What are the Facilities & Services at Chertsey Parklands Manor Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chertsey Parklands Manor Care Home - Avery Collection to the centre of Chertsey?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Chertsey Parklands Manor Care Home - Avery Collection, Parklands Manor, Parklands Drive off Bittams Lane, Chertsey, Surrey KT16 9FS

Q: What types of Care is Chertsey Parklands Manor Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

Review from Neville B (Friend of Resident) published on 16 June 2025
Submitted via Website • Report

Overall Experience

I visit a good friend at least twice a week and once again I am so overwhelmed by the friendliness of all the staff, and I mean all. They all make a point of smiling and acknowledging me and are happy to take that time to have a conversation with me if needed. Just amazing. Thank you for making me feel

welcome.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your lovely review. Its always a pleasure to see you and I agree the atmosphere at Parklands is always friendly.

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Review from J G (Daughter of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience

My mother went into the care home for some respite, following a stay in hospital.
The staff were so friendly and caring. As an ex nurse my mother is very particular.
She is now able to go back and live at home, having been looked after but allowed to regain her independence
and confidence.
She

enjoyed the garden and the library and was also pleased to get her hair done and see a chiropodist and physio during her stay.
We both now feel that should she need care in the future, we feel secure we have found somewhere she will be happy. It is a daunting experience the first time.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for you lovely review. It was an absolute pleasure looking after mum . I hope she has settled in at home and feeling more herself. I will pass on your feed back to the team. All the best Parklands Manor x

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Review from n W (Daughter of Resident) published on 17 April 2025
Submitted via Website • Report

Overall Experience

After my mum came out of hospital I had to find a suitable care home for care, physio and making sure she is safe and looked after. I found Chertsey Parklands Manor and I met the manager and immediately felt it had everything we needed.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your review. It has been lovely getting to know Mum and your family. Mum is a great asset to our Parklands family and I am so pleased she is setting in so well.

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Review from Simon M (Son of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience

excellent support for my father for his respite care and then subsequent residency. The team could not have been more helpful and welcoming. Nothing was too much trouble. From the moment you enter through the door to everyone we met we were made to feel very welcome, The residents i spoke to were all

very happy suggesting a well run organisation. The interactions between the staff members also indicated a very happy team. The admin and nursing team were all excellent.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thanks for your lovely review. It was a pleasure looking after Dad and so lovely see how well he settled in and was enjoying the home. Sending you our love , from the Team x

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Review from Tina W (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience

After a hospital stay, my mum agreed to having some respite care. I visited a couple of care homes that offer this service, Chertsey Parklands Manor was one of them. I was very impressed with their building and surroundings, the staff were all very friendly on this visit and I was suitably impressed

on behalf of my mum and felt this was the sort of place she would like. We were shown all the facilities they had to offer and even the room that mum would stay in. Mum had to go through their assessment process and was booked in with a few days of our initial visit. Mum had a 2 week respite visit and she was so grateful for the care she received during her visit. Every single member of staff was approachable, helpful and had a smile for everyone. The whole family enjoyed their visits in these wonderful surroundings and the hospitality offered to family and visitors alike. Would throughly recommend and mum would stay again if the need was there.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your lovely review. It was a pleasure to have mum stay with us for 2 weeks and to get to meet you and your lovely family. All the best.

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Review from Mike A (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience

Mum spent the last year of her life here and the care could not have been better, she really felt at home and had some lovely friends. More than that, we often visited her and really felt part of a larger family, everyone knew and looked after each other, on the rare occasions that mum wasn't 100%,

residents and staff were genuinely concerned. The trips and classes were fun too, how many 98 year olds take to Tai Chi and boxercise!

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your lovely review Mike. I agree mum was fantastic for her age and thoroughly made the most of the home and the activities provided. We miss her and seeing you guys . Thank you for all of the support and for always making an effort to come along and join in when possible. All our love the team at Parklands x

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Review from Christine S (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience

My mother spent 18 days in respite care at Chertsey Parklands while my husband and I were on holiday. I can honestly say she really enjoyed her time there. She made friends with other residents, and with the staff, who she reported "just couldn't" do enough for you".
She enjoyed the food, used the

chiropody service, and took the opportunity to get her hair done (3 times)! My elder son and his family visited her there, and he said his gran was in really good form. The great-grandchildren enjoyed cake from the cafe, trying out the "cool" recliner chairs and playing pool in the games room.
We also spent an enjoyable, worry-free holiday knowing that Mum was happy and well looked after. I am full of admiration for the excellent management and staff, who succeed in creating a wonderful atmosphere in the home, and in ensuring that there are many stimulating activities and trips for the residents. Big shout out also to the catering and cleaning staff. They do a great job.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for your lovely review. It was an absolute pleasure having Mum stay with us while you were away. Mum got involved in the activities and like you mentioned made friends with residents and carers whilst she stayed with us. It's wonderful to know that she had such a positive experience. I will pass this positive feedback on to the team.

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Review from David R (Cousin of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience

My cousin, a first cousin, was resident in the home for 2 years - she was introduced to Chertsey Parklands Manor as it offered the very best medical and nursing care available - a critical factor for my cousin with her special needs and requirements. Right up to her death on December 9th 2024, she was

very complimentary about the care and attention she received from all levels of personnel at the home. Time and time again when I discussed her continuing needs she was quite adamant that there was no parallel to Parklands, it offered optimal standards of care, attention and above all a genuine love. I noted her reaction to the caring and nursing personnel whenever they entered her room - there was a warm understanding, a trust that went beyond words. We may never see Parklands again as we live in Somerset but our memory will be of a caring team of people all working to make the end of my cousin's life as comfortable and as secure as possible.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your lovely words. It has been an absolute pleasure looking after your cousin and the staff at Parklands all became very fond of her. She was very lucky to have you looking out for her and visiting often.

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Review from Sheena H (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience

Mum and dad went in to Chertsery Parklands Manor Care Home in May 2021. Dad sadly passed away in August this year. We were so grateful to all the staff at Parklands for the way they looked after mum after dad passed. This includes the nursing staff, the carers and even the catering staff. Nothing was

too much trouble.
Mum was taken into hospital in October and sadly it was decided that end of life care was needed. Mum was transferred back to Parklands, her face lit up when she saw her carers, it was the best thing we could have done. Mum spent her last 10 days very comfortably and well taken care of, plus us as a family we were taken care of by the wonderful staff as well. Mum and dad were both 96 when they passed. We owe a huge debt of gratitude to all the staff at Parklands for their kindness, friendship and care. It is going to leave quite a hole in our lives not going to Parklands any more.
This has been a real home for mum and dad, the levels of care have been exceptional.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for your lovely review. It was a pleasure to look after mum and dad for so many years. We will miss you visiting as you were such a big part of Parklands and mum and dad were so lucky to have such supportive family around them. Sending all our love and hugs from the team at Parklands.

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Review from J W (Son of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience

I have nothing but positive words to write about the care provided for my mother at Chertsey Parklands Manor Care Home, not just in terms of the facilities (which are excellent) but, more importantly, in terms of the quality and dedication of all the staff. They are truly top-notch. I cannot recommend

Parklands Manor highly enough.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your lovely review. It was a pleasure looking after mum and meeting all of her family. Our carers and nurses do a fantastic job and we really appreciate when this gets noticed. Sending all our love and best wishes to you all.

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Review from Jamie C (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience

My father moved into Parklands Manor In January of 2024 and I had selected the care home based on its already impeccable reviews but having visited ahead of time and seen the facilities and met some of the staff, our choice as a family was quickly solidified.
I chose Parklands Manor because it could

also handle the level of care both time intensive and at the end of things, palliative focus that my dad needed and would need.
The care staff bonded quickly with my father and he loved them dearly too and this friendship and kinship was very evident at the end of my father's life as well.
The way his death was handled by both the nurses and carers was so respectful and beautiful and not a single step was missed or a loving touch missed either.
Parklands Manor will forever be a part of our lives and I recommend them wholeheartedly without hesitation.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you. The carers and nurses at Parklands do a fabulous job and it means so much more when we receive thanks from the resident and families. This means so much to us. It really was a pleasure looking after Dad. It was also lovely to meet you and Mum and see how lucky Dad was to have you both. We will miss you all.

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Review from Tim B (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience

During the short time Dad spent at Parklands, the care, consideration and kindness shown to him was exemplary. The same was also extended to our family by all members of the team. We are so thankful.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your lovely review. It was a pleasure to meet you and your lovely family. Sending our love and best wishes.

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Review from H C (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience

I went on holiday in July for 2 weeks. It is always a worry going away without Mum but I knew she was in good hands and well looked after. The home stayed in regular contact updating me on Mum and how she was each day which helped me enjoy my holiday without worrying about her. I spend a lot of time

at Parklands and have got to know many of the staff and built a friendship with them. Would highly recommend Parkland Manor to anyone looking for care.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your review. It is an absolute pleasure looking after Mum. It's so wonderful to see the relationship mum has built with the team at Parklands, as have you. We really appreciate your lovely comments.

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Review from R S (Partner of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience

Having viewed several care homes in the area, we decided on Chertsey Parklands Manor and are so glad we did! All the staff are warm and welcoming and from day 1, my partner's needs have been catered for to ensure his safety and comfort. The carers are kind, compassionate and very patient, with nothing

ever being too much trouble. The activities team deliver a varied schedule every day and there are regular trips out. My partner joins in with the exercise classes, something he never would have done before and the benefits have been noticeable.

The food is to be commended, breakfast and 3-course lunch and supper menu offering several choices. In addition, drinks, cake and fruit are available throughout the day. The surroundings are beautiful, a large pretty landscaped garden with a big pond. A lovely patio area offers tables and chairs and also there are benches located around the garden. My thanks to all the team at Chertsey Parklands Manor, it's reassuring to know my partner is looked after so well!

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Review from M L (Respite Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience

Parklands Manor Care Home is exactly that - a lovely 'Home' with 'Care' its inspiring philosophy, and compelling motivation!
Surrounded by trees and sweeping lawns, the magnificent entrance inspires confidence, calm, and tranquillity, coupled with a warm welcome.
The professionalism and efficiency

of staff, at all levels is inspirational, readily developing trust and a sense of belonging.
Indeed, a happy, secure place to be - where nothing is too much trouble!

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for your lovely review. It was an absolute pleasure to have you at Parklands and so wonderful to see how many friends visited you during your stay. It's such a beautiful home and lovely to see our guests make the most of the caf and beautiful garden. Sending all our love to the team at Parklands.

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Review from Beth Y (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

My mother spent the last few months of her life at Chertsey Parklands Manor. It is a lovely care home with bright, comfortable rooms, great activities (she especially loved tai chi and boxercise), lovely communal areas (I particularly commend the excellent and ever-changing themed decorations at Halloween,

Christmas, Chinese New Year, etc.), and - most importantly - wonderfully caring staff. My mother grew very fond of her room and particularly appreciated the access to outside space. She also grew very fond of a number of the carers who showed her great care, kindness, and compassion in her last few weeks. Thank you.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for your lovely review. It was an absolute pleasure looking after Mum and seeing all of her family visit her so often. You are right we do love any excuse for a theme here and our activities and team hard work pay off. She is missed by the staff here, especially the care team. Sending all of our love and best wishes Parklands.

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Review from Sian P (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience

My mother entered Parklands for end-of-life care following a serious fall and four weeks in the palliative care ward of the hospital. Since then, her health has improved remarkably and she has regained much of her previous quality of life. For this, we are very grateful to the care staff, the managers

who encourage residents to keep active, and the two visiting physios who have given Mum the confidence to start walking again.
The atmosphere in Parklands is very friendly and upbeat, and my whole family enjoys spending time in the home. There is a sense of fun about the place which is very unusual for a care home. The staff is very accommodating, the facilities are excellent and the landscaping of the garden is very attractive. We love walking around the pond with Mum, looking at the trees and flowers in the garden, and the wildlife and beautiful old trees in front of the care home. It keeps Mum in touch with the seasons and helps her to enjoy life to the fullest.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for your lovely message. I have spoken to the care team and they say It is an absolute pleasure to look after Mum and what a lovely lady she is. We are so pleased you and your family enjoy spending time here and hopefully, you can make the most of the beautiful garden now the weather is warming up.

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Review from Jill S (Respite Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

I have experienced nothing but excellent care from the Chertsey Parklands Manor Care Home. I was able to recover in peace and quiet but at the same time there was help available when I needed it. The nursing staff were patient and polite. The activities made it possible to resume normal life and the

strengthening and exercise classes were particularly helpful. The food and drink also helped to restore one's health. I would thoroughly recommend this home where one could recover one's health and move on. Everyone was very helpful and a lovely atmosphere.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you Jill for your lovely review. It has been an absolute pleasure having you stay with us at Parklands. We will all really miss you and wish you the best of luck settling in back home. All the best, the team at Parklands Manor.

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Review from A R (Respite Resident) published on 7 March 2024
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Overall Experience

The atmosphere was warm and friendly. I particularly liked the use of Christian names all the time. Food was very good. Enjoyed taking part in some of the activities and the two outside entertainers, a singer and harpist, were excellent. Loved walking around the pond. Would like to return one day.

Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your lovely comments, it's so nice to hear you enjoyed the food, and taking part in the activities programme. We look forward to welcoming you both back to our home in the near future.

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Review from Mark H (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience

The staff in the Meadows are very welcoming and engage with relatives to keep them informed of any issues with the resident. They are very attentive to the resident's needs and show utmost care when dealing with them. Every member of staff follows a health reporting procedure where residents are regularly

monitored. Where necessary, additional nursing staff attend to ensure the best care is being delivered. There is a daily program of activities that residents are encouraged to participate in, at whatever level they can. Each day there is a varied food menu on offer of a good standard. Staff are on hand to assist at meal times where required.

Reply from Robyn Sheppard, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for this lovely review. It really means a lot to our staff to know what a brilliant job they are doing. The staff in the Meadows really appreciate your support and help with caring for Mum and it is an absolute pleasure to look after her. It's lovely to see how much time you spend here at Parklands.

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