Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.7 154 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1867
  • Self-Funded Nursing Dementia Care: from £1957
  • RESPITE Self-Funded Residential Care: from £1837
  • RESPITE Self-Funded Residential Dementia Care: from £1927
  • RESPITE Self-Funded Nursing Care: from £2077
  • RESPITE Self-Funded Nursing Dementia Care: from £2167

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Suzanne Tullet (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Scarlet House Reviews (154)

9.7

Scarlet House has a Review Score of 9.7 (9.661) out of 10, based on 64 reviews in the last 2 years.
Over all time Scarlet House has 154 reviews.

Overall Experience
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Date Published
  • 154
  • 5
  • 26
  • 64
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Reviewer Connection to Scarlet House
  • 65
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  • 15
  • 9
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  • 5
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  • 1
  • 1
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Total of 154, showing 81-100
Review from Susan S (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Scarley House during the first lockdown. Staff were welcoming, considerate and supportive then and continue to be so. I am confident that she is well cared for and encouraged to take advantage of the activities and facilities. The ambience is friendly, relaxed and warm. Staff develop
good relationships with residents and families, and they communicate effectively with all concerned.
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Review from C F (Friend of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Scarlet House to arrange some respite care. The staff couldn’t have been more helpful. They have been excellent throughout, and in trying times for us, that has been invaluable.
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Review from Theresa R (Daughter of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Scarlet House for the last year in what has been a challenging time. The staff have been attentive, cheerful, and above all, caring towards him, with many going above and beyond their duties to maintain an impressive standard of care. I wouldn't hesitate to recommend
Scarlet House.
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Review from Kelvin S (Son of Resident) published on 18 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My (96 years old) dad had been living in sheltered accommodation for the last 10 years and coping quite well when he began to suffer with dementia and mobility problems (Jun-21). I looked at a few care homes in the area, but Scarlet House ticked all the boxes. Luckily they could accommodate my dad at
very short notice. I have to say that the care he received was first class and the staff were always very caring and helpful with my dad and his visitors.


Unfortunately, he continued to go down hill and passed away in his sleep (Oct-21). The staff that were with him at the end were brilliant and kept me informed of the situation.


With hindsight, I should have got my dad into Scarlet House a few months sooner, as I think he would have handled the transition to a new home better when he had more of his faculties.


I can only thank all the wonderful staff at Scarlet House for all they have done for my dad and allowing me to relax in the knowledge that he was being well cared for.

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Review from N S (Son of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided has enabled Mum to quickly settle into her new home. I'm confident that she is now in a safe environment where she is able to get the support she needs when she needs it. With Covid restrictions reducing, it is good to see more activities happening.
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Review from K J (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care my mother receives at Scarlet House. We have always been warmly welcomed and kept up to date with my mothers care by all the staff. My mum is always very happy and cheerful, which means a lot to us, and we never feel concerned about her welfare.
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Review from Cherie W (Daughter of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Scarlet House before her death in June 2020. My family and I will be eternally grateful she was so fortunate to have had the opportunity to spend that precious time in the care of such wonderful, kind, professional staff and volunteers in this lovely home. This March, I was
contacted by the home who made me aware of a planned Remembrance Ceremony on the 23rd March 2021 to honour the memory of residents who had been lost since the first Lockdown. My daughter and I attended (everything meticulously planned regarding Covid restrictions) and were deeply moved by such a caring and thoughtful act. Yet again, the care and respect shown by the staff of Scarlet House was very much in evidence and reinforced my own and my families appreciation of all they had done for my mother and ourselves and continue to do for their residents and their families. Thank you all.
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Review from Sue A (Daughter of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went to Scarlet House for two weeks of respite care. All the staff have been very caring and put our minds at ease throughout the two weeks. We would have no hesitation in arranging care for Dad at Scarlet House in the future.
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Review from Lesley B (Niece of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very friendly to resident and visitors.
Avery welcoming home.
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Review from Douglas J (Nephew of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle has been a resident of the home for a while now, and he always praises the staff for the time they spend with him. He has suffered from bouts of loneliness in the past after my aunts passing, but since making his new home at Scarlet House, his spirits have lifted considerably.
My own experiences
with the staff have been very positive; they can't do enough to make him comfortable and cater to his needs. Covid has provided its challenges, and we have been unable to visit recently but have been able to keep in touch via the phone as have all the family. I look forward to when we can travel and visit again.
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Review from Alison F (Daughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed to move into Scarlet House for respite care after the hospitalisation of her husband. Mum has dementia and cannot be safely left on her own. Sadly, her husband caught Covid and died in hospital just before Christmas. Scarlet House has been amazing throughout this journey with us. The Customer
Relations Manager has been a fantastic support, getting Mum Covid tested the same day as I made the initial call, to helping me with paperwork and making Mum feel so welcome. The lifestyle lead has been so important as we had to break the news to Mum that her husband had died through the visiting pod as we went into tier four lockdown. He has kept in touch, told me how Mum is coping and arranged to stream the funeral too as she is unable to attend. The care by the team is great and she adores everyone. We are so pleased to have chosen Scarlet House for Mum. Thank you All.
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Review from Jan G (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Scarlet House - my father has been there for several years and is happy there. It's a lovely place to visit when possible - the coffee bar is great. The staff are all very friendly and helpful.
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Review from Christine K (Daughter of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has lived at Scarlet House for almost 4 years, and my brothers and I chose this care home for its lovely en-suite rooms and bright and airy surroundings. Mum is 97 years old and has dementia. Whilst things have not been perfect over the years, our issues have been listened to and acted upon. Mum
is cared for and treated with dignity and respect. Since lockdown, Mum no longer recognises us, but the kindness and love she receives from the care staff is exceptional. She is calm and happy which gives us peace of mind. We cannot thank the staff enough for their extra care during this pandemic.
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Review from Caroline P (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the standard of care that Mother has received. Recently she has had some health problems and staff contacted her GP quickly and got her the relevant treatment. She was well supported during her recovery. When staff speak to us about her they show genuine concern and love
towards her. My mother is, by nature, a rather retiring person, but staff have gone to great lengths to encourage her to join in activities.
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Review from Tamsin (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Scarlett House have found themselves in a unique position since March 2020. The extreme nature of the Covid lockdown and the absolute need to protect vulnerable residents has meant that in the absence of family visits they themselves have become 'family'. I have been both moved and impressed
by their ability and willingness to adapt and assume this incredibly difficult role in unprecedented circumstances. They have delivered - and continue to deliver - quite amazing care with their unending good humour, extra kindness and understanding. I particularly want to thank nine of the staff members, and the lovely chef who made my mum her very own batch of Rocky Road! Thank you all so very very much.
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Review from Andrew H (Son of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Scarlet House for a number of years. This year, for obvious reasons, has been the most challenging. I have nothing but the highest regard for the standards of care and safety my mum has received. It hasn't been perfect BUT it has been consistently excellent and that is
down to the processes and procedures that have been put in place and the attitude and care of the staff that executes it. I'd rather my mum wasn't in a Care Home but I'm glad that she is at Scarlet House.
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Review from Heather (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this Covid-19 crisis, the staff have gone out of their way to enable us to have contact with Dad. These weekly zoom meetings have provided contact and have kept all our spirits up. We know that Dad is good hands and send thanks to all the team for everything they are all doing in difficult circumstances.
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Review from David C (Husband of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who suffers from dementia has been a resident of Scarlet House for well over 3-years, and she has been extremely well cared for and made to feel totally at home. Despite her illness and physical handicaps, she is welcomed in all activities. Her medical needs are given the attention they require,
but just as importantly, her personal mental scenario has been understood and catered for.
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Review from Theresa W (Niece of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle wasn’t at Scarlet House for too long before he passed away but the care and love he received from all the staff was really appreciated as we couldn’t visit him because of covid-19.
Knowing his last few months at Scarlet House were happy made it easier for us as a family being separated from
him.
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Review from Shani W (Daughter of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you are in the position of having a loved one in a residential home in the middle of a pandemic, you have to rescind all your personal care of that person to the staff and management. Scarlet House staff have given us a sense of reassurance by always making sure we can communicate with our mum,
keeping us informed and just being there for all their residents. This is an unbelievably difficult time for them too. They have often been working longer hours, having less people available, but we have still seen nothing but a caring attitude and determination to do the best by the residents. The updates from the Care UK CEO have also been helpful.
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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Scarlet House is calculated as follows: ( (547 Excellents x 5) + (167 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 750 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scarlet House is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 62 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.

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