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- Derby Heights Care Home - Avery Healthcare







Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as...
Care Provided by Derby Heights Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Derby Heights Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diane Henry (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.
Parking
- There is a visitors car park to the side of the home.
Derby Heights Care Home - Avery Healthcare Reviews (145)
Derby Heights Care Home - Avery Healthcare has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 145 reviews.
My stay at Derby Heights Care Home has been very comfortable and all the staff have been pleasant and helpful. One little suggestion I would make is that supper should be one hour later. Having had a very nice lunch at 1 pm, I wasn't ready for supper at 5 pm.
Thank you for taking the time to review Derby Heights Care Home. I am so glad you enjoyed your stay with us. We will take your point on board regarding the timing of the meals and speak to our culinary team to see if we can be more flexible for anyone who feels the timings of certain meals are not working well for them. Best wishes, Gaynor.
Mum has been living at Derby Heights for over a year now and is very settled. Family visit regularly and we are always welcomed and know that Mum is well cared for. On a recent visit, it was so lovely to see a few nursery children visiting and completing puzzles with the residents' help. The atmosphere is always calm and friendly, it is immaculately kept and all Mum's laundry is beautifully looked after. The meals are excellent and the activities staff are amazing considering how many residents need entertaining. We are so pleased we chose Derby Heights and cannot praise all the team enough for their dedication and care. It felt like such a happy place last week, and back to normal after covid, thankyou.
Thank you for taking the time to review Derby Heights Care Home in Derby and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our...
Very pleasant place. Everyone very kind and thoughtful, mostly. Not enough staff, dining area mostly.
Thank you for taking the time to leave a review about your experience as a resident of Derby Heights. The staff team work hard to ensure they offer a quality service to everyone in their care and will value your positive feedback. I am sorry that you have felt the staffing levels have fallen short...
Your staff provided quality of life for my relative and dignity in death. The team from housekeeping to the matron were stunning, The care assistant and team leader always put individuals first. As a family, we are extremely grateful. Thank you.
Thank you so much for spending time leaving feedback about your experiences of Derby Heights Care Home. The staff will very much appreciate the comments you have made. We are very proud of the standard of care and support offered to all our residents. Best wishes, Gaynor
I have been here since January 2022 with my wife, who passed away in May. Everyone has been most kind and understanding. They have helped me cope with a terrible loss. I have nothing but praise for the management and staff.
Thank you for taking the time to review Derby Heights Care Home. It is so nice for the staff team to receive such positive feedback, we appreciate the time that you have taken to acknowledge the support you have received during such a difficult time. Our thoughts are with you. Best wishes, Gaynor.
We have found everyone to be very helpful and friendly and would recommend to anyone needing care. We have no complaints at all.
Thank you for taking the time to review Derby Heights Care Home In Littleover. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
The staff are extremely good and helpful. The food is excellent. The activities are okay.
Thank you for taking the time to review Derby Heights Care Home in Derby. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that the...
All staff are so friendly, rooms are very clean and nothing is too much trouble. Dad was in for rehab care and due to Covid regulations had to isolate for two weeks but as soon as he could move around he made friends and enjoyed the facilities and garden.
Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care our staff team provide daily. We are pleased to hear that your father-in-law had an enjoyable stay with us; he is welcome back anytime should he require our services again. Best wishes.
We have been extremely pleased with the care given to our dear dad since mum passed away. Although the pandemic has restricted visits to see dad the staff have worked hard to enable us to have contact with dad via Skype, phone and a special visiting area in the home. They have had good communication with us regarding dad's health and needs. Extremely grateful for the excellent care given mum and dad.
Thank you for taking the time to review Derby Heights Care Home and for your 5-star ratings. We are delighted to hear how satisfied you are with the exceptional level of care we provide to all residents. It is a true pleasure to have your father as part of our loving care community. We understand...
Friendly, helpful, cheerful and caring staff with a very clean, smart set of rooms and facilities.
Thank you for taking the time to review Derby Height Care Home. We are delighted to hear such kind words about our home and our staff team who go above the standards to deliver an exceptional level of care to all residents daily and cater for all individuals needs. Best wishes, Rachel
My mum was a resident for respite care. The staff were very helpful, and the facilities very good, even though some were not available due to COVID-19 restrictions. Mum reported to me that the food was of a very good standard and good levels of cleanliness.
Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear that your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. The well-being of our residents is our primary...
Friendly and caring staff. Lovely welcoming atmosphere. High standard of care and facilities.
Best wishes, Rachel.
Derby Heights Care Home and the whole team have changed my mum's standard of life in the most remarkable manner. She has late-stage Alzheimer's and as such has been depressed, isolated and withdrawn for many years, thanks to Derby Heights and the team she is like a new person, happy, content and with a new purpose in life. An amazing turnaround for which we are truly thankful.
Thank you for taking the time to review Derby Heights and for your amazing 5-star ratings. Your positive feedback is truly invaluable to us and I will be sure to pass this onto the rest of the team. It is a true pleasure to have your mother as part of our loving care community and we are delighted...
My mother has been very happy at Derby Heights Care Home since moving in 6 months ago despite the restrictions in place due to Covid. She is particularly impressed by the friendliness and care of the staff, the food and drink on offer and the activities arranged. As a family we are very happy with the contact and liaison provided by staff to assure us that she is being well looked after.
Thank you for taking the time to review Derby Heights Care Home. We really appreciate your kind review of our home and are so pleased to hear that you feel your mother has settled in well, within our loving care community. Our dedicated staff team always go above and beyond to provide expert...
Mum moved into Derby Heights in the summer of 2020. It was her own decision. She settled in quickly and was made to feel welcome by both staff and fellow residents. I cannot rate the home highly enough. In all aspects, it provides an excellent service. Mum, who lived alone for many years, now has daily contact with other people and she has been encouraged to take part in a wide range of activities. However, she can still enjoy her own company in the comfort of her own room and she can still have her occasional glass of sherry! The care staff are very attentive and keep the family regularly informed of her welfare. The reception staff and the administration team are great and are always very friendly and helpful either on the phone or when visiting. They have all been superb during the current difficult times. The most important thing is that my mother is safe and happy in her new home and she knows that she herself made the right decision.
Thank you for taking the time to review Derby Heights Care Home and thank you for your amazing five-star ratings. Your kind words about our home and staff team are truly invaluable to us. We are delighted to hear how well your mother has settled in and it is a true pleasure to have her as a part of...
Could not be happier. Mum is so well looked after in every respect. I have complete peace of mind both in regards to her physical and mental wellbeing. Nothing is too much trouble, and most importantly, the staff are genuine in their care, concerns and efforts to keep residents happy and comfortable. Mum is most definitely happier since she has been here and her mental health much improved. Thank you!
Thank you for taking the time to review Derby Heights Care Home and for your lovely feedback which is truly invaluable to us and our staff team. We are delighted to hear that your mother is happy/comfortable living here in the loving community that we create, giving you the peace of mind that you...
I find the staff to be second to none. Really polite and helpful. They keep me informed about any issues. The home is excellently furnished. The stay safe policy during the current lockdown has been clear and comprehensive.
Thank you for taking the time to review Derby Heights Care Home. Your kind words about our staff team are truly invaluable to us. Our highly trained staff team go above and beyond each day to deliver the exceptional level of care your loved one deserves, whilst strictly following our stringent...
Found it hard to come to terms with Mum going into a residential home, wasn't helped not being able to see her into her room because of Covid-19. I know she is being well looked after.
Thank you for reviewing Derby Heights Care Home. We understand the challenges our residents and their loved ones have faced due to the Covid-19 Government restrictions. Our highly trained staff team have stepped up in many ways to ensure they are still receiving the highest level of care they...
On entry to the home, one is always greeted warmly by the reception. The area is always kept clean and tidy, coffee, tea and cakes are always available. Arriving on the suite (Sudbury), the staff are always polite and if there is anything to tell you they will call you over. The hostesses and kitchen staff along with care staff are very helpful at mealtimes as Mum is registered blind and needs assistance. Overall staff training is excellent and meets the necessary requirements of my mum and the other residents. Mum enjoys a laugh and joke with the staff. The attitude of the staff makes me content because Mum is happy there and it gives me peace of mind knowing all is well. An important thing is the office door to the manager is always open which enables one to discuss anything.
Everyone at Derby Heights has been very caring and considerate and my mum has been treated with respect and dignity at all times. All the staff are helpful and kind and I'm grateful for everything they do - the activities and food are great. The social media is good for seeing what is happening whilst we aren't able to visit in person.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 29 Sep 2025
Following our recent coffee morning held 26/9/25 in aid of Macmillan, we are thrilled to announce that we have raised £250. There were a variety of cakes on offer, some...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
There are no upcoming events for Derby Heights Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Derby Heights Care Home - Avery Healthcare.
Meet the Team (7)

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.
Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.
She is a people person who always likes to make sure the staff and residents are enjoying their day.
Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.
Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

Carly has worked in various roles in Derby Heights, including host, carer, and senior carer. After seven years, she was ready to accept a new challenge and become the Home Administrator. Due to her long association with the home, she knows the staff, residents and relatives very well, and this will prove valuable in her new role. Carly lives locally with her husband, two children and dog. She particularly enjoys family time, walks and nights out.
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