Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.7 157 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home, situated in the heart of Stroud, providing high-quality residential, dementia, nursing and respite care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.

The Stroud care home is comfortable and luxurious, with excellent facilities including a welcoming café, cinema room and pub! From the delicious and nutritious food to the activities on offer, everything at Scarlet House is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. The team strive to ensure residents get the most out of every day.
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Care Provided by Scarlet House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1943
  • RESPITE Self-Funded Residential Dementia Care: from £2038
  • RESPITE Self-Funded Nursing Care: from £2208
  • RESPITE Self-Funded Nursing Dementia Care: from £2303

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements.

Contact Scarlet House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Scarlet House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Suzanne Tullet (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Scarlet House Reviews (157)

9.7

Scarlet House has a Review Score of 9.7 (9.683) out of 10, based on 52 reviews in the last 2 years.
Over all time Scarlet House has 157 reviews.

Overall Experience
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Reviewer Connection to Scarlet House
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Total of 157, showing 121-140
Review from Shani B (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on Ocean Suite were incredible!
Couldn't have asked for better care for my dad! Staff were extremely gracious to any family at all times!
Thank you from the bottom of my heart!
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Review from Lisa M (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I have visited our dad on Ocean floor 3 times from Canada. Each time we are absolutely amazed with the care and love that each staff member shows to all residents here.
They go out of their way to serve both residents and guests with utmost in concern and care. So accommodating, kind
and we are so grateful for this "above and beyond" care given to our father. Thank you!
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Review from Julie H (Daughter of Resident) published on 24 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at Scarlet House in early February from hospital, since she arrived the whole experience for her has been just what she needed. The care from nurses, carers, management has been excellent, nothing is too much trouble and everyone seems happy and caring. Thank you Scarlet House.
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Review from Patricia S (Wife of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You really could not ask for better. My husband has been at Scarlet House since July 2018. The care is wonderful. That is coming from a retired nurse.
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Review from Susan C (Respite Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was very agreeable and care given to my needs. Lovely food and sharing together was good.
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Review from L M (Daughter of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
We chose Scarlet House for my father who had Alzheimer's, the home is modern and has a lovely coffee shop and some lovely staff although we felt that care and activities were definitely focused on the mentally more able residents downstairs. Staff moved between the normal residential care and upstairs
into the Dementia 'wing' and this meant that care was not consistent in its approach. Unfortunately, the home decided they could not cope with my father's behaviour and asked us to remove him (very stressful with no prior warning). Thankfully this worked out perfectly, moving to a different charity run local specialist dementia only home where his problem behaviours vanished overnight.
Reply from Amy Wilson, AD at Scarlet HouseThank you for taking time to provide feedback on Scarlet House. We are delighted to read your positive comments about the staff and safety, and the food and facilities we offer. There are occasions where staff have to work across different suites in order to provide the best care and support for residents. This is to ensure we maintain our high staff to resident ratio, which is in line with Care UK’s standards and is one of the highest in the sector. We have a full time lifestyle colleague in the dementia suite who provides residents with the stimulation and activity which is right for them. We are sorry to hear about your experience with your father. Regrettably there are occasions when we are not the right care service for a resident. We are pleased your father is now settled. It has been unfortunate the home has not had a permanent home manager for some time but we have a new manager starting in October, as well as a new deputy manager. The new management team will be instrumental in cementing the great care our residents receive every day.
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Review from David C (Nephew of Resident) published on 11 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We decided to move my Aunt to Scarlett House in the spring of 2018 after a brief spell in hospital and because she was very unhappy about returning to her previous care home.
The staff at Scarlett House handled the whole process extremely effectively and as a family we felt the standard of care was
excellent and a significant improvement on her previous facility.


My Aunt sadly died at the end of June but we cannot fault the care she received during her brief stay and would not hesitate in recommending Scarlett House to others.

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Review from Elizabeth B (Niece of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am generally very happy with the care given to my uncle.
Some issues I have previously raised do not appear to have been dealt with (ie arranging support tights for very swollen legs).
While his personal care is well maintained, I would really appreciate more time being spent with him to encourage
him to interact and hopefully get involved in some activities
I think there should be more TV channels available for residents.
Reply from Samantha Debenham, Marketing Support Administrator at Scarlet HouseThank you very much for your positive feedback about your uncle’s care at Scarlet House. All our residents are encouraged to take part in activities. Our new manager, who is very passionate about activities, is currently planning a new programme and residents are being asked what new activities they would like. Your uncle will continue to be invited to join in but we have to respect his wishes if he doesn’t want to be involved. In the home, we do have Freeview TV which offers 70+ channels. We are sorry to hear about your concerns about his support tights. The manager will address this with you directly due to patient confidentiality.
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Review from Gail L (Daughter of Resident) published on 23 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff responsive and caring. The facilities are excellent and we always find the atmosphere good. The design of the building allows my mother to wander at will in a safe environment without becoming lost and distressed.
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Review from Dorothy H (Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is light, airy and spacious with what one may describe as "wedding venue" style! Lovely wall spaces for display but, alas, no art!
Equipment, where provided, of a high standard but apart from dining chairs, chairs have been chosen for looks rather than utility. e.g. Most are far too low to
allow people to get up from, no riser/recliner chairs that I have seen.
One hairdryer for 92 occupants- kept in hair salon. Activities are backward looking and do not provide stimulation on the whole. e.g. Too much showing of 50 and 60-year-old films etc and patronising singsongs. Major film showed on TV in unsuitable room while the purpose-built cinema was used for a meeting.
Wonderful atmosphere which is non-restrictive, free and easy and the young staff are a delight. Food- adequate but some cheap food e.g wet, cold, no excuse.
Please note I have given a full verbal report to the manager.
Reply from Samantha Debenham, Marketing Support Administrator at Scarlet HouseThank you very much for your positive comments about Scarlet House. We are delighted you think the home has a wonderful atmosphere and that the young staff are a delight.

We are sorry that you feel the activities are unsuitable. At Scarlet House, we are committed to offering a range of fun and interesting daily activities, based on residents interests and hobbies. If there is a hobby or interest you would particularly enjoy or a particular genre of film you would like to watch then please do let our lifestyle team know.
With regards to your comments about the food offered, all our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. With regards to the provision of hairdryers, this is certainly something we will review.
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Review from R M (Respite Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All very good except for the food - poor quality ingredients, badly cooked and presented. Meals served often different to the printed menu. Activities often cancelled without warning and not geared to residents interests. Also poorly advertised. Visitors made very welcome and an open atmosphere.
Reply from Samantha Debenham, Marketing Support Administrator at Scarlet HouseWe are delighted to hear your positive comments about your care at Scarlet House. We appreciate your feedback about the food and activities. All our meals are freshly prepared and cooked by our own chef using quality ingredients. If you have a particular favourite dish that you like cooked in a particular way then our chef will only be too happy to prepare this for you. Our menus are prepared in advance and there are times when plans have to change, due to ingredient availability. Checks are now in place to ensure the displayed menus are correct. With regard to the activities, there are occasions when they have to be cancelled due to staff sickness. However, we do try to minimise this as much as possible so that we don’t disappoint. We provide a wide range of activities based on residents interests but if there is a particular hobby or activity you enjoy then please don’t hesitate to mention this to the lifestyle team
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Review from P H (Son of Resident) published on 17 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly staff, a good program of activities and food which mum likes. My only gripes are that her hearing aid isn't always working when I visit (so it isn't being checked) and once she got taken on a trip on a day she should have been at a medical appointment.
Reply from Samantha Debenham, Marketing Support Administrator at Scarlet HouseThank you very much for your feedback regarding your mother’s care at Scarlet House and your positive comments about our care team, activities and food. We are also pleased that you feel residents are treated with dignity and that safety and security are good.
We are sorry to hear your concerns about your mums hearing aid. Your mum was self-caring with her aids since she moved in but has been struggling to put them in and didn’t ask our staff for help. Now, following our conversation, we have an agreed plan that your mum’s carer will be responsible for ensuring her hearing aids are in.
With regards to the missed appointment, your mum decided that she wanted to go on the outing rather than go for her appointment. As your mum has capacity we have to respect her decisions.
Thank you again for taking the time to provide your feedback and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
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Review from Ann D (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall very pleased with everything apart from meals.
If restaurants can provide hot flavoursome meals I can't understand why Mum's is so bland and served on cold plates - prefers tinned soup rather than cooked on premises.
Staff are very good and friendly.
But I do think she is in the best place
even if she doesn't.
Reply from Samantha Debenham, Marketing Support Administrator at Scarlet HouseThank you for your positive comments for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that the food offering has not met your expectations. The equipment we serve the meals from should ensure both the plates and the meal itself are of an adequate temperature. We will, of course, review this with the team and make improvements where possible. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager Pyela would be more than happy to discuss your mother's preference with you, so that we can create a meal plan that will suit her individual requirements.
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Review from Jane B (Relative of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere in the care home is generally very cheerful. Reception are extremely pleasant and make you feel welcome. The home made cakes and biscuits along with the accessible drinks really make a difference when you visit and it is really nice to be able to share a drink with your relative. The
cleanliness is generally good and the home always smells clean, however, the cleaning staff often appear rushed and the little things don't get done.


The care staff are always very professional, treat the residents with respect and dignity, often in challenging situations. The only failing here is when things get promised and then don't happen, like nail cutting and baths. The activity staff could be more proactive in rounding up residents.

Reply from Samantha Debenham, Marketing Support Administrator at Scarlet HouseWe are delighted with the positive comments and scores for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that you have experienced some issues, however, I understand that the home manager Pyela, has now met with you to discuss this in more detail and you have agreed a plan to ensure your relatives nails are checked at least three times a week and this will be documented for your review. Our housekeeping team do their very best to ensure all bedrooms are cleaned regularly, however, on occasion the residents are reluctant. Going forward the cleaners will more flexible with their schedules and will try to accommodate the cleaning of your father-in-law’s bedroom when it is vacant, which he is happy with. We hope this has addressed any concerns you had but please do contact the home manager if you have any further feedback at any time.
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Review from Martha M (Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great home, can't complain but, sometimes staff are a bit too rough but that's because I have a frozen shoulder to try to look after and it's very painful.
I had an X-ray last year showing inflammation around the shoulder joints. I feel I may be ringing my bell too much because of staff shortages.
The girls have more important things and people to look after apart from me.
Personality, in my opinion, is very important in this situation.
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Review from Barbara O (Daughter of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy in this excellent care home. She has dementia and her needs are well met. She enjoys the activities and the company. The care staff are very good. I cannot fault the care.
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Review from Jackie R (Daughter-in-law of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law moved here in February 2017. She came straight from hospital at very short notice to the home. She has settled in well thanks to the staff and stimulating environment. The facilities are extremely good and we noticed that she was called by her name immediately, the staff seeming to
know her instantly.
A very good sign that this was a very caring environment.
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Review from Wendy W (Daughter-in-law of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in two years ago and was treated very well indeed, like part of a big family. Unfortunately, she died within the year, due to ill health. Now my Mother-in-law is a resident here and is also very well looked after, although she needs nursing care as well.
Whenever we arrive, we are always
treated warmly and feel very welcomed by all the staff.
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Review from Marlene L (Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from L C (Daughter of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was made very welcome in her initial few weeks and she has continued to feel content to be a full resident subsequently. Her health and visiting family are given good attention too, so yes we are happy that mum is being cared for by happy and attentive staff.
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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for Scarlet House is calculated as follows: ( (451 Excellents x 5) + (133 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 606 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scarlet House is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Adrian

Adrian Boldog

Job Title: Home Manager

Becoming Home Manager at Scarlet House has been the highlight of my career so far. Before this, I was working as a Team Leader. I really wanted an opportunity to progress in my career, and that’s something Care UK has offered.


As Home Manager, it’s important to be caring, compassionate and have a good eye for detail. You also need to have good interpersonal skills and be diligent, hardworking and committed to the home.


I love seeing the residents enjoying activities in the home – it's my favourite part of my working day. I’m proud to work with a fantastic team that makes a difference in residents’ day-to-day lives.


Outside of work, I enjoy family life, and my other interests include music and cars.

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