Submit a Review for Wood Green Residential Care Home
Wood Green, Circular Road, Jordanstown, Newtownabbey, BT37 0RJ
View full details of Wood Green Residential Care HomeLatest Reviews for Wood Green Residential Care Home
16 March 2026
The care and understanding of the staff at a difficult time for us as a family as well as the excellent treatment of our father . The senior staff in also recognising the additional changes needed in his treatment that hasn't happened over the last couple of year's.
25 November 2025
I've had the upmost assistance from the staff on my Wife's small health problem they have gone out of they way to get the problem sorted and I think they've been successful.. A BIG THANK YOU TO ALL CONCERNED.,'
11 November 2025
Great home and amazing staff. Mum is on cedar floor and the staff are fantastic. Especially her 1-2-1s who also work on the floor as core team when not working as 1-2-1. They are fantastic with her and treat her with much dignity and respect. As a family we would be lost without them.
11 November 2025
Wood Green is an amazing Care Home with fantastic staff on all levels. I am impressed with the high standard of care my mother receives and the high standard of her room and public areas.
Senior staff are extremely supportive and communication is excellent. From the minute family members walk in
the door there is always a warm welcome and friendly manner.
I could not be happier with the service Wood Green provides and how happy and comfortable my mother is at Wood Green. I certainly would recommend Wood Green Residential Care Home to others.
My mother was frightened and always worried prior to being a resident in Wood Green, and since she became a resident she more than happy and refers to it has here home.
10 November 2025
As a daughter of a resident I have found WoodGreen to be a safe and friendly environment for my parent. The staff in general are kind and supportive. Although there are numerous activities I am not able to attend as I work full time and I am unaware of my parents involvement. The home is spotless
and a good variety of food is available to suit all tastes.
06 May 2025
My mum has been a resident in Woodgreen since November 2022. I am really happy with the care and attention shown to mum. She is always very clean and tidy and enjoys the food. The Home is very well presented as are the staff. The attention shown to mum is really good and she enjoys all the
activities performed daily. As a relative the staff are always very friendly and willing to take the time to have a chat and a laugh which means so much. Well done to you all.
04 February 2025
Day staff and reception are wonderful. Nothing is too much trouble. They are flexible, thoughtful and kind. The home is tirelessly decorated to connect residents with seasonal events: at present Chinese New Year. I appreciate that life is busy for managers but feel that at times issues are dismissed
as minor. Carers should be treated with respect when upset and should be offered support in a quiet room; not as recently happened to me in a corridor. Dementia is a very hard illness for families with which produces lots of fear. It is hard to see your loved one losing facilities. Otherwise this is a very good home where individuals are offered a caring environment when they can no longer manage in their own homes. I would recommend it to anyone needing help with dementia.
31 January 2025
Mum is in her first year as a resident of Wood Green. I can say no complaints about the staff and the level of care being given to Mum. All the staff have been excellent from the cleaners to the management and they are always assisting in any way they can. It is total peace of mind with the care Mum
is receiving at Wood Green.
31 January 2025
My mother has been a resident of Wood Green for just over 2 years. In that time all the staff have given excellent care to my mum. The home is spotlessly clean and well-kept. There are always plenty of activities for residents and the staff ensure that every major event and season is celebrated. I
understand that it can be very challenging but staff members remain upbeat and happy.
28 January 2025
Wood Green has gone above and beyond our expectations of what a residential care home offers. My Mother-in-Law goes through times of being settled and happy to unsettled and wanting to go home and the staff have been just great with her. We can call to see how she is and you are always made to feel
welcome as I enjoy being part of her weeks at Wood Green. I can assure you, your family member will have the best care and be happy at Wood Green.
28 January 2025
My mother moved into this care home in December 2024. It has been a great relief for us as a family to know she is getting fabulous 24-hour care. She has settled very well and staff have been great keeping me up to date with any changes in Mum's health etc. Very friendly welcoming staff who I have
witnessed being incredibly patient and kind with residents. Thank you.
12 December 2024
Our Mum is in her sixth year as a resident of Wood Green. As a family we can honestly say that in all of these years we have never had to complain or highlight any issues about Mum's care and wellbeing. All the staff have been excellent from the cleaners to the management and Mum is very happy
there.
28 October 2024
My Mum is being provided with an excellent level of care and is thriving in the loving and safe environment at Wood Green. I cannot speak too highly of the staff who all appear to genuinely care for and enjoy their work.
21 October 2024
Wood Green is a very pleasant care home. It's a very modern place, also very clean. My mother is content there, most of the time, she still wants to go home but this is part of the dementia. The staff are great, I could not ask for nicer people to look after my mother. I am always made very welcome
here when I visit my mother.
17 October 2024
The staff at Wood Green are very friendly. My brother seems to be content here which is great. The garden out the back is a great addition for the residents, also the Dementia Cafe Forget Me Not where you can take your loved one and the proceeds help with the residents' comfort funds.
28 June 2024
Friendly atmosphere throughout the home. Staff are very kind and patient with residents and rooms are always fresh and clean.
Concerns are usually dealt with quickly though on occasions these concerns need to be followed up. It took several weeks for a urine sample from my mother to be sent
successfully to the laboratory. The problem, an administration change to lab forms, was eventually sorted and an explanation was given.
I have always found management to be very approachable and ready to deal with issues promptly.
26 March 2024
Wood Green has some excellent points, way above average in some categories but disappointing in others.
The good points are the staff are lovely, kind, respectful, helpful. The bad points are it's sometimes hard to get answers to questions, and things done.
Food is very poor in my opinion, often
they give Mum things she doesn't like and don't seem to offer alternatives, it should be more patient led. Laundry very often goes missing or is very harsh on clothes. There don't seem to be many activities organised daily. The place is always spotless. Also, staff change often and don't wear name badges.
31 January 2024
On the whole, I am very happy with the care my husband is receiving. Staff are very pleasant. My husband is not too happy with some of his food, cold chips and watery soup.
31 January 2024
I have no complaints about the staff. They are so friendly and helpful. Recently I have seen that there is no apparent activities for the residents. But all said and done, my mother is well looked after.
17 October 2023
After an awful month-long spell in hospital in April I thought mum wasn’t going to get back to Woodgreen due to hospital red tape and change in care needs. Only when I started looking at other homes (which were sub-par to say the least) did it make me truly appreciate how amazing Woodgreen is? Yes,
the home is modern, clean, lovely setting etc. However, it’s the staff that make it 10/10. I really can’t fault any of them. Always friendly and relaxed and mum is well cared for.
Latest Reviews for Wood Green Residential Care Home
16 March 2026
The care and understanding of the staff at a difficult time for us as a family as well as the excellent treatment of our father . The senior staff in also recognising the additional changes needed in his treatment that hasn't happened over the last couple of year's.
25 November 2025
I've had the upmost assistance from the staff on my Wife's small health problem they have gone out of they way to get the problem sorted and I think they've been successful.. A BIG THANK YOU TO ALL CONCERNED.,'
11 November 2025
Great home and amazing staff. Mum is on cedar floor and the staff are fantastic. Especially her 1-2-1s who also work on the floor as core team when not working as 1-2-1. They are fantastic with her and treat her with much dignity and respect. As a family we would be lost without them.
11 November 2025
Wood Green is an amazing Care Home with fantastic staff on all levels. I am impressed with the high standard of care my mother receives and the high standard of her room and public areas.
Senior staff are extremely supportive and communication is excellent. From the minute family members walk in
the door there is always a warm welcome and friendly manner.
I could not be happier with the service Wood Green provides and how happy and comfortable my mother is at Wood Green. I certainly would recommend Wood Green Residential Care Home to others.
My mother was frightened and always worried prior to being a resident in Wood Green, and since she became a resident she more than happy and refers to it has here home.
10 November 2025
As a daughter of a resident I have found WoodGreen to be a safe and friendly environment for my parent. The staff in general are kind and supportive. Although there are numerous activities I am not able to attend as I work full time and I am unaware of my parents involvement. The home is spotless
and a good variety of food is available to suit all tastes.
06 May 2025
My mum has been a resident in Woodgreen since November 2022. I am really happy with the care and attention shown to mum. She is always very clean and tidy and enjoys the food. The Home is very well presented as are the staff. The attention shown to mum is really good and she enjoys all the
activities performed daily. As a relative the staff are always very friendly and willing to take the time to have a chat and a laugh which means so much. Well done to you all.
04 February 2025
Day staff and reception are wonderful. Nothing is too much trouble. They are flexible, thoughtful and kind. The home is tirelessly decorated to connect residents with seasonal events: at present Chinese New Year. I appreciate that life is busy for managers but feel that at times issues are dismissed
as minor. Carers should be treated with respect when upset and should be offered support in a quiet room; not as recently happened to me in a corridor. Dementia is a very hard illness for families with which produces lots of fear. It is hard to see your loved one losing facilities. Otherwise this is a very good home where individuals are offered a caring environment when they can no longer manage in their own homes. I would recommend it to anyone needing help with dementia.
31 January 2025
Mum is in her first year as a resident of Wood Green. I can say no complaints about the staff and the level of care being given to Mum. All the staff have been excellent from the cleaners to the management and they are always assisting in any way they can. It is total peace of mind with the care Mum
is receiving at Wood Green.
31 January 2025
My mother has been a resident of Wood Green for just over 2 years. In that time all the staff have given excellent care to my mum. The home is spotlessly clean and well-kept. There are always plenty of activities for residents and the staff ensure that every major event and season is celebrated. I
understand that it can be very challenging but staff members remain upbeat and happy.
28 January 2025
Wood Green has gone above and beyond our expectations of what a residential care home offers. My Mother-in-Law goes through times of being settled and happy to unsettled and wanting to go home and the staff have been just great with her. We can call to see how she is and you are always made to feel
welcome as I enjoy being part of her weeks at Wood Green. I can assure you, your family member will have the best care and be happy at Wood Green.
28 January 2025
My mother moved into this care home in December 2024. It has been a great relief for us as a family to know she is getting fabulous 24-hour care. She has settled very well and staff have been great keeping me up to date with any changes in Mum's health etc. Very friendly welcoming staff who I have
witnessed being incredibly patient and kind with residents. Thank you.
12 December 2024
Our Mum is in her sixth year as a resident of Wood Green. As a family we can honestly say that in all of these years we have never had to complain or highlight any issues about Mum's care and wellbeing. All the staff have been excellent from the cleaners to the management and Mum is very happy
there.
28 October 2024
My Mum is being provided with an excellent level of care and is thriving in the loving and safe environment at Wood Green. I cannot speak too highly of the staff who all appear to genuinely care for and enjoy their work.
21 October 2024
Wood Green is a very pleasant care home. It's a very modern place, also very clean. My mother is content there, most of the time, she still wants to go home but this is part of the dementia. The staff are great, I could not ask for nicer people to look after my mother. I am always made very welcome
here when I visit my mother.
17 October 2024
The staff at Wood Green are very friendly. My brother seems to be content here which is great. The garden out the back is a great addition for the residents, also the Dementia Cafe Forget Me Not where you can take your loved one and the proceeds help with the residents' comfort funds.
28 June 2024
Friendly atmosphere throughout the home. Staff are very kind and patient with residents and rooms are always fresh and clean.
Concerns are usually dealt with quickly though on occasions these concerns need to be followed up. It took several weeks for a urine sample from my mother to be sent
successfully to the laboratory. The problem, an administration change to lab forms, was eventually sorted and an explanation was given.
I have always found management to be very approachable and ready to deal with issues promptly.
26 March 2024
Wood Green has some excellent points, way above average in some categories but disappointing in others.
The good points are the staff are lovely, kind, respectful, helpful. The bad points are it's sometimes hard to get answers to questions, and things done.
Food is very poor in my opinion, often
they give Mum things she doesn't like and don't seem to offer alternatives, it should be more patient led. Laundry very often goes missing or is very harsh on clothes. There don't seem to be many activities organised daily. The place is always spotless. Also, staff change often and don't wear name badges.
31 January 2024
On the whole, I am very happy with the care my husband is receiving. Staff are very pleasant. My husband is not too happy with some of his food, cold chips and watery soup.
31 January 2024
I have no complaints about the staff. They are so friendly and helpful. Recently I have seen that there is no apparent activities for the residents. But all said and done, my mother is well looked after.
17 October 2023
After an awful month-long spell in hospital in April I thought mum wasn’t going to get back to Woodgreen due to hospital red tape and change in care needs. Only when I started looking at other homes (which were sub-par to say the least) did it make me truly appreciate how amazing Woodgreen is? Yes,
the home is modern, clean, lovely setting etc. However, it’s the staff that make it 10/10. I really can’t fault any of them. Always friendly and relaxed and mum is well cared for.