Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby DE23 4BU
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9.7 136 Reviews
  • Derby Heights Care Home - Avery Healthcare, Derby
Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as they continue their care journey, creating new memories side by side.

Derby Heights boasts a contemporary setting, featuring a variety of spaces, from private dining rooms to a fully equipped cinema, catering to diverse preferences and moods. Whether residents prefer the tranquillity of reading lounges or the lively ambience of Wren's Café with its floor-to-ceiling windows, life at Derby Heights offers a range of experiences. Residents can reminisce with new friends, entertain family, or catch up on the news in the cosy living space.

The care home offers en-suite bedrooms, including companion suites for couples, and rooms with access to private patio areas. Residents also enjoy the large, landscaped garden with mature trees, paths, raised beds, and a gazebo just a step away from their doorstep. Standard amenities in all rooms include en-suite wet rooms and TVs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynn Bennett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking

  • There is a visitors car park to the side of the home.

Derby Heights Care Home - Avery Healthcare Reviews (136)

Total of 136, showing 61-80
9.7

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.689) out of 10, based on 26 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 136 reviews.

Overall Experience

  • 113
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Date Published

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Review from T B (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last year of my father's life, he could not have been better cared for. He was looked after with kindness, dignity and understanding.
Nothing was ever too much trouble.
In our view, the assessment of Derby Heights should read "outstanding in all categories".
A huge thank you to all concerned.

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Review from James P (Son of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided to move into Derby Heights in October 2018 and it became her true home. She made amazing friends amongst the staff and residents. The staff are simply outstanding from the carers through to the kitchen, cleaning, admin and management. My mum was quite independent when she moved in and
loved helping out and participating in all the activities. And there is so much to do, as little or as much as you want, and such a wonderful environment, great food and people who truly go beyond their job as caring. My cousin is a professional care worker and had never seen such high standards. As my mum was stage IV cancer she required palliative care subsequently and the level of care was first class. I couldn't have wished for a better last year of her life. To some this review may not seem genuine as I can only put five stars/excellent everywhere, but I literally have nothing to fault. Thank you.

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Review from S E (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that I came for 2 weeks respite and have now sold my house to fund my life here says it all. A carefree life with every need addressed, living a life of luxury in a lively and stimulating environment. The most important thing to me is that I have given my family the greatest gift ever - the
ability to get on with their lives knowing I am safe and happy.

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Review from J E (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home provides excellent care on a consistent basis.
The staff work hard to involve the residents in a variety of different activities.
It is a warm and friendly environment.

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Review from J S (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that mum is well cared for, stimulated and happy has been a relief to me. The staff are all very caring and kind to mum and communicate well. This is a warm and friendly community.

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Review from L S (Friend of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and set up of the home are impeccable.
All staff are lovely and residents are well cared for.

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Review from M G (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Derby Heights Care home has been a lifesaver for my wife who has dementia and myself who is physically impaired.
We can live within close distance of each other and miles closer to our daughter.
We are very pleased with the home, the attention and the staff and can think of nowhere else
we would have had better care and attention.

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Review from A H (Respite Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here form the hospital next door where I had a knee replacement. I was exhausted having moved house in December. Followed by an exhausting Christmas. After 2 weeks here, where I have lovingly cared for I am going home totally refreshed and ready to face the world again.

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Review from R H (Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As someone who lives alone with no close by relatives, I needed respite following a knee replacement. My two-week stay has completely fulfilled my needs. Simple tasks I couldn't do on my own initially I can now perform. Help to do these was always available when needed. The staff and all aspects of
the home have been wonderful. I wouldn't hesitate to wish to repeat the experience if necessary. Thank you.

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Review from Sheila W (Friend of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our friend every week and everyone is always very pleasant and always very helpful. When we are here at coffee time, we are always offered one. Everywhere is very clean and fresh. We never fail to notice how much care is taken of the residents and how kind the staff are.

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Review from Barbara P (Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel at home here. The staff are helpful and kind and are always there to make you feel welcome.

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Review from Bridget R (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 10 months, having previously been independent living a managed block of flats. She was attended 3 times a day by home carers but was quite isolated through her mobility and her very short-term memory. Since transferring t Derby Heights she has found the various activities
and people contact very beneficial. I have been delighted with all aspects of her new home.

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Review from Vera S (Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here since April 2018 and feel so lucky to be cared for by very kind, caring, patient staff. The meals are excellent, nicely served and plenty of variety to choose from. The place is kept spotlessly clean by very kind cleaning staff. My private room is perfect for my needs, looking out
onto a very well kept garden and my own bathroom has all I need.

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Review from Marilyn C (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Derby heights to convalesce after having a hip operation. I was very well cared for. The staff were brilliant and fully attended to my needs.
The quality of the food was excellent which helped my recovery. I had a very pleasant room, well equipped and comfortable.
I also like the atrium
and the fact that when people came to visit me, there were many varied pleasant areas to sit - patio, lounges, atrium. What an enjoyable stay. Thank you.

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Review from Neil H (Son-in-law of Resident) published on 28 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding place, with good care.
Lovely environment, clean and well managed, my relative is very well looked after with compassionate staff. It feels at times that there could be more staff as it is a challenge to manage the needs of everyone, but I do not think care is compromised as a result of
this.
Activities are in place but again perhaps a more individually tailored need could be done, this is not a critic just a comment.
I would not wish my relative to be anywhere else. They are looked after with dignity and kindness and all needs are met fully.

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Review from Steve B (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Derby Heights because of its location, facilities, quality of care and perhaps above all, the perception one has that it's a hotel rather than a typical care/nursing home. On all of these points, we haven't been disappointed. The staff have been excellent and without exception, very professional
and accommodating at all times and we have been very pleased with the overall care. Yes, it is expensive compared with other care homes, but not if compared with full board at an equivalent hotel. I can offer no better testimonial than to say that if such a need fell upon me, then I would be happy to be a resident there.

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Review from G B (Friend of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was very satisfactory and staff friendly.

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Review from Christine M (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Derby Heights was like staying in a first class hotel anywhere in the world. I will recommend it to my friends. I'd be very happy to stay there again.

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Review from Christine G (Friend of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming. The care home is a wonderful place to visit. More like a five star hotel. Very impressed with all I've seen here. Great to know my friend is so well cared for 10/10 for all concerned.

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Review from Patricia H (Friend of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home ever. Facilities are wonderful and the staff are so caring and kind even to visitors. Wishing you continued success as Derby Heights is absolutely wonderful.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Derby Heights Care Home - Avery Healthcare is calculated as follows: ( (226 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 312 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derby Heights Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (7)

Diane

Diane Henry

Job Title: Home Manager

Joined: 2025

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Laura

Laura Wood

Job Title: Customer Service Manager

Joined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.


She is a people person who always likes to make sure the staff and residents are enjoying their day.


Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Joanna

Joanna Hunt

Job Title: Head Housekeeper

Joined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet

Janet Greaves

Job Title: Head Chef

Joined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.


Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

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Lena Patrick

Job Title: Administrator

Joined: 2023

Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.

Sarah

Sarah Kuri

Job Title: Well-Being Coordinator

Joined: 2024

Sarah joined us as one of our receptionists originally, and got to know our residents and relatives very well. Since finishing her degree course in Events Management she has transitioned to the role of Well-Being Coordinator. She brings a wealth of ideas and enthusiasm and is looking forward to enhancing the lives of our residents.

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Nigel Wilcox

Job Title: Maintenance Operative

Joined: 2025

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

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