Ashton Court

376 West Road, Newcastle upon Tyne NE4 9RJ
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9.6 26 Reviews
  • Ashton Court, Newcastle upon Tyne
Ashton Court in Newcastle offers accommodation for those who require nursing or personal care and those with dementia, mental health conditions and physical disabilities.

Caring staff strive to give residents the care, dignity, privacy and respect that they need and deserve.

The friendly environment enables residents to relax while their individual requirements are met.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1400
  • Self-Funded Residential Dementia Care: £1270 – £1400
  • Self-Funded Nursing Care: £1270 – £1400
  • Self-Funded Nursing Dementia Care: £1270 – £1400

All fees are subject to agreement and nursing fees are subject to CHC funding agreements on top of the fee.

These prices are only a guideline, please contact Ashton Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Valerie McLaughlin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Parking

  • On-site parking available

Ashton Court Reviews (26)

9.6

Ashton Court has a Review Score of 9.6 (9.614) out of 10, based on 11 reviews in the last 2 years.
Over all time Ashton Court has 26 reviews.

Overall Experience
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Review from L A (Daughter-in-law of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashton Court is a lovely, welcoming care home who look after their residents and welfare to a very high standard. They also communicate effectively and have good relationships with the residents and families.
All staff are lovely and take pride in their role, making the home a lovely, safe place for
everyone.
We can't thank the staff and home enough for everything they do.
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Review from J R (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is treated with care and respect. All of his needs are met and the staff go out of their way to ensure he is clean, well fed and happy. We couldn't ask for better treatment even though the staff are overworked, it does seem as though more staff are needed. But I must stress that the staff do
an amazing job, my dad loves them all.
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Review from John D (Son of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate in recommending Ashton Court to anyone wanting first class professional care for their loved ones. Every member of staff from reception through to care, nursing and management are all second to none. The standard of one to one care in particular is exceptional. The Care Assistants
that looked after my mother were well trained, diligent and hard working and also among the most kind and compassionate people I've ever met.
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Review from Margaret S (Daughter-in-law of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and always make you feel welcome. They take great care of my mother-in-law. The home is clean and welcoming.
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Review from R D (Son of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and moved to Ashton Court in December 2024 and has received excellent care from all members of staff since.
All staff members are incredibly friendly from entry at reception and throughout the building.
It is very reassuring knowing my mother is receiving excellent care.
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Review from S A (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received from Ashton Court is excellent. We are reassured that she is being very well looked after and have no concerns whatsoever.
The care staff and reception are extremely friendly and thorough.
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Review from J S (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are really friendly. My dad is well looked after.
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Review from Muriel A (Sister of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Great concern for all residents on floor 2. Observed horrendous overall care and in particular dementia and end of life care. Some individual caring staff. Staffing levels not adequate. Staff would benefit from education and training. Would welcome opportunity to speak directly with home owner. Concerns
discussed with Care Quality Commission.
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Review from Karen A (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was a resident from the summer of 2023 until she passed away at the end of November. She'd been in 2 care homes previously (one for respite and one we had to remove her from for her safety) and I can say hand on heart Ashton Court is a phenomenal care home.
We were always made to feel very welcome
to visit at any time, kept up to date with mams care/health. Mam was really settled and happy in the home and every single member of staff cared for her with such dignity and empathy, the home gave me such peace of mind that Mam was in the right place (she had dementia and cancer) and that she was being cared for by a team that did go above and beyond.
Everyone had a smile for both Mam and me and Dad, and the food always smelled lush when we went in! The management and the office staff were always so friendly it really did feel like a home away from home and I don't think you could wish for anything more from a care home looking after your loved one.
Reply from Val Mcloughlin, Manager at Ashton Court

Thank you Karen, for your lovely words, and this fabulous review, it was an absolute privilege for us all to care for your Mam.

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Review from Kim H (Daughter of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my dad's care. He has settled in very well. The staff and management are all very friendly and my dad is well looked after.
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Review from Diane R (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in the last stage of dementia and she requires 24-hour care. Recently she become very poorly with pneumonia. The staff were very caring and were in contact with me throughout. The matter became worse when Mam returned to the care home and she was placed on end-of-life care. The staff have
been regularly monitoring Mam, they also keep her dignity daily. She has mouth care and body care. They also took care of my family during such a difficult time.
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Review from Maxine S S (Granddaughter of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather can no longer take care of himself so my mother and I decided to put him into this adorable care home. Best decision we have made.
My auntie said it's the best care home she's ever seen and she is so thankful to us for putting him into this care home.
It's the most modern care home
I've ever seen in my life!
Can't fault it at all 10/10, outstanding!
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Review from Julia M (Daughter of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful. My mum is well cared for. She may be in mind 'garden' of her own, but the staff are the gardeners, and without them, our mum won't flourish like a pink rose. From reception to caring staff, cleaners, kitchen staff, and nurses. A huge important 'cog' of an amazing working 'clock'.
Without you, our mum would lose her smile. Thanks guys.
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Review from John D (Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very well looked after at Ashton Court. The staff were eager to make my stay as pleasant as possible.
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Review from D T (Wife of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot fault the care from the staff and nurses but a lack of activities for residents. A list of activities is on the notice board - bingo, quizzes, chats, exercises etc but very rarely happen. Keeping the brain active helps these people.
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Review from Norma (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been at the home for a year now and is extremely happy with the care and attention he has received. The last year has been very difficult with covid but all the staff have been excellent keeping us informed of what has been happening. There is a pod now so we are able to visit which is
proving very popular. Thanks again to all at Ashton Court.
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Review from Cynthia M (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Called at short notice to drop things off.
Staff arranged Mother to come down to the window.
Excellent covid protocols in place.
Couldn’t ask for a better place for her to be in.
She’s been there for 2 years never have had a problem.
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Review from G W (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I looked around at several other care homes before I chose Ashton Court for mam. The facilities are modern, clean and well maintained and the staff are friendly, caring and committed to the residents.
The manager and office staff are amazing, nothing is too much trouble and the door is always open.
My mam has been here for several months, I am happy for my mam to become a permanent resident at this home.
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Review from Paul M (Son-in-law of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is friendly, very clean, good layout and the rooms are excellent. Food always of good quality. The staff are very attentive also lots of staff on duty. Lots of activities for residents. Only negative to ground floor lobby is like a greenhouse.
This is the best care home I've seen in years.
Does not have that old person smell well done!
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Review from Brenda N (Friend of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided at Ashton Court is fantastic, staff are extremely friendly and kind. The home is always clean and your'e always made to feel welcome.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Ashton Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for Ashton Court is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 132 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Valerie McLoughlin

Job Title: Home Manager Joined: 2018

I have worked in care for 26 years, the last fourteen as a Home Manager. I have been the Home Manager of Ashton Court since July 2018 and we have an excellent team.


My focus is to provide a homely atmosphere for our residents with a person-centred approach to maintaining our resident’s general well-being.

Frequently Asked Questions about Ashton Court

What types of Care is Ashton Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashton Court have?

There are 42 Single Rooms.

What are the Facilities & Services at Ashton Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton Court to the centre of Newcastle upon Tyne?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Court to verify any information. View our terms and conditions. Ashton Court has an Enhanced Service - more info.