Scarlet House

My father has been a resident at Scarlet House for the last year in what has been a challenging time. The staff have been attentive, cheerful, and above all, caring towards him, with many going above and beyond their duties to maintain an impressive standard of care. I wouldn't hesitate to recommend Scarlet House.

My (96 years old) dad had been living in sheltered accommodation for the last 10 years and coping quite well when he began to suffer with dementia and mobility problems (Jun-21). I looked at a few care homes in the area, but Scarlet House ticked all the boxes. Luckily they could accommodate my dad at very short notice. I have to say that the care he received was first class and the staff were always very caring and helpful with my dad and his visitors.

Unfortunately, he continued to go down hill and passed away in his sleep (Oct-21). The staff that were with him at the end were brilliant and kept me informed of the situation.

With hindsight, I should have got my dad into Scarlet House a few months sooner, as I think he would have handled the transition to a new home better when he had more of his faculties.

I can only thank all the wonderful staff at Scarlet House for all they have done for my dad and allowing me to relax in the knowledge that he was being well cared for.

The service provided has enabled Mum to quickly settle into her new home. I'm confident that she is now in a safe environment where she is able to get the support she needs when she needs it. With Covid restrictions reducing, it is good to see more activities happening.

We are very happy with the care my mother receives at Scarlet House. We have always been warmly welcomed and kept up to date with my mothers care by all the staff. My mum is always very happy and cheerful, which means a lot to us, and we never feel concerned about her welfare.

My mother was a resident of Scarlet House before her death in June 2020. My family and I will be eternally grateful she was so fortunate to have had the opportunity to spend that precious time in the care of such wonderful, kind, professional staff and volunteers in this lovely home. This March, I was contacted by the home who made me aware of a planned Remembrance Ceremony on the 23rd March 2021 to honour the memory of residents who had been lost since the first Lockdown. My daughter and I attended (everything meticulously planned regarding Covid restrictions) and were deeply moved by such a caring and thoughtful act. Yet again, the care and respect shown by the staff of Scarlet House was very much in evidence and reinforced my own and my families appreciation of all they had done for my mother and ourselves and continue to do for their residents and their families. Thank you all.

Dad went to Scarlet House for two weeks of respite care. All the staff have been very caring and put our minds at ease throughout the two weeks. We would have no hesitation in arranging care for Dad at Scarlet House in the future.

Avery welcoming home.

My own experiences with the staff have been very positive; they can't do enough to make him comfortable and cater to his needs. Covid has provided its challenges, and we have been unable to visit recently but have been able to keep in touch via the phone as have all the family. I look forward to when we can travel and visit again.

Mum needed to move into Scarlet House for respite care after the hospitalisation of her husband. Mum has dementia and cannot be safely left on her own. Sadly, her husband caught Covid and died in hospital just before Christmas. Scarlet House has been amazing throughout this journey with us. The Customer Relations Manager has been a fantastic support, getting Mum Covid tested the same day as I made the initial call, to helping me with paperwork and making Mum feel so welcome. The lifestyle lead has been so important as we had to break the news to Mum that her husband had died through the visiting pod as we went into tier four lockdown. He has kept in touch, told me how Mum is coping and arranged to stream the funeral too as she is unable to attend. The care by the team is great and she adores everyone. We are so pleased to have chosen Scarlet House for Mum. Thank you All.

I would recommend Scarlet House - my father has been there for several years and is happy there. It's a lovely place to visit when possible - the coffee bar is great. The staff are all very friendly and helpful.

Mum has lived at Scarlet House for almost 4 years, and my brothers and I chose this care home for its lovely en-suite rooms and bright and airy surroundings. Mum is 97 years old and has dementia. Whilst things have not been perfect over the years, our issues have been listened to and acted upon. Mum is cared for and treated with dignity and respect. Since lockdown, Mum no longer recognises us, but the kindness and love she receives from the care staff is exceptional. She is calm and happy which gives us peace of mind. We cannot thank the staff enough for their extra care during this pandemic.

I have been very pleased with the standard of care that Mother has received. Recently she has had some health problems and staff contacted her GP quickly and got her the relevant treatment. She was well supported during her recovery. When staff speak to us about her they show genuine concern and love towards her. My mother is, by nature, a rather retiring person, but staff have gone to great lengths to encourage her to join in activities.

The staff at Scarlett House have found themselves in a unique position since March 2020. The extreme nature of the Covid lockdown and the absolute need to protect vulnerable residents has meant that in the absence of family visits they themselves have become 'family'. I have been both moved and impressed by their ability and willingness to adapt and assume this incredibly difficult role in unprecedented circumstances. They have delivered - and continue to deliver - quite amazing care with their unending good humour, extra kindness and understanding. I particularly want to thank nine of the staff members, and the lovely chef who made my mum her very own batch of Rocky Road! Thank you all so very very much.

My mum has been a resident at Scarlet House for a number of years. This year, for obvious reasons, has been the most challenging. I have nothing but the highest regard for the standards of care and safety my mum has received. It hasn't been perfect BUT it has been consistently excellent and that is down to the processes and procedures that have been put in place and the attitude and care of the staff that executes it. I'd rather my mum wasn't in a Care Home but I'm glad that she is at Scarlet House.

During this Covid-19 crisis, the staff have gone out of their way to enable us to have contact with Dad. These weekly zoom meetings have provided contact and have kept all our spirits up. We know that Dad is good hands and send thanks to all the team for everything they are all doing in difficult circumstances.

My wife who suffers from dementia has been a resident of Scarlet House for well over 3-years, and she has been extremely well cared for and made to feel totally at home. Despite her illness and physical handicaps, she is welcomed in all activities. Her medical needs are given the attention they require, but just as importantly, her personal mental scenario has been understood and catered for.

Knowing his last few months at Scarlet House were happy made it easier for us as a family being separated from him.

When you are in the position of having a loved one in a residential home in the middle of a pandemic, you have to rescind all your personal care of that person to the staff and management. Scarlet House staff have given us a sense of reassurance by always making sure we can communicate with our mum, keeping us informed and just being there for all their residents. This is an unbelievably difficult time for them too. They have often been working longer hours, having less people available, but we have still seen nothing but a caring attitude and determination to do the best by the residents. The updates from the Care UK CEO have also been helpful.

So the Customer Relations Manager really needs an award if you do them as she is truly one in a million and I will be eternally grateful to her.

Towards the end, the staff were so amenable with all the restrictions of COVID-19 ensuring the family had contact and he knew people cared and he was not alone. This has given us solace and we will be eternally grateful.