Derby Heights Care Home, Derby, Derbyshire
Derby Heights Care Home, Derby, Derbyshire
Derby Heights Care Home, Derby, Derbyshire

Derby Heights in the village of Littleover, just outside Derby, is a luxury care and retirement home which offers high-quality accommodation and fine dining for the older community in the company of like-minded residents.

Spacious bedrooms come with three-quarter beds and some have patio access. There are a number of companion suites for couples.

Special features of the home include a cinema, landscaped garden and raised beds.

Staff are always at hand to provide compassionate care and guests are very welcome, whether they come for private dining, a coffee in Wren’s Café or just to chat in one of the many elegant lounges.

Plenty of activities such as Zumba dancing and Book Appreciation Society are on offer and staff can help with modern technology, such as Skyping.

Group: Avery Healthcare Group

Person in charge: Lance Bosmans (Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 74

Rooms with ensuite WC: 74

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Derby Heights Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Derby Heights Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Derby Heights is located in the village of Littleover, Derby easily accessible from the A50 and A38

Visiting:

Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking:

There is a visitors car park to the side of the home.

Latest Care Quality Commission* Report on Derby Heights Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Derby Heights Care Home has a Review Score of 9.8 (9.807)

The Review Score of 9.8 (maximum of 10) for Derby Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews over all time. This Average Rating is also the rating value for Derby Heights Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.807 for Derby Heights Care Home is calculated as follows: ( (522 Excellents x 5) + (79 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 617 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 20 Reviews ÷ 14.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    47
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Derby Heights Care Home?

  • Extremely LIKELY
    49
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Derby Heights Care Home

  • Daughter of Resident/Service User
    15
  • Resident / Service User
    14
  • Friend of Resident/Service User
    13
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

Overall experience is very good.

Communication between staff and visitors is good.

There were a few issues at the beginning of Mum's stay but I have been assured they will be addressed.

Happy to be allowed to bring the dog as all residents enjoy fussing over her!

How likely would you be to recommend Derby Heights Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been at Derby Heights Care Home since the beginning of this year and he is very happy there. I too am very satisfied with the level of care provided for him. The home has a pleasant, friendly ambience and the bedrooms and communal areas are spacious and attractively decorated and furnished. The food is of a high standard and plenty of entertainment is provided for the residents.

I have found all members of staff I have met to be pleasant, friendly and efficient and my father speaks very highly of them, which is reassuring for me as I live some distance away. I Definitely feel I made the best choice of home for Dad.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very pleasant experience. Mum loves going into Derby Heights for respite care. The staff are lovely and all the residents seem very happy. We have had issues in the post with missing laundry but this now seems to be resolved.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was invited by my friend who is enjoying two weeks of respite care with his wife. I found the home to be extremely welcoming and friendly. It is a superb building and one feels as if the visit is to a luxury hotel. The whole place exudes peace and quiet and a definite feeling of safety and genuine care. The invitation was for lunch and I was so impressed. We had a separate dining room for our little group, immaculately furnished and laid out. The carers are so friendly and caring.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Invited to lunch with friends who are residents. Very impressed by overall ambience and atmosphere. Friendly staff, good service at lunch in very pleasant surroundings.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

The home has been great. Mum feels a lot better since being in the home. The place is clean and everything is really good.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After a recommendation and a short visit decided to stay for a weeks trial after a short settling in period, joined in with some of the many activities offered. Staff were very helpful and manager was quick to deal with any queries. Meals were very good and although I am a plain eater managed to find meals without much garnish. Bedroom was beautifully furnished and bed was very comfortable, a lot of light in the room which I appreciated. There was a follow up a few days after going home and a promise to keep in touch. In all trial was successful and as and when my need arises I will be in contact with them again.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very high-quality environment, spotlessly clean and high-quality furnishings. My father stayed for 10 days for respite care. He'd been dreading it as it was his first experience of a care home. Staff were reassuring, friendly and efficient from initial assessment visit to arrival and throughout the stay which made him settle and be content. Complete peace of mind for me. Dad enjoyed the majority of the food.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

From the moment I walked through the doors of Derby Heights, I was blown away by how beautiful this home is. I was shown all of the rooms available together with the facilities. All rooms are light, airy and beautifully decorated with colour coordinating furnishings.

Staff members were introduced as we toured the home and everyone was polite and very welcoming. I can honestly say that I no longer have any worries knowing that my step-dad is receiving wonderful care here and that worry that we all may have when we may need care ourselves has been taken away, I've put my request in already!

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent staff and impressive facilities. Always immaculate and very welcoming.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Derby Heights is the best place I have ever seen. Not only is it a beautiful place, the staff are the best I have ever encountered. It makes for a first class care and residential home.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We called into the home in October for a brochure, we fell in love with Derby Heights straight away. We moved in during November for two weeks to see if we liked it and have never looked back.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a lot of falls culminating in a broken shoulder and after trying 24/7 live-in home care the family felt it was no longer safe or practical for mum to live at home. We looked at a wide range of local care homes and were immediately impressed with the beautiful new facilities of Derby Heights. Mum was very reluctant to take this step and resistant to settling ar first. The staff were kind and did everything possible to look after her. Fifteen months on she is much more content and finally settled. Any issues are dealt with well and we continue to be very pleased.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I came to Derby Heights Care Home direct from hospital in Nottingham after a major operation. The home provided a very welcoming, reassuring and safe environment to enable me to continue my recovery. The staff, facilities, food and drink and care staff have all been excellent and it's such a high-quality environment. I will leave here with very good memories of the experience and would be happy to come back.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at Derby Heights for a year and we both remain totally satisfied and entirely convinced that this home was the very best choice available to us in the sad circumstances of his need for 24hour care. The home itself is second to none in its design, decor and facilities. I visit every day and always look forward to the welcome I receive and the atmosphere created in all areas of the home. More importantly, however, is the compassionate and expert care provided to my husband by all the staff. The expertise of the management, the professionalism and genuine kindness of the care staff and the high level of competence and commitment of staff in the other support areas all contribute to making this home outstanding and in my experience incomparably better than any others in the area. In making our choice originally, I viewed at least twelve other homes and none compared to Derby Heights. It was simply the best available and has remained so over this first year.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

"WOW"! What a place looks really good. Excellent staff.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Received the warmest welcome! To say I was impressed would be an understatement. Amazing place with amazing staff.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What can I say? This place is amazing and I have never seen anywhere like it! Great job, great people, great place.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful care home, high standards, polite and friendly staff. Excellent service.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have come to Derby Heights for 2 weeks following open heart surgery. I am most impressed with the care and attention I am being given and cannot fault anything. The staff are all very helpful and obliging. They are prepared to do anything to help me when I need it. My room is perfect and all the facilities are first class. This is a very personal comment - I find it very strange to have to eat my last meal at 5:00pm. To me, this is very early.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In September 2016, we faced the difficult decision of finding a suitable home for our 83-year-old Mum who was finding it difficult to continue living independently due to increasing immobility and the steady progression of dementia. After visiting numerous care homes it became clear that Derby Heights offers a step up in both facilities and standard of care.
As a recently opened and new property, the standard of comfort and facilities are excellent, the management and team are enthusiastic and have clearly set about ensuring their residents receive a level of care and attention that we would all hope to find if or when we need it. There is also an active relatives/management association which provides an excellent forum for dialogue between families and those looking after their loved ones. As a family, we sleep more comfortably knowing that Mum is safely in good hands at Derby Heights, and in an environment that is also a pleasure for us as visitors to relax within.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited Derby Heights Care Home and from the minute I stepped in reception, I felt the WOW factor. Lovely home, friendly staff and the residents appeared very happy. The gardens are very well kept. The residents are taken on trips out and also there are many activities going on in the home. Would recommend to anyone

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a fantastic care home from the moment you walk in, the reception staff are fantastic and really go out of their way to help. The care is brilliant, would highly recommend it. It's really is like a 5* hotel.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 88-year-old father stayed at Derby Heights for 4 weeks in respite care whilst my husband and I were abroad on holiday. The warmth and care from the staff was outstanding. He had a minor holiday himself! He joined in the many activities provided- the choir, days out etc. He particularly enjoyed the Abba tribute band that came in to entertain the residents. Derby Heights is like a luxury hotel with beautiful facilities. I would highly recommend it. It gave us peace of mind that my father was being well looked after.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I visited my sister-in-law whilst she was being cared for at Derby Heights Care Home. He has dementia and a fractured wrist during her stay she was well cared for stimulated will lots of activities and looked better than she has in years.
Her surroundings and staff are excellent. It's like a Five Star Hotel.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay and I feel that you have all helped my recuperation following a major operation.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like a hotel - well looked after. Carers work hard but need more of them. Queries and complaints are dealt with quickly and my visitors are made to feel welcome. My husband died since I've been here (10 days) and the staff were caring and sympathetic.

How likely would you be to recommend Derby Heights Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

I enjoyed my eight days stay at Derby Heights Care Home very much indeed, it would have been good to stay longer. Just one comment- we felt that there was rather a lack of serving staff at breakfast, putting pressure on those who were on duty but they did their best and we were happy to be patient. Also, I enjoy traditionally cooked food and I found a little too much sauce/oil however just my taste! I also need gluten-free food and I was very well catered for in that way. I should be very happy to stay at Derby Heights Care Home again in the future. Thank you!

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we first saw Derby Heights we were amazed that it didn't cost substantially more than other homes as its appearance and facilities surpassed any others we had seen. During the 7 months my dad lived at Derby Heights the staff were always exceptionally friendly, welcoming and supportive to my both my dad and all the family. They gave exceptional care to my dad in the final weeks of his life, adapting to his changing dietary and physical needs, but they were equally supportive to myself and other family members during those difficult times.

Their level of care was highlighted by their support following his passing and the attendance of several members of staff at his funeral. The staff treated my father with love and respect and it always felt more like visiting him at his home than in a care home; we all felt part of the family there. We were always offered food, refreshments and were welcome to sit in the comfortable lounge with the residents and join in with activities if we wanted to.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having read many disgusting stories concerning care homes, I said a definite NO!! when my daughter and son-in-law said they had booked a holiday and would I mind staying in Derby Heights. They had already viewed and taken me to see if I would be happy. I relented immediately and enjoyed my stay.
My first impression apart from the magnificent interior of the building was the attention from all the staff. They obviously enjoy their work and are a credit to the company. No if's or but's, just certainty. They will bring whatever you require to your room.
No disgusting stories from Derby Heights!
I am looking forward to my stay in August.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely staff and service. Both parents very happy during a brief stay here.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall standard very good. Staff very helpful but they could do with more help especially at night. I have been unable to use some of the facilities so cannot comment. Food very poor. Lukewarm, and cold plates. Meals would be better served directly from the kitchen instead of from serving trolley which does not keep food hot. If the menu was better the likelihood of recommending Derby Heights would be a great deal higher.

How likely would you be to recommend Derby Heights Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Rachel Tattershaw, Home Manager at Derby Heights Care Home responded to this review on 25 Aug 2016:

I am extremely sorry that you are not entirely happy with the meals being served here at Derby Heights, but and I want to assure you that this will be a priority area for me to look into as the new Home Manager.

Derby Heights is a beautiful place, that could easily be mistaken for a 5-star hotel on first viewing. The communal areas and bedrooms are kept spotlessly clean. The facilities for the residents are first class for their care needs (like the assisted bathrooms) and for the leisure activities (like the on-site cinema). The rooms are very spacious and all seem to have nice views. The staff, are very friendly and welcoming, they try their best to provide individualised care to each of the residents, all the time, which is greatly appreciated as 'one size does not fit all' when dealing with people and their needs.

How likely would you be to recommend Derby Heights Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother in law came into Derby Heights to recover after surgery. The staff, have all been wonderful, very caring and nothing is too much trouble. Everywhere is spotless and it's a pleasure to visit.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Reception very good and all the staff are very good. Facilities good and everywhere is clean and polished. A well cared for "Care Home".

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering you immediately get the "wow" factor. It is just like a 5-star hotel. The staff are very friendly and professional. The rooms are first class. Each has it's own ensuite and television. The food is first class and you get wine with the meal! There are many activities to keep residents active and the staff encourage people to join in.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Derby Heights always make my daily visits very welcoming. The care and support to my loved one was constant and nothing requested was too much of an issue to get sorted almost immediately. My friend enjoyed her days out in the garden with the trees surrounding her and the sun on her face drinking and chatting under parasol.
The musical entertainment is fantastic and she joined in with the singing as she used to belong to a choir. My friend was contented at Derby Heights. Thank you for all your support during a difficult 6 months.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From a family point of view, this has proved to be a safe and secure environment that does not resemble the usual "care home". My father feels that it is like a 5 star hotel. He thoroughly enjoys the meals and the evening entertainment. He only moved in in May so is just beginning to settle to his new environment and routines.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was truly astonished when I first saw Derby Heights. I have never seen a residential home like it. It's more like a 5 star hotel. To have a private dining room and a cinema in a residential home is quite unique. I have also noticed that the people that we have are called residents and not patients. The staff also make you feel like you have left your nearest and dearest in safe hands. The best thing for me is that you have guest rooms as I live in Bournemouth. It makes it feel like I'm visiting her.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent facilities and care.
Nothing is too much trouble for any member of the team. The lady at reception is very friendly and offers a warm welcome. The team leader on Chatsworth - very efficient. Surroundings, decor etc. all up to the expected standard.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was extremely impressed by the facilities and the professionalism of the members of staff my friend and I met when visiting an elderly friend.
I was greatly relieved to see our friend looking much improved from when we last saw her. A very happy visit and we look forward to visiting again.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Derby Heights was yet again up to it's usual high standard. The only issue we have had is with it's mix ups with laundry. I don't know if you can do anything to avoid this. My mum is missing s brand new pair of black/dark grey trousers and has brought home a pair of navy trousers that don't belong to her.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visit a friend at Derby Heights every week. We find the home to be excellent in every respect. The staff are very good and always friendly. Our friend is well cared for and is happy there.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Very Poor

Cleanliness: Excellent

Treated with Dignity: Very Poor

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Very Poor

Derby Heights is a superbly appointed, brand new residential home which is setting a new standard for care of the elderly and dementia patients. All residents have spacious, immaculate bedrooms with en-suite facilities. There are many attractive communal/lounges and dining areas in addition to private dining rooms and a cinema room. The grounds are attractively landscaped. There is a well organised programme of activities, ranging from professional singers to gardening. The staff are exceptionally caring and helpful. The individual care needs of each residents are effectively addressed and as carers and residents and their family get to know each other the home will go from strength to strength.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Particularly comfortable, with an extremely pleasing ambience throughout. Staff always pleasant and willing to assist at all times. The reception area has a welcoming atmosphere, no doubt mainly down to the cheerful approach by the staff.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been in this Avery home since just after Easter on respite and now long term. This home is beautiful and feels like a 4-5 star hotel, well designed and maintained, and clean. All the staff have been very welcoming, from our first visit to pick up information when the reception staff were wonderful and continue to be so helpful and approachable. Nothing is too much trouble for any of the staff that we have had contact with during this time. I have had contact and dealings with other care homes but this one has been great.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a regular visitor to Derby Heights Care Home, I have been very impressed by the building, its facilities and the caring staff. My friend the resident is very pleased with the treatment he is receiving and has settled well. The only drawback appears to be the food, drinks no problem, but the food does not always appeal! I have not eaten any apart from cakes which are very good with tea, but I understand there have been complaints.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The building is well designed and the facilities and staff cannot be faulted. The gardens are well laid out and maintained. We had accomodation on the rear of the building and despite the fact that there is a major road less than 100m very little noise was heard.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brilliant, wonderful, marvellous. A refuge in a time of need, Feeling much refreshed. If I was to suggest any improvements I would ask that staff communicate better. ie. filling forms in for food, still received food I didn't like.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As I'm my husbands carer I can only comment on Derby Heights as we experienced it with so few occupants. The care and attention that he has had was excellent in all areas. Due to his difficulty in standing and walking he was unable to move around the home without the assistance of two carers. One important asset was being able to dine with him on several occasions. When the care home is at full capacity there will be a different ambience. I have no critical comments to make at all about the excellent love and caring that he enjoyed during his short stay. Derby Heights can only be a great assets to the city.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad, a stroke victim, recently spent a weeks respite while my mum, his lifetime carer had a cataract operation. My dad was made to feel welcome form the moment we arrived, with staff introducing themselves in stages so not to overwhelm him. The flowers and card in his room were a lovely touch and having lunch with him before leaving him, certainly helped us all during this difficult time. The home has only recently opened there wasn't many residents so my dad was certainly spoilt by everyone. The rooms were lovely and made to feel like home from home. The meals were varied with good choice and all homemade. All in all my dad enjoyed his stay and I wouldn't hesitate to recommend Derby Heights or use them again.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Mother stayed for a weeks respite while I had a holiday. She enjoyed lots of attention and every effort was made to ensure her stay was to her liking. The welcoming touch of a bouquet of flowers and card really couldn't have been improved on. The chef worked very hard to supply the type of food she likes.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was the only resident in Derby Heights as it had only just opened. She needed a profile bed so was given a premium room with one in. She was looked after very well. She was given a choice of when she went to bed and when she wanted to get up in the morning. She was given an excellent choice of food, all home-made and of high quality. She had a blister on her leg and they arranged an appointment straight away at her doctors. I would highly recommend it there.

How likely would you be to recommend Derby Heights Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Julie Haughton, Manager at Derby Heights Care Home responded to this review on 02 Oct 2015:

Thank you very much for your review. It was an absolute please looking after you Mum and we would be more than happy to see her join us again

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