Derby Heights Care Home - Avery Healthcare

Mum has since settled extremely well, straight from day 1!! The staff have been brilliant - Mum's often said 'they're so nice to me here'. She gets involved in the activities. And, having eaten poorly for years, she's now eating well and putting on weight. Derby Heights have been brilliant! Thank you.

My daughter who is a paramedic recommended this care home for her nanny who we were transferring from Plymouth. From the moment a walked into the establishment and spoke to the staff I knew it was the place to bring my mother in lae to. 10 months later my wifes and my decision has never once fallered. From the management the receptionists, the carers, the chef producing first class meals, the housekeeping. My mother in law is safe and secure and happy she now calls the care home 'Home'. Care homes are not just about tuildings, its about the staff. WELL DONE everyone AND THANKY YOU FOR LOOKING AFTER MY MAMA

Most of all the staff are kind, caring and compassionate. From the moment my gran arrived everyone was expecting her, they knew her name and made her feel welcome and safe. On every single visit it was evident she was being cared for to the highest standard and the staff couldn't do enough for everyone. For me, it was those snippets of interactions between staff and residents you would overhear-calm, respectful and genuinely caring. You leave your visit confident that your loved one is in the best place they could be.

Thank you to the staff who made time to ensure my gran was cared for with dignity and compassion.

I am so pleased with the way my aunt is cared for. All the staff seem very caring and friendly and polite which is also important. In the few weeks since my aunt has been at Derby Heights she looks more healthy than she has in months and seems less fragile. I am so pleased.

I highly recommend the home and I am very thankful to them.

Following a fall, my previously independent mum needed some care. We were supported every step of the way at a very emotinally challening time. Mum has settled unbelievably well, and is steadily getting better. The care and kindness has gone above and beyond our expectations.

So far, without exception, every member of staff has been friendly warm and helpful. (I visit at least three times a week).

Best care home I have visited.

Everyone is so happy and there is always a smile and a big welcome for us any time.

My Mum has spent 6 months at Derby Heights who have looked after her so well. They have respected her, given her dignity. All of the staff are so friendly, nothing is to much for them. Mum was very happy here. Always coffee and cake available! The food was very good and a good selection. Hair dresser visiting each week. lots of activities should the residents want to join in.

My mum came for a two-week stay to see if he would like to become a permanent resident. She received a warm welcome from all staff. The staff were very friendly and caring whenever we visited. My mum reported that she could find no fault at all: lovely staff, nothing was too much trouble, very clean home, delicious food with lots of choice. The only slight negative comment was reading the activities: they were often geared up (understandably) for residents who were much less mentally and physically able than my mum.

Came in for two weeks respite and trial. It was amazing. Every member of staff was kind, helpful and very friendly. Nothing was too much trouble. Room was excellent and kept spotless. Food very good, varied and well-presented. Interesting activities. I couldn't find fault with anything. Can thoroughly recommend.

A happy and relaxing experience. Welcoming and helpful staff. Good Food.

Mum became very unwell and unsafe to be at home alone so we made a family decision to get her into some emergency respite while we sorted a more permanent solution. She had stayed at Derby Heights for respite a couple of year ago and because we were so impressed they were are first place to contact. From the moment I made the initial call Derby Heights team were so helpful and reassuring at such a difficult time for us. They found mum a room at very short notice. The care home is absolutely fantastic and has more the feel of a luxury hotel. Mum is in for 4 weeks and has recovered so much better with all the excellent support from all the team members, the excellent food and the overall great atmosphere as soon as you walk in. As a family since mum has been in respite we have felt so relaxed as she is very safe and well cared for, which gives us time to breathe ourselves. If mum does need to move into a permanent are home in the future Derby Heights will be our first call. A great team.

My father has been in the care home for about 6 months. He has settled in well and he seems very contented in the home. The staff seem to be very supportive and my father seems to respond well to them. We as a family have no concerns and feel that he is being well looked after.

Mum had a wonderful time at Derby Heights during her recent respite stay. She has never stopped talking about the events held during her stay and the lovely people she met. Her only complaint was the noise, being used to living alone mum found the TV in the adjacent room to be intrusive. The garden room was superb with clean fresh surfaces and fittings in good order. Mum wouldn't hesitate to stay at Derby Heights again if the opportunity arose.

Very pleasant. Staff seem happy which means the residents do too.

Both my parents have been at Derby Heights since April my mother with dementia, and my father with major mobile issues. My mother has thrived since arriving and looks so much. My father not so much, but we know that someone is watching out for him 24 hours a day.

I visit at least twice a week. Very friendly staff. The rooms are lovely and usually clean. My family member who is a resident is not always a fan of the menu but does say it's improving. She is well cared for and the staff have all been lovely and engaged with her.