These prices are only a guideline, please contact Derby Heights Care Home - Avery Healthcare to find out the exact price for your requirements.
Visiting is at any time, however the front doors are locked after 20.00 hours and entry and exit will be provided by staff.
There is a visitors car park to the side of the home.
Derby Heights Care Home - Avery Healthcare has a Review Score of 9.7 (9.693) out of 10, based on 25 reviews in the last 2 years.
Over all time Derby Heights Care Home - Avery Healthcare has 136 reviews.
5.0 out of 5
Thank you so much for your kind review; it is very much appreciated! It has been a pleasure to meet all the family and have them take part in our activities. It is wonderful to see Mum making friends, joining in with everything and building her confidence.
5.0 out of 5
Thank you so much for taking the time to review Derby Heights, what a lovely testament to the hard work the entire team put in. We are delighted to have your mother-in-law with us, she always takes an active part in the activities and enjoys a good sing song! I will be sure to pass on your feedback to the whole team.
4.0 out of 5
Thank you for taking the time to review Derby Heights. It is wonderful to hear that we have met your expectations from the beginning of the process and are continuing to do so. Meeting the residents' needs is our highest priority and seeing your mum settle and enjoy her stay is a great reward for us. I will pass on your comments to our team.
5.0 out of 5
What a delight to receive such great feedback, thank you for taking the time to review Derby Heights. We are pleased that yours and Mum's experience was positive and that our team met your expectations. We loved having Mum with us, she got involved in all of the activities and made some great friends. Please pop in for coffee and a slice of cake anytime you are passing, we would love to see you both again.
4.0 out of 5
Thank you so much for taking the time to review Derby Heights. It was a pleasure to look after you whilst you recuperated, and even better to see you improving everyday. We send our best wishes and hope you continue to flourish at home.
5.0 out of 5
5.0 out of 5
Thank you for your very kind review of our home. We are so pleased that you had such a positive experience with the respite care your father received. Going away and leaving your loved ones in the care of others can be a very daunting experience and we are so happy that this gave you the opportunity and confidence to enjoy the relaxing break that you very much deserve. Your father is welcome at Derby Heights Care Home anytime and all the staff loved having him stay with us. We hope to see you both again soon.
5.0 out of 5
Thank you for such a wonderful review of our home and we are so pleased you felt well looked after during your stay. We are immensely proud of the care and support our staff show to all of our residents and will ensure your compliments are passed on.
5.0 out of 5
Thank you so much for your truly wonderful review of our beautiful care home. We are very proud of our kind, caring and patient staff and we are all so happy to know that this has made such a difference to your mum. We know that moving into a residential home can be a very difficult time and we do try very hard to make the transition as easy as possible for all concerned. We will continue to provide your family, your mum and of course you, with all the support needed for her to continue to live her life to the fullest.
5.0 out of 5
Thank you so much for your kind comments. We are very proud of our responsive, respectful and caring staff. We are so pleased your dad has made a speedy recovery and is back enjoying the facilities here at Derby Heights Care Home.
5.0 out of 5
Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear that you enjoy your visits to the home to see your grandma and that you and your children are always made to feel welcome. It is so nice that you are making happy memories. We look forward to seeing you on your next visit. Best wishes, Rachel.
4.0 out of 5
Thank you for taking the time to review Derby Heights Care Home. I am so glad you enjoyed your stay with us. We will take your point on board regarding the timing of the meals and speak to our culinary team to see if we can be more flexible for anyone who feels the timings of certain meals are not working well for them. Best wishes, Gaynor.
5.0 out of 5
Thank you for taking the time to review Derby Heights Care Home in Derby and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our staff team go over and above the standards on a daily basis in order to provide an exemplary level of care. We are pleased to hear that the choice of activities provided by our well-being team are so well received, including intergenerational activities. It is a true pleasure to have your mum as part of our loving care community. Your feedback is invaluable to us; I will be sure to pass on your kind words to the rest of the staff team. Best wishes, Sarah.
4.0 out of 5
Thank you for taking the time to leave a review about your experience as a resident of Derby Heights. The staff team work hard to ensure they offer a quality service to everyone in their care and will value your positive feedback. I am sorry that you have felt the staffing levels have fallen short on occasion. I can assure you that our home is currently fully staffed and you should not experience any disruption to the meals service. I and the deputy manager are always on hand if required. Best wishes.
4.0 out of 5
Thank you so much for spending time leaving feedback about your experiences of Derby Heights Care Home. The staff will very much appreciate the comments you have made. We are very proud of the standard of care and support offered to all our residents. Best wishes, Gaynor
4.0 out of 5
Thank you for taking the time to review Derby Heights Care Home. It is so nice for the staff team to receive such positive feedback, we appreciate the time that you have taken to acknowledge the support you have received during such a difficult time. Our thoughts are with you. Best wishes, Gaynor.
4.0 out of 5
Thank you for taking the time to review Derby Heights Care Home In Littleover. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
5.0 out of 5
Thank you for taking the time to review Derby Heights Care Home in Derby. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that the choice for tasty meals provided by our talented culinary team is well received. Your kind words about our community are truly invaluable to us. Best wishes, Rachel
5.0 out of 5
Thank you for taking the time to review Derby Heights Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care our staff team provide daily. We are pleased to hear that your father-in-law had an enjoyable stay with us; he is welcome back anytime should he require our services again. Best wishes.
5.0 out of 5
Thank you for taking the time to review Derby Heights Care Home and for your 5-star ratings. We are delighted to hear how satisfied you are with the exceptional level of care we provide to all residents. It is a true pleasure to have your father as part of our loving care community. We understand the importance of keeping our residents connected with their loved ones and continue to provide different means of this whilst visiting is limited. With the Government lockdown restrictions now easing, we look forward to welcoming you into our home for more safe, regular visiting in person. Best wishes, Ryan.
The Review Score of 9.7 (9.693) out of 10 for Derby Heights Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Diane joins us having enjoyed a 20 year career in the care sector. She comes to us with a wealth of experience and her roles include Home Manager and Regional Director. Diane believes that her natural affinity for care drew her to the sector initially, and her passion for residents wellbeing and independence drives her ongoing commitment to the role. She lives with her husband in South Yorkshire, and enjoys spending time with her family.
Louise joined Derby Heights as a Senior carer and quickly progressed to Team Leader and in-house trainer.
Her skills lent themselves to running one of the memory care suites. She has now been successful in her application to become Deputy Manager. Louise lives locally and enjoys spending time with her family.
Since leaving university Laura has always worked in customer service and brings 30 years of varied experience to the role.
She is a people person who always likes to make sure the staff and residents are enjoying their day.
Laura lives locally and enjoys walking her dog, dancing and socialising, including a wine appreciation class that she has been part of for a number of years.
Jo joined Derby Heights in 2018 as a Care Assistant and has been both a Senior Carer and a Team Leader during her time with us. Her family have a history of working in the care sector and Jo certainly brings the family feel to the home. As she felt ready for a fresh challenge, February 2024 heralds a major change for Jo as she has taken on the Head Housekeeper role. With all of Jo's care experience, she is a valuable asset and has lots of drive and enthusiasm to achieve the highest standards for our residents. Jo is local to Derby and enjoys spending time with her family, going to the cinema and socialising.
Janet brings a wealth of experience to Derby Heights on the culinary front and has had an illustrious career since leaving catering college. She has worked in a number of high-profile hotels and restaurants including a 5* restaurant and bistro in Cornwall for ten years. Covid heralded a change for Janet when hotels and restaurants were closed, she sought an alternate route and found herself working in the kitchens of care establishments.
Janet joined our team in 2022 and now focuses on tasty and nutritious meals for our residents. She has a seven-year-old boxer cross dog that keeps her busy outside of work and she also rides a Harley Davidson in her spare time.
Lena joined Derby Heights in 2023 as a Customer Service Associate and whilst she really enjoyed the front-of-house role, when an opportunity arose for an Administrator she jumped at the chance. Lena is originally from the USA but has settled in Derby with her husband & cat, and she is getting to know the area and soaking up the Derbyshire culture and accent.
Sarah joined us as one of our receptionists originally, and got to know our residents and relatives very well. Since finishing her degree course in Events Management she has transitioned to the role of Well-Being Coordinator. She brings a wealth of ideas and enthusiasm and is looking forward to enhancing the lives of our residents.
Nigel has 24 years experience of working in the care industry, where his first position was in the kitchen. He then took up a maintenance position and never looked back. As a previous motor technician, he is used to fixing things and tinkering, so joining Derby Heights is a home from home. Nigel lives in Staffordshire with his wife and has four children and ten grandchildren.
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