Search...

Chertsey Parklands Manor Care Home - Avery Collection

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey, Surrey KT16 9FS
Chertsey Parklands Manor Care Home - Avery Collection Logo
Jobs
Chertsey Parklands Manor Care Home - Avery Collection logo
Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home - Avery Collection, Chertsey

Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.

Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit...  

Care Provided by Chertsey Parklands Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,850
Residential Dementia CareFrom £1,850From £1,950
Nursing CareFrom £1,850From £1,950
Nursing Dementia CareFrom £1,950From £2,050

Contact Chertsey Parklands Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gabriela Smith (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (95)
  • Single Rooms with ensuite Wet Room (95)

Visiting

  • Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.

Parking

  • Parking is available for residents, guests and visitors.

Chertsey Parklands Manor Care Home - Avery Collection Reviews (104)

Submit a Review
9.6

Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.6 (9.636) out of 10, based on 15 reviews in the last 2 years. Over all time Chertsey Parklands Manor Care Home - Avery Collection has 104 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Chertsey Parklands Manor Care Home - Avery Collection
Loading...
Showing 104 reviews matching selected criteria
Review from P S (Respite Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience
Smiles, care and patience from all staff. I came into contact with/without exception.

They were all *angels without wings* in my opinion. My room was very warm and very welcoming, a banner draped over the window, a greeting card from the staff and my favourite *treats* waiting for me on my arrival. Whilst relaxing in my room, a carer would periodically enquire if I needed anything, a cup of tea or coffee etc. It was so nice to feel that everyone cared. Even for a short-term resident like me!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine A (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card
Overall Experience
From the very first time we stepped inside Parklands Manor, we were made to feel so welcome. My dad has now been in the home for 4 weeks and today very happily became a permanent resident. He was telling the moving in coordinator (his favourite) that all the staff were wonderful.
I have found them extremely caring and patient, especially as he is not the easiest person. The facilities are excellent, the food great and the care second to none.

I cannot rate Parklands Manor too highly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Daughter-in-law of Resident) published on 30 October 2018 Submitted via Postal Card
Overall Experience

We would recommend this care home to all our friends and family. The care received is 100% and cannot fault the care received. Resident completely happy now. Always smiling and does not want to return to her own home once respite period completed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chrissie H (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience

I looked at 7 or 8 homes and as soon as I walked into Signature Parklands Manor, I knew this was my dad's new home. The rooms are beautifully decorated as is the rest of the home. The staff are so friendly and caring and cannot be faulted. Restaurant food is tasty and good choices. Entertainment is okay. Will be better when more residents are around. Bistro and snooker room/bar will be open soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Son of Resident) published on 21 September 2018 Submitted via Postal Card
Overall Experience
My father stayed at Parklands for two weeks post-operative care. This is a brand new home with very high quality throughout.

Quality of care, staff, accommodation and facilities were excellent. Highly recommended.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Freda M (Respite Resident) published on 20 August 2018 Submitted via Postal Card
Overall Experience
Three weeks respite care has been most beneficial. I have rested and received care when I felt unwell.

I found the staff cheerful and helpful at all times and would be happy to return.

Facilities
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M F (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card
Overall Experience
I needed to look for a respite home for my mother close to my home. I had looked at three and I soon realised I found it at Parklands Manor. The first time she came after having had several falls at home and had developed an abscess on her leg that was not healing.
She arrived full of trepidation.
After two weeks she was a different person; got strong on her legs, gained confidence, the abscess on her leg healed and she was happy and relaxed because she was treated with love, care and above all respect, as well as amazing nursing staff and carers.
The second visit to Parklands Manor came two months later when she became unwell again. This time she was very happy to go back and it was clear she felt at home.
That in return gave me peace of mind and a lovely quality of life for her.

I wish I could make it a permanent home for her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Natalie T (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience
Mum went into Parklands Manor for respite care for a period of 2 months.
The care and support we both received was 5 star as was the home itself.
The food is prepared fresh daily and to each person's needs. The care staff are genuine people and mum enjoyed her time with them.

I highly recommend Parklands Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S F (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card
Overall Experience

We needed to look for a new care home for my father and found out that this brand new care home was being built. From the first introduction, the staff, management were fully on board delivering what they promised to do in terms of what care they provided and what would be best for my father. We have made the best choice. The care is second to none and my father is much happier and content. His general wellbeing has greatly improved and it is all down to the level of care Parklands Manor has to offer and provides.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card
Overall Experience

My father was admitted primarily as a respite resident. After much searching, my sister and I felt this was by far the best around. The care and commitment to their residents are exemplary and I feel at peace that our father is settled, cared for and safe he is going through a difficult time and the staff show such compassion and empathy. It is a credit to your organisation. My father's carers are beyond fantastic, without them helping our father it would be a different story! Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine S (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card
Overall Experience
All the staff at Parklands are very professional, very caring and thoughtful. They work as a team to provide a friendly, happy and fun place for both family, carers and resident.
The food is excellent and surroundings beautiful. A fully qualified nurse is on duty 24 hours which provides extra peace of mind.

A real lifeline which has proved to be a lovely experience as well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole M (Niece of Resident) published on 18 June 2018 Submitted via Postal Card
Overall Experience
From the initial contact and enquiry to my uncle becoming a resident the warmth and professionalism of the staff has been exemplary. The care and respect with which he's been treated is so refreshing in the world of dementia.

Everyone has been amazing not only in respect to my uncle but also with how they have helped us his relatives come to terms with what is at times a very distressing illness....he is now safe and happy!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie S (Niece of Resident) published on 13 June 2018 Submitted via Postal Card
Overall Experience

The transfer of my uncle from his home to Parklands Manor was not without incident owing to the interference of outside parties, however the team at Parklands managed the situation calmly and professionally. I cannot speak highly enough of everyone at Parklands, they have taken the time and trouble to really understand my uncle and treat him with dignity and respect. The facilities are superb and staff are outstanding.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L P (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience
My mother moved into the home for some respite care following a fall. The staff could not have been more welcoming and caring. Although in some ways my mother would like to be in her own home.

She has decided to stay long-term at Parklands where she feels safe and there is always something going on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie E (Daughter of Resident) published on 4 May 2018 Submitted via Postal Card
Overall Experience

My mum has recently moved to Parklands in Chertsey. Sadly, she has been diagnosed with Alzheimer's so the move has been quite traumatic for both her and the family. It's taken a while but with help, support, patience and friendliness of everyone at Parklands she's now settled and adjusted to her new home. The facilities are fabulous and the concept of senior living here is outstanding.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daisy H (Resident / Service User) published on 23 April 2018 Submitted via Postal Card
Overall Experience

I have only been here a month, but I am extremely happy that I made the move. It is all that I could wish for. Laundry is first class.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin H (Son of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

My parents moved from a bungalow to care at Parklands Manor on February 1st, 2018. The transition was seamless, courteous with easy assistance from the handyman on the day. They have enjoyed the food and entertainment and look forward to the dancing and sing-a-longs each week. After 2 months, they have settled into a completely new way of life, quite a transition from total independence. Happy days.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derrick M (Brother of Resident) published on 14 April 2018 Submitted via Postal Card
Overall Experience

Limited time of review as my sister has only been a resident for a week, less than 3 weeks from viewing Parklands Manor. Our experience has been very good, tour of Parklands, meeting many staff and manager, all of whom were most helpful and courteous. I am confident my sister will be well looked after at Parklands Manor and will give a further review in 3 months.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card
Overall Experience

Fantastic experience from start to finish. All staff and facilities first class.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul G (Friend of Resident) published on 4 April 2018 Submitted via Website
Overall Experience

A lovely home, beautifully kept, clean and stylish and relaxing. The staff are very welcoming and friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 August 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 17 Feb 2025

    Chertsey Parklands Manor Care Home marked Valentine’s Day with a heartwarming celebration for four couples living together in the care home. Each couple shared their personal love story, reflecting the...

Upcoming Events

There are no upcoming events for Chertsey Parklands Manor Care Home - Avery Collection.

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Chertsey Parklands Manor Care Home - Avery Collection.

Meet the Team (9)

Gabriela Smith
Gabriela SmithJob Title:General ManagerJoined: 2018

I’m originally from Slovakia, with Slovak and Hungarian roots, and I moved to England in 2002. Though I studied Economics, Management, Marketing, and Accountancy, I found my passion in care, inspired by my mother, a former intensive care nurse and day centre manager.

I’ve worked in the care sector since 2005, progressing from Care Worker to Registered Manager in 2011. I’ve managed various services, including private, not-for-profit, and social services settings, as well as two domiciliary agencies. My qualifications include Level 5 in Health and Social Care, Level 3 in Dementia Leadership and Palliative Care, and Level 2 in Mental Health and Nutrition.

After five years at Esher Manor/Avery, I transferred to Cliveden Manor/Avery in August 2023. I joined the Chertsey Parklands team in September 2025.

Andrea Duffell
Andrea DuffellJob Title:Clinical Deputy ManagerJoined: 2026

I am a dedicated Clinical Lead with more than 30 years of nursing experience and over 15 years of leadership within healthcare. I began my nursing career in Slovakia, specialising in respiratory care, before relocating to the UK, where I have built an extensive and rewarding career in nursing homes and elderly care.

Since joining the home environment in 2014, I have progressed from Senior Nurse to Clinical Lead. In my current role, I oversee all aspects of clinical care, ensuring every resident receives safe, compassionate, and person-centred support. I am passionate about mentoring and developing my team, maintaining the highest clinical standards, and working closely with residents, families, and healthcare professionals to deliver outstanding care.

I hold a Master’s Degree in Nursing and am committed to continuous professional development. I regularly undertake advanced training in leadership, safeguarding, dementia care, end-of-life care, diabetes management, and clinical governance, ensuring my knowledge and practice remain at the forefront of the profession.

At the heart of my approach is the belief that every resident deserves to feel valued, respected, and supported to live life to the fullest. My dedication, expertise, and compassionate leadership help create a positive environment where residents and colleagues alike can thrive.

Outside of work, I enjoy travelling, swimming, cycling, and reading.

“Providing high-quality, compassionate care while supporting and developing our team is what inspires me every day.” – Andrea, Clinical Lead

Irena Koleva
Irena KolevaJob Title:Nurse Care ManagerJoined: 2022

I’m originally from Sofia, Bulgaria. I moved to England in 2016.

I’ve worked in the Nursing care home sector since 2016. I am ca ompassionate nurse, working at Chertsey Parklands Nursing Home since 2020. I am committed to dignity, comfort, and quality patient- centred care.

Chertsey Parklands Nursing Care Home has become a true passion of mine, inspiring me to uphold the highest standards of clinical excellence and resident wellbeing.

I have been the Nurse Care Manager here since 2025, and I am leading my team to achieve excellence in care delivery through collaboration, accountability, and professional development.

I want my team to be proud of their job, confident, and make our residents the happiest and be satisfied with our care delivery and wellbeing in Chertsey Parklands Manor Nursing Home.

Claire Hudson
Claire HudsonJob Title:Client Liaison ManagerJoined: 2025

I have worked in the Healthcare Industry for 10 years. I have worked in care homes, hospitals and in IT. I am very passionate about the health care sector, and I believe I have found my niche within the care home environment, combining my business experience with my experience in care.

I enjoy advising on admissions and helping people transition from home or from hospital into a care home. I very much enjoy the working environment here at Parklands Manor. I enjoy getting to know our residents and helping engage with community links to further enrich the residents' lives with the benefit of what the community links can bring to our home.

Lynn Meazza
Lynn MeazzaJob Title:AdminJoined: 2025

My name is Lynn, and I’m proud to be part of the Chertsey Parklands family. My journey into care started many years ago. I have worked in various roles, and it has shaped the way I see people, purpose, and community. I have been a carer in the community, a care assistant in a home, a team leader med tech, a Senior Carer, a Residential care manager, and a home trainer, but have found my passion in the business side of the care sector.

Every day in our home reminds me why I’m here. I get to support incredible residents who have lived extraordinary lives, people who have taught me about resilience, laughter, patience, and love. Whether I’m supporting a resident with an invoice or having a morning chat with a resident, I’m reminded that small moments often make the biggest difference.

Working in care isn’t just a job for me, it’s a calling. I believe everyone deserves dignity, connection, and joy at every stage of life and being able to help create that, one smile, one story, one gentle moment at a time, is something I’m deeply grateful for.

Thank you for following our journey. I look forward to sharing more of the meaningful moments we experience here at Chertsey Parklands, where every day is an opportunity to show compassion and celebrate the people who came before us.

Kim Kaur
Kim KaurJob Title:Head House KeeperJoined: 2025

I started working for Chertsey Parklands Manor Care Home when it first opened in 2018 and worked in Reception. I then moved to work in the community in Supported Living with young adults with Learning Disabilities and caring for people with challenging behaviour as an Assistant Manager. I returned to Parklands in 2025 as the Head Housekeeper. I have always loved the environment here. I am creative and hardworking. I have always been a people person and enjoy being part of a caring environment and team. I enjoy the residents' company and finding out more about their interesting stories and lives.

Ash Shaik
Ash ShaikJob Title:Head ChefJoined: 2026

I am the Head Chef at Chertsey Parklands, with over 16 years of experience as a professional chef. My passion for working within the care sector comes from a very personal place. After caring for a loved one who sadly passed away, I felt a strong calling to give something back and to make a genuine difference in people’s lives.

My journey began as a carer before I retrained as a chef, which has shaped the way I approach food and care today. I understand how much comfort, reassurance, and happiness a good meal can bring—especially to those who may be vulnerable or living away from home. For me, food is far more than nutrition; it is dignity, familiarity, and a powerful way of showing care.

I take great pride in creating meals that are not only nutritious and well-balanced but also comforting, enjoyable, and full of flavour. Seeing residents smile, reminisce, or simply enjoy a meal is what motivates me every single day. Their well-being and quality of life are always at the heart of everything I do in the kitchen.

One of my proudest achievements was being nominated for an in-house MasterChef competition, where I was selected among the top six chefs within a large organisation. Before moving into catering, I began my professional career in IT and hold a master’s degree, which supports my structured, thoughtful, and high-standard approach to kitchen leadership.

I am passionate about leading my team with kindness, consistency, and pride, and about creating a dining experience where residents feel respected, cared for, and truly at home.

Debbie Reed
Debbie ReedJob Title:Dementia Care ManagerJoined: 2026

I have recently joined Chertsey Parklands Care Home as the Dementia Care Manager. I am really happy to be here and enjoy working with the team. I find it a nice, warm and welcoming environment and haveenjoyed getting to know the residents.

I have over 28 years of experience in care, predominantly with people living with Dementia. Dementia care is something I am very passionate about, and I enjoy making a difference to the lives of the people I care for.

George Peter
George PeterJob Title:Residential Care ManagerJoined: 2026

Profile description coming soon...

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chertsey Parklands Manor Care Home - Avery Collection to verify any information. View our terms and conditions. Chertsey Parklands Manor Care Home - Avery Collection has an Enhanced Service -more info.