Chertsey Parklands Manor Care Home - Avery Collection

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey KT16 9FS
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9.9 100 Reviews
  • Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.

Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit from balcony or patio access, perfect for enjoying sunshine and afternoon tea.

What distinguishes Chertsey Parklands Manor from other care homes in Chertsey is the remarkable array of facilities. The café is a delightful space for socialising over tea, and residents can choose from various lounges for club and society meetings. Experience the joy of watching your favourite films in the cinema, pampering in the on-site salon, enjoying a massage in the therapy room, or hosting a memorable meal in the elegant private dining room.

For those contemplating a care home in Chertsey, a respite care stay provides an excellent opportunity to immerse yourself in life at Chertsey Parklands. Contact the friendly team to discuss your care needs and schedule a visit.
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Care Provided by Chertsey Parklands Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £1950
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: £1850 – £2050
  • Self-Funded Nursing Dementia Care: from £1950

These prices are only a guideline, please contact Chertsey Parklands Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Chertsey Parklands Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chertsey Parklands Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Arturas Repkovas (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (95)

Visiting

  • Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.

Parking

  • Parking is available for residents, guests and visitors.

Chertsey Parklands Manor Care Home - Avery Collection Reviews (100)

9.9

Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.9 (9.924) out of 10, based on 22 reviews in the last 2 years.
Over all time Chertsey Parklands Manor Care Home - Avery Collection has 100 reviews.

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Review from Annette P (Daughter of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Parklands as the very best place for our parents to spend their last years together after it became too difficult for them to be cared for at home due to our mother’s Parkinson’s. Unfortunately, it became necessary for Mum to be moved to the Meadows. The separation was hard for them as a couple,
but the care they received, not only for their physical needs but also psychologically, has been excellent. After Mum passed away and due to lockdown restraints on visiting, the loving care Dad received over this last year has been comforting for us too. Allowing us to stay with him during his last days has been truly appreciated. Parklands have been outstanding, and our heartfelt thanks go to all members of staff.
Reply from Sonia Hamilton-Martin, CLM at Chertsey Parklands Manor Care Home - Avery Collection
It was a pleasure to know your parents and a privilege to care for them. We will pass on your thanks to our staff. Thank you.
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Review from K T (Sister of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Likely place, newish building. Loads of staff, which is pleasing to see. However, No table or fan in Mums room. Had to bring a fan from home and a clock radio. Gardens very nice, Overall a very good experience for our Mum.
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Review from J H (Sister of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience when visiting my sister was excellent. We were always welcomed by cheerful staff. My sister was extremely happy; she had been there for two and a half years and loved it. We had no worries concerning her care.
Reply from Sonia Hamilton-Martin, CLM at Chertsey Parklands Manor Care Home - Avery Collection
Thank you for the lovely review; we all miss your sister very much.
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Review from Kathy B (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always promised my mum, that I would never take her to a care home. So I cared for her at home, along with an in-home care team. I had 24-hour care, plus a night shift. It was not enough, she still managed to climb out of bed on the wall side, and not trip the alarm. I was recommended to Parklands
by a friend. On entering the Meadows mum had one-to-one help. Both before and after my visits she would be taken off to classes or an event. She was never sad to see me go. The carer who worked as part of the care team both loved her and attended to her every need. Last Wednesday, I took mum to the dentist. When I arrived back at the home the carer was waiting for us with a cuddle and big smiles. There was a lovely dance on Saturday with a buffet. She danced with a handsome male nurse and went to bed happy. She never woke up. I was able to spend a lot of time with her, talking and hand-holding. What better way to pass away. My mum loved Parklands she was lonely at home, it was the best move.
Reply from Sonia Hamilton-Martin, CLM at Chertsey Parklands Manor Care Home - Avery Collection
It was a pleasure to know your mother. I can say on behalf of all the staff that they miss your mother very much; she was such a lovely lady, and it was a pleasure to care for her.
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Review from David L (Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff first-class, very lovely people.
Food great.
Room was lovely.
Films in the cinema lovely.
Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection
Thank you for your lovely comments; we very much enjoyed your month with us, and look forward to your next stay here at Parklands.
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Review from P S (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother is receiving in the dementia unit is excellent. The staff are patient and caring and make every effort to calm my mother. When I have been able to visit, they have also been very kind to me too. The food is excellent, and special care is given to my mother's particular dietary
requirements. We could not have found a better home for her, and the surroundings are both luxurious and homely. The rooms always look bright and clean, and the whole place is well maintained. I have been impressed by the variety of entertainment for residents, including special activities for the dementia floor. It is particularly noticeable how pleasant all the staff are with each other, and this atmosphere pervades the whole home. My mother has been at Parklands for over two years, and I cannot recommend it highly enough.
Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection
Thank you so much for your lovely thoughts. We love your mum being part of our community; she is a very special lady, and we are all so fond of her.
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Review from John M (Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot imagine how my experience of Parklands Manor over the last two and a half years could have been improved. The building itself, the gardens, the amenities, the food and the range of activities provided are all first-rate. Above all, and this is the most important factor, are the staff. Kindly,
supportive and cheerful, they are, above all, my reason for recommending Parklands Manor.
Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection
Thank you so much for your kind words; it means everything to us.
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Review from Helen B (Daughter of Resident) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the outset, Mum and I felt welcome at Parklands, with its inviting, physical layout of the various comfortable social spaces, the all-important warmth and friendship of residents and staff, and high quality of care and nursing. Mum really enjoyed being a member of this community, both through
individual conversation and through attending the interesting and varied events organised by the friendly and enthusiastic activities' team. The staff clearly knew Mum very well, and struck exactly the right tone when they spoke with her: non-patronising and friendly. I am especially grateful to them for taking such good care of us during the enforced lockdown March-June 20, frequently popping in to chat and check up on Mum, patiently setting up the opportunity for online chats and giving me very regular and reassuring up-dates (including photos). I would have no hesitation at all in recommending the Signature approach to care and indeed have just done so for two other relatives.
Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection
Thank you for your very kind words Helen. Mum was very special to all of us here and she is very much missed. It means a lot to us knowing how much she enjoyed being part of the Parklands family.
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Review from J B (Son of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Parklands after a series of health problems had led to a difficult and lengthy stay in hospital. He was at his lowest ebb; however, due to the excellent care and surroundings, he improved enough to be able to relax and quietly enjoy his last 20-months or so, before recently passing.
Above all, he was treated with the dignity he deserved.
Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection
Thank you for your kind words, we are so pleased dad enjoyed his stay with us. He is very much missed by everyone here.
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Review from Anna W (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Parklands Manor for Dad (91) as a respite opportunity when the family needed a break and would thoroughly recommend this excellent care establishment.
Naturally, this was a difficult decision amid Covid19, but their continued communication and care was second to none and Dad enjoyed himself
very much. He had a lovely room and the carers soon got to know him personally. The Parklands team managed Dad's needs beautifully, adapting to his independent streak and the need to explore the locality! We so appreciate the kindness, flexibility and communications. Big thanks to three particular members of staff, among others.
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Review from M P (Resident) published on 27 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Parklands for going on for nearly two years. I came from the hospital and with help and care from the staff here, they got me through a difficult time. The staff that help me everyday are absolutely great, kind, helpful and always coming to make sure I'm ok. I wouldn't want to do the
job having to cope with a mixture of residents. I think they do an incredible job with compassion, care, empathy and kindness; can't praise the staff enough. Great bunch of people.
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Review from David C (Friend of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend arrived at Parklands during November 2018, having suffered a stroke in the June of that year. He has no family, his wife having died two years before, no siblings and no children. As a consequence of the stroke, he now suffers from a speech issue and slight impaired movement on his right side.
I couldn’t commend enough, both Signature, as the provider and the staff who competently, enthusiastically and cheerfully run the show.
Prior to the lockdown, two other friends and I routinely visited our dear friend, mostly on Mondays and Fridays. The social ambience there is to be congratulated, everyone in the care section of the home (where our friend is) are treated as friends and individuals by the staff and managers. In normal times, visitors are able to socialise with their person in residence, take them for outings, etc. Facilities abound within the home, and there are regular activities, entertainment and outings to keep everyone stimulated. It’s 5-stars!
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Review from Ewan (Son of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Signature care home is located near to the hospital in Chertsey, which was convenient for my mother, who had an operation at the hospital. It also meant that she was within arm's reach of the external hospital nurses, if she needed any follow up treatment.
In fact the Signature care home have nursing
staff as well as carers and they can take care of most requirements. The carers are also friendly and supportive, which is so important for a resident with restricted mobility.
The care home is in a new building and inside it looks both new and clean. Meals are good and can be served in the resident's room. I would imagine most residents might feel they are being offered more than they can eat!
Security is also good and has been strictly observed, which has probably contributed to the fact that the care home has largely escaped Covid-19.
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Review from Paul B (Son of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father was one of the first people to take up residence at Parklands Manor at the point it opened in January 2018, having moved from another care provider. The facilities and services provided by the home are excellent, and he settled in very quickly, keen to show his family how much liked
his new home, regularly referring it to it like a five-star hotel! During his time there, he made many friends, and all of the staff were always accomodating and welcoming.
As dad had no dementia, he needed a home that kept him stimulated and Parklands did that; there was always different activities going on from games to quizzes etc, and he enjoyed taking on the staff at scrabble!
Whenever we visited the home it always felt it had a good atmosphere, and they made a real effort around Christmas etc. With regards to the health and wellbeing aspects, we as a family never had any concerns - he was treated with dignity and respect, and his treatment was always spot on, with the family kept informed of any issues.
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Review from A C (Daughter of Resident) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Parklands Manor two months ago. The assistance we received on moving her and settling her in was fantastic by all the staff involved. The on-going support and excellent communication we receive as a family during these difficult times has also been so helpful.
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Review from Margaret P (Respite Resident) published on 7 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved to Parklands from hospital one week after major abdominal surgery. My stay here has been a great experience and the care I have received has contributed so much to my recovery. The staff are kind and caring and efficient and have helped me so much. It was a pity that activities were cancelled
due to isolation because of Covid-19 but a wise precaution. Thank you again for the wonderful care. I would recommend Parklands to anyone in a similar situation.
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Review from Julian B (Nephew of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care and attention, given to my aunt, at this most difficult of time.
Staff are all very friendly, caring and have raised her spirits and organised suitable events so that she does not feel too isolated.
Also, a regular newsletter to relatives helps to reassure us.
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Review from Simon P (Son of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving our Mum from her lovely house into a residential home was a sudden and difficult decision for her and the family. Parklands not only offered a warm and caring welcome but the decor and an atmosphere more like a fine hotel. We have generally been delighted with the care and comfort offered to
our Mum who continues to enjoy Parklands. At the time of writing (May 1st), Parklands have been outstanding during the Covid lockdown with strong leadership, good news updates and an impressive team.
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Review from B B (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been at Parklands for six months. Sadly my father passed last week after a relatively short illness. The staff could not have been kinder, both to my parents and us as a family. My parents were treated with dignity and respect throughout their residence.
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Review from C M (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is outstanding in all areas. Caring staff abound and there are lots of activities for all residents. Parklands Manor is very thoughtfully designed and it really works well. My mother has been treated with dignity and warmth since her arrival. The dementia floor is great , my mother has blossomed
living at Parklands Manor. She is so much happier - and more talkative and more active than in her pervious home.
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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Chertsey Parklands Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Chertsey Parklands Manor Care Home - Avery Collection is calculated as follows: ( (243 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chertsey Parklands Manor Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (2)

Gabriela

Gabriela Smith

Job Title: General Manager Joined: 2018

I’m originally from Slovakia, with Slovak and Hungarian roots, and moved to England in 2002. Though I studied Economics, Management, Marketing, and Accountancy, I found my passion in care, inspired by my mother, a former intensive care nurse and day centre manager.


I’ve worked in the care sector since 2005, progressing from Care Worker to Registered Manager in 2011. I’ve managed various services, including private, not-for-profit, and social services settings, as well as two domiciliary agencies. My qualifications include Level 5 in Health and Social Care, Level 3 in Dementia Leadership and Palliative Care, and Level 2 in Mental Health and Nutrition.


After five years at Esher Manor/Avery, I transferred to Cliveden Manor/Avery in August 2023. I joined the Chertsey Parklands team in September 2025.

Wendy

Wendy Sheppard

Job Title: Housekeeping Supervisor Joined: 2019

I am a mother of three and have been with Chertsey Parklands Manor since 2019 starting out as a housekeeping assistant. Being supported by management and colleagues I have now been promoted to Housekeeping supervisor. I am proud to be part of the amazing Parklands team and excited about the new challenges my role will bring.

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