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Derby Heights Care Home - Avery Healthcare

Rykneld Road, Littleover, Derby, Derbyshire DE23 4BU
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Derby Heights Care Home - Avery Healthcare, Derby
Derby Heights Care Home - Avery Healthcare, Derby
Derby Heights Care Home - Avery Healthcare, Derby

Nestled in the village of Littleover, on the outskirts of Derby and adjacent to the Nuffield Private Hospital, Derby Heights Care Home offers quality and stylish retirement living. The home provides residential, respite and dementia care. The award-winning Littleover care home ensures that residents can enjoy retirement with like-minded peers, surrounded by outstanding interiors, vibrant cafes, spacious dining rooms, balconies, and cosy lounges. Couples and companions are warmly accommodated as...  

Care Provided by Derby Heights Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250N/A
Residential Dementia CareFrom £1,250N/A

Contact Derby Heights Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Diane Henry (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.

Parking

  • There is a visitors car park to the side of the home.

Derby Heights Care Home - Avery Healthcare Reviews (145)

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9.8

Derby Heights Care Home - Avery Healthcare has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years. Over all time Derby Heights Care Home - Avery Healthcare has 145 reviews.

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Showing 145 reviews matching selected criteria
Review from Karen T (Daughter of Resident) published on 25 July 2024 Submitted via Website
Overall Experience

We were very impressed with the level of care mum and dad received at Derby Heights. All the staff were very approachable and the care team did an excellent job with mum's complicated needs. The care ran through the whole building whether it be maintenance, housekeeping, laundry and they always had time to pop into mum's room and show a genuine interest. As a family, we were able to relax knowing they were well cared for and had friendships with other residents. Whether it be grandchildren or great-grandchildren visiting we were all made to feel so welcome.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We were privileged to care for both parents at different times and most latterly mum. We have all had a very special relationship with all members of the family which we have benefitted from as a care home and it is lovely that you still drop by and visit. It is so appreciated that you have taken...  

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Review from I P (Next of Kin) published on 19 July 2024 Submitted via Postal Card
Overall Experience

Derby Heights is always a pleasure to visit. The facilities are of a high standard. The staff are always welcoming and extremely helpful. The atmosphere is always happy and friendly. Residents appear happy. I'm very pleased that my relative has settled well and is being well cared for.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

It is lovely to hear your feedback and we appreciate you taking the time to send in a review. We are pleased that you are happy and that the staff are welcoming and helpful, it is always a pleasure to have you visit and we are delighted that you have chosen us to care for your relative.

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Review from W H (Sister of Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

I visit my sister regularly and am always pleased with how she is treated, professionally but with kindness the staff are always cheerful and greet me with a smile. I would recommend Derby Heights to anybody in similar circumstances as my sister.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your review, we very much appreciate your feedback. It is lovely to hear your thoughts on the kindness and professionalism of the staff I will be sure to pass your comments on to the team. It is always a pleasure to see you when you visit and we value having you as part of our Derby Heights family.

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Review from Cherry H (Daughter of Resident) published on 17 June 2024 Submitted via Website
Overall Experience

My 93-year-old mother was feeling vulnerable at home and asked us to find her somewhere for a change of surroundings. Derby Heights was able to offer her 8 days of Respite accommodation at quite short notice. My mother wasn't sure why she was there, having forgotten she had asked for a break and so was not the most receptive to the facilities and activities on offer as she didn't accept that she had dementia, and felt that she was in the wrong place. She did however eventually emerge from her room to join in with some of the lovely activities and at times enjoyed herself. She loved the food and the staff but isn't yet ready to stay longer. The family was very pleased with the overall care and kindness of the staff and will certainly consider Derby Heights for longer-term accommodation when the time comes.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your feedback, we appreciate the time you took to review us. We worked hard to encourage Mum to get involved and were rewarded with some meaningful engagement and photos of her smiling and enjoying herself. We were also pleased to see her enjoying her meals and giving her own positive feedback to us about them and also the staff. We would be delighted to welcome her back anytime.

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Review from S H (Son of Resident) published on 11 June 2024 Submitted via Postal Card
Overall Experience

When I was initially looking for a care home for my 91-year-old mother Derby Heights Care Home immediately stood out as my top selection. My mother moved there in January 2024 and with the care and support of the staff, she has settled in very quickly. She is enjoying all the events on a daily basis and has met and made some new friends that keep her active something I could not officer if she had remained in her own home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We are so grateful for your review, it is important to have feedback from relatives and residents. We are pleased to have mum as part of our family, and it has been so rewarding to see her friendships with other residents develop and flourish. Thank you again for taking the time to submit your review.

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Review from L D (Daughter of Resident) published on 11 June 2024 Submitted via Website
Overall Experience

I have been very impressed with the level of care that my mother has received. She had always dismissed the idea of a care home but the luxurious and high-end decor of Derby Heights gives her the feeling of being in a top hotel. She loves the garden, enjoys the varied activities and is satisfied with the meals. The staff are respectful and make an effort to get to know each resident so that they know what the person wants and expects of them. I would recommend Derby Heights to anyone considering a care home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We are so grateful for your feedback, we are glad that you as a family are pleased with Mum's care and also that Mum is happy. It is a pleasure to have Mum stay with us and help us take care of the wildlife in the garden - the squirrels are very well-fed! Thank you again!

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Review from F G (Daughter of Resident) published on 23 May 2024 Submitted via Postal Card
Overall Experience

My dad has been in your care home 5 visits for a week or more. The overall experience has been truly amazing. Watching how all the staff are with my dad and others is very special. They cannot do enough for you with such a friendly, caring, happy professional manner, it is very moving and comforting to see. The standards across everything are fantastic feels like a hotel - cannot thank them enough for all they do.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to send a review, it is so helpful to prospective residents and also to our staff who will be delighted with your feedback. We so look forward to Dad's visits he lights up the room and is always so positive and engaged. We have him in the diary for the next visit and are ready to welcome him and you and Mum back to the home soon. Many thanks.

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Review from A C (Respite Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience

I have enjoyed my respite care in Derby Heights. The staff have been kind and helpful. It is a pleasure to be in such beautiful surroundings. Thank you for a comfortable stay.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your review, it is very much appreciated. It was a pleasure to have you stay with us and we are so glad that you enjoyed your respite stay. We hope you are settling in at home and you are welcome back for a visit anytime.

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Review from Jayne M (Daughter of Resident) published on 5 April 2024 Submitted via Website
Overall Experience

Myself and family put Mum into Derby Heights when she was diagnosed with dementia after 12 months of worry and upset. The home is a lovely place for Mum to live; she has made friends with other residents and joins in with alot of the activities with them. The staff are first class and very welcoming to us when we visit on a regular basis. Mum's room is always clean and tidy, as are the communal areas. She is happier and more settled than she has been in many months, which is down to all the exceptional staff that work there. There are lots of activities that take place, including ones for special occasions that family can go along to and enjoy. We are informed of any difficulties that Mum may have and are updated on all medical concerns promptly.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for a wonderful review; it is a testament to the dedication and effort of the whole team, I will pass on your comments to them all. It has been so rewarding seeing Mum flourish and enjoy her time with us. She has settled in well and developed a solid friendship group and her mobility is...  

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Review from G A (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

When we were looking for extra support for Mum following a fall, we contacted Derby Heights. We had never thought about needing this support, so their advice was invaluable. We were guided through the process of settling Mum into Derby Heights, where she is now thriving!! We have been made so welcome by all the staff at the care home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your kind review; it is very much appreciated! It has been a pleasure to meet all the family and have them take part in our activities. It is wonderful to see Mum making friends, joining in with everything and building her confidence.

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Review from J D (Daughter-in-law of Resident) published on 4 January 2024 Submitted via Website
Overall Experience
Excellent care home - staff are friendly and approachable and the level of service is high in all respects. Good variety of on-site activities and outings to other venues makes life much more interesting and varied for residents.

The standard of meals is superb. Really pleased that my mother-in-law lives at Derby Heights and that the staff respond to her needs so well.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for taking the time to review Derby Heights, what a lovely testament to the hard work the entire team put in. We are delighted to have your mother-in-law with us, she always takes an active part in the activities and enjoys a good sing song! I will be sure to pass on your feedback to the whole team.

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Review from L L (Daughter of Resident) published on 10 November 2023 Submitted via Website
Overall Experience
The staff at Derby Heights have been extremely helpful in getting my mum settled. They guided us through the process from start to finish with no pressure or hard sell.
They are continuing to update us and also updating and adjusting Mum's care as needed.
Would recommend Derby Heights and I have visited 2 other Avery homes and their care is consistent across the group.
They think about the residents' needs. Their processes are tailored to suit the best possible solutions for the residents.

There are plenty of optional in-house activities, good food and there is always someone around for a chat. My mum is loving the home despite her Alzheimer's and is thriving.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights. It is wonderful to hear that we have met your expectations from the beginning of the process and are continuing to do so. Meeting the residents' needs is our highest priority and seeing your mum settle and enjoy her stay is a great reward for us. I will pass on your comments to our team.

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Review from Amanda H (Daughter of Resident) published on 17 October 2023 Submitted via Website
Overall Experience

Derby Heights was the perfect place for Mum to stay for respite while her new bathroom was installed. All the staff were very friendly and went out of their way to make her feel at home. She really enjoyed the food and privacy afforded in her lovely room. Mum likened her time in Derby Heights as staying in a nice hotel. I was really worried how Mum would cope not being in her own home, but she did settle well and the staff were always on hand to assure me she was alright.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

What a delight to receive such great feedback, thank you for taking the time to review Derby Heights. We are pleased that yours and Mum's experience was positive and that our team met your expectations. We loved having Mum with us, she got involved in all of the activities and made some great...  

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Review from J O (Respite Resident) published on 13 October 2023 Submitted via Postal Card
Overall Experience

I was in Derby Heights for two weeks respite after having a hip operation. My stay was comfortable and very glad I had chosen this home.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for taking the time to review Derby Heights. It was a pleasure to look after you whilst you recuperated, and even better to see you improving everyday. We send our best wishes and hope you continue to flourish at home.

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Review from A W (Respite Resident) published on 17 August 2023 Submitted via Postal Card
Overall Experience

It was pleasing to find that every single member of staff, whether cleaning or maintenance, was interested in the welfare of residents and always willing to help in any way possible. Nothing was too much trouble. The only disappointment was the quality of food (cooking), often overcooked and lacking flavour. Good ingredients ruined by poor preparation. The bread was very poor and sandwiches very disappointing.

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Review from G C (Son of Resident) published on 29 June 2023 Submitted via Postal Card
Overall Experience

From the first moment my father walked into Derby Heights the staff greeted him in a courteous and friendly manner. We were escorted to his room which was ready with a welcome card and chocolates (I wanted to stay). I observed staff interaction with other residents which was such a positive for me, I know I'd made the correct decision for my father's stay. Attention to detail is second to none. On his departure 100% correct decision as my father looked great. Staff informed me how Father was doing too.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your very kind review of our home. We are so pleased that you had such a positive experience with the respite care your father received. Going away and leaving your loved ones in the care of others can be a very daunting experience and we are so happy that this gave you the...  

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Review from P C (Respite Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

Excellent staff, very well looked after on my short stay at Derby Heights.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for such a wonderful review of our home and we are so pleased you felt well looked after during your stay. We are immensely proud of the care and support our staff show to all of our residents and will ensure your compliments are passed on.

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Review from Chris M (Son of Resident) published on 19 May 2023 Submitted via Website
Overall Experience
My mum is 93 and was diagnosed with dementia a few months back. Happily, she was given the opportunity to move into Derby Heights.
She found it rather difficult to reorientate at first, having lived alone in her own house for years. But now – in such an incredibly short space of time – she is settled and enjoying a brilliant, new and much more social life.
This is all thanks to the concerted effort and continued, gentle encouragement from the lovely, caring team. They are angels.
I found Mum’s sudden change of situation quite hard to cope with. But the team showed as much care for me as they did for my mum. They've made a very difficult situation so much easier for the both of us, and the rest of the family too.
Even if I had the biggest shovel in the world, I could not heap any more praise on the team at Derby Heights – for all they've done for my mum. Their incredible care has given her back her life.

It’s wonderful.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your truly wonderful review of our beautiful care home. We are very proud of our kind, caring and patient staff and we are all so happy to know that this has made such a difference to your mum. We know that moving into a residential home can be a very difficult time and we do...  

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Review from J M (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card
Overall Experience

Dad was not well this morning. The staff were very prompt with dealing with the situation and treated Dad with great respect. An ambulance was called which arrived quickly and the ambulance people were excellent in assessing and treating Dad. The care home staff were wonderful throughout and Dad and I can't thank them enough.

Reply from Jackie Naylor, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your kind comments. We are very proud of our responsive, respectful and caring staff. We are so pleased your dad has made a speedy recovery and is back enjoying the facilities here at Derby Heights Care Home.

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Review from S C (Granddaughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

I come to visit my grandma regularly. I also, on occasion, bring my children and they are made to feel so welcome by all of the staff. It is a very warm and friendly place to be and has allowed us to make some wonderful memories in these later years of my grandparent's life.

Reply from Rachel Aran, Marketing Administrator at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear that you enjoy your visits to the home to see your grandma and that you and your children are always made to feel welcome. It is so nice that you are making happy memories. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 29 Sep 2025

    Following our recent coffee morning held 26/9/25 in aid of Macmillan, we are thrilled to announce that we have raised £250. There were a variety of cakes on offer, some...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

Upcoming Events

There are no upcoming events for Derby Heights Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Derby Heights Care Home - Avery Healthcare.

Meet the Team (7)

Diane Henry
Diane HenryJob Title:Home ManagerJoined: 2025

Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.

Louise Summers
Louise SummersJob Title:Deputy ManagerJoined: 2024

Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.

Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.

Laura Wood
Laura WoodJob Title:Customer Service ManagerJoined: 2023

Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.

She is a people person who always likes to make sure the staff and residents are enjoying their day.

Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.

Joanna Hunt
Joanna HuntJob Title:Head HousekeeperJoined: 2018

Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.

Janet Greaves
Janet GreavesJob Title:Head ChefJoined: 2022

Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.

Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.

Nigel Wilcox
Nigel WilcoxJob Title:Maintenance OperativeJoined: 2025

Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.

Carly Smyth
Carly SmythJob Title:AdministratorJoined: 2019

Carly has worked in various roles in Derby Heights, including host, carer, and senior carer. After seven years, she was ready to accept a new challenge and become the Home Administrator. Due to her long association with the home, she knows the staff, residents and relatives very well, and this will prove valuable in her new role. Carly lives locally with her husband, two children and dog. She particularly enjoys family time, walks and nights out.

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