Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 136 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450

These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynn Bennett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (65)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking

  • There is a visitors car park to the side of the home.

Derby Heights Care Home - Avery Healthcare Reviews (136)

9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.693) out of 10, based on 25 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Derby Heights Care Home - Avery Healthcare
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Total of 136, showing 101-120
Review from Chris M (Friend of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"WOW"! What a place looks really good. Excellent staff.
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Review from G C-P (Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have come to Derby Heights for 2 weeks following open heart surgery. I am most impressed with the care and attention I am being given and cannot fault anything. The staff are all very helpful and obliging. They are prepared to do anything to help me when I need it. My room is perfect and all the facilities
are first class. This is a very personal comment - I find it very strange to have to eat my last meal at 5:00pm. To me, this is very early.
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Review from Jean K (Friend of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Received the warmest welcome! To say I was impressed would be an understatement. Amazing place with amazing staff.
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Review from Kirsty K (Friend of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful care home, high standards, polite and friendly staff. Excellent service.
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Review from S W (Son of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In September 2016, we faced the difficult decision of finding a suitable home for our 83-year-old Mum who was finding it difficult to continue living independently due to increasing immobility and the steady progression of dementia. After visiting numerous care homes it became clear that Derby Heights
offers a step up in both facilities and standard of care.
As a recently opened and new property, the standard of comfort and facilities are excellent, the management and team are enthusiastic and have clearly set about ensuring their residents receive a level of care and attention that we would all hope to find if or when we need it. There is also an active relatives/management association which provides an excellent forum for dialogue between families and those looking after their loved ones. As a family, we sleep more comfortably knowing that Mum is safely in good hands at Derby Heights, and in an environment that is also a pleasure for us as visitors to relax within.
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Review from Jayne K (Friend of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited Derby Heights Care Home and from the minute I stepped in reception, I felt the WOW factor. Lovely home, friendly staff and the residents appeared very happy. The gardens are very well kept. The residents are taken on trips out and also there are many activities going on in the home. Would recommend
to anyone
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Review from K G (Friend of Resident) published on 2 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home from the moment you walk in, the reception staff are fantastic and really go out of their way to help. The care is brilliant, would highly recommend it. It's really is like a 5* hotel.
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Review from Sandra K (Daughter of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 88-year-old father stayed at Derby Heights for 4 weeks in respite care whilst my husband and I were abroad on holiday. The warmth and care from the staff was outstanding. He had a minor holiday himself! He joined in the many activities provided- the choir, days out etc. He particularly enjoyed the
Abba tribute band that came in to entertain the residents. Derby Heights is like a luxury hotel with beautiful facilities. I would highly recommend it. It gave us peace of mind that my father was being well looked after.
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Review from T S (Relative of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my sister-in-law whilst she was being cared for at Derby Heights Care Home. He has dementia and a fractured wrist during her stay she was well cared for stimulated will lots of activities and looked better than she has in years.
Her surroundings and staff are excellent. It's like a Five Star
Hotel.
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Review from CO (Resident) published on 30 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Like a hotel - well looked after. Carers work hard but need more of them. Queries and complaints are dealt with quickly and my visitors are made to feel welcome. My husband died since I've been here (10 days) and the staff were caring and sympathetic.
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Review from Joseph B (Resident) published on 30 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay and I feel that you have all helped my recuperation following a major operation.
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Review from Anne (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Derby Heights is a superbly appointed, brand new residential home which is setting a new standard for care of the elderly and dementia patients. All residents have spacious, immaculate bedrooms with en-suite facilities. There are many attractive communal/lounges and dining areas in addition to private
dining rooms and a cinema room. The grounds are attractively landscaped. There is a well organised programme of activities, ranging from professional singers to gardening. The staff are exceptionally caring and helpful. The individual care needs of each residents are effectively addressed and as carers and residents and their family get to know each other the home will go from strength to strength.
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Review from T O (Daughter of Resident) published on 13 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first saw Derby Heights we were amazed that it didn't cost substantially more than other homes as its appearance and facilities surpassed any others we had seen. During the 7 months my dad lived at Derby Heights the staff were always exceptionally friendly, welcoming and supportive to my both
my dad and all the family. They gave exceptional care to my dad in the final weeks of his life, adapting to his changing dietary and physical needs, but they were equally supportive to myself and other family members during those difficult times.


Their level of care was highlighted by their support following his passing and the attendance of several members of staff at his funeral. The staff treated my father with love and respect and it always felt more like visiting him at his home than in a care home; we all felt part of the family there. We were always offered food, refreshments and were welcome to sit in the comfortable lounge with the residents and join in with activities if we wanted to.

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Review from Olive S (Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my eight days stay at Derby Heights Care Home very much indeed, it would have been good to stay longer. Just one comment- we felt that there was rather a lack of serving staff at breakfast, putting pressure on those who were on duty but they did their best and we were happy to be patient.
Also, I enjoy traditionally cooked food and I found a little too much sauce/oil however just my taste! I also need gluten-free food and I was very well catered for in that way. I should be very happy to stay at Derby Heights Care Home again in the future. Thank you!
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Review from Doris A (Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having read many disgusting stories concerning care homes, I said a definite NO!! when my daughter and son-in-law said they had booked a holiday and would I mind staying in Derby Heights. They had already viewed and taken me to see if I would be happy. I relented immediately and enjoyed my stay.
My
first impression apart from the magnificent interior of the building was the attention from all the staff. They obviously enjoy their work and are a credit to the company. No if's or but's, just certainty. They will bring whatever you require to your room.
No disgusting stories from Derby Heights!
I am looking forward to my stay in August.
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Review from Brendan L (Son-in-law of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff and service. Both parents very happy during a brief stay here.
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Review from K M (Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall standard very good. Staff very helpful but they could do with more help especially at night. I have been unable to use some of the facilities so cannot comment. Food very poor. Lukewarm, and cold plates. Meals would be better served directly from the kitchen instead of from serving trolley which
does not keep food hot. If the menu was better the likelihood of recommending Derby Heights would be a great deal higher.
Reply from Rachel Tattershaw, Home Manager at Derby Heights Care Home - Avery Healthcare

I am extremely sorry that you are not entirely happy with the meals being served here at Derby Heights, but and I want to assure you that this will be a priority area for me to look into as the new Home Manager.

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Review from B S (Friend of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reception very good and all the staff are very good. Facilities good and everywhere is clean and polished. A well cared for "Care Home".
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Review from J H (Daughter-in-law of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law came into Derby Heights to recover after surgery. The staff, have all been wonderful, very caring and nothing is too much trouble. Everywhere is spotless and it's a pleasure to visit.
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Review from G F (Daughter of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Derby Heights is a beautiful place, that could easily be mistaken for a 5-star hotel on first viewing. The communal areas and bedrooms are kept spotlessly clean. The facilities for the residents are first class for their care needs (like the assisted bathrooms) and for the leisure activities (like the
on-site cinema). The rooms are very spacious and all seem to have nice views. The staff, are very friendly and welcoming, they try their best to provide individualised care to each of the residents, all the time, which is greatly appreciated as 'one size does not fit all' when dealing with people and their needs.
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (217 Excellents x 5) + (74 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 300 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (8)

Diane

Diane Henry

Job Title: Home Manager Joined: 2025

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise

Louise Summers

Job Title: Deputy Manager Joined: 2024

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.


Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Laura

Laura Wood

Job Title: Customer Service Manager Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Joanna

Joanna Hunt

Job Title: Head Housekeeper Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet

Janet Greaves

Job Title: Head Chef Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

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Lena Patrick

Job Title: Administrator Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.

Sarah

Sarah Kuri

Job Title: Well-Being Coordinator Joined: 2024

Sarah joined us as one of our receptionists originally, and got to know our residents and relatives very well. Since finishing her degree course in Events Management she has transitioned to the role of Well-Being Coordinator. She brings a wealth of ideas and enthusiasm and is looking forward to enhancing the lives of our residents.

Nigel

Nigel Wilcox

Job Title: Maintenance Operative Joined: 2025

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

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