Scarlet House

Mum has a lovely, well-appointed room. Everyone connected to her care is cheerful and efficient. Carers are always willing to discuss how Mum is getting on. She has always had good things to say about the food. I would recommend Scarlet House to anyone looking for a safe and caring environment for their loved ones.

Thank you everyone but especially the carers who have made my mum so content and happy. Definitely 10/10!

All the staff were very helpful and made every effort to make my dad feel as comfortable and happy as possible. Very nice rooms and facilities.

The support for the family was amazing and we cannot thank you enough.

Including a special evening for her, it was wonderful.

The staff and the level of care exceptional. My mother has been looked after extremely well. Thank you.

I would like to extend my grateful thanks for everything they have done for my Aunt, and for being such a friendly, efficient and welcoming team.

It has not been an easy transition for her to make but every member of staff at Scarlet House made her - and us - feel welcome and reassured. Having visited a number of homes prior to choosing Scarlet House, the stand out features for me are the bright and cheerful environment, the range and frequency of activities for residents, the personal attention and care offered and the way in which relatives/friends are made to feel very comfortable as visitors and carers. The difference in my mother's condition within a month was remarkable and she began to be able to do things again that she had not been able to for some time before her hospital stay - exercising, going out to the cinema, improving her mobility and socialising.

My brother and I are very happy that our mother is a resident now in Scarlet House, following a period of respite care at the home after a long hospital stay. She is very settled in her room and so much less anxious than when she was trying to cope in her own home. The staff are most attentive and caring - nothing is too much trouble - and they go about their responsibilities with cheerfulness and professionalism. I am kept informed when my mother is unwell or just not her usual self. There is a genuine family feel about Scarlet House, making the home feel really like a "home".

As a family, we are extremely happy with Scarlet House. On entering the building there is always a warm, welcoming atmosphere. Excellent facilities for the residents and always something to occupy the residents on a daily basis. Staff are extremely helpful day to day. Regularly asked if, as relatives of the residents, there is any more that can be done or improve on with regards to the level of care. The answer is almost always no as we are kept well informed.

I have always found the staff very helpful and have been impressed with the level and standard of care given to my brother.

All of my family are so grateful for the caring way and kindness they give him.

It's like one big family to me. The staff are excellent, the activities are more than excellent, I should have come here years ago. I love being able to go out and the activities team support that massively, there is no shortages of visitors.

So very pleased for the care and love my Dad was given!

Thank you for your care for papa.

They go out of their way to serve both residents and guests with utmost in concern and care. So accommodating, kind and we are so grateful for this "above and beyond" care given to our father. Thank you!

Thank you from the bottom of my heart!

My mum arrived at Scarlet House in early February from hospital, since she arrived the whole experience for her has been just what she needed. The care from nurses, carers, management has been excellent, nothing is too much trouble and everyone seems happy and caring. Thank you Scarlet House.

You really could not ask for better. My husband has been at Scarlet House since July 2018. The care is wonderful. That is coming from a retired nurse.

My stay was very agreeable and care given to my needs. Lovely food and sharing together was good.