Search...

Chertsey Parklands Manor Care Home - Avery Collection

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey, Surrey KT16 9FS
Chertsey Parklands Manor Care Home - Avery Collection Logo
Jobs
Chertsey Parklands Manor Care Home - Avery Collection logo
Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home - Avery Collection, Chertsey

Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.

Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit...  

Care Provided by Chertsey Parklands Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,850
Residential Dementia CareFrom £1,850From £1,950
Nursing CareFrom £1,850From £1,950
Nursing Dementia CareFrom £1,950From £2,050

Contact Chertsey Parklands Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gabriela Smith (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (95)
  • Single Rooms with ensuite Wet Room (95)

Visiting

  • Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.

Parking

  • Parking is available for residents, guests and visitors.

Chertsey Parklands Manor Care Home - Avery Collection Reviews (104)

Submit a Review
9.6

Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.6 (9.636) out of 10, based on 15 reviews in the last 2 years. Over all time Chertsey Parklands Manor Care Home - Avery Collection has 104 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Chertsey Parklands Manor Care Home - Avery Collection
Loading...
Showing 104 reviews matching selected criteria
Review from Julian B (Nephew of Resident) published on 4 May 2020 Submitted via Website
Overall Experience
Exceptional care and attention, given to my aunt, at this most difficult of time.
Staff are all very friendly, caring and have raised her spirits and organised suitable events so that she does not feel too isolated.

Also, a regular newsletter to relatives helps to reassure us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon P (Son of Resident) published on 4 May 2020 Submitted via Website
Overall Experience

Moving our Mum from her lovely house into a residential home was a sudden and difficult decision for her and the family. Parklands not only offered a warm and caring welcome but the decor and an atmosphere more like a fine hotel. We have generally been delighted with the care and comfort offered to our Mum who continues to enjoy Parklands. At the time of writing (May 1st), Parklands have been outstanding during the Covid lockdown with strong leadership, good news updates and an impressive team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card
Overall Experience

My parents have been at Parklands for six months. Sadly my father passed last week after a relatively short illness. The staff could not have been kinder, both to my parents and us as a family. My parents were treated with dignity and respect throughout their residence.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card
Overall Experience

This home is outstanding in all areas. Caring staff abound and there are lots of activities for all residents. Parklands Manor is very thoughtfully designed and it really works well. My mother has been treated with dignity and warmth since her arrival. The dementia floor is great , my mother has blossomed living at Parklands Manor. She is so much happier - and more talkative and more active than in her pervious home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Respite Resident) published on 6 February 2020 Submitted via Postal Card
Overall Experience

My husband has recently had a hip replacement, and afterwards, we both booked into the Parklands Manor for respite. It was the best decision we've made. No worries. The staff were excellent, and the residents were very friendly. We enjoyed Christmas very much, I enjoyed the activities, especially the entertainment. All in all, a wonderful experience.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brigette (Daughter of Resident) published on 4 December 2019 Submitted via Website
Overall Experience
My father lived at Parklands Manor for three months. He became very attached to some of his carers who were kind, considerate and provided exceptional nursing. They not only attended to his daily care, but some also chatted to him about his interest in art/politics and one or two even helped him to operate his computer.
The Parklands’ move-in team was amazing, so we were able to furnish my father’s room exactly to his particular taste. When he died, the Parklands’ move-out team was exceptionally kind, helpful and supportive at a very difficult time for the family.

I have no regrets about my father going to Parklands. With the care that he received it meant that the family could spend quality time with him in his last months.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from J B (Resident / Service User) published on 14 November 2019 Submitted via Postal Card
Overall Experience

Good atmosphere and helpful staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Resident / Service User) published on 4 November 2019 Submitted via Postal Card
Overall Experience

I am very satisfied with my care from all members of staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Resident / Service User) published on 23 October 2019 Submitted via Postal Card
Overall Experience

I have found it to be a very good home. The staff are excellent and nothing is too much trouble.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B D (Respite Resident) published on 18 October 2019 Submitted via Postal Card
Overall Experience
It was like a 5-star hotel, beautiful surroundings and peaceful interiors. Cinema outstanding, hair salon perfect. The staff are very kind and happy to do anything.

Sadly very expensive but in my case perfection.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Resident / Service User) published on 15 October 2019 Submitted via Postal Card
Overall Experience

The layout and high standards of design of Parklands Manor with its generous grounds (and car park), it's many facilities, and the close liaison with the hospital all service it well. I have been struck by the extreme friendliness of the entire staff, which has obviously been cultivated by management, and who, in my experience and observation seem to find it difficult to say no to any situation having a bearing on the care and comfort of residents. Again, my own circumstances living alone as an octogenarian widower for a long period has made me appreciate the company and a variety of so many similar aged residents. I find it possible to speak now to more people here at breakfast time as I often used to meet over several whole days in my previous situation. In so far that Parklands might be rated in the manner of a hotel chain, I would judge, though as a layman in such matters, as deserving 4* status. The food is usually of a pretty good standard, though it is felt that changes in the service of meals in the restaurant will be necessary as the numbers of residents continue to increase.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra R (Cousin of Resident) published on 13 August 2019 Submitted via Postal Card
Overall Experience
My cousin has been a resident of Parklands Manor since 2018 and I am extremely pleased with the standard of care he receives. I particularly like the fact he does not sit in his room all day as he appeared to do at his last care home but encouraged and integrated into whatever is happening around Parklands Manor.

Finally, the carers are very friendly and extremely courteous. Well done Parklands Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet B (Wife of Resident) published on 13 August 2019 Submitted via Postal Card
Overall Experience

Found Parklands Manor very helpful. My husband has mixed dementia, he was very happy in his stay. He was not at all distressed while in Parklands, in fact, he was very relaxed. The staff treated him with dignity. He stayed at Parklands for 2-week respite. I was very happy how he was looked after by staff and management.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Daughter of Resident) published on 8 May 2019 Submitted via Website
Overall Experience

Parklands have been fantastic for my father, he has been able to live independently in his own apartment which was so important to him, but the staff and care team look out for him and ultimately are there should his needs change. The home is to a very high standard and the cinema a real bonus allowing him to watch sports matches on the big screen. Only a few months in, but so far a good start and I would recommend Parklands and a fantastic team of people.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael C (Son of Resident) published on 18 April 2019 Submitted via Postal Card
Overall Experience
Staff professional and courteous at all times. Also seemed to care about the patients.
Staff to patient ratio just right.

Suggestion - Have some more life - animals, chickens, rabbits, birds in the outdoor area.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise W (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card
Overall Experience

My father has only been at Signature Parklands Manor for 2 weeks but I have seen a huge change in him. Delighted with everything so brought my 93-year-old mother in law on Saturday (9.2.19) to see dad, she was extremely impressed and asked for a brochure. The staff took her on a guided tour. When she is ready to move, it will be Signature Parklands Manor she moves into. She loved the café.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eric P (Husband of Resident) published on 11 February 2019 Submitted via Postal Card
Overall Experience

All the staff administration, reception and carers were welcoming, helpful in every way. The food preparation was well done and medical protection was good. The laundry services were a bit down in my experience. My wife's purple suit trousers were lost, not replaced yet or found yet. Overall it was most convenient.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

My mum moved into Parklands on 18th December from another care home which failed my mum in meeting basic care needs. The sales manager, move-in coordinator, dementia manager and carers were brilliant from the initial enquiry through to the move in and now the care. My mum's meds have been reduced, she is happier and always clean and smart looking when I arrive (even when staff don't know I am visiting). The care team are beyond brilliant and have exceeded my expectations. We can't thank Parklands enough for looking after my mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Respite Resident) published on 9 January 2019 Submitted via Postal Card
Overall Experience

Initially apprehensive, my two-week respite care was a pleasure. The care home was well appointed in attractive grounds. All staff were attentive, cheerful and caring. I particularly appreciated that they always knocked on my room door before entering. I enjoyed the cinema, library, keep fit sessions - appropriate for us elderly - and excellent meals and snacks with choice. I noticed the general contentment of permanent residents. Top of the range. A first class hotel with care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark L (Son of Resident) published on 28 November 2018 Submitted via Postal Card
Overall Experience
The most fantastic experience. After our "normal" trepidation of putting dad into full-time care we were delighted at the result.

A fantastic home with absolutely brilliant staff. Caring and attentive. Dad is enjoying his time immensely. I have never seen him smile so much. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 August 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 17 Feb 2025

    Chertsey Parklands Manor Care Home marked Valentine’s Day with a heartwarming celebration for four couples living together in the care home. Each couple shared their personal love story, reflecting the...

Upcoming Events

There are no upcoming events for Chertsey Parklands Manor Care Home - Avery Collection.

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Chertsey Parklands Manor Care Home - Avery Collection.

Meet the Team (9)

Gabriela Smith
Gabriela SmithJob Title:General ManagerJoined: 2018

I’m originally from Slovakia, with Slovak and Hungarian roots, and I moved to England in 2002. Though I studied Economics, Management, Marketing, and Accountancy, I found my passion in care, inspired by my mother, a former intensive care nurse and day centre manager.

I’ve worked in the care sector since 2005, progressing from Care Worker to Registered Manager in 2011. I’ve managed various services, including private, not-for-profit, and social services settings, as well as two domiciliary agencies. My qualifications include Level 5 in Health and Social Care, Level 3 in Dementia Leadership and Palliative Care, and Level 2 in Mental Health and Nutrition.

After five years at Esher Manor/Avery, I transferred to Cliveden Manor/Avery in August 2023. I joined the Chertsey Parklands team in September 2025.

Andrea Duffell
Andrea DuffellJob Title:Clinical Deputy ManagerJoined: 2026

I am a dedicated Clinical Lead with more than 30 years of nursing experience and over 15 years of leadership within healthcare. I began my nursing career in Slovakia, specialising in respiratory care, before relocating to the UK, where I have built an extensive and rewarding career in nursing homes and elderly care.

Since joining the home environment in 2014, I have progressed from Senior Nurse to Clinical Lead. In my current role, I oversee all aspects of clinical care, ensuring every resident receives safe, compassionate, and person-centred support. I am passionate about mentoring and developing my team, maintaining the highest clinical standards, and working closely with residents, families, and healthcare professionals to deliver outstanding care.

I hold a Master’s Degree in Nursing and am committed to continuous professional development. I regularly undertake advanced training in leadership, safeguarding, dementia care, end-of-life care, diabetes management, and clinical governance, ensuring my knowledge and practice remain at the forefront of the profession.

At the heart of my approach is the belief that every resident deserves to feel valued, respected, and supported to live life to the fullest. My dedication, expertise, and compassionate leadership help create a positive environment where residents and colleagues alike can thrive.

Outside of work, I enjoy travelling, swimming, cycling, and reading.

“Providing high-quality, compassionate care while supporting and developing our team is what inspires me every day.” – Andrea, Clinical Lead

Irena Koleva
Irena KolevaJob Title:Nurse Care ManagerJoined: 2022

I’m originally from Sofia, Bulgaria. I moved to England in 2016.

I’ve worked in the Nursing care home sector since 2016. I am ca ompassionate nurse, working at Chertsey Parklands Nursing Home since 2020. I am committed to dignity, comfort, and quality patient- centred care.

Chertsey Parklands Nursing Care Home has become a true passion of mine, inspiring me to uphold the highest standards of clinical excellence and resident wellbeing.

I have been the Nurse Care Manager here since 2025, and I am leading my team to achieve excellence in care delivery through collaboration, accountability, and professional development.

I want my team to be proud of their job, confident, and make our residents the happiest and be satisfied with our care delivery and wellbeing in Chertsey Parklands Manor Nursing Home.

Claire Hudson
Claire HudsonJob Title:Client Liaison ManagerJoined: 2025

I have worked in the Healthcare Industry for 10 years. I have worked in care homes, hospitals and in IT. I am very passionate about the health care sector, and I believe I have found my niche within the care home environment, combining my business experience with my experience in care.

I enjoy advising on admissions and helping people transition from home or from hospital into a care home. I very much enjoy the working environment here at Parklands Manor. I enjoy getting to know our residents and helping engage with community links to further enrich the residents' lives with the benefit of what the community links can bring to our home.

Lynn Meazza
Lynn MeazzaJob Title:AdminJoined: 2025

My name is Lynn, and I’m proud to be part of the Chertsey Parklands family. My journey into care started many years ago. I have worked in various roles, and it has shaped the way I see people, purpose, and community. I have been a carer in the community, a care assistant in a home, a team leader med tech, a Senior Carer, a Residential care manager, and a home trainer, but have found my passion in the business side of the care sector.

Every day in our home reminds me why I’m here. I get to support incredible residents who have lived extraordinary lives, people who have taught me about resilience, laughter, patience, and love. Whether I’m supporting a resident with an invoice or having a morning chat with a resident, I’m reminded that small moments often make the biggest difference.

Working in care isn’t just a job for me, it’s a calling. I believe everyone deserves dignity, connection, and joy at every stage of life and being able to help create that, one smile, one story, one gentle moment at a time, is something I’m deeply grateful for.

Thank you for following our journey. I look forward to sharing more of the meaningful moments we experience here at Chertsey Parklands, where every day is an opportunity to show compassion and celebrate the people who came before us.

Kim Kaur
Kim KaurJob Title:Head House KeeperJoined: 2025

I started working for Chertsey Parklands Manor Care Home when it first opened in 2018 and worked in Reception. I then moved to work in the community in Supported Living with young adults with Learning Disabilities and caring for people with challenging behaviour as an Assistant Manager. I returned to Parklands in 2025 as the Head Housekeeper. I have always loved the environment here. I am creative and hardworking. I have always been a people person and enjoy being part of a caring environment and team. I enjoy the residents' company and finding out more about their interesting stories and lives.

Ash Shaik
Ash ShaikJob Title:Head ChefJoined: 2026

I am the Head Chef at Chertsey Parklands, with over 16 years of experience as a professional chef. My passion for working within the care sector comes from a very personal place. After caring for a loved one who sadly passed away, I felt a strong calling to give something back and to make a genuine difference in people’s lives.

My journey began as a carer before I retrained as a chef, which has shaped the way I approach food and care today. I understand how much comfort, reassurance, and happiness a good meal can bring—especially to those who may be vulnerable or living away from home. For me, food is far more than nutrition; it is dignity, familiarity, and a powerful way of showing care.

I take great pride in creating meals that are not only nutritious and well-balanced but also comforting, enjoyable, and full of flavour. Seeing residents smile, reminisce, or simply enjoy a meal is what motivates me every single day. Their well-being and quality of life are always at the heart of everything I do in the kitchen.

One of my proudest achievements was being nominated for an in-house MasterChef competition, where I was selected among the top six chefs within a large organisation. Before moving into catering, I began my professional career in IT and hold a master’s degree, which supports my structured, thoughtful, and high-standard approach to kitchen leadership.

I am passionate about leading my team with kindness, consistency, and pride, and about creating a dining experience where residents feel respected, cared for, and truly at home.

Debbie Reed
Debbie ReedJob Title:Dementia Care ManagerJoined: 2026

I have recently joined Chertsey Parklands Care Home as the Dementia Care Manager. I am really happy to be here and enjoy working with the team. I find it a nice, warm and welcoming environment and haveenjoyed getting to know the residents.

I have over 28 years of experience in care, predominantly with people living with Dementia. Dementia care is something I am very passionate about, and I enjoy making a difference to the lives of the people I care for.

George Peter
George PeterJob Title:Residential Care ManagerJoined: 2026

Profile description coming soon...

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chertsey Parklands Manor Care Home - Avery Collection to verify any information. View our terms and conditions. Chertsey Parklands Manor Care Home - Avery Collection has an Enhanced Service -more info.