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- Chertsey Parklands Manor Care Home - Avery Collection







Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.
Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit...
Care Provided by Chertsey Parklands Manor Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chertsey Parklands Manor Care Home - Avery Collection for full pricing details and T&Cs.
Contact Chertsey Parklands Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Gabriela Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (95)
- Single Rooms with ensuite Wet Room (95)
Visiting
- Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.
Parking
- Parking is available for residents, guests and visitors.
Chertsey Parklands Manor Care Home - Avery Collection Reviews (104)
Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.6 (9.636) out of 10, based on 15 reviews in the last 2 years.
Over all time Chertsey Parklands Manor Care Home - Avery Collection has 104 reviews.
My Dad moved into Parklands initially for respite, this was a difficult decision for the family to make as we have placed Dad in two other care homes for respite but it was clear that this didn't work for him or us as a family and felt we had to move him and find somewhere where he would be happy
Parklands Manor welcomed Dad at short notice and really made the transition seamless. I can't thank them enough. All staff were amazing, they got to know Dad and what he liked doing.
The home is amazing, surroundings are fab, care staff and management are very friendly and caring, they have truly made a difference!
A huge thank you to Parklands and I would highly recommend the home. It has given us that reassurance that Dad is receiving excellent care
We wanted somewhere that was residential but with the basic care and Support there if needed. Mum has the privacy and freedom of her own room, and company of others when she wants. The grounds and building are new and amazing. The food is good, we have even had several meals in one of the two restaurants with mum. There are always plenty of activities going on. All the staff are caring and friendly. Before mum moved into Parklands I would constantly worry about how Mum was coping on a daily basis. Now that worry has gone and the time I spend with mum is happy and relaxed.
My 86 year old Mother had been diagnosed with Alzheimer’s and it became unsafe for her to live alone. We looked for a place where my mother would be safe and comfortable that did not look like a hospital. The family visited a number of care homes but Parklands Manor was chosen as it met our requirements in all respects, exceeding them in some. It is a brand-new building situated close to St. Peter's Hospital and has been very carefully designed and decorated to an appropriate and high standard with lots of facilities for residents and visitors. All of the staff have been extremely friendly and helpful and are willing to go out of their way to help the residents and their families. I am so pleased with the choice we have made and I am now relieved my mother is safe, comfortable and being looked after to a high standard in luxury surroundings. I have no hesitation in recommending Parklands Manor to anyone, I keep telling mum it’s like being on holiday at a 5-star hotel!
This home is very superior to the one in which I previously stayed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 17 Feb 2025
Chertsey Parklands Manor Care Home marked Valentine’s Day with a heartwarming celebration for four couples living together in the care home. Each couple shared their personal love story, reflecting the...
There are no upcoming events for Chertsey Parklands Manor Care Home - Avery Collection.
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Chertsey Parklands Manor Care Home - Avery Collection.
Meet the Team (9)

I’m originally from Slovakia, with Slovak and Hungarian roots, and I moved to England in 2002. Though I studied Economics, Management, Marketing, and Accountancy, I found my passion in care, inspired by my mother, a former intensive care nurse and day centre manager.
I’ve worked in the care sector since 2005, progressing from Care Worker to Registered Manager in 2011. I’ve managed various services, including private, not-for-profit, and social services settings, as well as two domiciliary agencies. My qualifications include Level 5 in Health and Social Care, Level 3 in Dementia Leadership and Palliative Care, and Level 2 in Mental Health and Nutrition.
After five years at Esher Manor/Avery, I transferred to Cliveden Manor/Avery in August 2023. I joined the Chertsey Parklands team in September 2025.

I am a dedicated Clinical Lead with more than 30 years of nursing experience and over 15 years of leadership within healthcare. I began my nursing career in Slovakia, specialising in respiratory care, before relocating to the UK, where I have built an extensive and rewarding career in nursing homes and elderly care.
Since joining the home environment in 2014, I have progressed from Senior Nurse to Clinical Lead. In my current role, I oversee all aspects of clinical care, ensuring every resident receives safe, compassionate, and person-centred support. I am passionate about mentoring and developing my team, maintaining the highest clinical standards, and working closely with residents, families, and healthcare professionals to deliver outstanding care.
I hold a Master’s Degree in Nursing and am committed to continuous professional development. I regularly undertake advanced training in leadership, safeguarding, dementia care, end-of-life care, diabetes management, and clinical governance, ensuring my knowledge and practice remain at the forefront of the profession.
At the heart of my approach is the belief that every resident deserves to feel valued, respected, and supported to live life to the fullest. My dedication, expertise, and compassionate leadership help create a positive environment where residents and colleagues alike can thrive.
Outside of work, I enjoy travelling, swimming, cycling, and reading.
“Providing high-quality, compassionate care while supporting and developing our team is what inspires me every day.” – Andrea, Clinical Lead

I’m originally from Sofia, Bulgaria. I moved to England in 2016.
I’ve worked in the Nursing care home sector since 2016. I am ca ompassionate nurse, working at Chertsey Parklands Nursing Home since 2020. I am committed to dignity, comfort, and quality patient- centred care.
Chertsey Parklands Nursing Care Home has become a true passion of mine, inspiring me to uphold the highest standards of clinical excellence and resident wellbeing.
I have been the Nurse Care Manager here since 2025, and I am leading my team to achieve excellence in care delivery through collaboration, accountability, and professional development.
I want my team to be proud of their job, confident, and make our residents the happiest and be satisfied with our care delivery and wellbeing in Chertsey Parklands Manor Nursing Home.

I have worked in the Healthcare Industry for 10 years. I have worked in care homes, hospitals and in IT. I am very passionate about the health care sector, and I believe I have found my niche within the care home environment, combining my business experience with my experience in care.
I enjoy advising on admissions and helping people transition from home or from hospital into a care home. I very much enjoy the working environment here at Parklands Manor. I enjoy getting to know our residents and helping engage with community links to further enrich the residents' lives with the benefit of what the community links can bring to our home.

My name is Lynn, and I’m proud to be part of the Chertsey Parklands family. My journey into care started many years ago. I have worked in various roles, and it has shaped the way I see people, purpose, and community. I have been a carer in the community, a care assistant in a home, a team leader med tech, a Senior Carer, a Residential care manager, and a home trainer, but have found my passion in the business side of the care sector.
Every day in our home reminds me why I’m here. I get to support incredible residents who have lived extraordinary lives, people who have taught me about resilience, laughter, patience, and love. Whether I’m supporting a resident with an invoice or having a morning chat with a resident, I’m reminded that small moments often make the biggest difference.
Working in care isn’t just a job for me, it’s a calling. I believe everyone deserves dignity, connection, and joy at every stage of life and being able to help create that, one smile, one story, one gentle moment at a time, is something I’m deeply grateful for.Thank you for following our journey. I look forward to sharing more of the meaningful moments we experience here at Chertsey Parklands, where every day is an opportunity to show compassion and celebrate the people who came before us.

I started working for Chertsey Parklands Manor Care Home when it first opened in 2018 and worked in Reception. I then moved to work in the community in Supported Living with young adults with Learning Disabilities and caring for people with challenging behaviour as an Assistant Manager. I returned to Parklands in 2025 as the Head Housekeeper. I have always loved the environment here. I am creative and hardworking. I have always been a people person and enjoy being part of a caring environment and team. I enjoy the residents' company and finding out more about their interesting stories and lives.

I am the Head Chef at Chertsey Parklands, with over 16 years of experience as a professional chef. My passion for working within the care sector comes from a very personal place. After caring for a loved one who sadly passed away, I felt a strong calling to give something back and to make a genuine difference in people’s lives.
My journey began as a carer before I retrained as a chef, which has shaped the way I approach food and care today. I understand how much comfort, reassurance, and happiness a good meal can bring—especially to those who may be vulnerable or living away from home. For me, food is far more than nutrition; it is dignity, familiarity, and a powerful way of showing care.
I take great pride in creating meals that are not only nutritious and well-balanced but also comforting, enjoyable, and full of flavour. Seeing residents smile, reminisce, or simply enjoy a meal is what motivates me every single day. Their well-being and quality of life are always at the heart of everything I do in the kitchen.
One of my proudest achievements was being nominated for an in-house MasterChef competition, where I was selected among the top six chefs within a large organisation. Before moving into catering, I began my professional career in IT and hold a master’s degree, which supports my structured, thoughtful, and high-standard approach to kitchen leadership.
I am passionate about leading my team with kindness, consistency, and pride, and about creating a dining experience where residents feel respected, cared for, and truly at home.

I have recently joined Chertsey Parklands Care Home as the Dementia Care Manager. I am really happy to be here and enjoy working with the team. I find it a nice, warm and welcoming environment and haveenjoyed getting to know the residents.
I have over 28 years of experience in care, predominantly with people living with Dementia. Dementia care is something I am very passionate about, and I enjoy making a difference to the lives of the people I care for.

Profile description coming soon...
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