Ashton Court

376 West Road, Newcastle upon Tyne NE4 9RJ
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9.6 26 Reviews
  • Ashton Court, Newcastle upon Tyne
Ashton Court in Newcastle offers accommodation for those who require nursing or personal care and those with dementia, mental health conditions and physical disabilities.

Caring staff strive to give residents the care, dignity, privacy and respect that they need and deserve.

The friendly environment enables residents to relax while their individual requirements are met.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1400
  • Self-Funded Residential Dementia Care: £1270 – £1400
  • Self-Funded Nursing Care: £1270 – £1400
  • Self-Funded Nursing Dementia Care: £1270 – £1400

All fees are subject to agreement and nursing fees are subject to CHC funding agreements on top of the fee.

These prices are only a guideline, please contact Ashton Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Valerie McLaughlin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Parking

  • On-site parking available

Ashton Court Reviews (26)

9.6

Ashton Court has a Review Score of 9.6 (9.614) out of 10, based on 11 reviews in the last 2 years.
Over all time Ashton Court has 26 reviews.

Overall Experience
  • 22
  • 3
  • 0
  • 1
  • 0
Date Published
  • 26
  • 8
  • 10
  • 11
  • 15
Reviewer Connection to Ashton Court
  • 13
  • 3
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Mary S (Wife of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am confident that my husband is well looked after. He is well fed, his care needs are attended to extremely well. As he doesn't participate in activities, it would be good for him to be "taken" outside for fresh air and encouraged to participate.
Activities for male residents could be more varied.
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Review from Ethel M (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is really happy here, she's been here 6 months. They have great carers and the food is lovely, they have loads of entertainment on for all occasions. They all get dressed up for Christmas and Halloween and so do the relatives. It's really like one big happy family.
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Review from P R (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a 5 star accommodation and care at all times. All staff are caring and nothing is a bother. If a resident needs anything at all to help them be comfortable, the management and staff make it happen. If you want a loved one looked after as well as you do then Ashton Court is the place!
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Review from Eleanor W (Daughter-in-law of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care my mother-in-law has received since moving into Ashton Court. She has only been a resident for 3 weeks but she has settled in so well, this is due to the management and staff being so considerate and caring, her appetite has improved immensely due to the lovely freshly
cooked meals.
The care home is very welcoming and there is always a lovely atmosphere when visiting, the staff always keep us up to date with her situation. My mother-in-law's personal hygiene has improved greatly, she is always bathed, hair washed and in freshly washed clothes, her room is always clean and smells nice and fresh, the bathroom is immaculate.
I genuinely feel she is happy and content as she has started to communicate a lot more and started to laugh and smile again.
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Review from C B (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place, staff are very caring and friendly. A lovely modern place for my mam to be.
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Review from C B (Relative of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit the staff are always very friendly. The home is always clean and tidy. Our relative is comfortable and well looked after. We are fortunate to have found such a nice place.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Ashton Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for Ashton Court is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 132 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Valerie McLoughlin

Job Title: Home Manager Joined: 2018

I have worked in care for 26 years, the last fourteen as a Home Manager. I have been the Home Manager of Ashton Court since July 2018 and we have an excellent team.


My focus is to provide a homely atmosphere for our residents with a person-centred approach to maintaining our resident’s general well-being.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Court to verify any information. View our terms and conditions. Ashton Court has an Enhanced Service - more info.