Scarlet House

I have always found the staff responsive and caring. The facilities are excellent and we always find the atmosphere good. The design of the building allows my mother to wander at will in a safe environment without becoming lost and distressed.

Please note I have given a full verbal report to the manager.

All very good except for the food - poor quality ingredients, badly cooked and presented. Meals served often different to the printed menu. Activities often cancelled without warning and not geared to residents interests. Also poorly advertised. Visitors made very welcome and an open atmosphere.

Friendly staff, a good program of activities and food which mum likes. My only gripes are that her hearing aid isn't always working when I visit (so it isn't being checked) and once she got taken on a trip on a day she should have been at a medical appointment.

But I do think she is in the best place even if she doesn't.

The atmosphere in the care home is generally very cheerful. Reception are extremely pleasant and make you feel welcome. The home made cakes and biscuits along with the accessible drinks really make a difference when you visit and it is really nice to be able to share a drink with your relative. The cleanliness is generally good and the home always smells clean, however, the cleaning staff often appear rushed and the little things don't get done.

The care staff are always very professional, treat the residents with respect and dignity, often in challenging situations. The only failing here is when things get promised and then don't happen, like nail cutting and baths. The activity staff could be more proactive in rounding up residents.

Personality, in my opinion, is very important in this situation.

My mother is very happy in this excellent care home. She has dementia and her needs are well met. She enjoys the activities and the company. The care staff are very good. I cannot fault the care.

A very good sign that this was a very caring environment.

Whenever we arrive, we are always treated warmly and feel very welcomed by all the staff.

Excellent.

Mum was made very welcome in her initial few weeks and she has continued to feel content to be a full resident subsequently. Her health and visiting family are given good attention too, so yes we are happy that mum is being cared for by happy and attentive staff.

I would like to say how grateful we are to all the staff at Scarlett House for their kindness and the care which they gave my mother at all times. Nothing was too much trouble and Mum was very happy during her respite stay. The staff are always friendly and cheerful and family members are made to feel very welcome at any time of the day. Mum and all the family having nothing but praise for all the staff. Many, many thanks.

My wife and I have been very impressed with all aspects of the care and services provided at Scarlet House. My mother, who is 90 years of age, settled into her new home very quickly and soon felt at home there. She feels very happy and secure there and this is a great comfort to us. We visit every day and always receive a warm and friendly welcome from the managers and staff that we meet irrespective of their roles at Scarlet House and this makes for an uplifting experience.

We have been so impressed with all the staff and facilities at Scarlet House. The care they have given to settle my mother in her new home has been exceptional. The staff have been able to identify her needs and worries and deal with them accordingly. She is now so much calmer and happy in her new surroundings, which has been such a relief to all the family.

I have been delighted with the care received by my mother for her one month of respite care at Scarlet House. Initially I called in to see if I could look around and I was immediately welcomed by the home manager and given a detailed insight to life at the home. Mum stayed for a month and was treated with warmth, respect and dignity. During that time I saw her grow in confidence, settling into life with the support of the staff. No job was too difficult for the staff, they always had time for mum and me. I think mum was actually happier here than at home and I put that down to the high standard of thoughtful appropriate care for an 88 year old lady with memory problems.

Good service overall.

During my mothers respite care, all staff were extremely helpful and caring, not only to my mother but us family members also. Unfortunately my mother became ill during her stay, the staff on duty called a doctor and informed us immediately. Two days later my mothers condition deteriorated and staff called doctor she then went to hospital. I cannot stress how highly I regard the staff and their devotion to duty.

My mum was transferred to Scarlet House from hospital for end of life care. All staff introduced themselves to mum then dad and myself. All staff asked mum her preferred name, what she would like to be called. All staff give mum personal care using privacy and dignity. All staff relate to other residents with respect. All staff are happy to assist mum with dietary needs even when they are very busy. They spend time feeding her at her pace, not rushing her.

Very thrilled to see (and hear) that all the staff are local! The décor is amazing, the place is wonderful, five star service.