Scarlet House

123 Westward Road, Ebley, Stroud GL5 4SP
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9.7 154 Reviews
  • Scarlet House, Stroud
Scarlet House is an ultra-modern care home providing round the clock residential, nursing and dementia care, on a respite or permanent basis.

Situated in the heart of Stroud, the care home provides the ultimate in comfort and luxury, with excellent facilities, including a welcoming café, cinema room and hair and beauty salon. From the delicious and nutritious food to the activities on offer, everything is tailored to residents' interests.

When your loved one joins Scarlet House, they will be able to continue doing all the things they've always done while enjoying a fun and comfortable lifestyle. Everything in the home is focused on enabling residents to get the most out of every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1867
  • Self-Funded Nursing Dementia Care: from £1957
  • RESPITE Self-Funded Residential Care: from £1837
  • RESPITE Self-Funded Residential Dementia Care: from £1927
  • RESPITE Self-Funded Nursing Care: from £2077
  • RESPITE Self-Funded Nursing Dementia Care: from £2167

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Scarlet House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Suzanne Tullet (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Scarlet House Reviews (154)

9.7

Scarlet House has a Review Score of 9.7 (9.661) out of 10, based on 64 reviews in the last 2 years.
Over all time Scarlet House has 154 reviews.

Overall Experience
  • 113
  • 34
  • 6
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Date Published
  • 154
  • 5
  • 26
  • 64
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Reviewer Connection to Scarlet House
  • 65
  • 25
  • 15
  • 9
  • 8
  • 8
  • 7
  • 5
  • 3
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  • 1
  • 1
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Total of 154, showing 21-40
Review from S H (Daughter-in-law of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff go above and beyond to aid and comfort residents when they are at their most vulnerable. The staff are sometimes pushed to their limits time wise but always helpful
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Review from Clive H (Friend of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family feel extremely pleased that were able to get my daughter into Scarlet House. We're very pleased with the staff and care she is getting. I find the home to be warm and friendly and I complement and thank all the staff.
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Review from Tania M (Stepdaughter of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our step-father was only with Scarlet House for a very short time at end of life, but we were very impressed with the care and attention that he received. Thank you all.
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Review from M S (Niece of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is staying at Scarlet House and I am so pleased with everything there. From the moment you walk in from the receptionist to the entertainment on a daily basis. All the staff are so kind and professional. The home manager is always available for a chat if needed.
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Review from Amanda H (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our third month at Scarlet House and I'm very impressed with both the quality of care and the friendliness of all staff.
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Review from Kay S (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Scarlet House builds and repairs the elderly! My father has been there for five months and has fully recovered from a nasty fall and months in hospital. The staff 'deal' with him patience and humour. They are experts in suggesting and problem-solving for those who are confused or need help. I always
receive a warm welcome and I would fully recommend the home. They share the load for families at a difficult time.
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Review from A K (Nephew of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt came in for a fortnight's respite care following a short stay in hospital. It was also an opportunity for her to sample staying at Scarlet House, as a longer stay here may be needed sometime further into the future. All the staff were very friendly and ensured that she was able to enjoy her
stay as much as possible, including taking her out into the sheltered garden on a warm day. She enjoyed chatting with other residents across meal times but her only general criticism of the food was that she would have preferred it to have been served a little hotter - perhaps a short time in the microwave once it was on the plate.
Overall we were very pleased with Scarlet House and would have no hesitation recommending it to others.
Reply from Samantha Debenham, Reviews Team at Scarlet House

It's great to hear that they were happy with the care provided at Scarlet House. In regard to your comment about the food, we are sorry that your Aunt felt the meals could have been hotter, all residents need to do is ask and requests are accommodated. We unfortunately do not reheat food in the microwave and meals are served straight from the bain-marie. The feedback is noted, and we will endeavour to ensure our meals are served hotter in future.

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Review from Alayne C (Friend of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good. They are very kind to my friend. She has lived in Scarlet House for a couple of months now. She really loves it there. She really enjoys the Knit and Natter activity.
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Review from Jean D (Niece of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie was admitted to Scarlett House in January 2023. She suffers from dementia but is very happy there. She is barely self-caring and enjoys company and being up and about. However, sometimes communication is sometimes poor as I have to ask staff continuously to check her clothing and cleanliness
as she will wear the same clothes for weeks at a time. Otherwise, everything is fine.
Reply from Samantha Debenham, Reviews Team at Scarlet House

We are glad to hear your auntie is very happy with the care and lifestyle at Scarlet House. We are sorry to read your comments about the communication, we do work hard to maintain communication with families, and we would like to reassure you that the manager's door is always open if you wish to discuss anything.

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Review from M P (Friend of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff and home.
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Review from L P (Niece of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is being well looked after. The staff are doing a wonderful job. The staff is smashing on reception.
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Review from J H (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly care home and my father seems content, well looked after and cared for. Particularly love the coffee shop and garden where we can meet up with other friends.
Reply from Holly Cole, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience.At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.

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Review from R H (Son of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first contact we were treated with kindness and respect and this was the experience of my father as well. A care home can never replace your own home but every effort was made to make Dad's stay as welcoming and as comfortable as possible. The home has some great staff and they do go the extra
mile to help people settle in and be comfortable. Unfortunately, Dad deteriorated fairly quickly and passed away a month ago. This was another area in which the staff really helped and supported both us as a family and Dad until his final hours and beyond. A big thank you for your kindness, your patience and your understanding from us all.
Reply from Holly Cole, Reviews Team at Scarlet House

Hi R H, thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.

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Review from M G (Son of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We contacted Scarlet House in need of urgent care for my father. The staff acted speedily, professionally and with great kindness and my father was moved in the next day. At every step, they have exceeded our expectations and every member of staff has been so kind, caring and professional. Thank you
to all of you.
Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Our doors are always open for anyone who needs emergency help and as discussed, your family is always welcome to our home. Warmest regards Scarlet House Team.

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Review from Karen G (Daughter-in-law of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law needed to find a care home urgently and the staff at Scarlett House helped us with great speed, professionalism and kindness.
Very sadly, despite brilliant care by staff, paramedics and doctor, my father-in-law deteriorated rapidly and passed away after 6 days.
We cannot praise highly
enough the care and love shown to him and our family by each and every member of staff that we met.
He felt safe and cared for at all times and the staff were with us every step of the way through this difficult time. Nothing was too much trouble and we will be forever grateful to everyone at Scarlett House for their professionalism, kindness and willingness to do whatever was needed to help us all.
They are all very special people.
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Review from T F (Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All bedrooms have adjoining shower rooms. Housekeeping staff maintain a good standard of cleanliness and hygiene. The facilities of the dining room offer an opportunity to meet other able-bodied residents like myself. The carers do a good job of waiting at tables and dishing up meals, getting to know
residents' preferences. Roast beef is a prime meal. The coffee shop is always a novelty to meet friends and the circulation of a weekly events sheet led by the well-being staff is commendable. Caring staff look out for your everyday needs. When I returned from hospital, I was set up with an air bed.
Reply from Katerina Pippi, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will aim to raise the standards even higher so you can give us the perfect score next time. Warmest regards, Scarlet House team.

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Review from Emily S (Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very contented here. The staff are unfailingly kind and always cheerful. God bless them. The food is excellent, varied and always tasty. Not one criticism.
Reply from Reviews Team, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us feedback about your experience. We are glad you have settled in so well. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Warmest regards House team.

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Review from John R (Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful - home from home.
Reply from Reviews Team, Reviews Team at Scarlet House

Hi John thank you very much for taking the time to leave us feedback about your experience. We are glad you have settled in so well. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Warmest regards House team.

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Review from Nancy T (Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have enjoyed it so far, it's like a home-from-home.
Reply from Reviews Team, Reviews Team at Scarlet House

Hi Nancy thank you very much for taking the time to leave us feedback about your experience. Your feedback is vital and it is a pleasure taking care of you. At Scarlet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Warmest regards House team.

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Review from Joan C (Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I quite like living here.
The food is quite good and the staff are very good.
Reply from Reviews Team, Reviews Team at Scarlet House

Thank you very much for taking the time to leave us a reveiw about your experience. You always give us constructive feedback and that is helping us to keep high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is a pleasure caring for you. Warmest regards, Scarlet House team.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Scarlet House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Scarlet House is calculated as follows: ( (547 Excellents x 5) + (167 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 750 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scarlet House is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 62 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Suzanne

Suzanne Tullet

Job Title: Home Manager Joined: 2023

Having previously led the team at Winchcombe Place I’m excited and feel privileged to lead a new team and ensure that everyone’s supported, working together and managing a team I’m proud of.


I started my working career after studying for a Pharmacology degree, which led me to work in a community pharmacy and after hearing all the wonderful things about Care UK I wanted to try something new in my career, so I joined Care UK.


Previously at Care UK I was Deputy Manager at Winchcombe Place and have taken part in the Future Home Manager Program to help me develop my skills and understanding of home to be a successful home manager.


Within my role, I believe you need to be knowledgeable in a wide range of key areas, responsible, approachable efficient and understanding which has helped me develop a successful team.


Outside of work, I love to dance and previously I’ve been featured on television in a dance competition.

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