Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.7 154 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1867
  • Self-Funded Nursing Dementia Care: from £1957
  • RESPITE Self-Funded Residential Care: from £1837
  • RESPITE Self-Funded Residential Dementia Care: from £1927
  • RESPITE Self-Funded Nursing Care: from £2077
  • RESPITE Self-Funded Nursing Dementia Care: from £2167

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Suzanne Tullet (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Scarlet House Reviews (154)

9.7

Scarlet House has a Review Score of 9.7 (9.661) out of 10, based on 64 reviews in the last 2 years.
Over all time Scarlet House has 154 reviews.

Overall Experience
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Date Published
  • 154
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  • 64
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Reviewer Connection to Scarlet House
  • 65
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  • 1
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Total of 154, showing 141-154
Review from Julia W (Daughter of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with the care received by my mother for her one month of respite care at Scarlet House. Initially I called in to see if I could look around and I was immediately welcomed by the home manager and given a detailed insight to life at the home. Mum stayed for a month and was treated
with warmth, respect and dignity. During that time I saw her grow in confidence, settling into life with the support of the staff. No job was too difficult for the staff, they always had time for mum and me. I think mum was actually happier here than at home and I put that down to the high standard of thoughtful appropriate care for an 88 year old lady with memory problems.
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Review from Margaret B (Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service overall.
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Review from H D (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my mothers respite care, all staff were extremely helpful and caring, not only to my mother but us family members also. Unfortunately my mother became ill during her stay, the staff on duty called a doctor and informed us immediately. Two days later my mothers condition deteriorated and staff
called doctor she then went to hospital. I cannot stress how highly I regard the staff and their devotion to duty.
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Review from Margaret C (Daughter of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred to Scarlet House from hospital for end of life care. All staff introduced themselves to mum then dad and myself. All staff asked mum her preferred name, what she would like to be called. All staff give mum personal care using privacy and dignity. All staff relate to other residents
with respect. All staff are happy to assist mum with dietary needs even when they are very busy. They spend time feeding her at her pace, not rushing her.
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Review from L P (Friend of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend three times in this care home and would like to say how happy it makes me knowing my friend (aged 92) is well cared for. Every time I come I meet more members of staff - all so helpful and polite to my friend and myself.
Very thrilled to see (and hear) that all the staff are
local! The décor is amazing, the place is wonderful, five star service.
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Review from Denise (Daughter of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our parents had two weeks respite in Scarlet House. Staff were patient and very caring lovely environment, welcoming and high standards of cleanliness.
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Review from Betty L (Wife of Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was well looked after and had a very comfortable respite stay. The staff were all very caring and helpful.
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Review from Elaine D (Wife of Resident) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had two weeks respite at Scarlet House. He was treated with courtesy and well looked after by cheerful staff. The facilities are excellent and my husband came home more alert and lucrative. Alzheimer's is an awful disease very stressful for him after a high powered job. A gentleman there
was most helpful and nothing was too much trouble. Being a poor old dear of 84 myself I have appreciated you care!
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Review from Jean R (Wife of Resident) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit Scarlet House. My husband has stayed there on several occasions so that I can go away for a break and he always enjoys his visit, a home from home.
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Review from Ms T (Daughter-in-law of Resident) published on 14 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management and Staff are wonderful and make a real effort to make Scarlet House a lovely, cheerful and happy place. My Mother in Law was treated with great care, respect and genuine kindness. The quality of all public and private areas was excellent. I can personally recommend the food as I have had
lunch here and the menu was well thought out and the food delicious and well presented.
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Review from John and Margaret (Resident) published on 4 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the care we had at Scarlet House. The staff and nurses were very polite and friendly and nothing was too much trouble for them. We liked it so much. We would prefer to go there instead of going on holiday next year.
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Review from Christine W (Daughter of Resident) published on 17 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum needed full time care whilst I was on vacation. She spent 3 weeks in respite and this changed her life for the better. Her carers were excellent, respectful and really cared. So much so that upon my return, she didn't want to return to her own bungalow. She pleaded to stay at Scarlet House, unfortunately
mum passed away an hour after I left her on that day. The staff were brilliant, especially one lady whom she loved dearly.
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Review from Anne R (Daughter of Resident) published on 6 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As far as I could tell dad seemed quite content in Scarlet House. The staff are very caring without being intrusive. He really enjoyed the food! Having the coffee bar and other informal seating areas to meet and talk was very good, also being able to bring the dogs in to say hello. The only thing dad
complained of was the toilet seat not staying up. My husband looked and said it's just the design of it, common problem, not for ladies but for old gentlemen!
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Review from Jackie G (Daughter of Resident) published on 29 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had several weeks in hospital, having first been admitted with a nasty UTI and then sent to a community hospital prior to going home. She had a bad fall there and was then discharged before test results came back. 3 hours after getting home, she was contacted and told to go to back as they
hadn't realised she had Pneumonia! When recovered from this she was not strong enough to go home to carers so I arranged for to stay in Scarlet House for 2 weeks. The staff there were simply fantastic and helped her regain strength and confidence.
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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Scarlet House is calculated as follows: ( (547 Excellents x 5) + (167 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 750 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scarlet House is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 62 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.

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