Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 136 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynn Bennett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking

  • There is a visitors car park to the side of the home.

Derby Heights Care Home - Avery Healthcare Reviews (136)

Total of 136, showing 81-100
9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.689) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 136 reviews.

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Review from P W (Daughter of Resident) published on 27 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has enjoyed her second week of respite care and is much more relaxed and rested since her stay. She is very complimentary about all the staff. I have found all staff friendly and helpful when speaking to them by telephone and in person. I feel that I have listened too and all my questions are
answered.

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Review from W S (Friend of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit to care home at Derby Heights. Very impressed with quality of build, quality of room, furnishing and general layout of premises.
Particularly impressed with all staff; appearance, cheerfulness, politeness, patience and obvious consideration for residents. Could not be faulted.

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Review from J C (Niece of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is receiving respite care following hospitalisation from a fall at home.


I had visited Derby Heights when considering a range of care homes for a close family member. Derby Heights was above and beyond all home visited and knew he (my uncle) would have his needs met. When I visit him, sitting

in the piano lounge, it's like a lovely hotel. All staff at all levels are incredibly helpful, polite and professional. Cannot praise this home enough.

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Review from Stacey S (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent, good communication between staff and relatives. Everybody is generous with their time.

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Review from Susan H (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience is very good.


Communication between staff and visitors is good.


There were a few issues at the beginning of Mum's stay but I have been assured they will be addressed.


Happy to be allowed to bring the dog as all residents enjoy fussing over her!

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Review from Lynne L (Daughter of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Derby Heights Care Home since the beginning of this year and he is very happy there. I too am very satisfied with the level of care provided for him. The home has a pleasant, friendly ambience and the bedrooms and communal areas are spacious and attractively decorated and furnished.
The food is of a high standard and plenty of entertainment is provided for the residents.


I have found all members of staff I have met to be pleasant, friendly and efficient and my father speaks very highly of them, which is reassuring for me as I live some distance away. I Definitely feel I made the best choice of home for Dad.

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Review from Sharon F (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience. Mum loves going into Derby Heights for respite care. The staff are lovely and all the residents seem very happy. We have had issues in the post with missing laundry but this now seems to be resolved.

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Review from Valerie H (Friend of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited by my friend who is enjoying two weeks of respite care with his wife. I found the home to be extremely welcoming and friendly. It is a superb building and one feels as if the visit is to a luxury hotel. The whole place exudes peace and quiet and a definite feeling of safety and genuine
care. The invitation was for lunch and I was so impressed. We had a separate dining room for our little group, immaculately furnished and laid out. The carers are so friendly and caring.

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Review from B M (Friend of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Invited to lunch with friends who are residents. Very impressed by overall ambience and atmosphere. Friendly staff, good service at lunch in very pleasant surroundings.

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Review from R L (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been great. Mum feels a lot better since being in the home. The place is clean and everything is really good.

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Review from Joan L (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recommendation and a short visit decided to stay for a weeks trial after a short settling in period, joined in with some of the many activities offered. Staff were very helpful and manager was quick to deal with any queries. Meals were very good and although I am a plain eater managed to find
meals without much garnish. Bedroom was beautifully furnished and bed was very comfortable, a lot of light in the room which I appreciated. There was a follow up a few days after going home and a promise to keep in touch. In all trial was successful and as and when my need arises I will be in contact with them again.

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Review from G B (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high-quality environment, spotlessly clean and high-quality furnishings. My father stayed for 10 days for respite care. He'd been dreading it as it was his first experience of a care home. Staff were reassuring, friendly and efficient from initial assessment visit to arrival and throughout the
stay which made him settle and be content. Complete peace of mind for me. Dad enjoyed the majority of the food.

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Review from Gillian W (Stepdaughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked through the doors of Derby Heights, I was blown away by how beautiful this home is. I was shown all of the rooms available together with the facilities. All rooms are light, airy and beautifully decorated with colour coordinating furnishings.


Staff members were introduced

as we toured the home and everyone was polite and very welcoming. I can honestly say that I no longer have any worries knowing that my step-dad is receiving wonderful care here and that worry that we all may have when we may need care ourselves has been taken away, I've put my request in already!

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Review from Adam F (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and impressive facilities. Always immaculate and very welcoming.

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Review from M Z (Resident) assisted by family/friend published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derby Heights is the best place I have ever seen. Not only is it a beautiful place, the staff are the best I have ever encountered. It makes for a first class care and residential home.

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Review from J Z (Resident) assisted by family/friend published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We called into the home in October for a brochure, we fell in love with Derby Heights straight away. We moved in during November for two weeks to see if we liked it and have never looked back.

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Review from L B (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lot of falls culminating in a broken shoulder and after trying 24/7 live-in home care the family felt it was no longer safe or practical for mum to live at home. We looked at a wide range of local care homes and were immediately impressed with the beautiful new facilities of Derby Heights. Mum
was very reluctant to take this step and resistant to settling ar first. The staff were kind and did everything possible to look after her. Fifteen months on she is much more content and finally settled. Any issues are dealt with well and we continue to be very pleased.

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Review from Mike G (Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Derby Heights Care Home direct from hospital in Nottingham after a major operation. The home provided a very welcoming, reassuring and safe environment to enable me to continue my recovery. The staff, facilities, food and drink and care staff have all been excellent and it's such a high-quality
environment. I will leave here with very good memories of the experience and would be happy to come back.

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Review from Aaron A (Friend of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? This place is amazing and I have never seen anywhere like it! Great job, great people, great place.

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Review from Patricia P (Wife of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Derby Heights for a year and we both remain totally satisfied and entirely convinced that this home was the very best choice available to us in the sad circumstances of his need for 24hour care. The home itself is second to none in its design, decor and facilities.
I visit every day and always look forward to the welcome I receive and the atmosphere created in all areas of the home. More importantly, however, is the compassionate and expert care provided to my husband by all the staff. The expertise of the management, the professionalism and genuine kindness of the care staff and the high level of competence and commitment of staff in the other support areas all contribute to making this home outstanding and in my experience incomparably better than any others in the area. In making our choice originally, I viewed at least twelve other homes and none compared to Derby Heights. It was simply the best available and has remained so over this first year.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (226 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (7)

Diane

Diane Henry

Job Title: Home Manager

Joined: 2025

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Laura

Laura Wood

Job Title: Customer Service Manager

Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Joanna

Joanna Hunt

Job Title: Head Housekeeper

Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet

Janet Greaves

Job Title: Head Chef

Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

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Lena Patrick

Job Title: Administrator

Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.

Sarah

Sarah Kuri

Job Title: Well-Being Coordinator

Joined: 2024

Sarah joined us as one of our receptionists originally, and got to know our residents and relatives very well. Since finishing her degree course in Events Management she has transitioned to the role of Well-Being Coordinator. She brings a wealth of ideas and enthusiasm and is looking forward to enhancing the lives of our residents.

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Nigel Wilcox

Job Title: Maintenance Operative

Joined: 2025

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

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