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- Derby Heights Care Home - Avery Healthcare







Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as...
Care Provided by Derby Heights Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Derby Heights Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diane Henry (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.
Parking
- There is a visitors car park to the side of the home.
Derby Heights Care Home - Avery Healthcare Reviews (145)
Derby Heights Care Home - Avery Healthcare has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 145 reviews.
Derby Heights is a superbly appointed, brand new residential home which is setting a new standard for care of the elderly and dementia patients. All residents have spacious, immaculate bedrooms with en-suite facilities. There are many attractive communal/lounges and dining areas in addition to private dining rooms and a cinema room. The grounds are attractively landscaped. There is a well organised programme of activities, ranging from professional singers to gardening. The staff are exceptionally caring and helpful. The individual care needs of each residents are effectively addressed and as carers and residents and their family get to know each other the home will go from strength to strength.
When we first saw Derby Heights we were amazed that it didn't cost substantially more than other homes as its appearance and facilities surpassed any others we had seen. During the 7 months my dad lived at Derby Heights the staff were always exceptionally friendly, welcoming and supportive to my both my dad and all the family. They gave exceptional care to my dad in the final weeks of his life, adapting to his changing dietary and physical needs, but they were equally supportive to myself and other family members during those difficult times.
Their level of care was highlighted by their support following his passing and the attendance of several members of staff at his funeral. The staff treated my father with love and respect and it always felt more like visiting him at his home than in a care home; we all felt part of the family there. We were always offered food, refreshments and were welcome to sit in the comfortable lounge with the residents and join in with activities if we wanted to.
I enjoyed my eight days stay at Derby Heights Care Home very much indeed, it would have been good to stay longer. Just one comment- we felt that there was rather a lack of serving staff at breakfast, putting pressure on those who were on duty but they did their best and we were happy to be patient. Also, I enjoy traditionally cooked food and I found a little too much sauce/oil however just my taste! I also need gluten-free food and I was very well catered for in that way. I should be very happy to stay at Derby Heights Care Home again in the future. Thank you!
My first impression apart from the magnificent interior of the building was the attention from all the staff. They obviously enjoy their work and are a credit to the company. No if's or but's, just certainty. They will bring whatever you require to your room.
No disgusting stories from Derby Heights!
I am looking forward to my stay in August.
Lovely staff and service. Both parents very happy during a brief stay here.
Overall standard very good. Staff very helpful but they could do with more help especially at night. I have been unable to use some of the facilities so cannot comment. Food very poor. Lukewarm, and cold plates. Meals would be better served directly from the kitchen instead of from serving trolley which does not keep food hot. If the menu was better the likelihood of recommending Derby Heights would be a great deal higher.
I am extremely sorry that you are not entirely happy with the meals being served here at Derby Heights, but and I want to assure you that this will be a priority area for me to look into as the new Home Manager.
Reception very good and all the staff are very good. Facilities good and everywhere is clean and polished. A well cared for "Care Home".
My mother in law came into Derby Heights to recover after surgery. The staff, have all been wonderful, very caring and nothing is too much trouble. Everywhere is spotless and it's a pleasure to visit.
Derby Heights is a beautiful place, that could easily be mistaken for a 5-star hotel on first viewing. The communal areas and bedrooms are kept spotlessly clean. The facilities for the residents are first class for their care needs (like the assisted bathrooms) and for the leisure activities (like the on-site cinema). The rooms are very spacious and all seem to have nice views. The staff, are very friendly and welcoming, they try their best to provide individualised care to each of the residents, all the time, which is greatly appreciated as 'one size does not fit all' when dealing with people and their needs.
From a family point of view, this has proved to be a safe and secure environment that does not resemble the usual "care home". My father feels that it is like a 5 star hotel. He thoroughly enjoys the meals and the evening entertainment. He only moved in in May so is just beginning to settle to his new environment and routines.
The musical entertainment is fantastic and she joined in with the singing as she used to belong to a choir. My friend was contented at Derby Heights. Thank you for all your support during a difficult 6 months.
I was truly astonished when I first saw Derby Heights. I have never seen a residential home like it. It's more like a 5 star hotel. To have a private dining room and a cinema in a residential home is quite unique. I have also noticed that the people that we have are called residents and not patients. The staff also make you feel like you have left your nearest and dearest in safe hands. The best thing for me is that you have guest rooms as I live in Bournemouth. It makes it feel like I'm visiting her.
We visit a friend at Derby Heights every week. We find the home to be excellent in every respect. The staff are very good and always friendly. Our friend is well cared for and is happy there.
Derby Heights was yet again up to it's usual high standard. The only issue we have had is with it's mix ups with laundry. I don't know if you can do anything to avoid this. My mum is missing s brand new pair of black/dark grey trousers and has brought home a pair of navy trousers that don't belong to her.
I was greatly relieved to see our friend looking much improved from when we last saw her. A very happy visit and we look forward to visiting again.
Nothing is too much trouble for any member of the team. The lady at reception is very friendly and offers a warm welcome. The team leader on Chatsworth - very efficient. Surroundings, decor etc. all up to the expected standard.
As a regular visitor to Derby Heights Care Home, I have been very impressed by the building, its facilities and the caring staff. My friend the resident is very pleased with the treatment he is receiving and has settled well. The only drawback appears to be the food, drinks no problem, but the food does not always appeal! I have not eaten any apart from cakes which are very good with tea, but I understand there have been complaints.
Particularly comfortable, with an extremely pleasing ambience throughout. Staff always pleasant and willing to assist at all times. The reception area has a welcoming atmosphere, no doubt mainly down to the cheerful approach by the staff.
My dad has been in this Avery home since just after Easter on respite and now long term. This home is beautiful and feels like a 4-5 star hotel, well designed and maintained, and clean. All the staff have been very welcoming, from our first visit to pick up information when the reception staff were wonderful and continue to be so helpful and approachable. Nothing is too much trouble for any of the staff that we have had contact with during this time. I have had contact and dealings with other care homes but this one has been great.
The building is well designed and the facilities and staff cannot be faulted. The gardens are well laid out and maintained. We had accomodation on the rear of the building and despite the fact that there is a major road less than 100m very little noise was heard.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 29 Sep 2025
Following our recent coffee morning held 26/9/25 in aid of Macmillan, we are thrilled to announce that we have raised £250. There were a variety of cakes on offer, some...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
There are no upcoming events for Derby Heights Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Derby Heights Care Home - Avery Healthcare.
Meet the Team (7)

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.
Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.
She is a people person who always likes to make sure the staff and residents are enjoying their day.
Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.
Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

Carly has worked in various roles in Derby Heights, including host, carer, and senior carer. After seven years, she was ready to accept a new challenge and become the Home Administrator. Due to her long association with the home, she knows the staff, residents and relatives very well, and this will prove valuable in her new role. Carly lives locally with her husband, two children and dog. She particularly enjoys family time, walks and nights out.
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