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- Derby Heights Care Home - Avery Healthcare







Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as...
Care Provided by Derby Heights Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Derby Heights Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diane Henry (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.
Parking
- There is a visitors car park to the side of the home.
Derby Heights Care Home - Avery Healthcare Reviews (145)
Derby Heights Care Home - Avery Healthcare has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 145 reviews.
My daughter who is a paramedic recommended this care home for her nanny who we were transferring from Plymouth. From the moment a walked into the establishment and spoke to the staff I knew it was the place to bring my mother in lae to. 10 months later my wifes and my decision has never once fallered. From the management the receptionists, the carers, the chef producing first class meals, the housekeeping. My mother in law is safe and secure and happy she now calls the care home 'Home'. Care homes are not just about tuildings, its about the staff. WELL DONE everyone AND THANKY YOU FOR LOOKING AFTER MY MAMA
We are delighted to receive this review, thank you so much for your heartfelt feedback. We have loved having your mother-in-law stay with us and indeed meeting the whole family. I will ensure your comments are passed to the whole team, it is very much appreciated.
Most of all the staff are kind, caring and compassionate. From the moment my gran arrived everyone was expecting her, they knew her name and made her feel welcome and safe. On every single visit it was evident she was being cared for to the highest standard and the staff couldn't do enough for everyone. For me, it was those snippets of interactions between staff and residents you would overhear-calm, respectful and genuinely caring. You leave your visit confident that your loved one is in the best place they could be.
How wonderful to read this heart-warming review, and it is so nice to feel that all the hard work from the staff is recognised. The team are incredibly talented but more than that we all genuinely care. I am so delighted that you felt that gran was fully supported and well cared for we loved...
The home was clean and warm with a lovely home from home feeling which allowed us to feel happy that our family member was safe and well looked after her during her time there.
Thank you to the staff who made time to ensure my gran was cared for with dignity and compassion.
How wonderful to read your review and to share this with the whole team. I am so pleased that you were happy with the care gran received and that the family were also well looked after. Thank you again for your kind words it is appreciated by everyone at Derby Heights.
I am so pleased with the way my aunt is cared for. All the staff seem very caring and friendly and polite which is also important. In the few weeks since my aunt has been at Derby Heights she looks more healthy than she has in months and seems less fragile. I am so pleased.
Thank you for your kind review, we are so pleased to hear that you can see a difference in your aunt. I has been lovely to see her taking part and making friends and enjoying herself. I will pass your kind comments onto the team.
I highly recommend the home and I am very thankful to them.
Our staff were delighted to care for mum and keep her comfortable, it was also a pleasure to meet all of the family during their visits. I am so glad to hear that the team were able to support you all at a most difficult time. Thank you for choosing Derby Heights and also for taking the time to send us a review.
Following a fall, my previously independent mum needed some care. We were supported every step of the way at a very emotinally challening time. Mum has settled unbelievably well, and is steadily getting better. The care and kindness has gone above and beyond our expectations.
Thank you for your review, it is so nice to hear your feedback and to hear that you felt supported at a difficult time. Rest assured I will share your kind comments with our team. Thank you again.
So far, without exception, every member of staff has been friendly warm and helpful. (I visit at least three times a week).
We are delighted to receive this review. It is so nice to hear that we have made a tangible difference in her life and that you can see a positive change in her. We will continue to support and care for her to ease her previous experience. We are happy to have helped, and we value your visits to us. Thank you for your kind words.
Best care home I have visited.
What a wonderful sentiment, it will certainly be passed onto the whole team. Thank you for taking the time to send in a review, it is much appreciated.
Everyone is so happy and there is always a smile and a big welcome for us any time.
Thank you for your kind words, it is a pleasure to welcome all of our visitors to the home and we know how valuable visits are to our residents. It is lovely to know that you feel part of our family.
My Mum has spent 6 months at Derby Heights who have looked after her so well. They have respected her, given her dignity. All of the staff are so friendly, nothing is to much for them. Mum was very happy here. Always coffee and cake available! The food was very good and a good selection. Hair dresser visiting each week. lots of activities should the residents want to join in.
We are very grateful for your lovely comments and to hear that you were happy with mums care. It was so rewarding to see mums progress and see her gain strength and flourish whilst staying with us. It has also been a pleasure to meet all of the family during mums stay, everyone is welcome to visit for coffee and cake anytime.
My mum came for a two-week stay to see if he would like to become a permanent resident. She received a warm welcome from all staff. The staff were very friendly and caring whenever we visited. My mum reported that she could find no fault at all: lovely staff, nothing was too much trouble, very clean home, delicious food with lots of choice. The only slight negative comment was reading the activities: they were often geared up (understandably) for residents who were much less mentally and physically able than my mum.
Thank you for taking the time to send a review in, it is very helpful to the staff and prospective residents. It was a pleasure to have mum stay with us and to meet the wider family during her stay. With regards to activities we have a range of different things that appeal to all 74 residents with...
Came in for two weeks respite and trial. It was amazing. Every member of staff was kind, helpful and very friendly. Nothing was too much trouble. Room was excellent and kept spotless. Food very good, varied and well-presented. Interesting activities. I couldn't find fault with anything. Can thoroughly recommend.
Thank you for your lovely review, it was a pleasure to have you stay with us. It has been great to see you socialising and taking part in all of the activities and clearly enjoying your time here. We would be delighted to welcome you back anytime.
A happy and relaxing experience. Welcoming and helpful staff. Good Food.
Thank you for your review we do appreciate your feed back. It was a pleasure to have you stay with us and we are glad to hear you enjoyed your stay. We look forward to welcoming you again in the future!
Mum became very unwell and unsafe to be at home alone so we made a family decision to get her into some emergency respite while we sorted a more permanent solution. She had stayed at Derby Heights for respite a couple of year ago and because we were so impressed they were are first place to contact. From the moment I made the initial call Derby Heights team were so helpful and reassuring at such a difficult time for us. They found mum a room at very short notice. The care home is absolutely fantastic and has more the feel of a luxury hotel. Mum is in for 4 weeks and has recovered so much better with all the excellent support from all the team members, the excellent food and the overall great atmosphere as soon as you walk in. As a family since mum has been in respite we have felt so relaxed as she is very safe and well cared for, which gives us time to breathe ourselves. If mum does need to move into a permanent are home in the future Derby Heights will be our first call. A great team.
Thank you so much for your review, it is very much appreciated. We were delighted to have mum stay with us and see the improvement she has made during her stay. It is pleasure to play a part in her recovery so that she can return home. Thank you again.
My father has been in the care home for about 6 months. He has settled in well and he seems very contented in the home. The staff seem to be very supportive and my father seems to respond well to them. We as a family have no concerns and feel that he is being well looked after.
How kind of you to give your feedback, it is very much appreciated. From the day your father arrived with us he settled in and took part in activities and socialising with staff and residents alike. It has been lovely to see him enjoying his food and to this day he remains a smiley, friendly member of the Derby Heights family.
Mum had a wonderful time at Derby Heights during her recent respite stay. She has never stopped talking about the events held during her stay and the lovely people she met. Her only complaint was the noise, being used to living alone mum found the TV in the adjacent room to be intrusive. The garden room was superb with clean fresh surfaces and fittings in good order. Mum wouldn't hesitate to stay at Derby Heights again if the opportunity arose.
Thank you for your feedback, we appreciate the review as it helps us to continually improve. It was a pleasure to have mum stay with us for a second time. I am so pleased to hear she enjoyed the activities, it was lovely to see her engaged and also making lots of friends. We certainly look forward to her next stay with us!
Very pleasant. Staff seem happy which means the residents do too.
Thank you for your feedback, it is very kind of you to send a review. I believe that one of our great strengths is a friendly, welcoming and relaxed atmosphere which is beneficial to staff, residents and visitors alike. Your feedback is a testament to that, thank you again.
Both my parents have been at Derby Heights since April my mother with dementia, and my father with major mobile issues. My mother has thrived since arriving and looks so much. My father not so much, but we know that someone is watching out for him 24 hours a day.
Thank you for your feedback, it is very much appreciated! It has been a pleasure having mum and dad stay with us and become part of our Derby Heights family and particularly to see them take part in minibus trips and activities.
I visit at least twice a week. Very friendly staff. The rooms are lovely and usually clean. My family member who is a resident is not always a fan of the menu but does say it's improving. She is well cared for and the staff have all been lovely and engaged with her.
We are so grateful for your feedback it is very helpful to all the staff in order to enhance the experience for our residents. We have implemented a Food Group Meeting with residents and the Head Chef to discuss menus and preferences, this is open to all residents. As a result, we have changed our...
Mum felt very comfortable at Derby Heights and said everyone was kind and supportive. The standard of care was very good. She made a lot of friends (both residents and staff) and was sad to leave. Thank you for making her experience a great one!
Thank you for your review, it is so kind of you to take the time to share your feedback. We loved having mum stay with us, the staff and residents were very sad when she left, although we were delighted that she would be closer to the family for visits. In a short time with us, she became an integral part of the group and enjoyed many activities. Please send our best regards to her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 29 Sep 2025
Following our recent coffee morning held 26/9/25 in aid of Macmillan, we are thrilled to announce that we have raised £250. There were a variety of cakes on offer, some...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
There are no upcoming events for Derby Heights Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Derby Heights Care Home - Avery Healthcare.
Meet the Team (7)

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.
Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.
She is a people person who always likes to make sure the staff and residents are enjoying their day.
Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.
Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

Carly has worked in various roles in Derby Heights, including host, carer, and senior carer. After seven years, she was ready to accept a new challenge and become the Home Administrator. Due to her long association with the home, she knows the staff, residents and relatives very well, and this will prove valuable in her new role. Carly lives locally with her husband, two children and dog. She particularly enjoys family time, walks and nights out.
Frequently Asked Questions about Derby Heights Care Home - Avery Healthcare
What types of Care is Derby Heights Care Home - Avery Healthcare registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Derby Heights Care Home - Avery Healthcare have?
There are 65 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Derby Heights Care Home - Avery Healthcare?
Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Derby Heights Care Home - Avery Healthcare to the centre of Derby?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
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