Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Kensington House

stars
stars 15 November 2022
My very elderly aunt became a resident at Kensington House towards the end of her life when she could no longer care for herself at home. The support she received in Kensington was excellent, both in terms of personal and medical attention. She was always comfortable and well dressed and the
manager, team leaders and staff were always happy to speak to us at any time and informed me promptly of any health concerns my aunt experienced. I believe the care my aunt received was of a very high standard.
Review from P H (Nephew of Resident/Service User)
stars
stars 08 November 2022
My mum and dad have lived at Kensington House for the last year. Most importantly, the lovely staff are all friendly, cheerful, caring and kind to the residents, and helpful and responsive to any requests which I might have. The rooms are large and clean, the lounge is spacious and well-equipped and
the entrance hall is bright and welcoming. Kensington is one of six houses at Moundsley Hall Care Village. There are spacious and peaceful grounds where residents can enjoy walks, with plenty of mature trees and a duck pond.
Review from John M (Son of Resident/Service User)