Great Oaks Care Home

Poole Lane, Bournemouth BH11 9DP
Review Us
8.6 93 Reviews
  • Great Oaks Care Home, Bournemouth
Great Oaks is a beautiful and modern care home that is purpose-built to put your needs first.

Great Oaks is set in a private woodland and the home boasts a beautiful courtyard and landscaped garden with raised flowerbeds, perfect for joining in with the gardening!

The friendly, nurse-led team provides excellent standards of care 24-hours a day, 7-days a week. They take the time to get to know you, your preferences and your daily routine to ensure you feel always at home.

The home’s Wellbeing team provides a wide range of daily activities and events, including visiting singers and pets,, quizzes and games, pamper sessions and much more.
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Care Provided by Great Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Great Oaks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Great Oaks Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Lacey (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (76)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Plenty of parking on site.

Great Oaks Care Home Reviews (93)

8.6

Great Oaks Care Home has a Review Score of 8.6 (8.631) out of 10, based on 9 reviews in the last 2 years.
Over all time Great Oaks Care Home has 93 reviews.

Overall Experience
  • 79
  • 11
  • 0
  • 1
  • 2
Date Published
  • 93
  • 2
  • 6
  • 9
  • 84
Reviewer Connection to Great Oaks Care Home
  • 29
  • 14
  • 9
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 41-60
Review from L S (Niece of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression you have as soon as you walk in the door is of a lovely modern, clean building. Then you see the staff, and without exception, everyone smiles and speaks to you. There is a very friendly atmosphere, and our relative is treated with care and consideration and also, a sense of humour
which she enjoys.
Reply from Amy Grohmann, Marketing Manager at Great Oaks Care HomeThank you for your kind comments and feedback. We are really pleased that your Aunt is enjoying living at Great Oaks. We pride ourselves on ensuring all of our residents feel at home and have a great relationship with our team there.
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Review from J S (Sister of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff, friendly and very helpful. The food was excellent.
Reply from Amy Grohmann, Marketing Manager at Great Oaks Care HomeThank you for your feedback and comments. We are really pleased that you found our staff friendly and helpful, I'll be sure to pass on your praise to the team. We pride ourselves on providing tasty and nutritional food to our residents, so that's wonderful that you enjoyed it!
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Review from S P (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home with friendly staff that are very caring. It's like home from home.
Reply from Amy Grohmann, Marketing Manager at Great Oaks Care HomeThank you for your kind review, we appreciate the feedback and your comments. We are delighted that you find our Great Oaks care home so friendly, I'll be sure to pass this onto our care team there.
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Review from A B (Husband of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You looked after my wife very well. Hospitality is very good.
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Review from S F (Friend of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only complaint we have, every time we visit we have informed staff that our friend will only eat plain food. No sauce, only veg she will eat is carrots. Even though she is on soft food now, meals are still brought in which she cannot eat.
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Review from D S (Sister of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was transferred to this nursing home from the hospital. The care and attention given to her and the family has been outstanding. Nothing is too much trouble, and the staff pay equal attention to her husband and his welfare.
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Review from J W (Sister of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Great Oaks for three weeks now, and the care and attention she is receiving is second to none, all the family are very impressed. Not only is my sister so well cared for, staff are there for the family at all times. Keep up the good work.
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Review from M F (Wife of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my husband during his two-week respite care was extremely helpful and useful in restoring his health and mobility and was very beneficial in his aim to return home.
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Review from P G (Sister-in-law of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly environment, the staff very helpful and caring. The rooms are large and airy. The overall feeling for the care home was pleasing.
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Review from W K (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although dad was only at Great Oaks for a week and a half before he died, I felt his last days were full of care, kindness and respect. The staff were all very helpful and very caring toward both dad and our family. Nothing was too much trouble for them. I can't thank them enough for making his last
days the best that they could possibly be.
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Review from Michael G (Brother of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reception staff brilliant. Care staff extra brilliant.
Care staff are extra busy at weekends and seem to be short-staffed at this time, in my opinion.
Reply from Sara Muslin, Home Manager at Great Oaks Care HomeWe are very pleased to hear such positive comments about our staff teams, thank you. We are sorry that you have felt the home was short-staffed at weekends. It is a requirement for all of our teams to cover weekends and we recruit considerably over the basic requirement to ensure we have cover. However, we will look into your concerns as a matter of urgency.
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Review from Patricia G (Sister-in-law of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always found the atmosphere and the staff most friendly and welcoming. I really enjoy my visits to my sister-in-law who is happy which is such a relief.
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Review from Joyce L (Sister of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
July 2019 was the time I had to find a care home for my brother. Our first port of call was to Great Oaks care Home who had vacant rooms available at this time. From the time of our first meeting with their manager, we had excellent help and guidance in arranging a room at Great Oaks.
Based on the
first four weeks in residence I can only confirm our satisfaction with all aspects of care. Most importantly my brother is happy and comfortable with is treatment and care.
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Review from Derek L (Brother-in-law of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
July 2019 was the time my wife (the resident's sister) and I had to find a care home for her Brother. Our first port of call was to Great Paks Care Home who had vacant rooms available at this time. From the time of our first meeting with their manager, we had excellent help and guidance in arranging
a room at Great Oaks. Based on the first four weeks in residence I can only confirm our satisfaction with all aspects of care, nursing and kindness/thoughtfulness of all the staff involved. Most importantly my Brother-in-Law is happy and comfortable with his treatment and care.
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Review from Lisa V (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum received was amazing, all the staff went beyond to give mum and the family the reassurance that we made the right decision placing her in to care for the few final months of her life. A very special place with the best staff. Left with fond memories.
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Review from Myra R (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum is very settled here. Room very peaceful and calm. The staff that we have seen have been very kind and caring towards her. We are very happy that she is there and thank you for looking after her so well.
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Review from Simon A (Son of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, clean, friendly to each other - staff, patients and visitors - is the impression received.
Carers seemingly create a nice atmosphere.
Food is well prepared for patients.
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Review from Pauline D (Niece of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience of visiting at any time is always positive. It is immediately obvious that guests/patients are very well cared for and individuals different needs are catered for.
The entertainment is excellent and especially stimulating for dementia sufferers.
My aunt has been here for 10 months
having moved from a home in Bath. Her improvement generally has been truly remarkable.
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Review from Colin S (Son of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family find this home very nice indeed. One of the best around. All the staff are extremely friendly and are very helpful indeed and our Mother is very happy here and we have seen a great difference in her since she has been here.
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Review from J R (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is exemplary. I visit my father nearly every day and I witness so many acts of kindness. Everyone speaks to the residents in calm, friendly tones and the carers help residents to be as independent as possible. Many of the staff really care. They are patient and give extra time and consideration
willingly.
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Current Review Score: 8.6 (8.631)

Overview of Review Score

The Review Score of 8.6 (8.631) out of 10 for Great Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.481 for Great Oaks Care Home is calculated as follows: ( (80 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 108 Ratings = 4.481
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.15 Points relating to the number of positive Reviews for Great Oaks Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 8 Positive Reviews ÷ 16 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 31 Mar 2026

Please contact the Home for additional details.

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Awards / Recognitions (3)

Meet the Team (1)

Helen

Helen Lacey

Job Title: Home Manager Joined: 2025

Hi, I’m Helen Lacey, and I’m proud to be part of the team at Great Oaks Nursing Home, which provides dedicated nursing care. With many years of experience in the care sector, I’ve had the privilege of supporting residents with a wide range of needs, including those requiring complex nursing support. This experience has strengthened my commitment to delivering compassionate, high-quality, person-centred care.


I am particularly passionate about ensuring that every resident is treated with dignity, respect, and kindness. I believe that excellent care goes beyond meeting physical needs—it’s about truly getting to know each individual, understanding their preferences, and creating a supportive environment where they feel safe, valued, and at home.


As a leader, I take a hands-on and approachable approach, working closely with my team to ensure the highest standards of care are maintained. I am dedicated to supporting staff development, helping each team member grow in confidence and skill so they can provide the very best care possible. When staff feel supported and empowered, it reflects in the quality of care our residents receive.


At Great Oaks Nursing Home, we continually strive to enhance the daily lives of our residents, whether through meaningful activities, strong communication with families, or creating a warm and inclusive atmosphere. It is incredibly rewarding to see residents feel comfortable, engaged, and well cared for.


Above all, I am committed to ensuring that everyone—residents, their families, and our staff—feels welcomed, respected, and supported. Providing care is not just a profession for me; it is a vocation, and I am proud to make a positive difference every day.

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