Submit a Review for Ascot Grange Care Home - Avery Collection
Bagshot Road, Ascot, SL5 9PR
View full details of Ascot Grange Care Home - Avery CollectionLatest Reviews for Ascot Grange Care Home - Avery Collection
20 January 2026
My father stayed in Ascot Grange for 7 weeks. All aspects of his and the family's experience was first class. The staff are quite excellent always placing the needs of the resident at the forefront of what they do. Our experience of the clinical nursing care was most impressive and professional. The
staff not only provided the full range of care to my father but also found time to provide the family support-we never once visited without being offered hospitality. My father did not (his choice) take part in the various activities on offer (which looked very impressive) but he certainly enjoyed the excellent food that he chose to eat in his room. His room was excellent and more akin to a hotel suite. His bespoke care and clinical needs were met by the Home, such as an air mattress and a bed extension, without delay or prevarication. Perhaps this special place can be summed up by the simple fact that on entering the building it feels more like a friendly boutique hotel than a Care Home. We were very pleased that my father was able to spend his last days in such a caring and happy environment.
09 December 2025
Your palliative care is fantastic and can not be beaten. My sister in law was only with you for a short time, but her whole family were supported by everyone. The management, care team, hospitality staff and reception could not have been more supportive. Thank you all. We would recommend your lovely
home to anyone that we know for nursing or supported living.
11 November 2025
My mum was cared for with compassion and sensitivity by the kindest group of people I have ever met. They work brilliantly as a team, and that includes cleaning, catering and maintenance. They adapt to individual needs, staff always greeted us every time we met. The environment is warm and secure. I
would highly recommend Ascot Grange Care Home.
11 November 2025
I cannot overestimate the excellent care and professional help that my wife received at Ascot Grange. A very big thank you to all the wonderful staff. Especially, Mark, Gill, Ellen, and Irene - they really saved my wife's life after her horrible experience at the hospital.
29 July 2025
My mother received excellent care during her 2 week respite care. The communication beforehand and during her stay was really good. I really felt the staff made every effort to get to know mum and make her stay as comfortable as possible.
05 June 2025
My husband has had respite breaks at Ascot Grange during 2024/25. On this latest stay, staff greeted us in a very friendly manner, remembering his name and making us feel welcome. His room was spacious and spotless with snacks provided, plus juices, tea and coffee in the kitchenette space which has
been in all his rooms. Staff checked in on all his requirements, offered us a delicious lunch and help unloading all his belongings.
06 May 2025
The care and compassion shown to our Dad was amazing. The staff and management were thoughtful and respectful throughout Dads time at Ascot Grange. We felt that the whole team made his time there a holistic and extremely positive experience.
Thank you to you all
24 March 2025
All went extremely well. Enjoyed the stay.
17 December 2024
Walking into Ascot Grange is like stepping into a warm bath. My Mum moved in for respite care but, sadly, was far sicker than we all realised and passed away a couple of weeks later. The staff were absolutely wonderful. From the moment we arrived, right through to the very end, they couldn't do
enough for Mum or the family and all done very professionally, with a friendly smile and a hug when needed. Nothing was too much trouble. The lovely surroundings helped too, Mum's room was so comfortable and everything was of such good quality while retaining a homely feel. I just wish she could have moved in a little earlier, I'm convinced she would have enjoyed the atmosphere, facilities and food.
26 November 2024
Ascot Grange Care Home is more like a 5-star hotel run by a family. Everyone is so friendly and helpful and makes a real effort to make the residents feel at home. The food is exceptional and nothing is too much trouble. There is always something interesting to do to keep everyone engaged and
stimulated. The best place for my mother as it is so good to see her laughing again.
16 July 2024
A lovely friendly and caring environment. Dad is well cared for and has plenty of things to get involved with if he wishes. Dad particularly likes going out in the minibus and being involved in the gardening club. The staff are always kind to Dad and make us welcome when we visit.
17 June 2024
My father went for respite in April 2024 and felt so comfortable and at home at Ascot Grange that he is now a permanent resident. All the staff have been so warm, friendly and caring, such a wonderful place.
17 June 2024
To all at Ascot Grange,
I would like you to know how much I appreciate the care and love that was given to my dad, while he was with you!
The level of care you all provided, surpassed my expectations and is something that all care homes should aspire to!
He truly loved you all and knowing this
gave me peace of mind during this difficult time.
Each and every one of you at every level should be immensely proud of yourselves. You are all a credit to Avery Care Homes.
My very kind regards
13 May 2024
Mum has been a resident in Ascot Grange for almost 18 months and it’s been a life changer. When Mum’s mental health deteriorated, and it became obvious she could no longer look after herself in her own home, it was heartbreaking having to make the decision to move her into residential care but boy
was it a good decision. Thanks to the patience, understanding and guidance offered by the staff at Ascot Grange Mum settled wonderfully and I can sleep easy knowing she is safe. I have the luxury of living just around the corner so I can, and do, pop in every day but if I go away I can rest assured that she’s being well looked after. The staff are friendly and dedicated and any issues are quickly resolved by the approachable and professional management team.
10 May 2024
My mum has been at Ascot Grange for over 5 years and I cannot recommend it more highly. The care she receives is amazing and the patience and kindness of the staff is endless. There are a multitude of activities and the food is fantastic.
15 April 2024
My parents had been residents for eighteen months at Ascot Grange Care Home and I have always given the staff and home glowing reports for their care but following my mother's passing in January, I have been amazed at the outpouring of genuine love and care for my father and to us, as a family.
Although part of the larger Avery Group, the manager is very hands-on, runs his own ship. I would recommend Ascot Grange without hesitation.
15 April 2024
In the four months my mother has been there, seen her moral improve from not being able to have a conversation with my mum, to seeing her as happy as she can be, and have normal conversations with her. I can only put this down to the quality of care she is getting.
19 March 2024
I cannot fault Ascot Grange, the staff and care they give are exceptional. I would not hesitate to recommend it. My Father was so well looked after and enjoyed his time there. If you are looking for a home for your elderly loved one I can heartily recommend it.
18 March 2024
Our mum moved to Ascot Grange for 18 months until her death in January 2024. We cannot speak highly enough of Ascot Grange in every respect. The manager and his management team have established a positive, caring culture throughout Ascot Grange - they lead by example. The staff are fantastic -
caring, respectful, good-humoured and interested in the residents as individuals.
We are a large family so Mum had a lot of visitors in her time there at different times of day and night and we were always made to feel welcome and the team made time to answer any of our questions. Mum's health and wellbeing greatly improved when she moved in and she really appreciated the quality of the care she received.
When Mum fell ill in December and we agreed on an end-of-life care plan the support we received as a family throughout those difficult weeks was exemplary. The staff were empathetic, professional, caring and considerate and helped make a difficult time better than it would otherwise have been.
Thank you.
18 March 2024
I visited (2nd time) friends at Ascot Grange. A wonderful environment; spotlessly clean. All staff are warm, welcoming and professional. We dined in the dining room - excellent. Thank you.
Latest Reviews for Ascot Grange Care Home - Avery Collection
20 January 2026
My father stayed in Ascot Grange for 7 weeks. All aspects of his and the family's experience was first class. The staff are quite excellent always placing the needs of the resident at the forefront of what they do. Our experience of the clinical nursing care was most impressive and professional. The
staff not only provided the full range of care to my father but also found time to provide the family support-we never once visited without being offered hospitality. My father did not (his choice) take part in the various activities on offer (which looked very impressive) but he certainly enjoyed the excellent food that he chose to eat in his room. His room was excellent and more akin to a hotel suite. His bespoke care and clinical needs were met by the Home, such as an air mattress and a bed extension, without delay or prevarication. Perhaps this special place can be summed up by the simple fact that on entering the building it feels more like a friendly boutique hotel than a Care Home. We were very pleased that my father was able to spend his last days in such a caring and happy environment.
09 December 2025
Your palliative care is fantastic and can not be beaten. My sister in law was only with you for a short time, but her whole family were supported by everyone. The management, care team, hospitality staff and reception could not have been more supportive. Thank you all. We would recommend your lovely
home to anyone that we know for nursing or supported living.
11 November 2025
My mum was cared for with compassion and sensitivity by the kindest group of people I have ever met. They work brilliantly as a team, and that includes cleaning, catering and maintenance. They adapt to individual needs, staff always greeted us every time we met. The environment is warm and secure. I
would highly recommend Ascot Grange Care Home.
11 November 2025
I cannot overestimate the excellent care and professional help that my wife received at Ascot Grange. A very big thank you to all the wonderful staff. Especially, Mark, Gill, Ellen, and Irene - they really saved my wife's life after her horrible experience at the hospital.
29 July 2025
My mother received excellent care during her 2 week respite care. The communication beforehand and during her stay was really good. I really felt the staff made every effort to get to know mum and make her stay as comfortable as possible.
05 June 2025
My husband has had respite breaks at Ascot Grange during 2024/25. On this latest stay, staff greeted us in a very friendly manner, remembering his name and making us feel welcome. His room was spacious and spotless with snacks provided, plus juices, tea and coffee in the kitchenette space which has
been in all his rooms. Staff checked in on all his requirements, offered us a delicious lunch and help unloading all his belongings.
06 May 2025
The care and compassion shown to our Dad was amazing. The staff and management were thoughtful and respectful throughout Dads time at Ascot Grange. We felt that the whole team made his time there a holistic and extremely positive experience.
Thank you to you all
24 March 2025
All went extremely well. Enjoyed the stay.
17 December 2024
Walking into Ascot Grange is like stepping into a warm bath. My Mum moved in for respite care but, sadly, was far sicker than we all realised and passed away a couple of weeks later. The staff were absolutely wonderful. From the moment we arrived, right through to the very end, they couldn't do
enough for Mum or the family and all done very professionally, with a friendly smile and a hug when needed. Nothing was too much trouble. The lovely surroundings helped too, Mum's room was so comfortable and everything was of such good quality while retaining a homely feel. I just wish she could have moved in a little earlier, I'm convinced she would have enjoyed the atmosphere, facilities and food.
26 November 2024
Ascot Grange Care Home is more like a 5-star hotel run by a family. Everyone is so friendly and helpful and makes a real effort to make the residents feel at home. The food is exceptional and nothing is too much trouble. There is always something interesting to do to keep everyone engaged and
stimulated. The best place for my mother as it is so good to see her laughing again.
16 July 2024
A lovely friendly and caring environment. Dad is well cared for and has plenty of things to get involved with if he wishes. Dad particularly likes going out in the minibus and being involved in the gardening club. The staff are always kind to Dad and make us welcome when we visit.
17 June 2024
My father went for respite in April 2024 and felt so comfortable and at home at Ascot Grange that he is now a permanent resident. All the staff have been so warm, friendly and caring, such a wonderful place.
17 June 2024
To all at Ascot Grange,
I would like you to know how much I appreciate the care and love that was given to my dad, while he was with you!
The level of care you all provided, surpassed my expectations and is something that all care homes should aspire to!
He truly loved you all and knowing this
gave me peace of mind during this difficult time.
Each and every one of you at every level should be immensely proud of yourselves. You are all a credit to Avery Care Homes.
My very kind regards
13 May 2024
Mum has been a resident in Ascot Grange for almost 18 months and it’s been a life changer. When Mum’s mental health deteriorated, and it became obvious she could no longer look after herself in her own home, it was heartbreaking having to make the decision to move her into residential care but boy
was it a good decision. Thanks to the patience, understanding and guidance offered by the staff at Ascot Grange Mum settled wonderfully and I can sleep easy knowing she is safe. I have the luxury of living just around the corner so I can, and do, pop in every day but if I go away I can rest assured that she’s being well looked after. The staff are friendly and dedicated and any issues are quickly resolved by the approachable and professional management team.
10 May 2024
My mum has been at Ascot Grange for over 5 years and I cannot recommend it more highly. The care she receives is amazing and the patience and kindness of the staff is endless. There are a multitude of activities and the food is fantastic.
15 April 2024
My parents had been residents for eighteen months at Ascot Grange Care Home and I have always given the staff and home glowing reports for their care but following my mother's passing in January, I have been amazed at the outpouring of genuine love and care for my father and to us, as a family.
Although part of the larger Avery Group, the manager is very hands-on, runs his own ship. I would recommend Ascot Grange without hesitation.
15 April 2024
In the four months my mother has been there, seen her moral improve from not being able to have a conversation with my mum, to seeing her as happy as she can be, and have normal conversations with her. I can only put this down to the quality of care she is getting.
19 March 2024
I cannot fault Ascot Grange, the staff and care they give are exceptional. I would not hesitate to recommend it. My Father was so well looked after and enjoyed his time there. If you are looking for a home for your elderly loved one I can heartily recommend it.
18 March 2024
Our mum moved to Ascot Grange for 18 months until her death in January 2024. We cannot speak highly enough of Ascot Grange in every respect. The manager and his management team have established a positive, caring culture throughout Ascot Grange - they lead by example. The staff are fantastic -
caring, respectful, good-humoured and interested in the residents as individuals.
We are a large family so Mum had a lot of visitors in her time there at different times of day and night and we were always made to feel welcome and the team made time to answer any of our questions. Mum's health and wellbeing greatly improved when she moved in and she really appreciated the quality of the care she received.
When Mum fell ill in December and we agreed on an end-of-life care plan the support we received as a family throughout those difficult weeks was exemplary. The staff were empathetic, professional, caring and considerate and helped make a difficult time better than it would otherwise have been.
Thank you.
18 March 2024
I visited (2nd time) friends at Ascot Grange. A wonderful environment; spotlessly clean. All staff are warm, welcoming and professional. We dined in the dining room - excellent. Thank you.