Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.8 144 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.
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Care Provided by Derby Heights Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450

These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Henry (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (65)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking

  • There is a visitors car park to the side of the home.

Derby Heights Care Home - Avery Healthcare Reviews (144)

9.8

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.8 (9.766) out of 10, based on 28 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 144 reviews.

Overall Experience
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Reviewer Connection to Derby Heights Care Home - Avery Healthcare
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Total of 144, showing 61-80
Review from Susan K (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Derby Heights care home since March 2019. In that time, her care has been exceptional. The staff are attentive, kind and considerate of her needs. She is encouraged to take part in the many and varied activities on offer and the food is very good and plentiful. She regularly
reminds me of how happy she is.
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Review from J D (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not visited due to being isolated from March until the lockdown is lifted. Denby Heights have contacted me regularly for updates on my mother's wellbeing. She is regularly unwell and the carers have been wonderful, caring, and very responsible.
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Review from Charles B (Son of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother who appears happy.
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Review from P B (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has found great contentment in your care.
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Review from T H (Friend of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited a family friend and found the home very welcoming. Enjoyed the Christmas fair. The bedrooms were very nice! The home is very clean and decorated beautifully. I like that there is the atrium where I can sit with the family friend and have coffee. The home is safe and reliable and takes good care
of my family friend.
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Review from S W (Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole thing is wonderful.
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Review from B Y (Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful. No complaints at all.
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Review from Tammy M (Friend of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcomed as a visitor and my friend is very happy at Derby Heights. Entertainment was on which we both enjoyed. Seems a lovely home. Staff are very friendly.
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Review from T B (Son of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last year of my father's life, he could not have been better cared for. He was looked after with kindness, dignity and understanding.
Nothing was ever too much trouble.
In our view, the assessment of Derby Heights should read "outstanding in all categories".
A huge thank you to all concerned.
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Review from James P (Son of Resident) published on 17 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum decided to move into Derby Heights in October 2018 and it became her true home. She made amazing friends amongst the staff and residents. The staff are simply outstanding from the carers through to the kitchen, cleaning, admin and management. My mum was quite independent when she moved in and
loved helping out and participating in all the activities. And there is so much to do, as little or as much as you want, and such a wonderful environment, great food and people who truly go beyond their job as caring. My cousin is a professional care worker and had never seen such high standards. As my mum was stage IV cancer she required palliative care subsequently and the level of care was first class. I couldn't have wished for a better last year of her life. To some this review may not seem genuine as I can only put five stars/excellent everywhere, but I literally have nothing to fault. Thank you.
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Review from S E (Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The fact that I came for 2 weeks respite and have now sold my house to fund my life here says it all. A carefree life with every need addressed, living a life of luxury in a lively and stimulating environment. The most important thing to me is that I have given my family the greatest gift ever - the
ability to get on with their lives knowing I am safe and happy.
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Review from J E (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home provides excellent care on a consistent basis.
The staff work hard to involve the residents in a variety of different activities.
It is a warm and friendly environment.
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Review from J S (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing that mum is well cared for, stimulated and happy has been a relief to me. The staff are all very caring and kind to mum and communicate well. This is a warm and friendly community.
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Review from L S (Friend of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and set up of the home are impeccable.
All staff are lovely and residents are well cared for.
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Review from M G (Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living at Derby Heights Care home has been a lifesaver for my wife who has dementia and myself who is physically impaired.
We can live within close distance of each other and miles closer to our daughter.
We are very pleased with the home, the attention and the staff and can think of nowhere else
we would have had better care and attention.
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Review from A H (Respite Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here form the hospital next door where I had a knee replacement. I was exhausted having moved house in December. Followed by an exhausting Christmas. After 2 weeks here, where I have lovingly cared for I am going home totally refreshed and ready to face the world again.
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Review from R H (Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As someone who lives alone with no close by relatives, I needed respite following a knee replacement. My two-week stay has completely fulfilled my needs. Simple tasks I couldn't do on my own initially I can now perform. Help to do these was always available when needed. The staff and all aspects of
the home have been wonderful. I wouldn't hesitate to wish to repeat the experience if necessary. Thank you.
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Review from Sheila W (Friend of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit our friend every week and everyone is always very pleasant and always very helpful. When we are here at coffee time, we are always offered one. Everywhere is very clean and fresh. We never fail to notice how much care is taken of the residents and how kind the staff are.
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Review from Barbara P (Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel at home here. The staff are helpful and kind and are always there to make you feel welcome.
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Review from Bridget R (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 10 months, having previously been independent living a managed block of flats. She was attended 3 times a day by home carers but was quite isolated through her mobility and her very short-term memory. Since transferring t Derby Heights she has found the various activities
and people contact very beneficial. I have been delighted with all aspects of her new home.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (264 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 334 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Diane

Diane Henry

Job Title: Home Manager Joined: 2025

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise

Louise Summers

Job Title: Deputy Manager Joined: 2024

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.


Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Laura

Laura Wood

Job Title: Customer Service Manager Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Joanna

Joanna Hunt

Job Title: Head Housekeeper Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet

Janet Greaves

Job Title: Head Chef Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

Nigel

Nigel Wilcox

Job Title: Maintenance Operative Joined: 2025

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

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Carly Smyth

Job Title: Administrator Joined: 2019

Carly has worked in various roles in Derby Heights, including host, carer, and senior carer. After seven years, she was ready to accept a new challenge and become the Home Administrator. Due to her long association with the home, she knows the staff, residents and relatives very well, and this will prove valuable in her new role. Carly lives locally with her husband, two children and dog. She particularly enjoys family time, walks and nights out.

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