Great Oaks Care Home

My mum was a resident at Great Oaks for a few weeks before her recent passing. The care and kindness the staff showed her was outstanding. They dealt with her with much dignity and I will be extremely grateful to manage (Helen), and her staff. I cannot recommend this home enough.

Having looked at other care homes, I knew this was the one for my mum. Despite never wanting to go in a home, she settled in within two weeks. It is such a weight off my mind, to know that she is being looked after day and night. The staff are all friendly and attentive not just to mum. But myself in what has been a very emotional time for the family and I. I have and will continue to recomed Great Oaks. I can not fault them.

I would never recommend this care home, my husband did not get the care he needed, if I didnt attend everyday to supervise his care he would have been left alone with no attention. I also saw residents in dining room crying with no care, carers prioritising washing up to attending to residents care. My biggest regret my beloved husband died in such an uncaring place. Terrible place, don't send your loved one here.

The staff & management are very caring and friendly to both myself and my wife. There is always plenty to occupy the residents if they want it, there's some activity every morning and afternoon and if they wish they can go into the garden for a walk with the staff every day.

I never fail to be astounded by the variety of activities for residents at Great Oaks Care Home. Wonderful food & caring staff that make a real difference in my mum's & other resident's care needs. Residents are treated as individuals & there is a real sense of home for them. My mum is 90 now and am sure she would not be around if not for the high level of care she receives at Great Oaks. I am happy mum is in safe hands.

Great Oaks is a well appointed, clean, relatively modern care home. Sitting in a wooded area next to a park; you could almost be in the countryside. The past year has seen a number of changes in both ownership, people and furnishings. The communal areas are light, airy, clean, tidy and well presented. As you enter you feel welcome. The lounge areas are modern and unlike many care homes I have visited. The residents rooms are large enough, ensuite with good fenestration like any modern hotel. The care staff are good with some excellent and they are also nursing staff here. As with any organisation there are some things that fall short. 80/20. The new management is working hard to improve the facility and its services.

Very high quality care home. Luxurious accommodation. Short staffed leads to long waits for morning care sometimes. All staff friendly and efficient. Meals generally good but not hot enough.

My mother has made a lovely friend. My mother invited her to her 90th birthday party. They both had a wonderful time and the carer who normally works nights also took extra good care of my mum and her friend at the party. Each time I visit I am always impressed by the genuine thoughtfulness, caring ways and respect shown by the staff to the people in their care and guests.

Overall we are very satisfied with Great Oaks there are a few niggles though. The home does seem to be understaffed as on several occasions my mother has not been washed and dressed until nearly lunchtime! For the price we pay we would expect a better service. Apart from that the staff are all excellent and very friendly.

So with all the help and advice from all, I give them a 100% with no reservation.

Basically, I feel that my mother received excellent care at Great Oaks and don't feel that she could've got any better care. All staff and carers were able to meet her needs perfectly and personally, I couldn't be more grateful, I can't thank everyone enough.

Food always looks well presented, and the home always seems to be in a positive atmosphere. Thank you.

Very well-managed and organised home. Excellent accommodation. Very caring and kind staff, who truly care about their residents. There are organised activities for the residents to join in. The food is also very good.

My mum moved into Great Oaks a year ago very quickly from a hospital as unable to walk. the company was very helpful and supportive in getting her booked in, in five days from another county. The facilities and her room are spacious and the garden is surrounded by large trees making the home feel like it is not in a large town. The staff are very caring and she enjoys conversations with them. Mum thoroughly enjoys the meals and there is a wide range of activities which the staff and us are encouraging her to join in with. Would definitely recommend.

It is a very happy and positive environment. I look forward to visiting Mum, where I can now spend (what I consider to be) quality time with her now, without the former worries of her living alone.

My long-term friend has now been at Great Oaks for two years. It is very reassuring for me to know she remains well cared for in a place I would be proud to be a part of the care team. I have worked in Dementia Care for 23 years in various roles, I live and work in Hertfordshire, travelling to Dorset approximately three times a year. I am always welcomed warmly on every visit (even though they are fewer than I would wish). Great Oaks feels like a very large and extended family and I am always very grateful to all the staff who make this place a special home for my friend and all those that reside there.

All the staff and management are excellent. Everyone is very friendly, kind and caring. They do all they can to keep you happy. They listen to any concerns. The food is good. The rooms are gardens are very nice. The managers are friendly and approachable. I like it here.

I was very impressed by the very high standard of care given to the resident by the staff of all ages. The end-of-life care was so supportive, giving reassurance and sensitive care to the resident, meeting his needs on every occasion. The staff always greeted the visitors in a friendly way.

The magic goes on! In just a couple of weeks of my father returning to your wonderful care, we can see a huge improvement in every way. Thank goodness for you guys.

I visited Great Oaks Care Home Tuesday morning and an entertainer was on. Mum and I sang along and even danced. Staff are amazing and very supportive, Mum was happy, smiling and so was I (I can't remember the last time I was so happy!) Thank you so much, I am looking forward to my next visit today (Good Friday).