These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.
Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.
There is a visitors car park to the side of the home.
Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.693) out of 10, based on 25 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 136 reviews.
5.0 out of 5
We are very grateful for your lovely comments and to hear that you were happy with mums care. It was so rewarding to see mums progress and see her gain strength and flourish whilst staying with us. It has also been a pleasure to meet all of the family during mums stay, everyone is welcome to visit for coffee and cake anytime.
5.0 out of 5
Thank you for taking the time to send a review in, it is very helpful to the staff and prospective residents. It was a pleasure to have mum stay with us and to meet the wider family during her stay. With regards to activities we have a range of different things that appeal to all 74 residents with mixed abilities, I know mum enjoyed the weekly quiz, poetry group and some of the talks that we had. Thank you again for your feedback it is very much appreciated.
5.0 out of 5
Thank you for your lovely review, it was a pleasure to have you stay with us. It has been great to see you socialising and taking part in all of the activities and clearly enjoying your time here. We would be delighted to welcome you back anytime.
5.0 out of 5
Thank you for your review we do appreciate your feed back. It was a pleasure to have you stay with us and we are glad to hear you enjoyed your stay. We look forward to welcoming you again in the future!
5.0 out of 5
Thank you so much for your review, it is very much appreciated. We were delighted to have mum stay with us and see the improvement she has made during her stay. It is pleasure to play a part in her recovery so that she can return home. Thank you again.
5.0 out of 5
How kind of you to give your feedback, it is very much appreciated. From the day your father arrived with us he settled in and took part in activities and socialising with staff and residents alike. It has been lovely to see him enjoying his food and to this day he remains a smiley, friendly member of the Derby Heights family.
4.0 out of 5
Thank you for your feedback, we appreciate the review as it helps us to continually improve. It was a pleasure to have mum stay with us for a second time. I am so pleased to hear she enjoyed the activities, it was lovely to see her engaged and also making lots of friends. We certainly look forward to her next stay with us!
4.0 out of 5
Thank you for your feedback, it is very kind of you to send a review. I believe that one of our great strengths is a friendly, welcoming and relaxed atmosphere which is beneficial to staff, residents and visitors alike. Your feedback is a testament to that, thank you again.
4.0 out of 5
Thank you for your feedback, it is very much appreciated! It has been a pleasure having mum and dad stay with us and become part of our Derby Heights family and particularly to see them take part in minibus trips and activities.
4.0 out of 5
We are so grateful for your feedback it is very helpful to all the staff in order to enhance the experience for our residents. We have implemented a Food Group Meeting with residents and the Head Chef to discuss menus and preferences, this is open to all residents. As a result, we have changed our menu to reflect the feedback received. Additionally, the Chef visits each resident on a monthly basis along with a member from every department of the home, to check that we are meeting their wishes and needs, as part of our Resident of the Day initiative.
5.0 out of 5
Thank you for your review, it is so kind of you to take the time to share your feedback. We loved having mum stay with us, the staff and residents were very sad when she left, although we were delighted that she would be closer to the family for visits. In a short time with us, she became an integral part of the group and enjoyed many activities. Please send our best regards to her.
5.0 out of 5
We were privileged to care for both parents at different times and most latterly mum. We have all had a very special relationship with all members of the family which we have benefitted from as a care home and it is lovely that you still drop by and visit. It is so appreciated that you have taken the time to share your thoughts with us and we are delighted to hear that you were happy with the care and compassion of our team.
4.0 out of 5
It is lovely to hear your feedback and we appreciate you taking the time to send in a review. We are pleased that you are happy and that the staff are welcoming and helpful, it is always a pleasure to have you visit and we are delighted that you have chosen us to care for your relative.
4.0 out of 5
Thank you for your review, we very much appreciate your feedback. It is lovely to hear your thoughts on the kindness and professionalism of the staff I will be sure to pass your comments on to the team. It is always a pleasure to see you when you visit and we value having you as part of our Derby Heights family.
5.0 out of 5
Thank you for your feedback, we appreciate the time you took to review us. We worked hard to encourage Mum to get involved and were rewarded with some meaningful engagement and photos of her smiling and enjoying herself. We were also pleased to see her enjoying her meals and giving her own positive feedback to us about them and also the staff. We would be delighted to welcome her back anytime.
5.0 out of 5
We are so grateful for your review, it is important to have feedback from relatives and residents. We are pleased to have mum as part of our family, and it has been so rewarding to see her friendships with other residents develop and flourish. Thank you again for taking the time to submit your review.
5.0 out of 5
We are so grateful for your feedback, we are glad that you as a family are pleased with Mum's care and also that Mum is happy. It is a pleasure to have Mum stay with us and help us take care of the wildlife in the garden - the squirrels are very well-fed! Thank you again!
5.0 out of 5
Thank you for taking the time to send a review, it is so helpful to prospective residents and also to our staff who will be delighted with your feedback. We so look forward to Dad's visits he lights up the room and is always so positive and engaged. We have him in the diary for the next visit and are ready to welcome him and you and Mum back to the home soon. Many thanks.
4.0 out of 5
Thank you for your review, it is very much appreciated. It was a pleasure to have you stay with us and we are so glad that you enjoyed your respite stay. We hope you are settling in at home and you are welcome back for a visit anytime.
5.0 out of 5
Thank you for a wonderful review; it is a testament to the dedication and effort of the whole team, I will pass on your comments to them all. It has been so rewarding seeing Mum flourish and enjoy her time with us. She has settled in well and developed a solid friendship group and her mobility is improving every day. Thank you for choosing Derby Heights; we are glad to have you as part of our family.
The Review Score of 9.7 (9.693) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.
Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.
Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.
Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.
She is a people person who always likes to make sure the staff and residents are enjoying their day.
Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.
Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.
Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.
Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.
Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.
Sarah joined us as one of our receptionists originally, and got to know our residents and relatives very well. Since finishing her degree course in Events Management she has transitioned to the role of Well-Being Coordinator. She brings a wealth of ideas and enthusiasm and is looking forward to enhancing the lives of our residents.
Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.
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