Great Oaks Care Home

Poole Lane, Bournemouth BH11 9DP
Review Us
9.5 91 Reviews
  • Great Oaks Care Home, Bournemouth
Great Oaks is a beautiful and modern care home that is purpose-built to put your needs first.

Great Oaks is set in a private woodland and the home boasts a beautiful courtyard and landscaped garden with raised flowerbeds, perfect for joining in with the gardening!

The friendly, nurse-led team provides excellent standards of care 24-hours a day, 7-days a week. They take the time to get to know you, your preferences and your daily routine to ensure you feel always at home.

The home’s Wellbeing team provides a wide range of daily activities and events, including visiting singers and pets,, quizzes and games, pamper sessions and much more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Balsdon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (76)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Plenty of parking on site.

Great Oaks Care Home Reviews (91)

9.5

Great Oaks Care Home has a Review Score of 9.5 (9.535) out of 10, based on 12 reviews in the last 2 years.
Over all time Great Oaks Care Home has 91 reviews.

Overall Experience
  • 78
  • 11
  • 0
  • 1
  • 1
Date Published
  • 91
  • 5
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  • 12
  • 79
Reviewer Connection to Great Oaks Care Home
  • 29
  • 14
  • 9
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 61-80
Review from Susan H (Regular Volunteer) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful, place well appointed and luxurious with a light, spacious and airy feel, communal area very nice, room very well appointed. First visit and I was very impressed.
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Review from Tracy W (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have only been here for a few weeks and from what I have seen the staff are very caring and attentive and the home is very modern and clean throughout. The food for the residents is outstanding and very varied. Overall the place is very welcoming and just what my family member needs.
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Review from T B (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great Oaks has a 'family' ethos where, whether resident, friend, family or staff, it seems one is embraced and immersed in a feeling of warmth and affection.


In another sense, as a relatively new provider to the care market, Great Oaks, as an organisation, is building an infrastructure where the

above can be delivered with all the individual care needs of every resident, in a conscientious and perfectionist manner.
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Review from Dorothy B (Partner of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the initial viewing and admissions process to settling in my partner at Great Oaks every aspect and care of daily life was explained and my partner's likes and dislikes were noted and are being respected. I visit daily for several hours at a time and able to be reassured that we have chosen
the best place. Meals are very varied and of a high standard and there is always plenty of choices. I am always made welcome when visiting and there is a lovely calm atmosphere throughout I would recommend Great Oaks.
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Review from F N (Stepdaughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the moment we first looked at Great Oaks for long-term residential care for my step-father I have been impressed with the overall high standard in all respects. All the staff no matter what their role are very friendly and professional. Rooms both private and communal are lovely as are the gardens
where my step-father spends a lot of time sitting and walking. Every effort has been made to make my step-dad feel at home and I only have praise for the care he is being given. We would definitely recommend Great Oaks to anyone looking for long or short term care of a loved one.
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Review from Philip A (Son of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the past few weeks, I have experienced some of the most caring people I have ever met.
My mother also says that all the staff are wonderful and so attentive, always having time for the little things in life as well as the major things carers have to deal with on a day to day basis. The staff
walk around with their eyes open and try to help anyone who needs a little assistance or just a little chat, hand holding etc.
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Review from C F (Friend of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and friendly welcome, always. Always keen and ready to help.
Comfortable and pleasant surroundings.
Caring staff.
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Review from C D (Wife of Resident) assisted by family/friend published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and welcoming right from our first visit. Lovely friendly atmosphere and professional and caring staff. Good food and gardens. My husband is very happy at the Great Oaks.
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Review from L D (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from our very first visit to Great Oaks, everyone was so friendly and there is a lovely atmosphere throughout the home. My father has been spending his days at Great Oaks for the last 3 months and the staff have been very professional and caring. Plenty of staff around at all times and lots of
activities going on. Lovely food and gardens.
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Review from John D (Partner of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great Oak's is a wonderful place. Very friendly staff and management. Very supportive. It is also very clean and spacious. All in all, a wonderful experience.
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Review from Margaret T (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried about putting my Mum into respite care as I wasn't sure how she would get on. We went for a viewing at the Great Oaks and I was very impressed with the reception areas and cleanliness of everywhere. We were shown around the different floors and shown the residents' bedrooms, they were
so bright, airy with lovely modern furniture.


We checked my Mum in on the day of her arrival and it was really easy, all the staff were so lovely and caring. During Mum's 2 week stay, we went in to visit on a few occasions. She was very settled and really well looked after. It was very reassuring that we were allowed to go in at any time without giving warning we were coming in.


I wouldn't hesitate to recommend Great Oaks to anyone and we are looking forward to our next stay.

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Review from Lisa B (Granddaughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with Great Oaks Care Home and I knew that my Gran would fit in and be happy there.


The process was great from the initial view of the home, the settling in process and the care that she received. It was so clean, bright and airy everywhere and I particularly liked the different

areas that residents could be together and the quieter areas of the home. The terraced garden area was lovely and had a peaceful view over the surrounding gardens.


The meals looked excellent and a wide choice of food options each day.


I felt reassured that we were welcome to go in at any time to see her without calling ahead to say we were coming. My Gran was relaxed and happy and it had a lovely feel from the staff and the other residents.


The Admissions Manager at Great Oaks was so lovely and she really put us at ease with the whole process.


I wouldn't hesitate to recommend Great Oaks and will definitely use them again.

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Review from J W (Wife of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was at Great Oaks for two weeks respite. We were happy with all aspects of the nursing home for this time. They still need to get patients laundry sorted as some garments returned un-ironed but as it is a fairly new establishment. I'm sure this will improve.
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Review from J W (Daughter-in-law of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were absolutely amazing in arranging respite for my father-in-law. The team, on the 1st floor, are absolutely fantastic and the food and care are 1st class. Big thank you for everything you have done in making dad's stay a comfortable and caring break away for all.
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Review from Jon W (Son of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t speak highly enough of the admissions team who went out of their way to help get my father in care within a day on an emergency basis. We were very impressed with the purpose-built environment which creates a bright, large, clean, modern, free space in which it is easy to feel relaxed, safe and
homely.
My father has only been resident a few days, however, the staff appear to be very professional, attentive, kind and are always engaging with the residents as they go about their duties. My father is always addressed first when we are present and is very much included and part of conversations. He seems to be very happy where he is and his dementia needs are being met. Extremely happy with our experience and certainly rate the home and staff very highly.
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Review from Sue D (Respite Resident) published on 13 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
First of all wow - what a lovely home - My father was admitted as emergency respite care last week. I have been very impressed by the level of help, care and support offered by the staff from the moment we made the first enquiry. We have received excellent advice. Care for dad is wonderful. There seems
to be plenty of interaction from staff and he is well looked after.
We love the open spaces and freedom for residents to wander around in a safe environment. Little areas with comfortable chairs and great views enable pleasant times to be spent with visiting family and friends. Bedrooms are of a good size. Everywhere is very clean and tastefully decorated. All staff have been very friendly and there is a great "family feel". Most importantly, dad tells us he loves it here and seems happy. All in all, this is not you're run of the mill care home and I certainly recommend visiting!
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Review from Pamela T (Wife of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband suffers from vascular dementia and was suddenly admitted to Great Oaks on a Friday afternoon. All the staff could not have been more helpful and responded very well given the short notice and timing.
The nursing care is very good and all the staff are friendly and kind.
The home set up
is very good, it is spacious and light and has helped with my husband’s condition. I’m looking forward to spending time in the lovely garden when the weather improves.
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Review from Jerry H (Son-in-law of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Nursing care to really look after my mother-in-law. Freedom to move around the home for everyone, visitors and guests. Lots of space. Staff are interested in our views. Daily routines for guests. Relaxed atmosphere.
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Review from M C (Brother-in-law of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law spent just the last few days of his life in Great Oaks. The facility is brand new and extremely spacious, welcoming and attractovely located. All of the staff were excellent, sympathetic but open and answering all questions clearly and readily. His last hours were spent in peace and
comfort. Great Oaks did him a great service.
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Review from Barbara B (Wife of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great Oaks looked after my husband, admittedly only for a few days but they were all so kind and compassionate to the family and have continued to do so since my husband passed away.
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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Great Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Great Oaks Care Home is calculated as follows: ( (118 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Great Oaks Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (2)

Meet the Team (1)

Michelle

Michelle Balsdon

Job Title: Home Manager Joined: 2024

I joined Welford Healthcare in April 2023 as a Care Home Manager at East Street. I have previous experience working within the care industry as a registered manager and working for the NHS. My ethos is ‘If everyone is moving forward together, then we can achieve the greater good for all involved’.


In my spare time, I enjoy watching rugby, taking my dog for walks, and having quality time with my children and family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Great Oaks Care Home to verify any information. View our terms and conditions. Great Oaks Care Home has an Enhanced Service - more info.