Chertsey Parklands Manor Care Home - Avery Collection

Having lived independently at Parklands for many years, following a fall and surgery my father had a spell in hospital and upon discharge required additional nursing care. The team were fantastic visiting my father in hospital and allocating a change of apartment closer to the nursing team. They just made it happen so once my father returned he was back in a familiar environment surrounded by the most excellent and caring team, from the reception team, client liaison, carers and nursing staff and excellent external physio team. We could not fault them.

We are so impressed with the first class welcome Mum and our family received when taking her in for respite care. Her room is lovely with a beautiful view of the lake and all staff were welcoming and friendly as well as guiding us through the process. Nothing was too much trouble and no question was too big or small. Mum settled in very quickly and is so happy there that we made the decision for her to become a permanent resident. We would highly recommend Parklands Manor.

My mother stayed at Parklands for three weeks whilst some building work took place at her flat. Any initial concerns that she, myself and other members of our family may have had before she went there were allayed practically as soon as she entered the building. Every single member of staff, even if they were only walking past, greeted her with a warm and friendly "hello" and a smile. The layout and décor of the premises is welcoming and comfortable - more like a five star hotel! Living locally to Parklands mum particularly enjoyed looking at the old maps and photos of the area that were displayed on the walls of one of the corridors. There was a range of activities on offer for her to participate in if she chose to and on occasions entertainment was provided. During her stay Mum definitely enjoyed the food and it was great to be able to join her in the café and in the private dining room where we were able to enjoy a family meal. If needed she will very happily stay there again.

My nursing care has been simply wonderful. Polite & friendly, everyone I have met has been willing to help me and offered to do so. I have felt extremely well cared for

Cannot fault Parklands Manor Chertsey in any way. My husband was always treated as an individual and not just a number. He needs medical attention on a regular basis which was always managed with great care. (catheter care + leg dressings). He was always addressed by his name as was I when visiting. It was also thought that there was a slight improvement in his behaviour and mood when he came home after respite care. It is a very happy environment.

My accommodation is excellent. The staff are kind & helpful. The food is very good. I really enjoy living here.

Although my mum was only in Chertsey Parklands Manor care home for a few months until she passed away in July, I found everybody so lovely and helpful. If I had any concerns about my mum it was always sorted straight away. Staff were always encouraging and her room was beautiful and well kept. My mum's final days in the care were dealt with in a compassionate and professional manner and the nurses were wonderful. Thank you so much.

Every member of staff that I have met is incredibly friendly, caring and helpful. The home is beautifully furnished and is spotless. There is an excellent social and wellbeing programme that is full of variety.

I highly recommend Chertsey Parklands Manor.

From the Manager, Gabriela, and all of her team there is a real sense of commitment and respect for the residents and I'm grateful to each and every one of them. Thank you x

We chose Parklands for mum notwithstanding the relatively high costs in order to give her the highest quality of life in the last years of life. Despite her stroke, and being wheelchair bound as a result, mum had two and half years in the company of delightful, interesting residents and under the care of an exemplary team in every respect. The physical surroundings and facilities are also of the highest quality, with regular organised activities to keep minds active. I cannot speak highly enough of the care provided by the nursing, carers and general staff. If you can't face your relative being consigned to a generic semi circle in a lounge dominated by a TV, have a look at Parklands. The marginal cost over a standard home is material, but well worth it.

Thank you all once again

My Mum has been at Parklands Manor for 4 weeks respite. She has been beautifully looked after and has found the home very comfortable and restful. She has enjoyed the company of the very caring staff and has especially loved her meals. The facilities are very calming and my Mum has improved tremendously in such a short time. Overall a terrific place to be whether for respite or long term care.

I visit a good friend at least twice a week and once again I am so overwhelmed by the friendliness of all the staff, and I mean all. They all make a point of smiling and acknowledging me and are happy to take that time to have a conversation with me if needed. Just amazing. Thank you for making me feel welcome.

We both now feel that should she need care in the future, we feel secure we have found somewhere she will be happy. It is a daunting experience the first time.

After my mum came out of hospital I had to find a suitable care home for care, physio and making sure she is safe and looked after. I found Chertsey Parklands Manor and I met the manager and immediately felt it had everything we needed.

excellent support for my father for his respite care and then subsequent residency. The team could not have been more helpful and welcoming. Nothing was too much trouble. From the moment you enter through the door to everyone we met we were made to feel very welcome, The residents i spoke to were all very happy suggesting a well run organisation. The interactions between the staff members also indicated a very happy team. The admin and nursing team were all excellent.

After a hospital stay, my mum agreed to having some respite care. I visited a couple of care homes that offer this service, Chertsey Parklands Manor was one of them. I was very impressed with their building and surroundings, the staff were all very friendly on this visit and I was suitably impressed on behalf of my mum and felt this was the sort of place she would like. We were shown all the facilities they had to offer and even the room that mum would stay in. Mum had to go through their assessment process and was booked in with a few days of our initial visit. Mum had a 2 week respite visit and she was so grateful for the care she received during her visit. Every single member of staff was approachable, helpful and had a smile for everyone. The whole family enjoyed their visits in these wonderful surroundings and the hospitality offered to family and visitors alike. Would throughly recommend and mum would stay again if the need was there.

Mum spent the last year of her life here and the care could not have been better, she really felt at home and had some lovely friends. More than that, we often visited her and really felt part of a larger family, everyone knew and looked after each other, on the rare occasions that mum wasn't 100%, residents and staff were genuinely concerned. The trips and classes were fun too, how many 98 year olds take to Tai Chi and boxercise!

We also spent an enjoyable, worry-free holiday knowing that Mum was happy and well looked after. I am full of admiration for the excellent management and staff, who succeed in creating a wonderful atmosphere in the home, and in ensuring that there are many stimulating activities and trips for the residents. Big shout out also to the catering and cleaning staff. They do a great job.