Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.7 154 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1867
  • Self-Funded Nursing Dementia Care: from £1957
  • RESPITE Self-Funded Residential Care: from £1837
  • RESPITE Self-Funded Residential Dementia Care: from £1927
  • RESPITE Self-Funded Nursing Care: from £2077
  • RESPITE Self-Funded Nursing Dementia Care: from £2167

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Suzanne Tullet (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Scarlet House Reviews (154)

9.7

Scarlet House has a Review Score of 9.7 (9.661) out of 10, based on 64 reviews in the last 2 years.
Over all time Scarlet House has 154 reviews.

Overall Experience
  • 113
  • 34
  • 6
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Date Published
  • 154
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  • 26
  • 64
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Reviewer Connection to Scarlet House
  • 65
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  • 15
  • 9
  • 8
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  • 7
  • 5
  • 3
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  • 1
  • 1
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Total of 154, showing 101-120
Review from Linda H (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lovely Customer Relations Manager at Scarlett House, Stroud; well, this is one hell of a lady you have on your team at Scarlett House.
My late mum was there for a short period 27/2/20 - 21/3/20. As Mum had been in hospital since the new year, Scarlett House was highly recommended by friends of
mine who’s loved ones spent their final time on this earth there. I knew Mum was looking at end of life care and Scarlett House did exactly that and more, not only for Mum but myself and family too.
The Customer Relations Manager fought with everything she had to get my mum moved in ASAP and carried on even after Mum took up residency.
Every single one of the team who looked after Mum needs to pat themselves on the back as they did a great job looking after my mum and every other resident there. My mum loved the banter and sarcasm with the lovely male carer, as she got as good as she gave, and even another carer who brought a tear to my eyes was singing with her. They all do a tremendous job, one which I couldn’t do as it’s not easy when some are difficult and rude to them, even though they don’t realise they are, my Mum was one of them. Dementia is a very cruel disease and Mum's escalated within weeks of being diagnosed but I’m thankful that she still knew who we were right up to near the end. And very thankful she was in Scarlett house.
So the Customer Relations Manager really needs an award if you do them as she is truly one in a million and I will be eternally grateful to her.
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Review from Alison A (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone we came into contact with at the home was so helpful and friendly and made what could be a traumatic dreaded experience so smooth. When in a situation when you have to put a parent into care the ‘can do’ attitude of everyone at Scarlet House was so reassuring.
Although my father spent a
relatively short time in the home before passing, as a family we felt we could breathe as we knew he was in the best place.
Towards the end, the staff were so amenable with all the restrictions of COVID-19 ensuring the family had contact and he knew people cared and he was not alone. This has given us solace and we will be eternally grateful.
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Review from Christine G (Daughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has a lovely, well-appointed room. Everyone connected to her care is cheerful and efficient. Carers are always willing to discuss how Mum is getting on. She has always had good things to say about the food. I would recommend Scarlet House to anyone looking for a safe and caring environment for their
loved ones.
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Review from Alison C (Daughter of Resident) published on 13 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Scarlett House highly enough. We had tried to convince my mother who is 97-years-old for the last 10 years that she would really be better off in a care home but she flatly refused to even talk about it. We were so happy when my mum had to go into a home in December and we were able
to get her into Scarlet House. She absolutely loves it there. She has a lovely room with a view over the common. There are kind helpful carers, you can visit whenever you want to, home-made meals and even allowed a glass of wine.
The ladies in the admin office are also extremely helpful and nothing is too much trouble, though they don't have a spare minute in the day, you are always made to feel welcome if you need to talk to them about something.
Thank you everyone but especially the carers who have made my mum so content and happy. Definitely 10/10!
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Review from David W (Son of Resident) published on 13 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were very helpful and made every effort to make my dad feel as comfortable and happy as possible. Very nice rooms and facilities.
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Review from Beverley D (Daughter of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Scarlet House were so helpful from start to finish. The staff were lovely to Mum and treated her with such respect, dignity and kindness. The facilities were everything that was needed.
The support for the family was amazing and we cannot thank you enough.
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Review from Anjonio A (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care they provided my mother was excellent throughout.
Including a special evening for her, it was wonderful.
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Review from R T (Son of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and the level of care exceptional. My mother has been looked after extremely well. Thank you.
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Review from Caroline L (Niece of Resident) published on 16 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first day my Aunt came to live at Scarlet House, she has been welcomed and made to feel special and valued.
Every member of the staff there has been most helpful, friendly, warming and caring.
Whenever I call to visit her, the staff are always welcoming and caring.
I would like to
extend my grateful thanks for everything they have done for my Aunt, and for being such a friendly, efficient and welcoming team.
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Review from Kate T (Daughter of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so appreciative of the quality of care my mother has received since she moved to Scarlet House on a respite contract in September. She was in a very fragile state having spent the previous 4 months in hospital, at times, critically ill.
It has not been an easy transition for her to make but
every member of staff at Scarlet House made her - and us - feel welcome and reassured. Having visited a number of homes prior to choosing Scarlet House, the stand out features for me are the bright and cheerful environment, the range and frequency of activities for residents, the personal attention and care offered and the way in which relatives/friends are made to feel very comfortable as visitors and carers. The difference in my mother's condition within a month was remarkable and she began to be able to do things again that she had not been able to for some time before her hospital stay - exercising, going out to the cinema, improving her mobility and socialising.
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Review from Andrew B (Son of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I are very happy that our mother is a resident now in Scarlet House, following a period of respite care at the home after a long hospital stay. She is very settled in her room and so much less anxious than when she was trying to cope in her own home. The staff are most attentive and caring
- nothing is too much trouble - and they go about their responsibilities with cheerfulness and professionalism. I am kept informed when my mother is unwell or just not her usual self. There is a genuine family feel about Scarlet House, making the home feel really like a "home".
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Review from F M (Daughter of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are extremely happy with Scarlet House. On entering the building there is always a warm, welcoming atmosphere. Excellent facilities for the residents and always something to occupy the residents on a daily basis. Staff are extremely helpful day to day. Regularly asked if, as relatives
of the residents, there is any more that can be done or improve on with regards to the level of care. The answer is almost always no as we are kept well informed.
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Review from Veronica H (Sister of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff very helpful and have been impressed with the level and standard of care given to my brother.
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Review from Valerie F (Wife of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was nice to know that Scarlet House was able to help at short notice.
All of my family are so grateful for the caring way and kindness they give him.
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Review from Kevin S (Respite Resident) published on 12 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's like one big family to me. The staff are excellent, the activities are more than excellent, I should have come here years ago. I love being able to go out and the activities team support that massively, there is no shortages of visitors.
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Review from Victoria L (Daughter of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So very pleased for the care and love my Dad was given!
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Review from Zoe J (Daughter of Resident) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the last few months, my stepfather has been treated with dignity and amazing care by Scarlet House care home. The place and staff have created a lovely atmosphere in the care home for dementia patients, including end of life.
Thank you for your care for papa.
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Review from Shani B (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on Ocean Suite were incredible!
Couldn't have asked for better care for my dad! Staff were extremely gracious to any family at all times!
Thank you from the bottom of my heart!
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Review from Lisa M (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I have visited our dad on Ocean floor 3 times from Canada. Each time we are absolutely amazed with the care and love that each staff member shows to all residents here.
They go out of their way to serve both residents and guests with utmost in concern and care. So accommodating, kind
and we are so grateful for this "above and beyond" care given to our father. Thank you!
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Review from Julie H (Daughter of Resident) published on 24 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at Scarlet House in early February from hospital, since she arrived the whole experience for her has been just what she needed. The care from nurses, carers, management has been excellent, nothing is too much trouble and everyone seems happy and caring. Thank you Scarlet House.
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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Scarlet House is calculated as follows: ( (547 Excellents x 5) + (167 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 750 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scarlet House is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 62 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.

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