Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.8 144 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.
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Care Provided by Derby Heights Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450

These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Henry (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (65)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking

  • There is a visitors car park to the side of the home.

Derby Heights Care Home - Avery Healthcare Reviews (144)

9.8

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.8 (9.766) out of 10, based on 28 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 144 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Derby Heights Care Home - Avery Healthcare
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Total of 144, showing 101-120
Review from Gillian W (Stepdaughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked through the doors of Derby Heights, I was blown away by how beautiful this home is. I was shown all of the rooms available together with the facilities. All rooms are light, airy and beautifully decorated with colour coordinating furnishings.


Staff members were introduced

as we toured the home and everyone was polite and very welcoming. I can honestly say that I no longer have any worries knowing that my step-dad is receiving wonderful care here and that worry that we all may have when we may need care ourselves has been taken away, I've put my request in already!
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Review from Adam F (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and impressive facilities. Always immaculate and very welcoming.
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Review from M Z (Resident) assisted by family/friend published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Derby Heights is the best place I have ever seen. Not only is it a beautiful place, the staff are the best I have ever encountered. It makes for a first class care and residential home.
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Review from J Z (Resident) assisted by family/friend published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We called into the home in October for a brochure, we fell in love with Derby Heights straight away. We moved in during November for two weeks to see if we liked it and have never looked back.
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Review from L B (Daughter of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a lot of falls culminating in a broken shoulder and after trying 24/7 live-in home care the family felt it was no longer safe or practical for mum to live at home. We looked at a wide range of local care homes and were immediately impressed with the beautiful new facilities of Derby Heights. Mum
was very reluctant to take this step and resistant to settling ar first. The staff were kind and did everything possible to look after her. Fifteen months on she is much more content and finally settled. Any issues are dealt with well and we continue to be very pleased.
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Review from Mike G (Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Derby Heights Care Home direct from hospital in Nottingham after a major operation. The home provided a very welcoming, reassuring and safe environment to enable me to continue my recovery. The staff, facilities, food and drink and care staff have all been excellent and it's such a high-quality
environment. I will leave here with very good memories of the experience and would be happy to come back.
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Review from Aaron A (Friend of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say? This place is amazing and I have never seen anywhere like it! Great job, great people, great place.
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Review from Patricia P (Wife of Resident) published on 29 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Derby Heights for a year and we both remain totally satisfied and entirely convinced that this home was the very best choice available to us in the sad circumstances of his need for 24hour care. The home itself is second to none in its design, decor and facilities.
I visit every day and always look forward to the welcome I receive and the atmosphere created in all areas of the home. More importantly, however, is the compassionate and expert care provided to my husband by all the staff. The expertise of the management, the professionalism and genuine kindness of the care staff and the high level of competence and commitment of staff in the other support areas all contribute to making this home outstanding and in my experience incomparably better than any others in the area. In making our choice originally, I viewed at least twelve other homes and none compared to Derby Heights. It was simply the best available and has remained so over this first year.
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Review from Chris M (Friend of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"WOW"! What a place looks really good. Excellent staff.
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Review from G C-P (Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have come to Derby Heights for 2 weeks following open heart surgery. I am most impressed with the care and attention I am being given and cannot fault anything. The staff are all very helpful and obliging. They are prepared to do anything to help me when I need it. My room is perfect and all the facilities
are first class. This is a very personal comment - I find it very strange to have to eat my last meal at 5:00pm. To me, this is very early.
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Review from Jean K (Friend of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Received the warmest welcome! To say I was impressed would be an understatement. Amazing place with amazing staff.
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Review from Kirsty K (Friend of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful care home, high standards, polite and friendly staff. Excellent service.
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Review from S W (Son of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In September 2016, we faced the difficult decision of finding a suitable home for our 83-year-old Mum who was finding it difficult to continue living independently due to increasing immobility and the steady progression of dementia. After visiting numerous care homes it became clear that Derby Heights
offers a step up in both facilities and standard of care.
As a recently opened and new property, the standard of comfort and facilities are excellent, the management and team are enthusiastic and have clearly set about ensuring their residents receive a level of care and attention that we would all hope to find if or when we need it. There is also an active relatives/management association which provides an excellent forum for dialogue between families and those looking after their loved ones. As a family, we sleep more comfortably knowing that Mum is safely in good hands at Derby Heights, and in an environment that is also a pleasure for us as visitors to relax within.
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Review from Jayne K (Friend of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited Derby Heights Care Home and from the minute I stepped in reception, I felt the WOW factor. Lovely home, friendly staff and the residents appeared very happy. The gardens are very well kept. The residents are taken on trips out and also there are many activities going on in the home. Would recommend
to anyone
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Review from K G (Friend of Resident) published on 2 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home from the moment you walk in, the reception staff are fantastic and really go out of their way to help. The care is brilliant, would highly recommend it. It's really is like a 5* hotel.
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Review from Sandra K (Daughter of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 88-year-old father stayed at Derby Heights for 4 weeks in respite care whilst my husband and I were abroad on holiday. The warmth and care from the staff was outstanding. He had a minor holiday himself! He joined in the many activities provided- the choir, days out etc. He particularly enjoyed the
Abba tribute band that came in to entertain the residents. Derby Heights is like a luxury hotel with beautiful facilities. I would highly recommend it. It gave us peace of mind that my father was being well looked after.
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Review from T S (Relative of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my sister-in-law whilst she was being cared for at Derby Heights Care Home. He has dementia and a fractured wrist during her stay she was well cared for stimulated will lots of activities and looked better than she has in years.
Her surroundings and staff are excellent. It's like a Five Star
Hotel.
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Review from CO (Resident) published on 30 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Like a hotel - well looked after. Carers work hard but need more of them. Queries and complaints are dealt with quickly and my visitors are made to feel welcome. My husband died since I've been here (10 days) and the staff were caring and sympathetic.
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Review from Joseph B (Resident) published on 30 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay and I feel that you have all helped my recuperation following a major operation.
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Review from Anne (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Derby Heights is a superbly appointed, brand new residential home which is setting a new standard for care of the elderly and dementia patients. All residents have spacious, immaculate bedrooms with en-suite facilities. There are many attractive communal/lounges and dining areas in addition to private
dining rooms and a cinema room. The grounds are attractively landscaped. There is a well organised programme of activities, ranging from professional singers to gardening. The staff are exceptionally caring and helpful. The individual care needs of each residents are effectively addressed and as carers and residents and their family get to know each other the home will go from strength to strength.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (264 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 334 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Diane

Diane Henry

Job Title: Home Manager Joined: 2025

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise

Louise Summers

Job Title: Deputy Manager Joined: 2024

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.


Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Laura

Laura Wood

Job Title: Customer Service Manager Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Joanna

Joanna Hunt

Job Title: Head Housekeeper Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet

Janet Greaves

Job Title: Head Chef Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

Nigel

Nigel Wilcox

Job Title: Maintenance Operative Joined: 2025

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

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Carly Smyth

Job Title: Administrator Joined: 2019

Carly has worked in various roles in Derby Heights, including host, carer, and senior carer. After seven years, she was ready to accept a new challenge and become the Home Administrator. Due to her long association with the home, she knows the staff, residents and relatives very well, and this will prove valuable in her new role. Carly lives locally with her husband, two children and dog. She particularly enjoys family time, walks and nights out.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derby Heights Care Home - Avery Healthcare to verify any information. View our terms and conditions. Derby Heights Care Home - Avery Healthcare has an Enhanced Service - more info.