What types of Care is Great Oaks Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Great Oaks Care Home have?

There are 76 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Great Oaks Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Great Oaks Care Home to the centre of Bournemouth?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Great Oaks Care Home, Poole Lane, Bournemouth, Dorset BH11 9DP

Review from K A (Husband of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff & management are very caring and friendly to both myself and my wife. There is always plenty to occupy the residents if they want it, there's some activity every morning and afternoon and if they wish they can go into the garden for a walk with the staff every day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Melina B (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

I never fail to be astounded by the variety of activities for residents at Great Oaks Care Home. Wonderful food & caring staff that make a real difference in my mum's & other resident's care needs. Residents are treated as individuals & there is a real sense of home for them. My mum is 90 now and am

sure she would not be around if not for the high level of care she receives at Great Oaks. I am happy mum is in safe hands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Robert B (Husband of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

Great Oaks is a well appointed, clean, relatively modern care home. Sitting in a wooded area next to a park; you could almost be in the countryside. The past year has seen a number of changes in both ownership, people and furnishings. The communal areas are light, airy, clean, tidy and well presented.

As you enter you feel welcome. The lounge areas are modern and unlike many care homes I have visited. The residents rooms are large enough, ensuite with good fenestration like any modern hotel. The care staff are good with some excellent and they are also nursing staff here. As with any organisation there are some things that fall short. 80/20. The new management is working hard to improve the facility and its services.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Rodney W (Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Very high quality care home. Luxurious accommodation. Short staffed leads to long waits for morning care sometimes. All staff friendly and efficient. Meals generally good but not hot enough.

Reply from Michelle Balsdon, Care Home Manager at Great Oaks Care Home

Thank you so much for sharing your thoughts and for your kind words about our team. We're delighted to hear you find our staff friendly and efficient.We're sorry to hear about the waits you've…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Colin H (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

From the moment my mum moved into Great Oaks my worries started to fade. The staff are so caring also taking her to the activities which she enjoys dancing - singing coffee mornings afternoon tea has given her a family feeling which of course was unable to do in her own home. Thank you keep up the excellent

work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Emy S (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother has made a lovely friend. My mother invited her to her 90th birthday party. They both had a wonderful time and the carer who normally works nights also took extra good care of my mum and her friend at the party. Each time I visit I am always impressed by the genuine thoughtfulness, caring

ways and respect shown by the staff to the people in their care and guests.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Roger C (Son of Resident) published on 17 June 2024 Submitted via Postal Card • Report

Overall Experience

Overall we are very satisfied with Great Oaks there are a few niggles though. The home does seem to be understaffed as on several occasions my mother has not been washed and dressed until nearly lunchtime! For the price we pay we would expect a better service. Apart from that the staff are all excellent

and very friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Leo N (Husband of Resident) published on 6 June 2024 Submitted via Postal Card • Report

Overall Experience

I am so happy that my wife has settled in so well at Great Oaks, mainly due to the superb care provided by all staff and management, as this came as a surprise to me my wife being admitted, not only for my wife but also helped put my mind at rest.
So with all the help and advice from all, I give them

a 100% with no reservation.

Reply from James Glanville at Great Oaks Care Home

Thank you, it has been our pleasure to assist you and your family. Kind regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Carolyn W (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report

Overall Experience

Basically, I feel that my mother received excellent care at Great Oaks and don't feel that she could've got any better care. All staff and carers were able to meet her needs perfectly and personally, I couldn't be more grateful, I can't thank everyone enough.

Reply from James Glanville, Home Manager at Great Oaks Care Home

We are very grateful to you for taking the time to leave us a review. It's so heartening to hear that we were able to provide you with peace of mind that your mother was well looked after by the team.…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from C B (Daughter of Resident) published on 15 November 2023 Submitted via Website • Report

Overall Experience

Everyone here all seem to enjoy what they do.
Lovely mention to activities that I always feel go above and beyond.
There's always plenty to do - trips, singers games and the girls are also super happy and friendly to chat with, and lovely to see them smiling with Mum knowing she is happy and in the

best hands. Thank you for all you do.
Food always looks well presented, and the home always seems to be in a positive atmosphere. Thank you.

Reply from James Glanville, Home Manager at Great Oaks Care Home

It's always heartening to know that we can provide families with the reassurance that their loved ones are in safe hands and being well looked after. Our well-being programme is a big part of that, so…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from I M (Daughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report

Overall Experience

Very well-managed and organised home. Excellent accommodation. Very caring and kind staff, who truly care about their residents. There are organised activities for the residents to join in. The food is also very good.

Reply from James Glanville, Home Manager at Great Oaks Care Home

We really appreciate you taking the time to leave us a review. Our priority first and foremost is the happiness and well-being of our residents, and we continually look for ways to improve our service…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J K (Daughter of Resident) published on 11 October 2023 Submitted via Postal Card • Report

Overall Experience

My mum moved into Great Oaks a year ago very quickly from a hospital as unable to walk. the company was very helpful and supportive in getting her booked in, in five days from another county. The facilities and her room are spacious and the garden is surrounded by large trees making the home feel like

it is not in a large town. The staff are very caring and she enjoys conversations with them. Mum thoroughly enjoys the meals and there is a wide range of activities which the staff and us are encouraging her to join in with. Would definitely recommend.

Reply from James Glanville, Home Manager at Great Oaks Care Home

Many thanks for taking the time to give us your valuable feedback. We're really pleased that the process of moving in was smooth and that you felt supported. Our priority is to ensure residents feel…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J B (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report

Overall Experience

Can now rest assured Mum is receiving 24-hour care from an extremely tentative care team.
The activity team excel with either activities/animal therapy/entertainers (or even trips) every day to stimulate their minds and well-being.
It is a very happy and positive environment. I look forward to visiting

Mum, where I can now spend (what I consider to be) quality time with her now, without the former worries of her living alone.

Reply from James Glanville, Home Manager at Great Oaks Care Home

Thank you very much for taking the time to leave a review. It is our priority to deliver the best care and wellbeing to our residents - and to provide families with the reassurance that their loved…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from L S (Friend of Resident) published on 20 July 2023 Submitted via Postal Card • Report

Overall Experience

My long-term friend has now been at Great Oaks for two years. It is very reassuring for me to know she remains well cared for in a place I would be proud to be a part of the care team. I have worked in Dementia Care for 23 years in various roles, I live and work in Hertfordshire, travelling to Dorset

approximately three times a year. I am always welcomed warmly on every visit (even though they are fewer than I would wish). Great Oaks feels like a very large and extended family and I am always very grateful to all the staff who make this place a special home for my friend and all those that reside there.

Reply from James Glanville, Home Manager at Great Oaks Care Home

Thank you very much for your lovely feedback. The team will be pleased to hear that you enjoy your visits and you always feel welcome. It's especially heartening to receive such positive comments from…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jill S (Resident) published on 20 June 2023 Submitted via Postal Card • Report

Overall Experience

All the staff and management are excellent. Everyone is very friendly, kind and caring. They do all they can to keep you happy. They listen to any concerns. The food is good. The rooms are gardens are very nice. The managers are friendly and approachable. I like it here.

Reply from James Glanville, Home Manager at Great Oaks Care Home

It's so important to us to receive feedback from our residents - thank you very much for leaving us a review. We're especially heartened to hear that you enjoy living at Great Oaks and appreciate the…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S R (Friend of Resident) published on 13 June 2023 Submitted via Postal Card • Report

Overall Experience

I was very impressed by the very high standard of care given to the resident by the staff of all ages. The end-of-life care was so supportive, giving reassurance and sensitive care to the resident, meeting his needs on every occasion. The staff always greeted the visitors in a friendly way.

Reply from James Glanville, Home Manager at Great Oaks Care Home

We really appreciate you taking the time to leave this review. We're glad we could provide the peace of mind that your friend was treated with the utmost care, dignity and respect. Thank you for your…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Annette D (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report

Overall Experience

The magic goes on! In just a couple of weeks of my father returning to your wonderful care, we can see a huge improvement in every way. Thank goodness for you guys.

Reply from James Glanville, Home Manager at Great Oaks Care Home

Thanks for your lovely review. It's fantastic to hear that you've also seen the improvement in your father and you can feel reassured that he is in safe hands. Thank you again for taking the time to…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Angela I (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report

Overall Experience

I visited Great Oaks Care Home Tuesday morning and an entertainer was on. Mum and I sang along and even danced. Staff are amazing and very supportive, Mum was happy, smiling and so was I (I can't remember the last time I was so happy!) Thank you so much, I am looking forward to my next visit today (Good

Friday).

Reply from James Glanville, Home Manager at Great Oaks Care Home

We really appreciate you taking the time to write a review, thank you. It's great to hear that you are enjoying your visits and taking part in the well-being activities with your mother. We hope you…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from T I (Friend of Resident) published on 22 March 2023 Submitted via Website • Report

Overall Experience

My friend came in from hospital for a few weeks, we found the staff to be amazing, nothing was too much trouble. We hadn’t been here before and we’re really surprised with how clean and friendly the whole home was.

Reply from James Glanville, Home Manager at Great Oaks Care Home

Thank you very much for taking the time to leave a review. We are really pleased that you both felt comfortable and reassured at Great Oaks. The team will be very happy to hear that your friend felt…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from John J (Son of Resident) published on 21 February 2023 Submitted via Website • Report

Overall Experience

What a lovely place. The staff that were on duty today were absolutely lovely and so helpful.
This is the best home I have seen (and there have been five in recent months).
Just hope my mother appreciates the care she is being given.

Reply from James Glanville, Home Manager at Great Oaks Care Home

Thank you, we really appreciate you taking the time to leave a review - and we're pleased to hear that you're able to feel reassured that your mother is being well looked after.