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376 West Road, Newcastle upon Tyne, NE4 9RJ
View Full Details of Ashton CourtLatest Reviews for Ashton Court
05 August 2025
Ashton Court is a lovely, welcoming care home who look after their residents and welfare to a very high standard. They also communicate effectively and have good relationships with the residents and families. All staff are lovely and take pride in their role, making the home a lovely, safe place for everyone. We can't thank the staff and home enough for everything they do.
02 July 2025
My dad is treated with care and respect. All of his needs are met and the staff go out of their way to ensure he is clean, well fed and happy. We couldn't ask for better treatment even though the staff are overworked, it does seem as though more staff are needed. But I must stress that the staff do an amazing job, my dad loves them all.
27 June 2025
I would not hesitate in recommending Ashton Court to anyone wanting first class professional care for their loved ones. Every member of staff from reception through to care, nursing and management are all second to none. The standard of one to one care in particular is exceptional. The Care Assistants that looked after my mother were well trained, diligent and hard working and also among the most kind and compassionate people I've ever met.
20 June 2025
The staff are very friendly and always make you feel welcome. They take great care of my mother-in-law. The home is clean and welcoming.
20 June 2025
My mother has dementia and moved to Ashton Court in December 2024 and has received excellent care from all members of staff since. All staff members are incredibly friendly from entry at reception and throughout the building. It is very reassuring knowing my mother is receiving excellent care.
18 June 2025
The care my mother has received from Ashton Court is excellent. We are reassured that she is being very well looked after and have no concerns whatsoever. The care staff and reception are extremely friendly and thorough.
18 June 2025
Staff are really friendly. My dad is well looked after.
05 June 2025
Great concern for all residents on floor 2. Observed horrendous overall care and in particular dementia and end of life care. Some individual caring staff. Staffing levels not adequate. Staff would benefit from education and training. Would welcome opportunity to speak directly with home owner. Concerns discussed with Care Quality Commission.
24 January 2025
Mam was a resident from the summer of 2023 until she passed away at the end of November. She'd been in 2 care homes previously (one for respite and one we had to remove her from for her safety) and I can say hand on heart Ashton Court is a phenomenal care home. We were always made to feel very welcome to visit at any time, kept up to date with mams care/health. Mam was really settled and happy in the home and every single member of staff cared for her with such dignity and empathy, the home gave me such peace of mind that Mam was in the right place (she had dementia and cancer) and that she was being cared for by a team that did go above and beyond. Everyone had a smile for both Mam and me and Dad, and the food always smelled lush when we went in! The management and the office staff were always so friendly it really did feel like a home away from home and I don't think you could wish for anything more from a care home looking after your loved one.
20 November 2024
Very happy with my dad's care. He has settled in very well. The staff and management are all very friendly and my dad is well looked after.
23 November 2023
My mother is in the last stage of dementia and she requires 24-hour care. Recently she become very poorly with pneumonia. The staff were very caring and were in contact with me throughout. The matter became worse when Mam returned to the care home and she was placed on end-of-life care. The staff have been regularly monitoring Mam, they also keep her dignity daily. She has mouth care and body care. They also took care of my family during such a difficult time.
02 May 2023
My grandfather can no longer take care of himself so my mother and I decided to put him into this adorable care home. Best decision we have made. My auntie said it's the best care home she's ever seen and she is so thankful to us for putting him into this care home. It's the most modern care home I've ever seen in my life! Can't fault it at all 10/10, outstanding!
17 August 2022
Staff are wonderful. My mum is well cared for. She may be in mind 'garden' of her own, but the staff are the gardeners, and without them, our mum won't flourish like a pink rose. From reception to caring staff, cleaners, kitchen staff, and nurses. A huge important 'cog' of an amazing working 'clock'. Without you, our mum would lose her smile. Thanks guys.
01 July 2021
I was very well looked after at Ashton Court. The staff were eager to make my stay as pleasant as possible.
22 April 2021
Cannot fault the care from the staff and nurses but a lack of activities for residents. A list of activities is on the notice board - bingo, quizzes, chats, exercises etc but very rarely happen. Keeping the brain active helps these people.
05 February 2021
Our father has been at the home for a year now and is extremely happy with the care and attention he has received. The last year has been very difficult with covid but all the staff have been excellent keeping us informed of what has been happening. There is a pod now so we are able to visit which is proving very popular. Thanks again to all at Ashton Court.
27 January 2021
Called at short notice to drop things off. Staff arranged Mother to come down to the window. Excellent covid protocols in place. Couldn’t ask for a better place for her to be in. She’s been there for 2 years never have had a problem.
24 October 2019
I looked around at several other care homes before I chose Ashton Court for mam. The facilities are modern, clean and well maintained and the staff are friendly, caring and committed to the residents. The manager and office staff are amazing, nothing is too much trouble and the door is always open. My mam has been here for several months, I am happy for my mam to become a permanent resident at this home.
19 August 2019
The home is friendly, very clean, good layout and the rooms are excellent. Food always of good quality. The staff are very attentive also lots of staff on duty. Lots of activities for residents. Only negative to ground floor lobby is like a greenhouse. This is the best care home I've seen in years. Does not have that old person smell well done!
02 May 2019
The care provided at Ashton Court is fantastic, staff are extremely friendly and kind. The home is always clean and your'e always made to feel welcome.
Latest Reviews for Ashton Court
05 August 2025
Ashton Court is a lovely, welcoming care home who look after their residents and welfare to a very high standard. They also communicate effectively and have good relationships with the residents and families. All staff are lovely and take pride in their role, making the home a lovely, safe place for everyone. We can't thank the staff and home enough for everything they do.
02 July 2025
My dad is treated with care and respect. All of his needs are met and the staff go out of their way to ensure he is clean, well fed and happy. We couldn't ask for better treatment even though the staff are overworked, it does seem as though more staff are needed. But I must stress that the staff do an amazing job, my dad loves them all.
27 June 2025
I would not hesitate in recommending Ashton Court to anyone wanting first class professional care for their loved ones. Every member of staff from reception through to care, nursing and management are all second to none. The standard of one to one care in particular is exceptional. The Care Assistants that looked after my mother were well trained, diligent and hard working and also among the most kind and compassionate people I've ever met.
20 June 2025
The staff are very friendly and always make you feel welcome. They take great care of my mother-in-law. The home is clean and welcoming.
20 June 2025
My mother has dementia and moved to Ashton Court in December 2024 and has received excellent care from all members of staff since. All staff members are incredibly friendly from entry at reception and throughout the building. It is very reassuring knowing my mother is receiving excellent care.
18 June 2025
The care my mother has received from Ashton Court is excellent. We are reassured that she is being very well looked after and have no concerns whatsoever. The care staff and reception are extremely friendly and thorough.
18 June 2025
Staff are really friendly. My dad is well looked after.
05 June 2025
Great concern for all residents on floor 2. Observed horrendous overall care and in particular dementia and end of life care. Some individual caring staff. Staffing levels not adequate. Staff would benefit from education and training. Would welcome opportunity to speak directly with home owner. Concerns discussed with Care Quality Commission.
24 January 2025
Mam was a resident from the summer of 2023 until she passed away at the end of November. She'd been in 2 care homes previously (one for respite and one we had to remove her from for her safety) and I can say hand on heart Ashton Court is a phenomenal care home. We were always made to feel very welcome to visit at any time, kept up to date with mams care/health. Mam was really settled and happy in the home and every single member of staff cared for her with such dignity and empathy, the home gave me such peace of mind that Mam was in the right place (she had dementia and cancer) and that she was being cared for by a team that did go above and beyond. Everyone had a smile for both Mam and me and Dad, and the food always smelled lush when we went in! The management and the office staff were always so friendly it really did feel like a home away from home and I don't think you could wish for anything more from a care home looking after your loved one.
20 November 2024
Very happy with my dad's care. He has settled in very well. The staff and management are all very friendly and my dad is well looked after.
23 November 2023
My mother is in the last stage of dementia and she requires 24-hour care. Recently she become very poorly with pneumonia. The staff were very caring and were in contact with me throughout. The matter became worse when Mam returned to the care home and she was placed on end-of-life care. The staff have been regularly monitoring Mam, they also keep her dignity daily. She has mouth care and body care. They also took care of my family during such a difficult time.
02 May 2023
My grandfather can no longer take care of himself so my mother and I decided to put him into this adorable care home. Best decision we have made. My auntie said it's the best care home she's ever seen and she is so thankful to us for putting him into this care home. It's the most modern care home I've ever seen in my life! Can't fault it at all 10/10, outstanding!
17 August 2022
Staff are wonderful. My mum is well cared for. She may be in mind 'garden' of her own, but the staff are the gardeners, and without them, our mum won't flourish like a pink rose. From reception to caring staff, cleaners, kitchen staff, and nurses. A huge important 'cog' of an amazing working 'clock'. Without you, our mum would lose her smile. Thanks guys.
01 July 2021
I was very well looked after at Ashton Court. The staff were eager to make my stay as pleasant as possible.
22 April 2021
Cannot fault the care from the staff and nurses but a lack of activities for residents. A list of activities is on the notice board - bingo, quizzes, chats, exercises etc but very rarely happen. Keeping the brain active helps these people.
05 February 2021
Our father has been at the home for a year now and is extremely happy with the care and attention he has received. The last year has been very difficult with covid but all the staff have been excellent keeping us informed of what has been happening. There is a pod now so we are able to visit which is proving very popular. Thanks again to all at Ashton Court.
27 January 2021
Called at short notice to drop things off. Staff arranged Mother to come down to the window. Excellent covid protocols in place. Couldn’t ask for a better place for her to be in. She’s been there for 2 years never have had a problem.
24 October 2019
I looked around at several other care homes before I chose Ashton Court for mam. The facilities are modern, clean and well maintained and the staff are friendly, caring and committed to the residents. The manager and office staff are amazing, nothing is too much trouble and the door is always open. My mam has been here for several months, I am happy for my mam to become a permanent resident at this home.
19 August 2019
The home is friendly, very clean, good layout and the rooms are excellent. Food always of good quality. The staff are very attentive also lots of staff on duty. Lots of activities for residents. Only negative to ground floor lobby is like a greenhouse. This is the best care home I've seen in years. Does not have that old person smell well done!
02 May 2019
The care provided at Ashton Court is fantastic, staff are extremely friendly and kind. The home is always clean and your'e always made to feel welcome.