






Great Oaks is a beautiful and modern care home that is purpose-built to put your needs first.
Great Oaks is set in a private woodland and the home boasts a beautiful courtyard and landscaped garden with raised flowerbeds, perfect for joining in with the gardening!
The friendly, nurse-led team provides excellent standards of care 24-hours a day, 7-days a week. They take the time to get to know you, your preferences...
Care Provided by Great Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact Great Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Helen Lacey(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (76)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (76)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Plenty of parking on site.
Great Oaks Care Home Reviews (94)
Great Oaks Care Home has a Review Score of 8.5 (8.486) out of 10, based on 8 reviews in the last 2 years.
Over all time Great Oaks Care Home has 94 reviews.
My friend came in from hospital for a few weeks, we found the staff to be amazing, nothing was too much trouble. We hadn’t been here before and we’re really surprised with how clean and friendly the whole home was.
Thank you very much for taking the time to leave a review. We are really pleased that you both felt comfortable and reassured at Great Oaks. The team will be very happy to hear that your friend felt well looked after during their stay with us. Thanks again for your valuable feedback.
This is the best home I have seen (and there have been five in recent months).
Just hope my mother appreciates the care she is being given.
Thank you, we really appreciate you taking the time to leave a review - and we're pleased to hear that you're able to feel reassured that your mother is being well looked after.
Encore Great Oaks is the worst place you can send a loved one to. My Mum spent months of hell at Great Oaks, where she was not cared for and even found covered in her own urine and faeces. Please, please do not send your loved one here.
I am very sorry to read your review of our home and understand you discussed your concerns with the previous manager and others within the organisation. As Great Oaks' new manager, I would like to apologise that the care your mother received did not meet your expectations and our own standards. My...
My friend was admitted to Great Oaks in October 2022. I have been able to visit her regularly and everyone whilst visiting (reception staff, carers, nursing staff, management etc) has been friendly, kind and caring and very helpful. My friend tells me that the food is wonderful too! She is very happy she made the move to Great Oaks where she is being cared for so well.
I am very thankful to the Great Oaks team for the care provided to my father in his last days.
Our mum has just enjoyed her fourth anniversary at Great Oaks, which is a tribute in itself to the standard of care. She has come through difficult times, including repeated changes of home manager, Covid (twice) and a broken hip, despite all of which the first-floor care team has strived to provide a high level of personal care. Rooms are bright and clean, meals and refreshments are of a good standard and well-being activities are once more a regular feature. We feel we have a personal relationship and trust in the Great Oaks staff and we are glad we chose Great Oaks for our mum.
My sister lived at Great Oaks for four years until her death in September. My sister had some challenging behaviour during her time there. The staff got to know my sister well and always treated her with kindness and patience, in a professional manner. The staff supported me during my sister's end-of-life period. It was reassuring knowing the staff were there to care for my sister.
Communication is inadequate: we are not involved in care plans, informed of changes in behaviour or health, or informed that personal items are missing (slippers, shoes, hairbrushes, toiletries running low).
Support to upkeep personal hygiene and appearance obviously lacking without a hairbrush and access to soap and appropriate footwear.
The activities are underwhelming: colouring in cartoon animals with felt tip pens, rare visits to the local cafe (2 in 18 months).
The residents sit and watch tv, or wander, whilst the staff huddle together.
Where is the dignity and respect for these vulnerable people?
Thank you for bringing your concerns to our attention. I am sorry to read that you are unhappy with the care your relative has received, and I apologise that our standards and levels of care have not met your expectations. I am the new manager at Great Oaks, and I personally appreciate you taking...
I have neither used nor visited anyone in a care home before so did not know what to expect when my mother entered Great Oaks for respite care. I found a lovely, clean, light and airy building. The individual rooms are large with all facilities a resident would require and a very nice en-suite. The carers, the reception staff, the manager and the nurses are all friendly and helpful - nothing is too much trouble. The food tastes lovely, although my mother does not eat much having a very small appetite. I am really impressed by Great Oaks.
Finding the right care for a loved one is very difficult. From the start, the staff at Great Oaks were helpful and supportive, keen to get to know Dad's likes and dislikes to help him feel settled and at home. I was able to visit him at any time and spend as much time with him as I wanted. I was able to chat with staff about Dad's progress and they were always interested in my opinions about his care. Dad's room was bright and spacious and he enjoyed having his own things around him. The grounds were lovely. The food was excellent, he was thrilled to have wine with his meals, even if it was zero alcohol. I was confident Dad was in caring hands when I was not there.
I thought the care and attention to Mum were excellent. I could ask questions and there was always someone to help.
My mum moved into Great Oaks in January 2021, once it was decided that my father could no longer look after her, Mum had vascular dementia. I can only say that the time Mum was there, right up to her death a few days ago, Mum was always well cared for. The room was a good size and very light with a lovely outlook. The food always looked and smelled delicious. The staff were friendly and helpful. I cannot recommend this care home more for a loved one with this dreadful disease.
Firstly, may we offer our sincere condolences on your mother's passing. We are very heartened to hear that you felt reassured that your mum was in the right place and that she was comfortable in her surroundings, being well looked after by the team. I shall pass on your kind feedback to the home.
Having travelled over 150 miles to visit my loved one, who had recently moved into Great Oaks, on arrival my first impressions of the home were excellent. The staff were very professional, friendly and welcoming. I was able to visit 3 times during my stay and witnessed excellent procedures in place to ensure the safety of all during these Covid times. I left feeling very reassured and confident that it was the right move for my loved one and that she will be well cared for.
Thank you for your positive review. We are really pleased to hear that you have full peace of mind that your loved one is being well looked after at Great Oaks. We shall pass your feedback on to the team.
I visit my friend weekly (sometimes more). She went in for respite care and decided to stay. The staff are very caring and always approachable. When I visit my friend is always happy and smiling, I think that speaks for itself.
Thank you for your positive feedback. We are very pleased to hear that your friend has settled so well and is enjoying living at Great Oaks. We shall ensure your comments are passed on to the team.
It was initially very difficult to part from my beloved mother and as she entered Great Oaks it was with great trepidation and fear about her future care from strangers. I was absolutely delighted by the staff from the office and reception staff to the hands-on care staff. She couldn't be in better hands. At last, I can relax and let the professionals deal with everything. Many thanks.
Thank you very much for your lovely review of the care we provide at Great Oaks. We are so pleased to hear that you feel reassured and can enjoy peace of mind that we are taking the very best care of your mother's wellbeing. I shall ensure your feedback is passed onto the team.
Mum went into Great Oaks on the Friday but unfortunately passed away the following Monday. Her stay was very short but of great comfort to us because she was so well cared for. Her room was beautiful, large, and bright with an ensuite. Beautifully clean. The nurses were very kind as well as professional. I was so pleased a lovely nurse sat with mum all night before she passed away in the morning. By coincidence, it was a friend of one of mum's dear friends.
We are so sorry to hear about your mother's passing but are heartened that you know her last few days were spent comfortably. Please do feel reassured that your mum was cared for and not alone. Thank you for taking the time to send us a review - I will certainly pass on your comments to the team.
My father was admitted to Great Oaks in March 2020. Sadly he passed away on May 12th. We could not have wished for a more caring environment for him. Sadly because of the COVID situation, we were not able to visit him for quite a while, but when the end came the staff kindly allowed us in to say our goodbyes. Thank you to all the staff and management from all his family.
I am so sorry to hear about your Father's passing but very pleased to hear that you got to say your goodbyes in person. Thank you for taking the time to send us a review and I am pleased that your Father got the care he needed and deserved during his time with us, I will certainly pass on your thanks to the team.
I have been to "Great Oaks" since late 2018. During this time, I have been impressed with the care and assistance. This is a very pleasant place to live in a lovely wooded area.
Thank you for your review, we are very pleased that you are enjoying the Great Oaks. If there is anything that we can do to help improve anything, please do let us know.
Loved all the kindness and help to me during my difficult period of unwellness. Loved the humour and laughter that was ensured; in spite of very busy times for staff. Was so impressed by how staff worked together as a team and chatted with patients as personal friends. Great choice of lovely food at mealtimes.
Thank you Brian for your review, it's wonderful to hear that you are enjoying living at Great Oaks and that you are being so well looked after. We hope you are well on your way to feeling much better. I'll make sure that your praise and thanks is passed onto the team.
Food good.
Home very clean and tidy.
Thank you for your kind review, we strive to make our Great Oaks care home the best it can be for our residents and so it's always nice to hear that we are achieving this.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for Great Oaks Care Home.
There are no upcoming events for Great Oaks Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Great Oaks Care Home
- 30 Jun 2022Recipient: Great Oaks Care Home
- 01 Mar 2018Recipient: Great Oaks Care Home
Accreditations
There are no accreditations posted yet for Great Oaks Care Home.
Meet the Team (1)

Hi, I’m Helen Lacey, and I’m proud to be part of the team at Great Oaks Nursing Home, which provides dedicated nursing care. With many years of experience in the care sector, I’ve had the privilege of supporting residents with a wide range of needs, including those requiring complex nursing support. This experience has strengthened my commitment to delivering compassionate, high-quality, person-centred care.
I am particularly passionate about ensuring that every resident is treated with dignity, respect, and kindness. I believe that excellent care goes beyond meeting physical needs—it’s about truly getting to know each individual, understanding their preferences, and creating a supportive environment where they feel safe, valued, and at home.
As a leader, I take a hands-on and approachable approach, working closely with my team to ensure the highest standards of care are maintained. I am dedicated to supporting staff development, helping each team member grow in confidence and skill so they can provide the very best care possible. When staff feel supported and empowered, it reflects in the quality of care our residents receive.
At Great Oaks Nursing Home, we continually strive to enhance the daily lives of our residents, whether through meaningful activities, strong communication with families, or creating a warm and inclusive atmosphere. It is incredibly rewarding to see residents feel comfortable, engaged, and well cared for.
Above all, I am committed to ensuring that everyone—residents, their families, and our staff—feels welcomed, respected, and supported. Providing care is not just a profession for me; it is a vocation, and I am proud to make a positive difference every day.
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