Signature Parklands Manor

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey KT16 9FS

Signature at Parklands Manor is a new purpose-built care home in Chertsey, providing residential and nursing care, as well as specialising in dementia care.
   
The home is located opposite St. Peter’s Hospital. It offers exceptional accommodation, which is affordable and of a very high standard. It features 93 private suites, including 24 dedicated dementia rooms, plus suites suitable for couples.

Each room has ensuite facilities and a kitchenette with a built-in fridge. Rooms come unfurnished, allowing residents to bring those special objects to make their room feel just like home.

The dementia environment is designed in line with the University of Stirling research, globally recognised for their cutting-edge work in the field. Open plan and naturally lit, it offers Signature’s unique support and approach for individuals requiring dementia care.

There are two fully licensed restaurants, as well as a private dining room to entertain families and friends. A large activities team at the resident's disposal can arrange trips out, visit speakers, performers and many more activities. There is also an in-house hair salon, spa, treatment room, library and cinema.

Residents range from those who are relatively independent and still drive through to those who require full nursing, dementia or end-of-life care.
The General Manager and team look forward to welcoming residents and families to the new home.

Group: Signature Senior Lifestyle Ltd

Person in charge: Sarah Moor (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 93 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 93

Rooms with ensuite WC: 93

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

M25 junction 11, take A320 towards St Peter’s Hospital; first roundabout turn right; next roundabout turn right into Bittams Lane and Parklands Manor is on the left.

Visiting:

Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.

Parking:

Parking is available for residents, guests and visitors.

Latest Care Quality Commission* Report on Signature Parklands Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Signature Parklands Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Signature Parklands Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.856 for Signature Parklands Manor is calculated as follows: ( (103 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.538 Points relating to the number of positive Reviews for Signature Parklands Manor is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 10 Reviews ÷ 18.6 Target = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Signature Parklands Manor has a Review Score of 9.4 (9.394) from 10 Reviews


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Signature Parklands Manor?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Signature Parklands Manor

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mum has recently moved to Parklands in Chertsey. Sadly, she has been diagnosed with Alzheimer's so the move has been quite traumatic for both her and the family. It's taken a while but with help, support, patience and friendliness of everyone at Parklands she's now settled and adjusted to her new home. The facilities are fabulous and the concept of senior living here is outstanding.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   4.5 out of 5

I have only been here a month, but I am extremely happy that I made the move. It is all that I could wish for. Laundry is first class.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My parents moved from a bungalow to care at Parklands Manor on February 1st, 2018. The transition was seamless, courteous with easy assistance from the handyman on the day. They have enjoyed the food and entertainment and look forward to the dancing and sing-a-longs each week. After 2 months, they have settled into a completely new way of life, quite a transition from total independence. Happy days.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Limited time of review as my sister has only been a resident for a week, less than 3 weeks from viewing Parklands Manor. Our experience has been very good, tour of Parklands, meeting many staff and manager, all of whom were most helpful and courteous. I am confident my sister will be well looked after at Parklands Manor and will give a further review in 3 months.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Fantastic experience from start to finish. All staff and facilities first class.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   4.7 out of 5

A lovely home, beautifully kept, clean and stylish and relaxing. The staff are very welcoming and friendly.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   5 out of 5

My 88-year-old mother moved into Parklands Manor on 12th February.
We wanted somewhere that was residential but with the basic care and Support there if needed. Mum has the privacy and freedom of her own room, and company of others when she wants. The grounds and building are new and amazing. The food is good, we have even had several meals in one of the two restaurants with mum. There are always plenty of activities going on. All the staff are caring and friendly. Before mum moved into Parklands I would constantly worry about how Mum was coping on a daily basis. Now that worry has gone and the time I spend with mum is happy and relaxed.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   5 out of 5

My 86 year old Mother had been diagnosed with Alzheimer’s and it became unsafe for her to live alone. We looked for a place where my mother would be safe and comfortable that did not look like a hospital. The family visited a number of care homes but Parklands Manor was chosen as it met our requirements in all respects, exceeding them in some. It is a brand-new building situated close to St. Peter's Hospital and has been very carefully designed and decorated to an appropriate and high standard with lots of facilities for residents and visitors. All of the staff have been extremely friendly and helpful and are willing to go out of their way to help the residents and their families. I am so pleased with the choice we have made and I am now relieved my mother is safe, comfortable and being looked after to a high standard in luxury surroundings. I have no hesitation in recommending Parklands Manor to anyone, I keep telling mum it’s like being on holiday at a 5-star hotel!

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   5 out of 5

This home is very superior to the one in which I previously stayed.

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   5 out of 5

My Dad moved into Parklands initially for respite, this was a difficult decision for the family to make as we have placed Dad in two other care homes for respite but it was clear that this didn't work for him or us as a family and felt we had to move him and find somewhere where he would be happy

Parklands Manor welcomed Dad at short notice and really made the transition seamless. I can't thank them enough. All staff were amazing, they got to know Dad and what he liked doing.

The home is amazing, surroundings are fab, care staff and management are very friendly and caring, they have truly made a difference!

A huge thank you to Parklands and I would highly recommend the home. It has given us that reassurance that Dad is receiving excellent care

How likely would you be to recommend Signature Parklands Manor? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

Judy

Judy Urmossy

Job Title: Client Liaison Manager

Joined: 2018

Description:

I am delighted to be joining the Parklands Manor team, bringing with me over 34 years' experience working in a client facing environment.

My role involves meeting prospective new residents and their families and guiding them through the often very emotional decision of choosing the right home.

I feel very privileged to be part of such a lovely, caring team who are dedicated to maintaining the dignity and enhancing the quality of life of all our residents.

Sarah

Sarah Moor

Job Title: General Manager

Description:

Sarah brings many years of acute nursing experience within the NHS and the Private Sector to her role. Since qualifying in 1993, she has gained formal clinical qualifications to support her career and in addition, has undertaken training on commercial and financial skills and leadership. Additionally, Sarah has a wealth of knowledge on standard improvements, policy development, clinical audit and governance frameworks. Sarah has led many projects addressing customer satisfaction and developed action plans for improvement in services. Sarah is committed to putting excellence at the very heart of her team and is dedicated to providing a high-quality service, tailored to the individual needs of each resident.

Louise

Louise Challand

Job Title: Move-in Coordinator

Joined: 2017

Description:

This is my first introduction working within the Care sector and I am really excited to be part of the Parklands team.
Having over 30 years’ experience within Customer Services & Sales Support, I have worked in various industries. I first qualified as a Hairdresser and later developed an interest in alternative therapies which I then qualified in Reflexology & Reiki too.
The past 13 years I have been working within the Food sector as a Business Support, coordinating with key customers, Account Managers and various departments. It was here where I developed my organisational skills and gained a passion for providing exceptional customer service.
So, why the care sector?
On a personal level, my grandmother is currently living with Dementia and having witnessed how difficult her journey has been it has also been very difficult for our family too.
Based on my professional and personal experiences, I am really looking forward to help & support our residents and their families with their moving in experience.

Sonia

Sonia Hamilton-Martin

Job Title: Client Liaison Manager

Joined: 2017

Description:

Sonia has been working in care homes for over 14 years and brings to Parklands Manor many years of experience, as well as compassion for the families and residents she meets every day.
It is important to her that she can help families during what can be a difficult and emotional time, looking at the different care choices and helping to make the right decisions.
Sonia will always go the extra mile to help families and likes nothing better than meeting them and showing them around a beautiful home.
All residents will know Sonia well and will often be seen having a good chat.

Ana

Ana Amaya Yarce

Job Title: Activities manager

Description:

I was born and raised in Colombia and graduated as a Psychologist in 2000.
I have been doing activities for 10 years; First in the cruise ship industry and now with Signature Care homes, where I started as an Activities Assistant and now as Activities Manager at Parklands Manor.
I love organizing big events and involving the whole community in the fun, also taking care of the day to day wellbeing needs of the residents, making sure that all aspects are covered.
From crosswords to bus trips, from exercises to special day events, my team and I will work to give the residents a full calendar of activities from where to choose and to keep them active. Mentally, physically and socially

Carol

Carol Condon

Job Title: Care Services Manager

Joined: 2017

Description:

I am a Registered General Nurse who qualified from Thames Valley University over 18 years ago, with a BSc Honours Degree in Health Studies. After that, I spent some years working as a Health Service Executive in Ireland in Acute Medicine, Surgery and Gynaecology.
For the past 6 years, I have been working in the UK, in the private sector, as a Clinical Operations Manager leading and managing a team of nurses, carers, physiotherapists and occupational therapists.
I am very excited about my role as Care Services Manager at Parklands Manor and passionate about delivering excellent care and achieving the best quality of life for our residents.
I am committed to leading and developing the nursing and care team and attaining high standards by striving to ensure the staff are well supported and the residents are always at the heart of what we do.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Signature Parklands Manor