Great Oaks, Bournemouth, Dorset

Great Oaks is a private care home located in Bournemouth providing nursing, dementia and residential care facilities.

The home is designed with its woodland location in mind, with 180-degree views, allowing residents' relax and feel content.

Great Oaks offers round the clock personalised nursing and dementia care by a team of skilled and professional care staff.

The home is purpose-built with caregiving in mind and ensures that residents can enjoy maximum comfort and have their dignity respected.

The name 'Great Oaks' is derived from the homes historic woodland connection to the local area, as its location is home to some of the oldest and largest oak trees in the area, some are thought to be older than Bournemouth itself. The surrounding areas are lush and green, giving residents a scenic and tranquil environment where they can truly relax.

Owner: Bournemouth Care LLP

Person in charge: Ian MacDonald (Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Great Oaks: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Great Oaks has a Review Score of 9.7 (9.708)

The Review Score of 9.7 (maximum of 10) for Great Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Great Oaks in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Great Oaks is calculated as follows: ( (137 Excellents x 5) + (6 Goods x 4) ) ÷ 143 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Great Oaks is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 12 Reviews ÷ 16 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Great Oaks?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Great Oaks

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My dad was a resident of Great Oaks, not for long, unfortunately, but we recently had his wake there. It was amazing. The staff could not have been more helpful, from a member of staff attending the funeral, to all the help leading up to dad's wake.
On the actual day, the area we were allowed to use was so user-friendly and comfortable, staff going around serving drinks. The chefs, well, amazing, the food didn't stop coming! Everything we asked for and more. I just hope that they do more wake's even if you're not a resident!

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first time, we visited the home we have been impressed with the overall ambience, the high standard of the rooms and furnishing and most of all by the professional and caring attitude of all the staff. Recently as a family, we have had a major medical crisis and their care not only for my father but us as a family has been wonderful. The home has supported my father who has felt helpless in the situation and also staff have constantly checked how we are bearing up. We cannot thank them enough for the way they have looked after Dad and know that he is in the safest place possible during these stressful times.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is very well looked after at Great Oaks - and so am I! If there is a problem the staff sort it out as quickly as possible. My husband has trouble eating and the appropriate food is always supplied for him.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I had a week's respite care and found the home very enjoyable. The staff were very welcoming and I felt pampered. I intend to return for another week's respite over Christmas.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A beautiful facility. You could not ask for a more luxurious home to end your days.

Immaculately decorated with an amazing attention to detail. The 'memory boxes' are wonderful features.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

As a family, we were extremely concerned when we were informed by my mother's previous service provider that they could no longer meet its demands and her care needs. Having assessed a number of possibilities, we chose to relocate her to Great Oaks as we were impressed by the quality of management, the location, it's facilities and its staff. Several months have now passed and we're pleased to say that moving mum to Great Oaks was the best decision we could have made. Mum is receiving excellent care from all of the staff, the location is beautiful and management are always on hand to offer support and guidance. We'd have no hesitation in recommending Great Oaks to anyone who is looking for a safe, caring and home from home environment for their loved ones who need that extra bit of support.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been at Great Oaks since day one. We are more than happy with the all-around care.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Finding the perfect care home for a loved one is a daunting and emotional experience. The staff at Great Oaks made this as painless as possible.
The admissions advisor instantly put us at ease. It was like entering a 5* hotel. Beautiful decor finished to a high standard.
Dad has Alzheimer's so moving him from his beloved bungalow to strange surroundings wasn't easy. But we had support through each step. We were encouraged to come in for coffee first to get a feel for the place and had lunch. We met some of the friendly and encouraging staff that would be looking after Dad.
In July, Dad moved in, we could tell he loved the surroundings, the staff, the activities.
Dad was understandably confused, but we know he is in the best possible hands. If he wanders at night, the nurses calm him down and have a cup of tea with him.
The staff manage to placate him and make him feel happy. He has friends and company. Even my dog is welcome. It is a beautiful home in beautiful surroundings.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although I have ticked 'good' for activities, this has no reflection on the efforts to entertain, but I do think that there is not enough to stimulate the residents. I have given full marks for all the other titles and this my honest opinion and all those who fulfil their duties have my thanks and respect for all they do.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Harvey, Deputy Manager at Great Oaks responded to this review on 12 Sep 2017:

Thank you for your valuable feedback and your wonderful review of Great Oaks. As a brand new home, we always want to develop and improve everything we do for our residents. Our activities programme is a vital part of ensuring the well-being of residents and we are dedicated to bringing joy and entertainment to them every day. We realise that everyone is different and has varying interests and passions, therefore we speak to our residents regularly about what they would enjoy – even if it’s something that they haven’t been able to do for years. As a newly opened home, we are beginning to establish strong relationships with local groups and entertainers; however, we are also learning a great deal from our care home in Fareham, Hamble Heights, which has been established for over 4 years now. The Activities team has received a number of awards in fact, for its engaging activities programme, as well as Best Activities Coordinator for the South West in The Great British Care Awards. We are working closely with them and will continue to over the forthcoming days and weeks to establish new connections and to gain exciting new ideas from one another. We have certainly taken on board your valued comments and will endeavour to create an even more varied, fun and engaging activities programme.

We thought that getting Mum to accept going into care was going to be an impossible task! However, from the moment she entered the beautiful building and was welcomed by the lovely staff, the weight was lifted from our shoulders. It's such a relief to know that she is happy and cared for. It's also lovely to visit her at Great Oaks and see her joining in with everything - something we never expected!

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother entered Great Oak two weeks ago, since then I have nothing but praise for the staff and the general care at the home. I know the home is brand new and fitted out to a very high standard, and mother has not been there very long, but she seems a lot more alert and happier in the last two week, and I see no reason for this to change anytime soon.
The staff are very helpful, not just with my mother, but with any teething problems that I may have had.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Purpose build in scenic surroundings it is a delight to navigate with its large corridors and doorways.
Each floor has its own dining, kitchen and communal areas. Upper floors offer a splendid view via balcony areas and alcoves - a peaceful view away from the communal areas. Meals are excellent quality, great tasting and good portions, created by a friendly chef who is only too willing to do dishes you really enjoy!
Thoughtful touches include a glass "memory box" outside each room for mementoes to help remind the resident which room is theirs. Each has a hospital-style bed and ensuite wet room.
The key issue - the staff are the selling point- cheerful, no issue too much trouble and the managers etc all muck in on the ground floor. The HCA's and nurses are absolutely wonderful and Admissions Manager was most helpful in making the decision and transition of care as painless as possible. It is excellent value and no hidden fees.

How likely would you be to recommend Great Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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