Chertsey Parklands Manor Care Home - Avery Collection

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey KT16 9FS
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9.9 100 Reviews
  • Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.

Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit from balcony or patio access, perfect for enjoying sunshine and afternoon tea.

What distinguishes Chertsey Parklands Manor from other care homes in Chertsey is the remarkable array of facilities. The café is a delightful space for socialising over tea, and residents can choose from various lounges for club and society meetings. Experience the joy of watching your favourite films in the cinema, pampering in the on-site salon, enjoying a massage in the therapy room, or hosting a memorable meal in the elegant private dining room.

For those contemplating a care home in Chertsey, a respite care stay provides an excellent opportunity to immerse yourself in life at Chertsey Parklands. Contact the friendly team to discuss your care needs and schedule a visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1448
  • Self-Funded Residential Dementia Care: from £1946
  • Self-Funded Nursing Care: from £2030
  • Self-Funded Nursing Dementia Care: from £2203
  • RESPITE Self-Funded Residential Care: from £1590
  • RESPITE Self-Funded Residential Dementia Care: from £2140
  • RESPITE Self-Funded Nursing Care: from £2230
  • RESPITE Self-Funded Nursing Dementia Care: from £2420

These prices are only a guideline, please contact Chertsey Parklands Manor Care Home - Avery Collection to find out the exact price for your requirements.

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Arturas Repkovas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (95)

Visiting

  • Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.

Parking

  • Parking is available for residents, guests and visitors.

Chertsey Parklands Manor Care Home - Avery Collection Reviews (100)

Total of 100, showing 61-80
9.9

Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years. Over all time Chertsey Parklands Manor Care Home - Avery Collection has 100 reviews.

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  • 91
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Review from C J (Respite Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has recently had a hip replacement, and afterwards, we both booked into the Parklands Manor for respite. It was the best decision we've made. No worries. The staff were excellent, and the residents were very friendly. We enjoyed Christmas very much, I enjoyed the activities, especially the
entertainment. All in all, a wonderful experience.

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Review from Brigette (Daughter of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Parklands Manor for three months. He became very attached to some of his carers who were kind, considerate and provided exceptional nursing. They not only attended to his daily care, but some also chatted to him about his interest in art/politics and one or two even helped him to
operate his computer.
The Parklands’ move-in team was amazing, so we were able to furnish my father’s room exactly to his particular taste. When he died, the Parklands’ move-out team was exceptionally kind, helpful and supportive at a very difficult time for the family.
I have no regrets about my father going to Parklands. With the care that he received it meant that the family could spend quality time with him in his last months.

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Review from J B (Resident) assisted by family/friend published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good atmosphere and helpful staff.

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Review from A S (Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my care from all members of staff.

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Review from R M (Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it to be a very good home. The staff are excellent and nothing is too much trouble.

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Review from B D (Respite Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was like a 5-star hotel, beautiful surroundings and peaceful interiors. Cinema outstanding, hair salon perfect. The staff are very kind and happy to do anything.
Sadly very expensive but in my case perfection.

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Review from D S (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The layout and high standards of design of Parklands Manor with its generous grounds (and car park), it's many facilities, and the close liaison with the hospital all service it well. I have been struck by the extreme friendliness of the entire staff, which has obviously been cultivated by management,
and who, in my experience and observation seem to find it difficult to say no to any situation having a bearing on the care and comfort of residents. Again, my own circumstances living alone as an octogenarian widower for a long period has made me appreciate the company and a variety of so many similar aged residents. I find it possible to speak now to more people here at breakfast time as I often used to meet over several whole days in my previous situation. In so far that Parklands might be rated in the manner of a hotel chain, I would judge, though as a layman in such matters, as deserving 4* status. The food is usually of a pretty good standard, though it is felt that changes in the service of meals in the restaurant will be necessary as the numbers of residents continue to increase.

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Review from Sandra R (Cousin of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident of Parklands Manor since 2018 and I am extremely pleased with the standard of care he receives. I particularly like the fact he does not sit in his room all day as he appeared to do at his last care home but encouraged and integrated into whatever is happening around Parklands
Manor.
Finally, the carers are very friendly and extremely courteous. Well done Parklands Manor.

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Review from Janet B (Wife of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found Parklands Manor very helpful. My husband has mixed dementia, he was very happy in his stay. He was not at all distressed while in Parklands, in fact, he was very relaxed. The staff treated him with dignity. He stayed at Parklands for 2-week respite. I was very happy how he was looked after by
staff and management.

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Review from R W (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands have been fantastic for my father, he has been able to live independently in his own apartment which was so important to him, but the staff and care team look out for him and ultimately are there should his needs change. The home is to a very high standard and the cinema a real bonus allowing
him to watch sports matches on the big screen. Only a few months in, but so far a good start and I would recommend Parklands and a fantastic team of people.

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Review from Michael C (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff professional and courteous at all times. Also seemed to care about the patients.
Staff to patient ratio just right.
Suggestion - Have some more life - animals, chickens, rabbits, birds in the outdoor area.

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Review from Denise W (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been at Signature Parklands Manor for 2 weeks but I have seen a huge change in him. Delighted with everything so brought my 93-year-old mother in law on Saturday (9.2.19) to see dad, she was extremely impressed and asked for a brochure. The staff took her on a guided tour. When she
is ready to move, it will be Signature Parklands Manor she moves into. She loved the café.

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Review from Eric P (Husband of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff administration, reception and carers were welcoming, helpful in every way. The food preparation was well done and medical protection was good. The laundry services were a bit down in my experience. My wife's purple suit trousers were lost, not replaced yet or found yet. Overall it was
most convenient.

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Review from J S (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Parklands on 18th December from another care home which failed my mum in meeting basic care needs. The sales manager, move-in coordinator, dementia manager and carers were brilliant from the initial enquiry through to the move in and now the care. My mum's meds have been reduced, she
is happier and always clean and smart looking when I arrive (even when staff don't know I am visiting). The care team are beyond brilliant and have exceeded my expectations. We can't thank Parklands enough for looking after my mum.

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Review from S R (Respite Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially apprehensive, my two-week respite care was a pleasure. The care home was well appointed in attractive grounds. All staff were attentive, cheerful and caring. I particularly appreciated that they always knocked on my room door before entering. I enjoyed the cinema, library, keep fit sessions
- appropriate for us elderly - and excellent meals and snacks with choice. I noticed the general contentment of permanent residents. Top of the range. A first class hotel with care.

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Review from Mark L (Son of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most fantastic experience. After our "normal" trepidation of putting dad into full-time care we were delighted at the result.
A fantastic home with absolutely brilliant staff. Caring and attentive. Dad is enjoying his time immensely. I have never seen him smile so much. Thank you.

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Review from P S (Respite Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smiles, care and patience from all staff. I came into contact with/without exception.
They were all *angels without wings* in my opinion. My room was very warm and very welcoming, a banner draped over the window, a greeting card from the staff and my favourite *treats* waiting for me on my arrival.
Whilst relaxing in my room, a carer would periodically enquire if I needed anything, a cup of tea or coffee etc. It was so nice to feel that everyone cared. Even for a short-term resident like me!

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Review from Christine A (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time we stepped inside Parklands Manor, we were made to feel so welcome. My dad has now been in the home for 4 weeks and today very happily became a permanent resident. He was telling the moving in coordinator (his favourite) that all the staff were wonderful.
I have found them
extremely caring and patient, especially as he is not the easiest person. The facilities are excellent, the food great and the care second to none.
I cannot rate Parklands Manor too highly.

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Review from M D (Daughter-in-law of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend this care home to all our friends and family. The care received is 100% and cannot fault the care received. Resident completely happy now. Always smiling and does not want to return to her own home once respite period completed.

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Review from Chrissie H (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at 7 or 8 homes and as soon as I walked into Signature Parklands Manor, I knew this was my dad's new home. The rooms are beautifully decorated as is the rest of the home. The staff are so friendly and caring and cannot be faulted. Restaurant food is tasty and good choices. Entertainment is
okay. Will be better when more residents are around. Bistro and snooker room/bar will be open soon.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Chertsey Parklands Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Chertsey Parklands Manor Care Home - Avery Collection is calculated as follows: ( (261 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chertsey Parklands Manor Care Home - Avery Collection is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (3)

Gabriela

Gabriela Smith

Job Title: General Manager

Joined: 2018

I’m originally from Slovakia, with Slovak and Hungarian roots, and moved to England in 2002. Though I studied Economics, Management, Marketing, and Accountancy, I found my passion in care, inspired by my mother, a former intensive care nurse and day centre manager.


I’ve worked in the care sector since 2005, progressing from Care Worker to Registered Manager in 2011. I’ve managed various services, including private, not-for-profit, and social services settings, as well as two domiciliary agencies. My qualifications include Level 5 in Health and Social Care, Level 3 in Dementia Leadership and Palliative Care, and Level 2 in Mental Health and Nutrition.


After five years at Esher Manor/Avery, I transferred to Cliveden Manor/Avery in August 2023. I’ll be joining the Chertsey Parklands team in September 2025.

Noopur

Noopur Chauhan

Job Title: Hospitality Services Manager

Joined: 2017

I have been with Chertsey Parklands Manor since pre-open and have recently been promoted from Housekeeping Manager to Hospitality Services Manager where I will be managing all departments related to hotel services. I have a degree in Hotel Management and have over 16 years of experience in the hospitality sector, more recently in the care industry. I am so excited about the challenges my new role will bring me.

Wendy

Wendy Sheppard

Job Title: Housekeeping Supervisor

Joined: 2019

I am a mother of three and have been with Chertsey Parklands Manor since 2019 starting out as a housekeeping assistant. Being supported by management and colleagues I have now been promoted to Housekeeping supervisor. I am proud to be part of the amazing Parklands team and excited about the new challenges my role will bring.

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