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- Derby Heights Care Home - Avery Healthcare







Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as...
Care Provided by Derby Heights Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Derby Heights Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diane Henry (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.
Parking
- There is a visitors car park to the side of the home.
Derby Heights Care Home - Avery Healthcare Reviews (145)
Derby Heights Care Home - Avery Healthcare has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 145 reviews.
My mother has been a resident for 10 months, having previously been independent living a managed block of flats. She was attended 3 times a day by home carers but was quite isolated through her mobility and her very short-term memory. Since transferring t Derby Heights she has found the various activities and people contact very beneficial. I have been delighted with all aspects of her new home.
I have lived here since April 2018 and feel so lucky to be cared for by very kind, caring, patient staff. The meals are excellent, nicely served and plenty of variety to choose from. The place is kept spotlessly clean by very kind cleaning staff. My private room is perfect for my needs, looking out onto a very well kept garden and my own bathroom has all I need.
The quality of the food was excellent which helped my recovery. I had a very pleasant room, well equipped and comfortable.
I also like the atrium and the fact that when people came to visit me, there were many varied pleasant areas to sit - patio, lounges, atrium. What an enjoyable stay. Thank you.
Lovely environment, clean and well managed, my relative is very well looked after with compassionate staff. It feels at times that there could be more staff as it is a challenge to manage the needs of everyone, but I do not think care is compromised as a result of this.
Activities are in place but again perhaps a more individually tailored need could be done, this is not a critic just a comment.
I would not wish my relative to be anywhere else. They are looked after with dignity and kindness and all needs are met fully.
We selected Derby Heights because of its location, facilities, quality of care and perhaps above all, the perception one has that it's a hotel rather than a typical care/nursing home. On all of these points, we haven't been disappointed. The staff have been excellent and without exception, very professional and accommodating at all times and we have been very pleased with the overall care. Yes, it is expensive compared with other care homes, but not if compared with full board at an equivalent hotel. I can offer no better testimonial than to say that if such a need fell upon me, then I would be happy to be a resident there.
Everything was very satisfactory and staff friendly.
My experience of Derby Heights was like staying in a first class hotel anywhere in the world. I will recommend it to my friends. I'd be very happy to stay there again.
Staff very welcoming. The care home is a wonderful place to visit. More like a five star hotel. Very impressed with all I've seen here. Great to know my friend is so well cared for 10/10 for all concerned.
Best care home ever. Facilities are wonderful and the staff are so caring and kind even to visitors. Wishing you continued success as Derby Heights is absolutely wonderful.
My mum has enjoyed her second week of respite care and is much more relaxed and rested since her stay. She is very complimentary about all the staff. I have found all staff friendly and helpful when speaking to them by telephone and in person. I feel that I have listened too and all my questions are answered.
Particularly impressed with all staff; appearance, cheerfulness, politeness, patience and obvious consideration for residents. Could not be faulted.
My uncle is receiving respite care following hospitalisation from a fall at home.
I had visited Derby Heights when considering a range of care homes for a close family member. Derby Heights was above and beyond all home visited and knew he (my uncle) would have his needs met. When I visit him, sitting in the piano lounge, it's like a lovely hotel. All staff at all levels are incredibly helpful, polite and professional. Cannot praise this home enough.
Absolutely excellent, good communication between staff and relatives. Everybody is generous with their time.
Overall experience is very good.
Communication between staff and visitors is good.
There were a few issues at the beginning of Mum's stay but I have been assured they will be addressed.
Happy to be allowed to bring the dog as all residents enjoy fussing over her!
My father has been at Derby Heights Care Home since the beginning of this year and he is very happy there. I too am very satisfied with the level of care provided for him. The home has a pleasant, friendly ambience and the bedrooms and communal areas are spacious and attractively decorated and furnished. The food is of a high standard and plenty of entertainment is provided for the residents.
I have found all members of staff I have met to be pleasant, friendly and efficient and my father speaks very highly of them, which is reassuring for me as I live some distance away. I Definitely feel I made the best choice of home for Dad.
A very pleasant experience. Mum loves going into Derby Heights for respite care. The staff are lovely and all the residents seem very happy. We have had issues in the post with missing laundry but this now seems to be resolved.
Invited to lunch with friends who are residents. Very impressed by overall ambience and atmosphere. Friendly staff, good service at lunch in very pleasant surroundings.
I was invited by my friend who is enjoying two weeks of respite care with his wife. I found the home to be extremely welcoming and friendly. It is a superb building and one feels as if the visit is to a luxury hotel. The whole place exudes peace and quiet and a definite feeling of safety and genuine care. The invitation was for lunch and I was so impressed. We had a separate dining room for our little group, immaculately furnished and laid out. The carers are so friendly and caring.
The home has been great. Mum feels a lot better since being in the home. The place is clean and everything is really good.
After a recommendation and a short visit decided to stay for a weeks trial after a short settling in period, joined in with some of the many activities offered. Staff were very helpful and manager was quick to deal with any queries. Meals were very good and although I am a plain eater managed to find meals without much garnish. Bedroom was beautifully furnished and bed was very comfortable, a lot of light in the room which I appreciated. There was a follow up a few days after going home and a promise to keep in touch. In all trial was successful and as and when my need arises I will be in contact with them again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 29 Sep 2025
Following our recent coffee morning held 26/9/25 in aid of Macmillan, we are thrilled to announce that we have raised £250. There were a variety of cakes on offer, some...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
There are no upcoming events for Derby Heights Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Derby Heights Care Home - Avery Healthcare.
Meet the Team (7)

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.
Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.
She is a people person who always likes to make sure the staff and residents are enjoying their day.
Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.
Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

Carly has worked in various roles in Derby Heights, including host, carer, and senior carer. After seven years, she was ready to accept a new challenge and become the Home Administrator. Due to her long association with the home, she knows the staff, residents and relatives very well, and this will prove valuable in her new role. Carly lives locally with her husband, two children and dog. She particularly enjoys family time, walks and nights out.
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