Submit a Review for Chertsey Parklands Manor Care Home - Avery Collection
Parklands Manor, Parklands Drive off Bittams Lane, Chertsey, KT16 9FS
View full details of Chertsey Parklands Manor Care Home - Avery CollectionLatest Reviews for Chertsey Parklands Manor Care Home - Avery Collection
23 January 2026
My Brother came to Chertsey Parklands Manor Care Home on the 26th November 2025 and sadly passed away on 12th January 2026.
During his time there he was looked after amazingly well by all the nurses and carers who were all so caring and sensitive to his needs.
We would like to thank all the
nurses, staff and carers at the Care Home from the bottom of our hearts for taking such good care of my Brother during his stay.
Chertsey Parklands is a beautiful care home and we would have absolutely no hesitation in highly recommending it
Thank you all once again
23 January 2026
My Mum has been at Parklands Manor for 4 weeks respite. She has been beautifully looked after and has found the home very comfortable and restful. She has enjoyed the company of the very caring staff and has especially loved her meals. The facilities are very calming and my Mum has improved
tremendously in such a short time. Overall a terrific place to be whether for respite or long term care.
16 June 2025
I visit a good friend at least twice a week and once again I am so overwhelmed by the friendliness of all the staff, and I mean all. They all make a point of smiling and acknowledging me and are happy to take that time to have a conversation with me if needed. Just amazing. Thank you for making me
feel welcome.
13 May 2025
My mother went into the care home for some respite, following a stay in hospital.
The staff were so friendly and caring. As an ex nurse my mother is very particular.
She is now able to go back and live at home, having been looked after but allowed to regain her independence
and confidence.
She
enjoyed the garden and the library and was also pleased to get her hair done and see a chiropodist and physio during her stay.
We both now feel that should she need care in the future, we feel secure we have found somewhere she will be happy. It is a daunting experience the first time.
17 April 2025
After my mum came out of hospital I had to find a suitable care home for care, physio and making sure she is safe and looked after. I found Chertsey Parklands Manor and I met the manager and immediately felt it had everything we needed.
08 April 2025
excellent support for my father for his respite care and then subsequent residency. The team could not have been more helpful and welcoming. Nothing was too much trouble. From the moment you enter through the door to everyone we met we were made to feel very welcome, The residents i spoke to were
all very happy suggesting a well run organisation. The interactions between the staff members also indicated a very happy team. The admin and nursing team were all excellent.
03 April 2025
After a hospital stay, my mum agreed to having some respite care. I visited a couple of care homes that offer this service, Chertsey Parklands Manor was one of them. I was very impressed with their building and surroundings, the staff were all very friendly on this visit and I was suitably impressed
on behalf of my mum and felt this was the sort of place she would like. We were shown all the facilities they had to offer and even the room that mum would stay in. Mum had to go through their assessment process and was booked in with a few days of our initial visit. Mum had a 2 week respite visit and she was so grateful for the care she received during her visit. Every single member of staff was approachable, helpful and had a smile for everyone. The whole family enjoyed their visits in these wonderful surroundings and the hospitality offered to family and visitors alike. Would throughly recommend and mum would stay again if the need was there.
06 March 2025
Mum spent the last year of her life here and the care could not have been better, she really felt at home and had some lovely friends. More than that, we often visited her and really felt part of a larger family, everyone knew and looked after each other, on the rare occasions that mum wasn't 100%,
residents and staff were genuinely concerned. The trips and classes were fun too, how many 98 year olds take to Tai Chi and boxercise!
21 February 2025
My mother spent 18 days in respite care at Chertsey Parklands while my husband and I were on holiday. I can honestly say she really enjoyed her time there. She made friends with other residents, and with the staff, who she reported "just couldn't" do enough for you".
She enjoyed the food, used the
chiropody service, and took the opportunity to get her hair done (3 times)! My elder son and his family visited her there, and he said his gran was in really good form. The great-grandchildren enjoyed cake from the cafe, trying out the "cool" recliner chairs and playing pool in the games room.
We also spent an enjoyable, worry-free holiday knowing that Mum was happy and well looked after. I am full of admiration for the excellent management and staff, who succeed in creating a wonderful atmosphere in the home, and in ensuring that there are many stimulating activities and trips for the residents. Big shout out also to the catering and cleaning staff. They do a great job.
20 December 2024
My cousin, a first cousin, was resident in the home for 2 years - she was introduced to Chertsey Parklands Manor as it offered the very best medical and nursing care available - a critical factor for my cousin with her special needs and requirements. Right up to her death on December 9th 2024, she
was very complimentary about the care and attention she received from all levels of personnel at the home. Time and time again when I discussed her continuing needs she was quite adamant that there was no parallel to Parklands, it offered optimal standards of care, attention and above all a genuine love. I noted her reaction to the caring and nursing personnel whenever they entered her room - there was a warm understanding, a trust that went beyond words. We may never see Parklands again as we live in Somerset but our memory will be of a caring team of people all working to make the end of my cousin's life as comfortable and as secure as possible.
28 November 2024
Mum and dad went in to Chertsery Parklands Manor Care Home in May 2021. Dad sadly passed away in August this year. We were so grateful to all the staff at Parklands for the way they looked after mum after dad passed. This includes the nursing staff, the carers and even the catering staff. Nothing
was too much trouble.
Mum was taken into hospital in October and sadly it was decided that end of life care was needed. Mum was transferred back to Parklands, her face lit up when she saw her carers, it was the best thing we could have done. Mum spent her last 10 days very comfortably and well taken care of, plus us as a family we were taken care of by the wonderful staff as well. Mum and dad were both 96 when they passed. We owe a huge debt of gratitude to all the staff at Parklands for their kindness, friendship and care. It is going to leave quite a hole in our lives not going to Parklands any more.
This has been a real home for mum and dad, the levels of care have been exceptional.
13 November 2024
I have nothing but positive words to write about the care provided for my mother at Chertsey Parklands Manor Care Home, not just in terms of the facilities (which are excellent) but, more importantly, in terms of the quality and dedication of all the staff. They are truly top-notch. I cannot
recommend Parklands Manor highly enough.
17 September 2024
My father moved into Parklands Manor In January of 2024 and I had selected the care home based on its already impeccable reviews but having visited ahead of time and seen the facilities and met some of the staff, our choice as a family was quickly solidified.
I chose Parklands Manor because it
could also handle the level of care both time intensive and at the end of things, palliative focus that my dad needed and would need.
The care staff bonded quickly with my father and he loved them dearly too and this friendship and kinship was very evident at the end of my father's life as well.
The way his death was handled by both the nurses and carers was so respectful and beautiful and not a single step was missed or a loving touch missed either.
Parklands Manor will forever be a part of our lives and I recommend them wholeheartedly without hesitation.
12 August 2024
During the short time Dad spent at Parklands, the care, consideration and kindness shown to him was exemplary. The same was also extended to our family by all members of the team. We are so thankful.
12 August 2024
I went on holiday in July for 2 weeks. It is always a worry going away without Mum but I knew she was in good hands and well looked after. The home stayed in regular contact updating me on Mum and how she was each day which helped me enjoy my holiday without worrying about her. I spend a lot of time
at Parklands and have got to know many of the staff and built a friendship with them. Would highly recommend Parkland Manor to anyone looking for care.
09 August 2024
Having viewed several care homes in the area, we decided on Chertsey Parklands Manor and are so glad we did! All the staff are warm and welcoming and from day 1, my partner's needs have been catered for to ensure his safety and comfort. The carers are kind, compassionate and very patient, with
nothing ever being too much trouble. The activities team deliver a varied schedule every day and there are regular trips out. My partner joins in with the exercise classes, something he never would have done before and the benefits have been noticeable.
The food is to be commended, breakfast and 3-course lunch and supper menu offering several choices. In addition, drinks, cake and fruit are available throughout the day. The surroundings are beautiful, a large pretty landscaped garden with a big pond. A lovely patio area offers tables and chairs and also there are benches located around the garden. My thanks to all the team at Chertsey Parklands Manor, it's reassuring to know my partner is looked after so well!
24 May 2024
Parklands Manor Care Home is exactly that - a lovely 'Home' with 'Care' its inspiring philosophy, and compelling motivation!
Surrounded by trees and sweeping lawns, the magnificent entrance inspires confidence, calm, and tranquillity, coupled with a warm welcome.
The professionalism and
efficiency of staff, at all levels is inspirational, readily developing trust and a sense of belonging.
Indeed, a happy, secure place to be - where nothing is too much trouble!
30 April 2024
My mother spent the last few months of her life at Chertsey Parklands Manor. It is a lovely care home with bright, comfortable rooms, great activities (she especially loved tai chi and boxercise), lovely communal areas (I particularly commend the excellent and ever-changing themed decorations at
Halloween, Christmas, Chinese New Year, etc.), and - most importantly - wonderfully caring staff. My mother grew very fond of her room and particularly appreciated the access to outside space. She also grew very fond of a number of the carers who showed her great care, kindness, and compassion in her last few weeks. Thank you.
29 April 2024
My mother entered Parklands for end-of-life care following a serious fall and four weeks in the palliative care ward of the hospital. Since then, her health has improved remarkably and she has regained much of her previous quality of life. For this, we are very grateful to the care staff, the
managers who encourage residents to keep active, and the two visiting physios who have given Mum the confidence to start walking again.
The atmosphere in Parklands is very friendly and upbeat, and my whole family enjoys spending time in the home. There is a sense of fun about the place which is very unusual for a care home. The staff is very accommodating, the facilities are excellent and the landscaping of the garden is very attractive. We love walking around the pond with Mum, looking at the trees and flowers in the garden, and the wildlife and beautiful old trees in front of the care home. It keeps Mum in touch with the seasons and helps her to enjoy life to the fullest.
16 April 2024
I have experienced nothing but excellent care from the Chertsey Parklands Manor Care Home. I was able to recover in peace and quiet but at the same time there was help available when I needed it. The nursing staff were patient and polite. The activities made it possible to resume normal life and the
strengthening and exercise classes were particularly helpful. The food and drink also helped to restore one's health. I would thoroughly recommend this home where one could recover one's health and move on. Everyone was very helpful and a lovely atmosphere.
Latest Reviews for Chertsey Parklands Manor Care Home - Avery Collection
23 January 2026
My Brother came to Chertsey Parklands Manor Care Home on the 26th November 2025 and sadly passed away on 12th January 2026.
During his time there he was looked after amazingly well by all the nurses and carers who were all so caring and sensitive to his needs.
We would like to thank all the
nurses, staff and carers at the Care Home from the bottom of our hearts for taking such good care of my Brother during his stay.
Chertsey Parklands is a beautiful care home and we would have absolutely no hesitation in highly recommending it
Thank you all once again
23 January 2026
My Mum has been at Parklands Manor for 4 weeks respite. She has been beautifully looked after and has found the home very comfortable and restful. She has enjoyed the company of the very caring staff and has especially loved her meals. The facilities are very calming and my Mum has improved
tremendously in such a short time. Overall a terrific place to be whether for respite or long term care.
16 June 2025
I visit a good friend at least twice a week and once again I am so overwhelmed by the friendliness of all the staff, and I mean all. They all make a point of smiling and acknowledging me and are happy to take that time to have a conversation with me if needed. Just amazing. Thank you for making me
feel welcome.
13 May 2025
My mother went into the care home for some respite, following a stay in hospital.
The staff were so friendly and caring. As an ex nurse my mother is very particular.
She is now able to go back and live at home, having been looked after but allowed to regain her independence
and confidence.
She
enjoyed the garden and the library and was also pleased to get her hair done and see a chiropodist and physio during her stay.
We both now feel that should she need care in the future, we feel secure we have found somewhere she will be happy. It is a daunting experience the first time.
17 April 2025
After my mum came out of hospital I had to find a suitable care home for care, physio and making sure she is safe and looked after. I found Chertsey Parklands Manor and I met the manager and immediately felt it had everything we needed.
08 April 2025
excellent support for my father for his respite care and then subsequent residency. The team could not have been more helpful and welcoming. Nothing was too much trouble. From the moment you enter through the door to everyone we met we were made to feel very welcome, The residents i spoke to were
all very happy suggesting a well run organisation. The interactions between the staff members also indicated a very happy team. The admin and nursing team were all excellent.
03 April 2025
After a hospital stay, my mum agreed to having some respite care. I visited a couple of care homes that offer this service, Chertsey Parklands Manor was one of them. I was very impressed with their building and surroundings, the staff were all very friendly on this visit and I was suitably impressed
on behalf of my mum and felt this was the sort of place she would like. We were shown all the facilities they had to offer and even the room that mum would stay in. Mum had to go through their assessment process and was booked in with a few days of our initial visit. Mum had a 2 week respite visit and she was so grateful for the care she received during her visit. Every single member of staff was approachable, helpful and had a smile for everyone. The whole family enjoyed their visits in these wonderful surroundings and the hospitality offered to family and visitors alike. Would throughly recommend and mum would stay again if the need was there.
06 March 2025
Mum spent the last year of her life here and the care could not have been better, she really felt at home and had some lovely friends. More than that, we often visited her and really felt part of a larger family, everyone knew and looked after each other, on the rare occasions that mum wasn't 100%,
residents and staff were genuinely concerned. The trips and classes were fun too, how many 98 year olds take to Tai Chi and boxercise!
21 February 2025
My mother spent 18 days in respite care at Chertsey Parklands while my husband and I were on holiday. I can honestly say she really enjoyed her time there. She made friends with other residents, and with the staff, who she reported "just couldn't" do enough for you".
She enjoyed the food, used the
chiropody service, and took the opportunity to get her hair done (3 times)! My elder son and his family visited her there, and he said his gran was in really good form. The great-grandchildren enjoyed cake from the cafe, trying out the "cool" recliner chairs and playing pool in the games room.
We also spent an enjoyable, worry-free holiday knowing that Mum was happy and well looked after. I am full of admiration for the excellent management and staff, who succeed in creating a wonderful atmosphere in the home, and in ensuring that there are many stimulating activities and trips for the residents. Big shout out also to the catering and cleaning staff. They do a great job.
20 December 2024
My cousin, a first cousin, was resident in the home for 2 years - she was introduced to Chertsey Parklands Manor as it offered the very best medical and nursing care available - a critical factor for my cousin with her special needs and requirements. Right up to her death on December 9th 2024, she
was very complimentary about the care and attention she received from all levels of personnel at the home. Time and time again when I discussed her continuing needs she was quite adamant that there was no parallel to Parklands, it offered optimal standards of care, attention and above all a genuine love. I noted her reaction to the caring and nursing personnel whenever they entered her room - there was a warm understanding, a trust that went beyond words. We may never see Parklands again as we live in Somerset but our memory will be of a caring team of people all working to make the end of my cousin's life as comfortable and as secure as possible.
28 November 2024
Mum and dad went in to Chertsery Parklands Manor Care Home in May 2021. Dad sadly passed away in August this year. We were so grateful to all the staff at Parklands for the way they looked after mum after dad passed. This includes the nursing staff, the carers and even the catering staff. Nothing
was too much trouble.
Mum was taken into hospital in October and sadly it was decided that end of life care was needed. Mum was transferred back to Parklands, her face lit up when she saw her carers, it was the best thing we could have done. Mum spent her last 10 days very comfortably and well taken care of, plus us as a family we were taken care of by the wonderful staff as well. Mum and dad were both 96 when they passed. We owe a huge debt of gratitude to all the staff at Parklands for their kindness, friendship and care. It is going to leave quite a hole in our lives not going to Parklands any more.
This has been a real home for mum and dad, the levels of care have been exceptional.
13 November 2024
I have nothing but positive words to write about the care provided for my mother at Chertsey Parklands Manor Care Home, not just in terms of the facilities (which are excellent) but, more importantly, in terms of the quality and dedication of all the staff. They are truly top-notch. I cannot
recommend Parklands Manor highly enough.
17 September 2024
My father moved into Parklands Manor In January of 2024 and I had selected the care home based on its already impeccable reviews but having visited ahead of time and seen the facilities and met some of the staff, our choice as a family was quickly solidified.
I chose Parklands Manor because it
could also handle the level of care both time intensive and at the end of things, palliative focus that my dad needed and would need.
The care staff bonded quickly with my father and he loved them dearly too and this friendship and kinship was very evident at the end of my father's life as well.
The way his death was handled by both the nurses and carers was so respectful and beautiful and not a single step was missed or a loving touch missed either.
Parklands Manor will forever be a part of our lives and I recommend them wholeheartedly without hesitation.
12 August 2024
During the short time Dad spent at Parklands, the care, consideration and kindness shown to him was exemplary. The same was also extended to our family by all members of the team. We are so thankful.
12 August 2024
I went on holiday in July for 2 weeks. It is always a worry going away without Mum but I knew she was in good hands and well looked after. The home stayed in regular contact updating me on Mum and how she was each day which helped me enjoy my holiday without worrying about her. I spend a lot of time
at Parklands and have got to know many of the staff and built a friendship with them. Would highly recommend Parkland Manor to anyone looking for care.
09 August 2024
Having viewed several care homes in the area, we decided on Chertsey Parklands Manor and are so glad we did! All the staff are warm and welcoming and from day 1, my partner's needs have been catered for to ensure his safety and comfort. The carers are kind, compassionate and very patient, with
nothing ever being too much trouble. The activities team deliver a varied schedule every day and there are regular trips out. My partner joins in with the exercise classes, something he never would have done before and the benefits have been noticeable.
The food is to be commended, breakfast and 3-course lunch and supper menu offering several choices. In addition, drinks, cake and fruit are available throughout the day. The surroundings are beautiful, a large pretty landscaped garden with a big pond. A lovely patio area offers tables and chairs and also there are benches located around the garden. My thanks to all the team at Chertsey Parklands Manor, it's reassuring to know my partner is looked after so well!
24 May 2024
Parklands Manor Care Home is exactly that - a lovely 'Home' with 'Care' its inspiring philosophy, and compelling motivation!
Surrounded by trees and sweeping lawns, the magnificent entrance inspires confidence, calm, and tranquillity, coupled with a warm welcome.
The professionalism and
efficiency of staff, at all levels is inspirational, readily developing trust and a sense of belonging.
Indeed, a happy, secure place to be - where nothing is too much trouble!
30 April 2024
My mother spent the last few months of her life at Chertsey Parklands Manor. It is a lovely care home with bright, comfortable rooms, great activities (she especially loved tai chi and boxercise), lovely communal areas (I particularly commend the excellent and ever-changing themed decorations at
Halloween, Christmas, Chinese New Year, etc.), and - most importantly - wonderfully caring staff. My mother grew very fond of her room and particularly appreciated the access to outside space. She also grew very fond of a number of the carers who showed her great care, kindness, and compassion in her last few weeks. Thank you.
29 April 2024
My mother entered Parklands for end-of-life care following a serious fall and four weeks in the palliative care ward of the hospital. Since then, her health has improved remarkably and she has regained much of her previous quality of life. For this, we are very grateful to the care staff, the
managers who encourage residents to keep active, and the two visiting physios who have given Mum the confidence to start walking again.
The atmosphere in Parklands is very friendly and upbeat, and my whole family enjoys spending time in the home. There is a sense of fun about the place which is very unusual for a care home. The staff is very accommodating, the facilities are excellent and the landscaping of the garden is very attractive. We love walking around the pond with Mum, looking at the trees and flowers in the garden, and the wildlife and beautiful old trees in front of the care home. It keeps Mum in touch with the seasons and helps her to enjoy life to the fullest.
16 April 2024
I have experienced nothing but excellent care from the Chertsey Parklands Manor Care Home. I was able to recover in peace and quiet but at the same time there was help available when I needed it. The nursing staff were patient and polite. The activities made it possible to resume normal life and the
strengthening and exercise classes were particularly helpful. The food and drink also helped to restore one's health. I would thoroughly recommend this home where one could recover one's health and move on. Everyone was very helpful and a lovely atmosphere.