Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
These prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Scarlet House has a Review Score of 9.7 (9.661) out of 10, based on 64 reviews in the last 2 years.
Over all time Scarlet House has 154 reviews.
5.0 out of 5
5.0 out of 5
3.0 out of 5
Thank you for taking time to provide feedback on Scarlet House. We are delighted to read your positive comments about the staff and safety, and the food and facilities we offer. There are occasions where staff have to work across different suites in order to provide the best care and support for residents. This is to ensure we maintain our high staff to resident ratio, which is in line with Care UK’s standards and is one of the highest in the sector. We have a full time lifestyle colleague in the dementia suite who provides residents with the stimulation and activity which is right for them. We are sorry to hear about your experience with your father. Regrettably there are occasions when we are not the right care service for a resident. We are pleased your father is now settled. It has been unfortunate the home has not had a permanent home manager for some time but we have a new manager starting in October, as well as a new deputy manager. The new management team will be instrumental in cementing the great care our residents receive every day.
5.0 out of 5
My Aunt sadly died at the end of June but we cannot fault the care she received during her brief stay and would not hesitate in recommending Scarlett House to others.
4.0 out of 5
Thank you very much for your positive feedback about your uncle’s care at Scarlet House. All our residents are encouraged to take part in activities. Our new manager, who is very passionate about activities, is currently planning a new programme and residents are being asked what new activities they would like. Your uncle will continue to be invited to join in but we have to respect his wishes if he doesn’t want to be involved. In the home, we do have Freeview TV which offers 70+ channels. We are sorry to hear about your concerns about his support tights. The manager will address this with you directly due to patient confidentiality.
5.0 out of 5
5.0 out of 5
Thank you very much for your positive comments about Scarlet House. We are delighted you think the home has a wonderful atmosphere and that the young staff are a delight.
We are sorry that you feel the activities are unsuitable. At Scarlet House, we are committed to offering a range of fun and interesting daily activities, based on residents interests and hobbies. If there is a hobby or interest you would particularly enjoy or a particular genre of film you would like to watch then please do let our lifestyle team know.
With regards to your comments about the food offered, all our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. With regards to the provision of hairdryers, this is certainly something we will review.
4.0 out of 5
We are delighted to hear your positive comments about your care at Scarlet House. We appreciate your feedback about the food and activities. All our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. Our menus are prepared in advance and there are times when plans have to change, due to ingredient availability. Checks are now in place to ensure the displayed menus are correct. With regard to the activities, there are occasions when they have to be cancelled due to staff sickness. However, we do try to minimise this as much as possible so that we don’t disappoint. We provide a wide range of activities based on residents interests but if there is a particular hobby or activity you enjoy then please don’t hesitate to mention this to the lifestyle team
4.0 out of 5
Thank you very much for your feedback regarding your mother’s care at Scarlet House and your positive comments about our care team, activities and food. We are also pleased that you feel residents are treated with dignity and that safety and security are good.
We are sorry to hear your concerns about your mums hearing aid. Your mum was self-caring with her aids since she moved in but has been struggling to put them in and didn’t ask our staff for help. Now, following our conversation, we have an agreed plan that your mum’s carer will be responsible for ensuring her hearing aids are in.
With regards to the missed appointment, your mum decided that she wanted to go on the outing rather than go for her appointment. As your mum has capacity we have to respect her decisions.
Thank you again for taking the time to provide your feedback and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
3.0 out of 5
Thank you for your positive comments for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that the food offering has not met your expectations. The equipment we serve the meals from should ensure both the plates and the meal itself are of an adequate temperature. We will, of course, review this with the team and make improvements where possible. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager Pyela would be more than happy to discuss your mother's preference with you, so that we can create a meal plan that will suit her individual requirements.
4.0 out of 5
The care staff are always very professional, treat the residents with respect and dignity, often in challenging situations. The only failing here is when things get promised and then don't happen, like nail cutting and baths. The activity staff could be more proactive in rounding up residents.
We are delighted with the positive comments and scores for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that you have experienced some issues, however, I understand that the home manager Pyela, has now met with you to discuss this in more detail and you have agreed a plan to ensure your relatives nails are checked at least three times a week and this will be documented for your review. Our housekeeping team do their very best to ensure all bedrooms are cleaned regularly, however, on occasion the residents are reluctant. Going forward the cleaners will more flexible with their schedules and will try to accommodate the cleaning of your father-in-law’s bedroom when it is vacant, which he is happy with. We hope this has addressed any concerns you had but please do contact the home manager if you have any further feedback at any time.
4.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
4.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
The Review Score of 9.7 (9.661) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.
I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.
Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.
Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.
Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Scarlet House to verify any information. View our terms and conditions. Scarlet House has an Enhanced Service - more info.
