
I am so lucky, and grateful that my mother is in a safe, caring and clean environment.Ian D(Son of Resident/Service User)



I am so lucky, and grateful that my mother is in a safe, caring and clean environment.Ian D(Son of Resident/Service User)



Scarlet House is an ultra-modern care home, situated in the heart of Stroud, providing high-quality residential, dementia, nursing and respite care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The Stroud care home is comfortable and luxurious, with excellent facilities including a welcoming café, cinema room and pub! From the delicious and nutritious food to the activities on...
Care Provided by Scarlet House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Scarlet House for full pricing details and T&Cs.
Contact Scarlet House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Attila Boldog(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Scarlet House Reviews (169)
Scarlet House has a Review Score of 9.7 (9.741) out of 10, based on 42 reviews in the last 2 years.
Over all time Scarlet House has 169 reviews.
Thank you Scarlet House for giving my Mum such a wonderful 100th birthday in June. She had a super celebration and continues to happily talk about it every time we chat together. Thank you so much to the staff for putting so much time and effort into making it a very special day for her to enjoy and remember. It must have involved quite a bit of planning and preparation so thank you very much indeed.
At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are glad to hear your mother had a lovely day celebrating her birthday with us.
Very good. My grandmother seems very happy with her care, and she is well looked after. I think the staff work extremely hard and probably should be paid more for their work! It takes a lot to look after elderly people, and I have nothing but admiration for them! For my grandma's birthday, she had the most incredible day and described it as the happiest day of her life. She still has her independence but with the security of being cared for. Thank you, Scarlet House.
At Scarlet House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We love to make birthdays special, so it is lovely to hear your grandmother had a lovely day.
I am always impressed by the attitude and careful empathy that the staff show for my mum. They genuinely care for and want the best for the residents. All staff are always honest in conversation and dignified in their work.
My overwhelming feeling about Scarlet House is disappointment. The facilities are generally good, as is the food and attitudinally, most of the staff are friendly and helpful. However, the home appears to be chronically short-staffed, with shortages made up by poorly trained agency staff. Each person does their job and no more. Nobody has time to chat or to make the residents feel special or valued. And nobody has the time to look and think, "how could I make this person's life better"? Cleaning of the rooms isn't really good enough - I often wipe down trays and mats, flush the toilet etc. My father repeatedly says, "we're not getting what we paid for".
Thank you for your review. We are sorry to hear your feeling of disappointment towards Scarlet House. Our staffing levels are consistently reviewed to ensure we have the optimum level of staff to meet the needs and dependencies of residents. We are aware of some inconsistent approaches within our...
A big thank you to all the staff who helped care over the year and our first Christmas at Scarlet House; you work over and beyond, especially at this time of year.
We had lunch with our mother on a Sunday. The food and service were lovely. We had Coqauvin and cheesecake and Bakewell tart and custard. The tart was homemade and yummy. The fruit/melon cocktail starter was fresh and full of flavours. Our mum and ourselves really enjoyed it.
I am very pleased with the care my mum is receiving. The staff are so patient and caring. From the moment I walk in, I'm met with a smile from the helpful and friendly staff. I'm often given informal feedback on Mum, which reflects their excellent knowledge of her. Mum is settled and looked after by the professional and compassionate staff. Communication is excellent, both verbal and via email. Scarlet House has been such a support to us as a family.
I am very pleased with the way my mother is cared for, and I have no complaints whatsoever.
Very happy with the care and support my mother-in-law is receiving.
All staff seem kind, caring and attentive.
Staff work hard and are very stretched. Rooms are not always vacuumed.
Emails raising concerns do not always get a response. Relatives are not informed or encouraged to support with health issues.
Thank you for your review. We are sorry to hear about your concerns. As we adjust to living with Covid, we are working extremely hard to ensure the team deliver an expected level of service, including our hospitality and housekeeping services. Unfortunately, there are times when activities need to...
Dad described his stay as not unpleasant.
The lady at the front desk is always friendly and welcoming, and the staff on the first floor are lovely. Nothing is too much trouble.
Why does there appear to be no effective complaints system at Scarlet House, Stroud, Gloucestershire? Waited 2 months for a response from the care home itself then escalated to Care UK Complaints Department. Now passed the 20 working days turnaround time for the Care UK stage 2 complaint and still waiting, not even an update. The live complaint is now 3 months old. Hopefully, Ombudsman can help.
Thank you for your feedback, we are sorry to hear that you’ve not had a positive experience and we do take your concerns seriously. We are currently investigating the matter and have dates in the diary for formal communication to be shared on the 23rd November 2022. We believe you are meeting with...
What also was impressive was how the staff cared for the relatives, who are also trying to adjust; they were very understanding about how difficult it is for families.
My mother moved to Scarley House during the first lockdown. Staff were welcoming, considerate and supportive then and continue to be so. I am confident that she is well cared for and encouraged to take advantage of the activities and facilities. The ambience is friendly, relaxed and warm. Staff develop good relationships with residents and families, and they communicate effectively with all concerned.
We contacted Scarlet House to arrange some respite care. The staff couldn’t have been more helpful. They have been excellent throughout, and in trying times for us, that has been invaluable.
My father has been a resident at Scarlet House for the last year in what has been a challenging time. The staff have been attentive, cheerful, and above all, caring towards him, with many going above and beyond their duties to maintain an impressive standard of care. I wouldn't hesitate to recommend Scarlet House.
My (96 years old) dad had been living in sheltered accommodation for the last 10 years and coping quite well when he began to suffer with dementia and mobility problems (Jun-21). I looked at a few care homes in the area, but Scarlet House ticked all the boxes. Luckily they could accommodate my dad at very short notice. I have to say that the care he received was first class and the staff were always very caring and helpful with my dad and his visitors.
Unfortunately, he continued to go down hill and passed away in his sleep (Oct-21). The staff that were with him at the end were brilliant and kept me informed of the situation.
With hindsight, I should have got my dad into Scarlet House a few months sooner, as I think he would have handled the transition to a new home better when he had more of his faculties.
I can only thank all the wonderful staff at Scarlet House for all they have done for my dad and allowing me to relax in the knowledge that he was being well cared for.
The service provided has enabled Mum to quickly settle into her new home. I'm confident that she is now in a safe environment where she is able to get the support she needs when she needs it. With Covid restrictions reducing, it is good to see more activities happening.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Scarlet House.
Meet the Team (1)

Becoming a Home Manager at Scarlet House has been the highlight of my career so far. Before this, I was working as a Team Leader. I really wanted an opportunity to progress in my career, and that’s something Care UK has offered.
As Home Manager, it’s important to be caring, compassionate and have a good eye for detail. You also need to have good interpersonal skills and be diligent, hardworking and committed to the home.
I love seeing the residents enjoying activities in the home – it's my favourite part of my working day. I’m proud to work with a fantastic team that makes a difference in residents’ day-to-day lives.
Outside of work, I enjoy family life, and my other interests include music and cars.
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