Submit a Review for Great Oaks Care Home
Poole Lane, Bournemouth, BH11 9DP
View Full Details of Great Oaks Care HomeLatest Reviews for Great Oaks Care Home
23 July 2025
I never fail to be astounded by the variety of activities for residents at Great Oaks Care Home. Wonderful food & caring staff that make a real difference in my mum's & other resident's care needs. Residents are treated as individuals & there is a real sense of home for them. My mum is 90 now and am sure she would not be around if not for the high level of care she receives at Great Oaks. I am happy mum is in safe hands.
23 July 2025
Great Oaks is a well appointed, clean, relatively modern care home. Sitting in a wooded area next to a park; you could almost be in the countryside. The past year has seen a number of changes in both ownership, people and furnishings. The communal areas are light, airy, clean, tidy and well presented. As you enter you feel welcome. The lounge areas are modern and unlike many care homes I have visited. The residents rooms are large enough, ensuite with good fenestration like any modern hotel. The care staff are good with some excellent and they are also nursing staff here. As with any organisation there are some things that fall short. 80/20. The new management is working hard to improve the facility and its services.
16 July 2025
Very high quality care home. Luxurious accommodation. Short staffed leads to long waits for morning care sometimes. All staff friendly and efficient. Meals generally good but not hot enough.
08 July 2025
From the moment my mum moved into Great Oaks my worries started to fade. The staff are so caring also taking her to the activities which she enjoys dancing - singing coffee mornings afternoon tea has given her a family feeling which of course was unable to do in her own home. Thank you keep up the excellent work.
03 April 2025
My mother has made a lovely friend. My mother invited her to her 90th birthday party. They both had a wonderful time and the carer who normally works nights also took extra good care of my mum and her friend at the party. Each time I visit I am always impressed by the genuine thoughtfulness, caring ways and respect shown by the staff to the people in their care and guests.
17 June 2024
Overall we are very satisfied with Great Oaks there are a few niggles though. The home does seem to be understaffed as on several occasions my mother has not been washed and dressed until nearly lunchtime! For the price we pay we would expect a better service. Apart from that the staff are all excellent and very friendly.
06 June 2024
I am so happy that my wife has settled in so well at Great Oaks, mainly due to the superb care provided by all staff and management, as this came as a surprise to me my wife being admitted, not only for my wife but also helped put my mind at rest. So with all the help and advice from all, I give them a 100% with no reservation.
31 January 2024
Basically, I feel that my mother received excellent care at Great Oaks and don't feel that she could've got any better care. All staff and carers were able to meet her needs perfectly and personally, I couldn't be more grateful, I can't thank everyone enough.
15 November 2023
Everyone here all seem to enjoy what they do. Lovely mention to activities that I always feel go above and beyond. There's always plenty to do - trips, singers games and the girls are also super happy and friendly to chat with, and lovely to see them smiling with Mum knowing she is happy and in the best hands. Thank you for all you do. Food always looks well presented, and the home always seems to be in a positive atmosphere. Thank you.
18 October 2023
Very well-managed and organised home. Excellent accommodation. Very caring and kind staff, who truly care about their residents. There are organised activities for the residents to join in. The food is also very good.
11 October 2023
My mum moved into Great Oaks a year ago very quickly from a hospital as unable to walk. the company was very helpful and supportive in getting her booked in, in five days from another county. The facilities and her room are spacious and the garden is surrounded by large trees making the home feel like it is not in a large town. The staff are very caring and she enjoys conversations with them. Mum thoroughly enjoys the meals and there is a wide range of activities which the staff and us are encouraging her to join in with. Would definitely recommend.
06 October 2023
Can now rest assured Mum is receiving 24-hour care from an extremely tentative care team. The activity team excel with either activities/animal therapy/entertainers (or even trips) every day to stimulate their minds and well-being. It is a very happy and positive environment. I look forward to visiting Mum, where I can now spend (what I consider to be) quality time with her now, without the former worries of her living alone.
20 July 2023
My long-term friend has now been at Great Oaks for two years. It is very reassuring for me to know she remains well cared for in a place I would be proud to be a part of the care team. I have worked in Dementia Care for 23 years in various roles, I live and work in Hertfordshire, travelling to Dorset approximately three times a year. I am always welcomed warmly on every visit (even though they are fewer than I would wish). Great Oaks feels like a very large and extended family and I am always very grateful to all the staff who make this place a special home for my friend and all those that reside there.
20 June 2023
All the staff and management are excellent. Everyone is very friendly, kind and caring. They do all they can to keep you happy. They listen to any concerns. The food is good. The rooms are gardens are very nice. The managers are friendly and approachable. I like it here.
13 June 2023
I was very impressed by the very high standard of care given to the resident by the staff of all ages. The end-of-life care was so supportive, giving reassurance and sensitive care to the resident, meeting his needs on every occasion. The staff always greeted the visitors in a friendly way.
11 May 2023
The magic goes on! In just a couple of weeks of my father returning to your wonderful care, we can see a huge improvement in every way. Thank goodness for you guys.
04 May 2023
I visited Great Oaks Care Home Tuesday morning and an entertainer was on. Mum and I sang along and even danced. Staff are amazing and very supportive, Mum was happy, smiling and so was I (I can't remember the last time I was so happy!) Thank you so much, I am looking forward to my next visit today (Good Friday).
22 March 2023
My friend came in from hospital for a few weeks, we found the staff to be amazing, nothing was too much trouble. We hadn’t been here before and we’re really surprised with how clean and friendly the whole home was.
21 February 2023
What a lovely place. The staff that were on duty today were absolutely lovely and so helpful. This is the best home I have seen (and there have been five in recent months). Just hope my mother appreciates the care she is being given.
25 December 2022
Encore Great Oaks is the worst place you can send a loved one to. My Mum spent months of hell at Great Oaks, where she was not cared for and even found covered in her own urine and faeces. Please, please do not send your loved one here.
Latest Reviews for Great Oaks Care Home
23 July 2025
I never fail to be astounded by the variety of activities for residents at Great Oaks Care Home. Wonderful food & caring staff that make a real difference in my mum's & other resident's care needs. Residents are treated as individuals & there is a real sense of home for them. My mum is 90 now and am sure she would not be around if not for the high level of care she receives at Great Oaks. I am happy mum is in safe hands.
23 July 2025
Great Oaks is a well appointed, clean, relatively modern care home. Sitting in a wooded area next to a park; you could almost be in the countryside. The past year has seen a number of changes in both ownership, people and furnishings. The communal areas are light, airy, clean, tidy and well presented. As you enter you feel welcome. The lounge areas are modern and unlike many care homes I have visited. The residents rooms are large enough, ensuite with good fenestration like any modern hotel. The care staff are good with some excellent and they are also nursing staff here. As with any organisation there are some things that fall short. 80/20. The new management is working hard to improve the facility and its services.
16 July 2025
Very high quality care home. Luxurious accommodation. Short staffed leads to long waits for morning care sometimes. All staff friendly and efficient. Meals generally good but not hot enough.
08 July 2025
From the moment my mum moved into Great Oaks my worries started to fade. The staff are so caring also taking her to the activities which she enjoys dancing - singing coffee mornings afternoon tea has given her a family feeling which of course was unable to do in her own home. Thank you keep up the excellent work.
03 April 2025
My mother has made a lovely friend. My mother invited her to her 90th birthday party. They both had a wonderful time and the carer who normally works nights also took extra good care of my mum and her friend at the party. Each time I visit I am always impressed by the genuine thoughtfulness, caring ways and respect shown by the staff to the people in their care and guests.
17 June 2024
Overall we are very satisfied with Great Oaks there are a few niggles though. The home does seem to be understaffed as on several occasions my mother has not been washed and dressed until nearly lunchtime! For the price we pay we would expect a better service. Apart from that the staff are all excellent and very friendly.
06 June 2024
I am so happy that my wife has settled in so well at Great Oaks, mainly due to the superb care provided by all staff and management, as this came as a surprise to me my wife being admitted, not only for my wife but also helped put my mind at rest. So with all the help and advice from all, I give them a 100% with no reservation.
31 January 2024
Basically, I feel that my mother received excellent care at Great Oaks and don't feel that she could've got any better care. All staff and carers were able to meet her needs perfectly and personally, I couldn't be more grateful, I can't thank everyone enough.
15 November 2023
Everyone here all seem to enjoy what they do. Lovely mention to activities that I always feel go above and beyond. There's always plenty to do - trips, singers games and the girls are also super happy and friendly to chat with, and lovely to see them smiling with Mum knowing she is happy and in the best hands. Thank you for all you do. Food always looks well presented, and the home always seems to be in a positive atmosphere. Thank you.
18 October 2023
Very well-managed and organised home. Excellent accommodation. Very caring and kind staff, who truly care about their residents. There are organised activities for the residents to join in. The food is also very good.
11 October 2023
My mum moved into Great Oaks a year ago very quickly from a hospital as unable to walk. the company was very helpful and supportive in getting her booked in, in five days from another county. The facilities and her room are spacious and the garden is surrounded by large trees making the home feel like it is not in a large town. The staff are very caring and she enjoys conversations with them. Mum thoroughly enjoys the meals and there is a wide range of activities which the staff and us are encouraging her to join in with. Would definitely recommend.
06 October 2023
Can now rest assured Mum is receiving 24-hour care from an extremely tentative care team. The activity team excel with either activities/animal therapy/entertainers (or even trips) every day to stimulate their minds and well-being. It is a very happy and positive environment. I look forward to visiting Mum, where I can now spend (what I consider to be) quality time with her now, without the former worries of her living alone.
20 July 2023
My long-term friend has now been at Great Oaks for two years. It is very reassuring for me to know she remains well cared for in a place I would be proud to be a part of the care team. I have worked in Dementia Care for 23 years in various roles, I live and work in Hertfordshire, travelling to Dorset approximately three times a year. I am always welcomed warmly on every visit (even though they are fewer than I would wish). Great Oaks feels like a very large and extended family and I am always very grateful to all the staff who make this place a special home for my friend and all those that reside there.
20 June 2023
All the staff and management are excellent. Everyone is very friendly, kind and caring. They do all they can to keep you happy. They listen to any concerns. The food is good. The rooms are gardens are very nice. The managers are friendly and approachable. I like it here.
13 June 2023
I was very impressed by the very high standard of care given to the resident by the staff of all ages. The end-of-life care was so supportive, giving reassurance and sensitive care to the resident, meeting his needs on every occasion. The staff always greeted the visitors in a friendly way.
11 May 2023
The magic goes on! In just a couple of weeks of my father returning to your wonderful care, we can see a huge improvement in every way. Thank goodness for you guys.
04 May 2023
I visited Great Oaks Care Home Tuesday morning and an entertainer was on. Mum and I sang along and even danced. Staff are amazing and very supportive, Mum was happy, smiling and so was I (I can't remember the last time I was so happy!) Thank you so much, I am looking forward to my next visit today (Good Friday).
22 March 2023
My friend came in from hospital for a few weeks, we found the staff to be amazing, nothing was too much trouble. We hadn’t been here before and we’re really surprised with how clean and friendly the whole home was.
21 February 2023
What a lovely place. The staff that were on duty today were absolutely lovely and so helpful. This is the best home I have seen (and there have been five in recent months). Just hope my mother appreciates the care she is being given.
25 December 2022
Encore Great Oaks is the worst place you can send a loved one to. My Mum spent months of hell at Great Oaks, where she was not cared for and even found covered in her own urine and faeces. Please, please do not send your loved one here.