Chertsey Parklands Manor Care Home - Avery Collection

I went on holiday in July for 2 weeks. It is always a worry going away without Mum but I knew she was in good hands and well looked after. The home stayed in regular contact updating me on Mum and how she was each day which helped me enjoy my holiday without worrying about her. I spend a lot of time at Parklands and have got to know many of the staff and built a friendship with them. Would highly recommend Parkland Manor to anyone looking for care.

Having viewed several care homes in the area, we decided on Chertsey Parklands Manor and are so glad we did! All the staff are warm and welcoming and from day 1, my partner's needs have been catered for to ensure his safety and comfort. The carers are kind, compassionate and very patient, with nothing ever being too much trouble. The activities team deliver a varied schedule every day and there are regular trips out. My partner joins in with the exercise classes, something he never would have done before and the benefits have been noticeable.

The food is to be commended, breakfast and 3-course lunch and supper menu offering several choices. In addition, drinks, cake and fruit are available throughout the day. The surroundings are beautiful, a large pretty landscaped garden with a big pond. A lovely patio area offers tables and chairs and also there are benches located around the garden. My thanks to all the team at Chertsey Parklands Manor, it's reassuring to know my partner is looked after so well!

Indeed, a happy, secure place to be - where nothing is too much trouble!

My mother spent the last few months of her life at Chertsey Parklands Manor. It is a lovely care home with bright, comfortable rooms, great activities (she especially loved tai chi and boxercise), lovely communal areas (I particularly commend the excellent and ever-changing themed decorations at Halloween, Christmas, Chinese New Year, etc.), and - most importantly - wonderfully caring staff. My mother grew very fond of her room and particularly appreciated the access to outside space. She also grew very fond of a number of the carers who showed her great care, kindness, and compassion in her last few weeks. Thank you.

The atmosphere in Parklands is very friendly and upbeat, and my whole family enjoys spending time in the home. There is a sense of fun about the place which is very unusual for a care home. The staff is very accommodating, the facilities are excellent and the landscaping of the garden is very attractive. We love walking around the pond with Mum, looking at the trees and flowers in the garden, and the wildlife and beautiful old trees in front of the care home. It keeps Mum in touch with the seasons and helps her to enjoy life to the fullest.

I have experienced nothing but excellent care from the Chertsey Parklands Manor Care Home. I was able to recover in peace and quiet but at the same time there was help available when I needed it. The nursing staff were patient and polite. The activities made it possible to resume normal life and the strengthening and exercise classes were particularly helpful. The food and drink also helped to restore one's health. I would thoroughly recommend this home where one could recover one's health and move on. Everyone was very helpful and a lovely atmosphere.

The atmosphere was warm and friendly. I particularly liked the use of Christian names all the time. Food was very good. Enjoyed taking part in some of the activities and the two outside entertainers, a singer and harpist, were excellent. Loved walking around the pond. Would like to return one day.

The staff in the Meadows are very welcoming and engage with relatives to keep them informed of any issues with the resident. They are very attentive to the resident's needs and show utmost care when dealing with them. Every member of staff follows a health reporting procedure where residents are regularly monitored. Where necessary, additional nursing staff attend to ensure the best care is being delivered. There is a daily program of activities that residents are encouraged to participate in, at whatever level they can. Each day there is a varied food menu on offer of a good standard. Staff are on hand to assist at meal times where required.

My experience of the care given by all the staff in Meadows is that they do care very much and are always very kind to all the residents. Their liaison with relatives is first class and I am always kept up to date with developments and needs with clear advice on what to do in certain situations. The other staff I encounter from reception through to the entertainment team and management is one of thoughtful and friendly attitude and almost as if nothing is too much trouble. Communication is vital in any organisation and it is easy to comment that there is not enough but I would say that this could be improved by the senior management of Avery as, since I started my journey with Parklands, this has slipped following the change from the previous owners to Avery whether it be the regular updates on developments or communication over fees. However, overall I always speak most highly of the operation at Parklands and recommend the home to anyone who asks.

Last but not least, the food is superb. They have a new chef, and my mother says that not only is the food delicious, but it is presented very attractively too.

Very helpful management, together with a friendly staff, made an enjoyable stay. The care home, with superb decor and facilities also well kept grounds, was a pleasure to stay in. Would pass this experience to anyone requiring care support in the future. Thanks to all at Chertsey Parklands.

Recently my wife's mum lost her husband and the staff once again went out of their way to comfort mum. 10 out of 10 all round. We feel very happy to know she is in such great care.

My husband and I miss our visits, chatting with the residents and enjoying the coffee and pastries.

My brother-in-law who has Parkinson's could not have been any better looked after during his recent stay with you for respite care. It was a great comfort to us to know that he was safe. The home has a warm and friendly atmosphere and everyone was very helpful. The carers and nurses were very professional and nothing was too much trouble. The home is spotless and welcoming and the facilities and beautiful gardens are impressive but comfortable. The quality of the food was good and the menu varied. There is great interaction between the staff and residents.

Everyone who has visited my husband during his stay are very impressed with the home. The welcoming feel you get as you enter the building is of a high standard. It is lovely that family and friends can have tea/coffee and are able to sit in the sofa area, outside or just in the cafe area.

My mum-in-law, who lives with us, has stayed at Chertsey Parklands Manor Care Home on two occasions for respite. I can honestly say it has been a breath of fresh air for her. The staff cannot do enough for her and are so friendly and really do care. Moving forward, Mum now refers to Parklands as her holiday home and will be frequenting more often to allow us to take holidays as she lives with us. I would not hesitate to recommend Parklands, would happily live there myself!

Our mother became a resident at Parklands in June of 2022. As her needs increased, she was treated with compassion and dignity. We are so grateful to the staff and could not have been more appreciative of their care. Thank you.

Thank you to all the care staff for looking after my mum. It’s so reassuring to know she is being cared for so well. I will continue to use Parklands for Mum for respite, knowing she will be cared for to the standard she would be at home. Everybody that visits her says it is like a 5-star hotel. Many thanks again.

So, without hesitation, I would recommend Parklands because every member of staff is excellent.

If I could now give it a 10-star review, I would. They looked after my mother fantastically from the day she moved into the day she sadly died. Their care and attention to her in her last days, the dignified way in which they treated her, the concern and time they had for me, and the fact that her carers had loved her so much that they cried with me meant the world. They saw past the dementia that had affected her later years to the woman she had been, and they had endless patience with her - and not only the carers, everyone at Parklands knows the residents' names and will stop for a chat with them. When she went, she went to her comfy room, surrounded by her own things and with people who cared deeply about looking after her. It's just a lovely place, with lovely people working there.