Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 136 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynn Bennett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking

  • There is a visitors car park to the side of the home.

Derby Heights Care Home - Avery Healthcare Reviews (136)

Total of 136, showing 121-136
9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.689) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 136 reviews.

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Review from T F (Resident) assisted by family/friend published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From a family point of view, this has proved to be a safe and secure environment that does not resemble the usual "care home". My father feels that it is like a 5 star hotel. He thoroughly enjoys the meals and the evening entertainment. He only moved in in May so is just beginning to settle to his
new environment and routines.

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Review from S P (Friend of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Derby Heights always make my daily visits very welcoming. The care and support to my loved one was constant and nothing requested was too much of an issue to get sorted almost immediately. My friend enjoyed her days out in the garden with the trees surrounding her and the sun on her face
drinking and chatting under parasol.
The musical entertainment is fantastic and she joined in with the singing as she used to belong to a choir. My friend was contented at Derby Heights. Thank you for all your support during a difficult 6 months.

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Review from A L (Friend of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was truly astonished when I first saw Derby Heights. I have never seen a residential home like it. It's more like a 5 star hotel. To have a private dining room and a cinema in a residential home is quite unique. I have also noticed that the people that we have are called residents and not patients.
The staff also make you feel like you have left your nearest and dearest in safe hands. The best thing for me is that you have guest rooms as I live in Bournemouth. It makes it feel like I'm visiting her.

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Review from Patricia S (Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed by the facilities and the professionalism of the members of staff my friend and I met when visiting an elderly friend.
I was greatly relieved to see our friend looking much improved from when we last saw her. A very happy visit and we look forward to visiting again.

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Review from Sharon F (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derby Heights was yet again up to it's usual high standard. The only issue we have had is with it's mix ups with laundry. I don't know if you can do anything to avoid this. My mum is missing s brand new pair of black/dark grey trousers and has brought home a pair of navy trousers that don't belong to
her.

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Review from Margaret M (Friend of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit a friend at Derby Heights every week. We find the home to be excellent in every respect. The staff are very good and always friendly. Our friend is well cared for and is happy there.

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Review from Susan H (Sister of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and care.
Nothing is too much trouble for any member of the team. The lady at reception is very friendly and offers a warm welcome. The team leader on Chatsworth - very efficient. Surroundings, decor etc. all up to the expected standard.

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Review from Ann E (Friend of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to Derby Heights Care Home, I have been very impressed by the building, its facilities and the caring staff. My friend the resident is very pleased with the treatment he is receiving and has settled well. The only drawback appears to be the food, drinks no problem, but the food
does not always appeal! I have not eaten any apart from cakes which are very good with tea, but I understand there have been complaints.

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Review from Derick W (Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Particularly comfortable, with an extremely pleasing ambience throughout. Staff always pleasant and willing to assist at all times. The reception area has a welcoming atmosphere, no doubt mainly down to the cheerful approach by the staff.

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Review from Barbara B (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this Avery home since just after Easter on respite and now long term. This home is beautiful and feels like a 4-5 star hotel, well designed and maintained, and clean. All the staff have been very welcoming, from our first visit to pick up information when the reception staff were
wonderful and continue to be so helpful and approachable. Nothing is too much trouble for any of the staff that we have had contact with during this time. I have had contact and dealings with other care homes but this one has been great.

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Review from Arthur G (Wife of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is well designed and the facilities and staff cannot be faulted. The gardens are well laid out and maintained. We had accomodation on the rear of the building and despite the fact that there is a major road less than 100m very little noise was heard.

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Review from M H (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant, wonderful, marvellous. A refuge in a time of need, Feeling much refreshed. If I was to suggest any improvements I would ask that staff communicate better. ie. filling forms in for food, still received food I didn't like.

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Review from Jean S (Wife of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I'm my husbands carer I can only comment on Derby Heights as we experienced it with so few occupants. The care and attention that he has had was excellent in all areas. Due to his difficulty in standing and walking he was unable to move around the home without the assistance of two carers. One important
asset was being able to dine with him on several occasions. When the care home is at full capacity there will be a different ambience. I have no critical comments to make at all about the excellent love and caring that he enjoyed during his short stay. Derby Heights can only be a great assets to the city.

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Review from Maxine D (Daughter of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, a stroke victim, recently spent a weeks respite while my mum, his lifetime carer had a cataract operation. My dad was made to feel welcome form the moment we arrived, with staff introducing themselves in stages so not to overwhelm him. The flowers and card in his room were a lovely touch and
having lunch with him before leaving him, certainly helped us all during this difficult time. The home has only recently opened there wasn't many residents so my dad was certainly spoilt by everyone. The rooms were lovely and made to feel like home from home. The meals were varied with good choice and all homemade. All in all my dad enjoyed his stay and I wouldn't hesitate to recommend Derby Heights or use them again.

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Review from Mabel M (Daughter of Resident) assisted by family/friend published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother stayed for a weeks respite while I had a holiday. She enjoyed lots of attention and every effort was made to ensure her stay was to her liking. The welcoming touch of a bouquet of flowers and card really couldn't have been improved on. The chef worked very hard to supply the type of food she
likes.

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Review from Georgina W (Daughter of Resident) assisted by family/friend published on 2 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was the only resident in Derby Heights as it had only just opened. She needed a profile bed so was given a premium room with one in. She was looked after very well. She was given a choice of when she went to bed and when she wanted to get up in the morning. She was given an excellent choice
of food, all home-made and of high quality. She had a blister on her leg and they arranged an appointment straight away at her doctors. I would highly recommend it there.

Reply from Julie Haughton, Manager at Derby Heights Care Home - Avery Healthcare

Thank you very much for your review. It was an absolute please looking after you Mum and we would be more than happy to see her join us again

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (226 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (7)

Diane

Diane Henry

Job Title: Home Manager

Joined: 2025

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Laura

Laura Wood

Job Title: Customer Service Manager

Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Joanna

Joanna Hunt

Job Title: Head Housekeeper

Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet

Janet Greaves

Job Title: Head Chef

Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

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Lena Patrick

Job Title: Administrator

Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.

Sarah

Sarah Kuri

Job Title: Well-Being Coordinator

Joined: 2024

Sarah joined us as one of our receptionists originally, and got to know our residents and relatives very well. Since finishing her degree course in Events Management she has transitioned to the role of Well-Being Coordinator. She brings a wealth of ideas and enthusiasm and is looking forward to enhancing the lives of our residents.

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Nigel Wilcox

Job Title: Maintenance Operative

Joined: 2025

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

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