Derby Heights Care Home - Avery Healthcare

After a recommendation and a short visit decided to stay for a weeks trial after a short settling in period, joined in with some of the many activities offered. Staff were very helpful and manager was quick to deal with any queries. Meals were very good and although I am a plain eater managed to find meals without much garnish. Bedroom was beautifully furnished and bed was very comfortable, a lot of light in the room which I appreciated. There was a follow up a few days after going home and a promise to keep in touch. In all trial was successful and as and when my need arises I will be in contact with them again.

Very high-quality environment, spotlessly clean and high-quality furnishings. My father stayed for 10 days for respite care. He'd been dreading it as it was his first experience of a care home. Staff were reassuring, friendly and efficient from initial assessment visit to arrival and throughout the stay which made him settle and be content. Complete peace of mind for me. Dad enjoyed the majority of the food.

From the moment I walked through the doors of Derby Heights, I was blown away by how beautiful this home is. I was shown all of the rooms available together with the facilities. All rooms are light, airy and beautifully decorated with colour coordinating furnishings.

Staff members were introduced as we toured the home and everyone was polite and very welcoming. I can honestly say that I no longer have any worries knowing that my step-dad is receiving wonderful care here and that worry that we all may have when we may need care ourselves has been taken away, I've put my request in already!

Excellent staff and impressive facilities. Always immaculate and very welcoming.

Derby Heights is the best place I have ever seen. Not only is it a beautiful place, the staff are the best I have ever encountered. It makes for a first class care and residential home.

We called into the home in October for a brochure, we fell in love with Derby Heights straight away. We moved in during November for two weeks to see if we liked it and have never looked back.

After a lot of falls culminating in a broken shoulder and after trying 24/7 live-in home care the family felt it was no longer safe or practical for mum to live at home. We looked at a wide range of local care homes and were immediately impressed with the beautiful new facilities of Derby Heights. Mum was very reluctant to take this step and resistant to settling ar first. The staff were kind and did everything possible to look after her. Fifteen months on she is much more content and finally settled. Any issues are dealt with well and we continue to be very pleased.

I came to Derby Heights Care Home direct from hospital in Nottingham after a major operation. The home provided a very welcoming, reassuring and safe environment to enable me to continue my recovery. The staff, facilities, food and drink and care staff have all been excellent and it's such a high-quality environment. I will leave here with very good memories of the experience and would be happy to come back.

What can I say? This place is amazing and I have never seen anywhere like it! Great job, great people, great place.

My husband has been a resident at Derby Heights for a year and we both remain totally satisfied and entirely convinced that this home was the very best choice available to us in the sad circumstances of his need for 24hour care. The home itself is second to none in its design, decor and facilities. I visit every day and always look forward to the welcome I receive and the atmosphere created in all areas of the home. More importantly, however, is the compassionate and expert care provided to my husband by all the staff. The expertise of the management, the professionalism and genuine kindness of the care staff and the high level of competence and commitment of staff in the other support areas all contribute to making this home outstanding and in my experience incomparably better than any others in the area. In making our choice originally, I viewed at least twelve other homes and none compared to Derby Heights. It was simply the best available and has remained so over this first year.

"WOW"! What a place looks really good. Excellent staff.

I have come to Derby Heights for 2 weeks following open heart surgery. I am most impressed with the care and attention I am being given and cannot fault anything. The staff are all very helpful and obliging. They are prepared to do anything to help me when I need it. My room is perfect and all the facilities are first class. This is a very personal comment - I find it very strange to have to eat my last meal at 5:00pm. To me, this is very early.

Received the warmest welcome! To say I was impressed would be an understatement. Amazing place with amazing staff.

Beautiful care home, high standards, polite and friendly staff. Excellent service.

As a recently opened and new property, the standard of comfort and facilities are excellent, the management and team are enthusiastic and have clearly set about ensuring their residents receive a level of care and attention that we would all hope to find if or when we need it. There is also an active relatives/management association which provides an excellent forum for dialogue between families and those looking after their loved ones. As a family, we sleep more comfortably knowing that Mum is safely in good hands at Derby Heights, and in an environment that is also a pleasure for us as visitors to relax within.

Visited Derby Heights Care Home and from the minute I stepped in reception, I felt the WOW factor. Lovely home, friendly staff and the residents appeared very happy. The gardens are very well kept. The residents are taken on trips out and also there are many activities going on in the home. Would recommend to anyone

What a fantastic care home from the moment you walk in, the reception staff are fantastic and really go out of their way to help. The care is brilliant, would highly recommend it. It's really is like a 5* hotel.

My 88-year-old father stayed at Derby Heights for 4 weeks in respite care whilst my husband and I were abroad on holiday. The warmth and care from the staff was outstanding. He had a minor holiday himself! He joined in the many activities provided- the choir, days out etc. He particularly enjoyed the Abba tribute band that came in to entertain the residents. Derby Heights is like a luxury hotel with beautiful facilities. I would highly recommend it. It gave us peace of mind that my father was being well looked after.

Her surroundings and staff are excellent. It's like a Five Star Hotel.

Like a hotel - well looked after. Carers work hard but need more of them. Queries and complaints are dealt with quickly and my visitors are made to feel welcome. My husband died since I've been here (10 days) and the staff were caring and sympathetic.