Derby Heights Care Home - Avery Healthcare

Everyone at Derby Heights has been very caring and considerate and my mum has been treated with respect and dignity at all times. All the staff are helpful and kind and I'm grateful for everything they do - the activities and food are great. The social media is good for seeing what is happening whilst we aren't able to visit in person.

Excellent care and support by the team at Derby Heights, especially at these times. I would highly recommend Derby Heights.

My mother has been a resident of Derby Heights care home since March 2019. In that time, her care has been exceptional. The staff are attentive, kind and considerate of her needs. She is encouraged to take part in the many and varied activities on offer and the food is very good and plentiful. She regularly reminds me of how happy she is.

I have not visited due to being isolated from March until the lockdown is lifted. Denby Heights have contacted me regularly for updates on my mother's wellbeing. She is regularly unwell and the carers have been wonderful, caring, and very responsible.

Excellent care for my mother who appears happy.

My mother has found great contentment in your care.

Wonderful. No complaints at all.

The whole thing is wonderful.

Visited a family friend and found the home very welcoming. Enjoyed the Christmas fair. The bedrooms were very nice! The home is very clean and decorated beautifully. I like that there is the atrium where I can sit with the family friend and have coffee. The home is safe and reliable and takes good care of my family friend.

I was welcomed as a visitor and my friend is very happy at Derby Heights. Entertainment was on which we both enjoyed. Seems a lovely home. Staff are very friendly.

A huge thank you to all concerned.

My mum decided to move into Derby Heights in October 2018 and it became her true home. She made amazing friends amongst the staff and residents. The staff are simply outstanding from the carers through to the kitchen, cleaning, admin and management. My mum was quite independent when she moved in and loved helping out and participating in all the activities. And there is so much to do, as little or as much as you want, and such a wonderful environment, great food and people who truly go beyond their job as caring. My cousin is a professional care worker and had never seen such high standards. As my mum was stage IV cancer she required palliative care subsequently and the level of care was first class. I couldn't have wished for a better last year of her life. To some this review may not seem genuine as I can only put five stars/excellent everywhere, but I literally have nothing to fault. Thank you.

The fact that I came for 2 weeks respite and have now sold my house to fund my life here says it all. A carefree life with every need addressed, living a life of luxury in a lively and stimulating environment. The most important thing to me is that I have given my family the greatest gift ever - the ability to get on with their lives knowing I am safe and happy.

It is a warm and friendly environment.

Knowing that mum is well cared for, stimulated and happy has been a relief to me. The staff are all very caring and kind to mum and communicate well. This is a warm and friendly community.

All staff are lovely and residents are well cared for.

We are very pleased with the home, the attention and the staff and can think of nowhere else we would have had better care and attention.

I came here form the hospital next door where I had a knee replacement. I was exhausted having moved house in December. Followed by an exhausting Christmas. After 2 weeks here, where I have lovingly cared for I am going home totally refreshed and ready to face the world again.

As someone who lives alone with no close by relatives, I needed respite following a knee replacement. My two-week stay has completely fulfilled my needs. Simple tasks I couldn't do on my own initially I can now perform. Help to do these was always available when needed. The staff and all aspects of the home have been wonderful. I wouldn't hesitate to wish to repeat the experience if necessary. Thank you.

We visit our friend every week and everyone is always very pleasant and always very helpful. When we are here at coffee time, we are always offered one. Everywhere is very clean and fresh. We never fail to notice how much care is taken of the residents and how kind the staff are.