through the paperwork and carefully explained the process. The nursing and care team have been nothing short of saintly, supporting my mum in difficult times and showing a care and compassion which allows us to be confident in the choice we have made. All the staff from the reception team to matron are excellent

Sue and I visited Janet yesterday and I wanted to thank all the staff at Scarlet House for looking after Mum so well. She looked beautiful; her hair was superbly coiffured, her lipstick and nails beautifully applied and her legs are looking the best for years. She seems very happy at Scarlet House and we love the care and attention that she is receiving. Please pass our thanks to all staff.

My interaction with the top staff has always been very friendly and helpful and can't fault them.

The home runs a lot of activities for the residents to help them participate each day and to interact with each other in the home.

Lovely, welcome home.

From initial enquiry to dads admission has been flawless. The welcome and care dad has received has been outstanding. All the staff (too many to mention individually) have been nothing but professional, compassionate and caring. Dad is bedbound but this does not isolate him because they all interact and take activities to him. The whole team are always happy, smiling and calm, having time to stop, chat and answer any questions. All we wanted for dad was a safe, comfortable, happy and caring environment which is exactly what he has. Dad has settled well in a short space of time and as a family we are so grateful to the whole team for making this possible. Scarlet House has exceeded our expectations.

I recently had 3 weeks of respite care. The staff were excellent and very kind/respectful to me. Catering was of high quality. I was well looked after and highly recommend Scarlet House for nursing and respite care. Thanks to all the kind staff.

I would like to stress over all, every need was attended to and I was looked after with kindness and compassion. I would particularly like to thank David, Anu, Harmony and Chloe.

I have already recommended the home to others looking for homes for parents

Mum, who has vascular dementia, has just moved after spending six months at Scarlet House. I cannot speak highly enough of the friendly and professional atmosphere there. There was always a cheery greeting from helpers and residents alike and I so enjoyed taking Mum to the cafe, where it felt more like a posh hotel than a care home! Mum also enjoyed many of the activities. Adrian and his team handled Mum's transition from home to care home living marvellously and both Mum and me were very sad to leave everyone. Mum was only moved to be nearer to me. A huge thanks to all for such a lovely experience in difficult times.

Thank you so much to David, Aleah, Adrian, Jason (sorry - I don't know his surname) and all the staff at Scarlet House. You couldn't have been more helpful in getting Dad settled in at late notice, and over the Christmas period too. Really, you guys have gone above and beyond.

Moving into a care home is obviously a big adjustment and the staff go to enormous lengths to make their residents feel at home, respected, listened to and valued. Dad is very fond of all of you.

It has been a huge relief to know that Dad is in safe hands and I especially appreciate how welcoming the Care UK team make visitors. There are no visiting hours, tea and coffee are always available and I have never had anything other than "good vibes" from every single member of staff.

Thank you so much for all your efforts.

I would like to thank Jancy who have been wonderful with her calm approach. Her 10 years experience is very evident in her organization skills & empathy which is so important as a nurse.

I would also like to praise all the staff here at scarlet house, I am really happy with the overall service of care, all the careers do a great job in supporting me and all other residents who live here. I moved in on a respite stay and am due to go home on Thursday this week, within this time I have been supported and cared for within my rehabilitation, to allow me to be able to return home.

I couldn't recommend Scarlet house and all the staff enough. Thank you

And finally, I would also like to say what a delight all the staff/carers are. Always a smile or a wave and in particular Louise in Mum's suite who understands Mum's needs and desire to look nice.

I, when visiting, always receive a warm welcome from entering Scarlet House to when I leave. The staff have made all effort to get to know me even as a weekly visitor. My friend is calm and content on the whole, and has accepted that it is now home. The staff are attentive, kind and considerate, making all effort to chat with her even though they are always very busy. When the day comes for me to go into a home, I would be happy to be in Scarlet House.

I am so lucky, and grateful that my mother is in a safe, caring and clean environment. With heartfelt thanks to all the staff and the management of Scarlett House. I sincerely thank you all.

Scarlet House has a very proactive attitude for care and a very positive environment for my mum to live in.

Wonderful in every way!

Fantastic people.