- UK Care Homes Search
- Care Homes in England
- Care Homes in South East England
- Care Homes in Surrey
- Care Homes in Runnymede Area
- Care Homes in Chertsey
- Chertsey Parklands Manor Care Home - Avery Collection







Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.
Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit...
Care Provided by Chertsey Parklands Manor Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chertsey Parklands Manor Care Home - Avery Collection for full pricing details and T&Cs.
Contact Chertsey Parklands Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Gabriela Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (95)
- Single Rooms with ensuite Wet Room (95)
Visiting
- Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.
Parking
- Parking is available for residents, guests and visitors.
Chertsey Parklands Manor Care Home - Avery Collection Reviews (104)
Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.6 (9.636) out of 10, based on 15 reviews in the last 2 years.
Over all time Chertsey Parklands Manor Care Home - Avery Collection has 104 reviews.
Staff are all very friendly, caring and have raised her spirits and organised suitable events so that she does not feel too isolated.
Also, a regular newsletter to relatives helps to reassure us.
Moving our Mum from her lovely house into a residential home was a sudden and difficult decision for her and the family. Parklands not only offered a warm and caring welcome but the decor and an atmosphere more like a fine hotel. We have generally been delighted with the care and comfort offered to our Mum who continues to enjoy Parklands. At the time of writing (May 1st), Parklands have been outstanding during the Covid lockdown with strong leadership, good news updates and an impressive team.
My parents have been at Parklands for six months. Sadly my father passed last week after a relatively short illness. The staff could not have been kinder, both to my parents and us as a family. My parents were treated with dignity and respect throughout their residence.
This home is outstanding in all areas. Caring staff abound and there are lots of activities for all residents. Parklands Manor is very thoughtfully designed and it really works well. My mother has been treated with dignity and warmth since her arrival. The dementia floor is great , my mother has blossomed living at Parklands Manor. She is so much happier - and more talkative and more active than in her pervious home.
My husband has recently had a hip replacement, and afterwards, we both booked into the Parklands Manor for respite. It was the best decision we've made. No worries. The staff were excellent, and the residents were very friendly. We enjoyed Christmas very much, I enjoyed the activities, especially the entertainment. All in all, a wonderful experience.
The Parklands’ move-in team was amazing, so we were able to furnish my father’s room exactly to his particular taste. When he died, the Parklands’ move-out team was exceptionally kind, helpful and supportive at a very difficult time for the family.
I have no regrets about my father going to Parklands. With the care that he received it meant that the family could spend quality time with him in his last months.
Good atmosphere and helpful staff.
I am very satisfied with my care from all members of staff.
I have found it to be a very good home. The staff are excellent and nothing is too much trouble.
Sadly very expensive but in my case perfection.
The layout and high standards of design of Parklands Manor with its generous grounds (and car park), it's many facilities, and the close liaison with the hospital all service it well. I have been struck by the extreme friendliness of the entire staff, which has obviously been cultivated by management, and who, in my experience and observation seem to find it difficult to say no to any situation having a bearing on the care and comfort of residents. Again, my own circumstances living alone as an octogenarian widower for a long period has made me appreciate the company and a variety of so many similar aged residents. I find it possible to speak now to more people here at breakfast time as I often used to meet over several whole days in my previous situation. In so far that Parklands might be rated in the manner of a hotel chain, I would judge, though as a layman in such matters, as deserving 4* status. The food is usually of a pretty good standard, though it is felt that changes in the service of meals in the restaurant will be necessary as the numbers of residents continue to increase.
Finally, the carers are very friendly and extremely courteous. Well done Parklands Manor.
Found Parklands Manor very helpful. My husband has mixed dementia, he was very happy in his stay. He was not at all distressed while in Parklands, in fact, he was very relaxed. The staff treated him with dignity. He stayed at Parklands for 2-week respite. I was very happy how he was looked after by staff and management.
Parklands have been fantastic for my father, he has been able to live independently in his own apartment which was so important to him, but the staff and care team look out for him and ultimately are there should his needs change. The home is to a very high standard and the cinema a real bonus allowing him to watch sports matches on the big screen. Only a few months in, but so far a good start and I would recommend Parklands and a fantastic team of people.
Staff to patient ratio just right.
Suggestion - Have some more life - animals, chickens, rabbits, birds in the outdoor area.
My father has only been at Signature Parklands Manor for 2 weeks but I have seen a huge change in him. Delighted with everything so brought my 93-year-old mother in law on Saturday (9.2.19) to see dad, she was extremely impressed and asked for a brochure. The staff took her on a guided tour. When she is ready to move, it will be Signature Parklands Manor she moves into. She loved the café.
All the staff administration, reception and carers were welcoming, helpful in every way. The food preparation was well done and medical protection was good. The laundry services were a bit down in my experience. My wife's purple suit trousers were lost, not replaced yet or found yet. Overall it was most convenient.
My mum moved into Parklands on 18th December from another care home which failed my mum in meeting basic care needs. The sales manager, move-in coordinator, dementia manager and carers were brilliant from the initial enquiry through to the move in and now the care. My mum's meds have been reduced, she is happier and always clean and smart looking when I arrive (even when staff don't know I am visiting). The care team are beyond brilliant and have exceeded my expectations. We can't thank Parklands enough for looking after my mum.
Initially apprehensive, my two-week respite care was a pleasure. The care home was well appointed in attractive grounds. All staff were attentive, cheerful and caring. I particularly appreciated that they always knocked on my room door before entering. I enjoyed the cinema, library, keep fit sessions - appropriate for us elderly - and excellent meals and snacks with choice. I noticed the general contentment of permanent residents. Top of the range. A first class hotel with care.
A fantastic home with absolutely brilliant staff. Caring and attentive. Dad is enjoying his time immensely. I have never seen him smile so much. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 17 Feb 2025
Chertsey Parklands Manor Care Home marked Valentine’s Day with a heartwarming celebration for four couples living together in the care home. Each couple shared their personal love story, reflecting the...
There are no upcoming events for Chertsey Parklands Manor Care Home - Avery Collection.
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Chertsey Parklands Manor Care Home - Avery Collection.
Meet the Team (9)

I’m originally from Slovakia, with Slovak and Hungarian roots, and I moved to England in 2002. Though I studied Economics, Management, Marketing, and Accountancy, I found my passion in care, inspired by my mother, a former intensive care nurse and day centre manager.
I’ve worked in the care sector since 2005, progressing from Care Worker to Registered Manager in 2011. I’ve managed various services, including private, not-for-profit, and social services settings, as well as two domiciliary agencies. My qualifications include Level 5 in Health and Social Care, Level 3 in Dementia Leadership and Palliative Care, and Level 2 in Mental Health and Nutrition.
After five years at Esher Manor/Avery, I transferred to Cliveden Manor/Avery in August 2023. I joined the Chertsey Parklands team in September 2025.

I am a dedicated Clinical Lead with more than 30 years of nursing experience and over 15 years of leadership within healthcare. I began my nursing career in Slovakia, specialising in respiratory care, before relocating to the UK, where I have built an extensive and rewarding career in nursing homes and elderly care.
Since joining the home environment in 2014, I have progressed from Senior Nurse to Clinical Lead. In my current role, I oversee all aspects of clinical care, ensuring every resident receives safe, compassionate, and person-centred support. I am passionate about mentoring and developing my team, maintaining the highest clinical standards, and working closely with residents, families, and healthcare professionals to deliver outstanding care.
I hold a Master’s Degree in Nursing and am committed to continuous professional development. I regularly undertake advanced training in leadership, safeguarding, dementia care, end-of-life care, diabetes management, and clinical governance, ensuring my knowledge and practice remain at the forefront of the profession.
At the heart of my approach is the belief that every resident deserves to feel valued, respected, and supported to live life to the fullest. My dedication, expertise, and compassionate leadership help create a positive environment where residents and colleagues alike can thrive.
Outside of work, I enjoy travelling, swimming, cycling, and reading.
“Providing high-quality, compassionate care while supporting and developing our team is what inspires me every day.” – Andrea, Clinical Lead

I’m originally from Sofia, Bulgaria. I moved to England in 2016.
I’ve worked in the Nursing care home sector since 2016. I am ca ompassionate nurse, working at Chertsey Parklands Nursing Home since 2020. I am committed to dignity, comfort, and quality patient- centred care.
Chertsey Parklands Nursing Care Home has become a true passion of mine, inspiring me to uphold the highest standards of clinical excellence and resident wellbeing.
I have been the Nurse Care Manager here since 2025, and I am leading my team to achieve excellence in care delivery through collaboration, accountability, and professional development.
I want my team to be proud of their job, confident, and make our residents the happiest and be satisfied with our care delivery and wellbeing in Chertsey Parklands Manor Nursing Home.

I have worked in the Healthcare Industry for 10 years. I have worked in care homes, hospitals and in IT. I am very passionate about the health care sector, and I believe I have found my niche within the care home environment, combining my business experience with my experience in care.
I enjoy advising on admissions and helping people transition from home or from hospital into a care home. I very much enjoy the working environment here at Parklands Manor. I enjoy getting to know our residents and helping engage with community links to further enrich the residents' lives with the benefit of what the community links can bring to our home.

My name is Lynn, and I’m proud to be part of the Chertsey Parklands family. My journey into care started many years ago. I have worked in various roles, and it has shaped the way I see people, purpose, and community. I have been a carer in the community, a care assistant in a home, a team leader med tech, a Senior Carer, a Residential care manager, and a home trainer, but have found my passion in the business side of the care sector.
Every day in our home reminds me why I’m here. I get to support incredible residents who have lived extraordinary lives, people who have taught me about resilience, laughter, patience, and love. Whether I’m supporting a resident with an invoice or having a morning chat with a resident, I’m reminded that small moments often make the biggest difference.
Working in care isn’t just a job for me, it’s a calling. I believe everyone deserves dignity, connection, and joy at every stage of life and being able to help create that, one smile, one story, one gentle moment at a time, is something I’m deeply grateful for.Thank you for following our journey. I look forward to sharing more of the meaningful moments we experience here at Chertsey Parklands, where every day is an opportunity to show compassion and celebrate the people who came before us.

I started working for Chertsey Parklands Manor Care Home when it first opened in 2018 and worked in Reception. I then moved to work in the community in Supported Living with young adults with Learning Disabilities and caring for people with challenging behaviour as an Assistant Manager. I returned to Parklands in 2025 as the Head Housekeeper. I have always loved the environment here. I am creative and hardworking. I have always been a people person and enjoy being part of a caring environment and team. I enjoy the residents' company and finding out more about their interesting stories and lives.

I am the Head Chef at Chertsey Parklands, with over 16 years of experience as a professional chef. My passion for working within the care sector comes from a very personal place. After caring for a loved one who sadly passed away, I felt a strong calling to give something back and to make a genuine difference in people’s lives.
My journey began as a carer before I retrained as a chef, which has shaped the way I approach food and care today. I understand how much comfort, reassurance, and happiness a good meal can bring—especially to those who may be vulnerable or living away from home. For me, food is far more than nutrition; it is dignity, familiarity, and a powerful way of showing care.
I take great pride in creating meals that are not only nutritious and well-balanced but also comforting, enjoyable, and full of flavour. Seeing residents smile, reminisce, or simply enjoy a meal is what motivates me every single day. Their well-being and quality of life are always at the heart of everything I do in the kitchen.
One of my proudest achievements was being nominated for an in-house MasterChef competition, where I was selected among the top six chefs within a large organisation. Before moving into catering, I began my professional career in IT and hold a master’s degree, which supports my structured, thoughtful, and high-standard approach to kitchen leadership.
I am passionate about leading my team with kindness, consistency, and pride, and about creating a dining experience where residents feel respected, cared for, and truly at home.

I have recently joined Chertsey Parklands Care Home as the Dementia Care Manager. I am really happy to be here and enjoy working with the team. I find it a nice, warm and welcoming environment and haveenjoyed getting to know the residents.
I have over 28 years of experience in care, predominantly with people living with Dementia. Dementia care is something I am very passionate about, and I enjoy making a difference to the lives of the people I care for.

Profile description coming soon...
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chertsey Parklands Manor Care Home - Avery Collection to verify any information. View our terms and conditions. Chertsey Parklands Manor Care Home - Avery Collection has an Enhanced Service -more info.