Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.7 154 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home, situated in the heart of Stroud, providing high-quality residential, dementia, nursing and respite care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.

The Stroud care home is comfortable and luxurious, with excellent facilities including a welcoming café, cinema room and pub! From the delicious and nutritious food to the activities on offer, everything at Scarlet House is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. The team strive to ensure residents get the most out of every day.
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Care Provided by Scarlet House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1943
  • RESPITE Self-Funded Residential Dementia Care: from £2038
  • RESPITE Self-Funded Nursing Care: from £2208
  • RESPITE Self-Funded Nursing Dementia Care: from £2303

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements.

Contact Scarlet House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Scarlet House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Suzanne Tullet (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Scarlet House Reviews (154)

9.7

Scarlet House has a Review Score of 9.7 (9.651) out of 10, based on 61 reviews in the last 2 years.
Over all time Scarlet House has 154 reviews.

Overall Experience
  • 113
  • 34
  • 6
  • 0
  • 1
Date Published
  • 154
  • 2
  • 24
  • 61
  • 93
Reviewer Connection to Scarlet House
  • 65
  • 25
  • 15
  • 9
  • 8
  • 8
  • 7
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 154, showing 61-80
Review from P C (Friend of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our elderly friend was here for respite for four weeks, following a spell in hospital. The staff were kind, friendly and supportive. The food was good and facilities excellent. Our friend felt so much better after her time here. Special thanks for one staff member in particular for going above and beyond.
Reply from Reviews Team, Reviews Team at Scarlet House
Good afternoon. Thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to…read more
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Review from Alison K (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Scarlet House is a wonderful care home. My mum moved into the home in April 2023. After settling in well, she has thrived in the home. All of the staff are friendly and professional.
They have helped immensely in the last couple of months through some difficult times. Help and advice are always on
hand.
Reply from Katerina Pippi, Reviews Team at Scarlet House
Hi Alison, thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from Philip K (Son of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives attentive and expertly executed care and assistance on a day-to-day basis. The staff show a dedication rarely seen in other walks of life. Whenever I visit I am greeted with a smile and a warm welcome from all the staff. My mother is in the best possible hands as far as I am concerned
and we have entrusted our mothers well being with people who show nothing but genuine care and attention. Facilities here are second to none but they would be irrelevant if it were not for the quality of the staff that run it.
Reply from Katerina Pippi, Reviews Team at Scarlet House
Thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from David K (Husband of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home I have ever seen, also I look forward to coming here, the staff are so friendly and kind and create a good atmosphere.
Reply from Reviews Team at Scarlet House
Thank you very much for taking the time to leave us feedback. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has…read more
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Review from L C (Resident) assisted by family/friend published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like more regular staff, in particular, I find a few of the agency staff less friendly. I have a continual problem with my sheet not staying in place overnight because the sheet is not fitted. I find the vegetables are often too hard for me to eat and being diabetic the desserts are often too
sweet for me. However, some of the meals I find delicious, I would like more of the meals with gravy and puddings with custard. I do not like my door being left open at night when I wake up and discover it is open. On the whole, I enjoy my time at Scarlet House and many of the staff have been and are lovely and hard-working.
Reply from Samantha Debenham, Reviews Team at Scarlet House
Thank you for your feedback Laurice, just to reassure you, we are working to have regular staff on the suites, we thank you for your patience. We are sorry to hear about the sheet, we will get you a…read more
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Review from Patricia R (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you Scarlet House for giving my Mum such a wonderful 100th birthday in June. She had a super celebration and continues to happily talk about it every time we chat together. Thank you so much to the staff for putting so much time and effort into making it a very special day for her to enjoy and
remember. It must have involved quite a bit of planning and preparation so thank you very much indeed.
Reply from Caprice Geisha, Reviews Team at Scarlet House
Hi Patricia, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to…read more
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Review from Jen C (Granddaughter of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. My grandmother seems very happy with her care, and she is well looked after. I think the staff work extremely hard and probably should be paid more for their work! It takes a lot to look after elderly people, and I have nothing but admiration for them! For my grandma's birthday, she had the
most incredible day and described it as the happiest day of her life. She still has her independence but with the security of being cared for. Thank you, Scarlet House.
Reply from Caprice Geisha, Reviews Team at Scarlet House
Hi Jen, thank you very much for taking the time to leave us feedback about your experience.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from Richard M (Son of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always impressed by the attitude and careful empathy that the staff show for my mum. They genuinely care for and want the best for the residents. All staff are always honest in conversation and dignified in their work.
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Review from Nancy S (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My overwhelming feeling about Scarlet House is disappointment. The facilities are generally good, as is the food and attitudinally, most of the staff are friendly and helpful. However, the home appears to be chronically short-staffed, with shortages made up by poorly trained agency staff. Each person
does their job and no more. Nobody has time to chat or to make the residents feel special or valued. And nobody has the time to look and think, "how could I make this person's life better"? Cleaning of the rooms isn't really good enough - I often wipe down trays and mats, flush the toilet etc. My father repeatedly says, "we're not getting what we paid for".
Reply from Samantha Debenham, Personal Assistant to Marketing Director at Scarlet House
Thank you for your review. We are sorry to hear your feeling of disappointment towards Scarlet House. Our staffing levels are consistently reviewed to ensure we have the optimum level of staff to meet…read more
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Review from Sarah F (Partner of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff who helped care over the year and our first Christmas at Scarlet House; you work over and beyond, especially at this time of year.
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Review from E D (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had lunch with our mother on a Sunday. The food and service were lovely. We had Coqauvin and cheesecake and Bakewell tart and custard. The tart was homemade and yummy. The fruit/melon cocktail starter was fresh and full of flavours. Our mum and ourselves really enjoyed it.
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Review from J T (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mum is receiving. The staff are so patient and caring. From the moment I walk in, I'm met with a smile from the helpful and friendly staff. I'm often given informal feedback on Mum, which reflects their excellent knowledge of her. Mum is settled and looked after by
the professional and compassionate staff. Communication is excellent, both verbal and via email. Scarlet House has been such a support to us as a family.
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Review from Andrew S (Son of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my mother is cared for, and I have no complaints whatsoever.
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Review from Sam S (Daughter-in-law of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and support my mother-in-law is receiving.
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Review from Karen D (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff seem kind, caring and attentive.
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Review from L R (Daughter of Resident) published on 26 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Like all care homes, provision suffers from a lack of staff. Advertised activities are often cancelled. The quality of meals varies hugely and small gestures such as mint sauce are overlooked. Food is sometimes cold and dry, no hot gravy.
Staff work hard and are very stretched. Rooms are not always
vacuumed.
Emails raising concerns do not always get a response. Relatives are not informed or encouraged to support with health issues.
Reply from Samantha Debenham, Personal Assistant at Scarlet House
Thank you for your review. We are sorry to hear about your concerns. As we adjust to living with Covid, we are working extremely hard to ensure the team deliver an expected level of service, including…read more
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Review from M G (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was very well looked after. The food was good and the staff supported him and his family.
Dad described his stay as not unpleasant.
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Review from Marion J (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been friendly and helpful. They have welcomed Mum and supported myself and my sister to help with the transition from Mum's home to the care home for respite care.
The lady at the front desk is always friendly and welcoming, and the staff on the first floor are lovely. Nothing is
too much trouble.
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Review from R C (Son of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Why does there appear to be no effective complaints system at Scarlet House, Stroud, Gloucestershire? Waited 2 months for a response from the care home itself then escalated to Care UK Complaints Department. Now passed the 20 working days turnaround time for the Care UK stage 2 complaint and still waiting,
not even an update. The live complaint is now 3 months old. Hopefully, Ombudsman can help.
Reply from Samantha Debenham, PA to Marketing Director at Scarlet House
Thank you for your feedback, we are sorry to hear that you’ve not had a positive experience and we do take your concerns seriously. We are currently investigating the matter and have dates in the…read more
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Review from L T (Daughter of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was at Scarlet House for respite care and had some difficulty adjusting; the staff recognised this and went out of their way to make her welcome and help her get involved in activities and socialise with other residents. The concept of a central place to gather (the coffee shop) is a great
idea as a resident knows they can always find someone there to talk to.
What also was impressive was how the staff cared for the relatives, who are also trying to adjust; they were very understanding about how difficult it is for families.
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Scarlet House is calculated as follows: ( (516 Excellents x 5) + (162 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 714 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scarlet House is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Adrian

Adrian Boldog

Job Title: Home Manager

Becoming Home Manager at Scarlet House has been the highlight of my career so far. Before this, I was working as a Team Leader. I really wanted an opportunity to progress in my career, and that’s something Care UK has offered.


As Home Manager, it’s important to be caring, compassionate and have a good eye for detail. You also need to have good interpersonal skills and be diligent, hardworking and committed to the home.


I love seeing the residents enjoying activities in the home – it's my favourite part of my working day. I’m proud to work with a fantastic team that makes a difference in residents’ day-to-day lives.


Outside of work, I enjoy family life, and my other interests include music and cars.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Scarlet House to verify any information. View our terms and conditions. Scarlet House has an Enhanced Service - more info.