Submit a Review for Derby Heights Care Home - Avery Healthcare
Rykneld Road, Littleover, Derby, DE23 4BU
View full details of Derby Heights Care Home - Avery HealthcareLatest Reviews for Derby Heights Care Home - Avery Healthcare
12 March 2026
If i could choose anywhere for my grandma to have been it would have been here. The home itself is beautifully furnished, clean and welcoming. The activities planned are varied, relevant and fun.
Most of all the staff are kind, caring and compassionate. From the moment my gran arrived everyone was
expecting her, they knew her name and made her feel welcome and safe. On every single visit it was evident she was being cared for to the highest standard and the staff couldn't do enough for everyone. For me, it was those snippets of interactions between staff and residents you would overhear-calm, respectful and genuinely caring. You leave your visit confident that your loved one is in the best place they could be.
12 March 2026
Derby heights looked after my gran with care, patience and respect.The staff were caring and nurturing to both residents and family members which made the decision to choose a care home much easier and comforting.
The home was clean and warm with a lovely home from home feeling which allowed us to
feel happy that our family member was safe and well looked after her during her time there.
Thank you to the staff who made time to ensure my gran was cared for with dignity and compassion.
12 March 2026
I am so pleased with the way my aunt is cared for. All the staff seem very caring and friendly and polite which is also important. In the few weeks since my aunt has been at Derby Heights she looks more healthy than she has in months and seems less fragile. I am so pleased.
05 March 2026
My mother was cared for a couple of weeks after a hospital stay. She was at end of life and the staff were the most compassionate of people and I cannot fault them . They also cared about us as a family and followed our wishes .
I highly recommend the home and I am very thankful to them.
19 January 2026
Following a fall, my previously independent mum needed some care. We were supported every step of the way at a very emotinally challening time. Mum has settled unbelievably well, and is steadily getting better. The care and kindness has gone above and beyond our expectations.
16 October 2025
My friend has recently moved from a different care home, and the contrast is stark. So far, in two months, Derby Heights appears to be everything the other wasn't. She is still traumatised from the previous two years. The staff understand this and work to reassure her, she loves everything about the
home - Especially the food, and I no longer have to visit her in tears.
So far, without exception, every member of staff has been friendly warm and helpful. (I visit at least three times a week).
13 October 2025
Best care home I have visited.
13 October 2025
Everyone is so happy and there is always a smile and a big welcome for us any time.
12 August 2025
My Mum has spent 6 months at Derby Heights who have looked after her so well. They have respected her, given her dignity. All of the staff are so friendly, nothing is to much for them. Mum was very happy here. Always coffee and cake available! The food was very good and a good selection. Hair
dresser visiting each week. lots of activities should the residents want to join in.
19 June 2025
My mum came for a two-week stay to see if he would like to become a permanent resident. She received a warm welcome from all staff. The staff were very friendly and caring whenever we visited. My mum reported that she could find no fault at all: lovely staff, nothing was too much trouble, very clean
home, delicious food with lots of choice. The only slight negative comment was reading the activities: they were often geared up (understandably) for residents who were much less mentally and physically able than my mum.
18 June 2025
Came in for two weeks respite and trial. It was amazing. Every member of staff was kind, helpful and very friendly. Nothing was too much trouble. Room was excellent and kept spotless. Food very good, varied and well-presented. Interesting activities. I couldn't find fault with anything. Can
thoroughly recommend.
03 April 2025
A happy and relaxing experience. Welcoming and helpful staff. Good Food.
17 January 2025
Mum became very unwell and unsafe to be at home alone so we made a family decision to get her into some emergency respite while we sorted a more permanent solution. She had stayed at Derby Heights for respite a couple of year ago and because we were so impressed they were are first place to contact.
From the moment I made the initial call Derby Heights team were so helpful and reassuring at such a difficult time for us. They found mum a room at very short notice. The care home is absolutely fantastic and has more the feel of a luxury hotel. Mum is in for 4 weeks and has recovered so much better with all the excellent support from all the team members, the excellent food and the overall great atmosphere as soon as you walk in. As a family since mum has been in respite we have felt so relaxed as she is very safe and well cared for, which gives us time to breathe ourselves. If mum does need to move into a permanent are home in the future Derby Heights will be our first call. A great team.
01 November 2024
My father has been in the care home for about 6 months. He has settled in well and he seems very contented in the home. The staff seem to be very supportive and my father seems to respond well to them. We as a family have no concerns and feel that he is being well looked after.
07 October 2024
Mum had a wonderful time at Derby Heights during her recent respite stay. She has never stopped talking about the events held during her stay and the lovely people she met. Her only complaint was the noise, being used to living alone mum found the TV in the adjacent room to be intrusive. The garden
room was superb with clean fresh surfaces and fittings in good order. Mum wouldn't hesitate to stay at Derby Heights again if the opportunity arose.
27 September 2024
Very pleasant. Staff seem happy which means the residents do too.
27 September 2024
Both my parents have been at Derby Heights since April my mother with dementia, and my father with major mobile issues. My mother has thrived since arriving and looks so much. My father not so much, but we know that someone is watching out for him 24 hours a day.
20 September 2024
I visit at least twice a week. Very friendly staff. The rooms are lovely and usually clean. My family member who is a resident is not always a fan of the menu but does say it's improving. She is well cared for and the staff have all been lovely and engaged with her.
04 September 2024
Mum felt very comfortable at Derby Heights and said everyone was kind and supportive. The standard of care was very good. She made a lot of friends (both residents and staff) and was sad to leave. Thank you for making her experience a great one!
25 July 2024
We were very impressed with the level of care mum and dad received at Derby Heights. All the staff were very approachable and the care team did an excellent job with mum's complicated needs. The care ran through the whole building whether it be maintenance, housekeeping, laundry and they always had
time to pop into mum's room and show a genuine interest. As a family, we were able to relax knowing they were well cared for and had friendships with other residents. Whether it be grandchildren or great-grandchildren visiting we were all made to feel so welcome.
Latest Reviews for Derby Heights Care Home - Avery Healthcare
12 March 2026
If i could choose anywhere for my grandma to have been it would have been here. The home itself is beautifully furnished, clean and welcoming. The activities planned are varied, relevant and fun.
Most of all the staff are kind, caring and compassionate. From the moment my gran arrived everyone was
expecting her, they knew her name and made her feel welcome and safe. On every single visit it was evident she was being cared for to the highest standard and the staff couldn't do enough for everyone. For me, it was those snippets of interactions between staff and residents you would overhear-calm, respectful and genuinely caring. You leave your visit confident that your loved one is in the best place they could be.
12 March 2026
Derby heights looked after my gran with care, patience and respect.The staff were caring and nurturing to both residents and family members which made the decision to choose a care home much easier and comforting.
The home was clean and warm with a lovely home from home feeling which allowed us to
feel happy that our family member was safe and well looked after her during her time there.
Thank you to the staff who made time to ensure my gran was cared for with dignity and compassion.
12 March 2026
I am so pleased with the way my aunt is cared for. All the staff seem very caring and friendly and polite which is also important. In the few weeks since my aunt has been at Derby Heights she looks more healthy than she has in months and seems less fragile. I am so pleased.
05 March 2026
My mother was cared for a couple of weeks after a hospital stay. She was at end of life and the staff were the most compassionate of people and I cannot fault them . They also cared about us as a family and followed our wishes .
I highly recommend the home and I am very thankful to them.
19 January 2026
Following a fall, my previously independent mum needed some care. We were supported every step of the way at a very emotinally challening time. Mum has settled unbelievably well, and is steadily getting better. The care and kindness has gone above and beyond our expectations.
16 October 2025
My friend has recently moved from a different care home, and the contrast is stark. So far, in two months, Derby Heights appears to be everything the other wasn't. She is still traumatised from the previous two years. The staff understand this and work to reassure her, she loves everything about the
home - Especially the food, and I no longer have to visit her in tears.
So far, without exception, every member of staff has been friendly warm and helpful. (I visit at least three times a week).
13 October 2025
Best care home I have visited.
13 October 2025
Everyone is so happy and there is always a smile and a big welcome for us any time.
12 August 2025
My Mum has spent 6 months at Derby Heights who have looked after her so well. They have respected her, given her dignity. All of the staff are so friendly, nothing is to much for them. Mum was very happy here. Always coffee and cake available! The food was very good and a good selection. Hair
dresser visiting each week. lots of activities should the residents want to join in.
19 June 2025
My mum came for a two-week stay to see if he would like to become a permanent resident. She received a warm welcome from all staff. The staff were very friendly and caring whenever we visited. My mum reported that she could find no fault at all: lovely staff, nothing was too much trouble, very clean
home, delicious food with lots of choice. The only slight negative comment was reading the activities: they were often geared up (understandably) for residents who were much less mentally and physically able than my mum.
18 June 2025
Came in for two weeks respite and trial. It was amazing. Every member of staff was kind, helpful and very friendly. Nothing was too much trouble. Room was excellent and kept spotless. Food very good, varied and well-presented. Interesting activities. I couldn't find fault with anything. Can
thoroughly recommend.
03 April 2025
A happy and relaxing experience. Welcoming and helpful staff. Good Food.
17 January 2025
Mum became very unwell and unsafe to be at home alone so we made a family decision to get her into some emergency respite while we sorted a more permanent solution. She had stayed at Derby Heights for respite a couple of year ago and because we were so impressed they were are first place to contact.
From the moment I made the initial call Derby Heights team were so helpful and reassuring at such a difficult time for us. They found mum a room at very short notice. The care home is absolutely fantastic and has more the feel of a luxury hotel. Mum is in for 4 weeks and has recovered so much better with all the excellent support from all the team members, the excellent food and the overall great atmosphere as soon as you walk in. As a family since mum has been in respite we have felt so relaxed as she is very safe and well cared for, which gives us time to breathe ourselves. If mum does need to move into a permanent are home in the future Derby Heights will be our first call. A great team.
01 November 2024
My father has been in the care home for about 6 months. He has settled in well and he seems very contented in the home. The staff seem to be very supportive and my father seems to respond well to them. We as a family have no concerns and feel that he is being well looked after.
07 October 2024
Mum had a wonderful time at Derby Heights during her recent respite stay. She has never stopped talking about the events held during her stay and the lovely people she met. Her only complaint was the noise, being used to living alone mum found the TV in the adjacent room to be intrusive. The garden
room was superb with clean fresh surfaces and fittings in good order. Mum wouldn't hesitate to stay at Derby Heights again if the opportunity arose.
27 September 2024
Very pleasant. Staff seem happy which means the residents do too.
27 September 2024
Both my parents have been at Derby Heights since April my mother with dementia, and my father with major mobile issues. My mother has thrived since arriving and looks so much. My father not so much, but we know that someone is watching out for him 24 hours a day.
20 September 2024
I visit at least twice a week. Very friendly staff. The rooms are lovely and usually clean. My family member who is a resident is not always a fan of the menu but does say it's improving. She is well cared for and the staff have all been lovely and engaged with her.
04 September 2024
Mum felt very comfortable at Derby Heights and said everyone was kind and supportive. The standard of care was very good. She made a lot of friends (both residents and staff) and was sad to leave. Thank you for making her experience a great one!
25 July 2024
We were very impressed with the level of care mum and dad received at Derby Heights. All the staff were very approachable and the care team did an excellent job with mum's complicated needs. The care ran through the whole building whether it be maintenance, housekeeping, laundry and they always had
time to pop into mum's room and show a genuine interest. As a family, we were able to relax knowing they were well cared for and had friendships with other residents. Whether it be grandchildren or great-grandchildren visiting we were all made to feel so welcome.