Latest Reviews for Heron View
27 June 2025
This is an excellent care home. The staff go over and above to ensure my brother's care needs are fully met. My brother has a complicated history, and he can be prone to challenging behaviours. However, the staff have ensured he has help to satisfactorily displace his pent-up frustrations, despite his behaviour sometimes falling short of what is expected. I consistently receive a warm greeting from all staff. They remember me by name. Updating me with my brother's needs is no trouble whatsoever. They are to be congratulated for working exceptionally hard despite the challenges presented.
07 May 2025
Ensuite room is a disgrace. The room is so small. It has a sink in it and a toilet. They have placed a shower hose on a wall in the small bathroom. There is no partition to separate the shower from the the toilet pan or sink. Anyone stands under that with water coming from it then the floor floods out with water. It is not safe for a very vulnerable adult like my relative who is has a severe mental health condition. He cannot navigate or use this hose on the wall to shower. He could slip in there and have a serious accident. I have told adult safeguard and they will go and see it. I asked for my brother to be moved from there. He is trapped on the first floor and staff are busy. The lift is run by a key and even I as a visitor feel trapped when I go to see my brother. No fruit is offered to my brother since he has been there. They recently removed a juice machine. I find this place miserly and petty. I do not think it is run well. Certainly no kitchenette for the residents.
21 February 2024
Since I have written a review about the care home they have now restricted me from coming to visit my severely disabled brother whom I usually visit once a week minimum. This has caused him and I great distress as I am not able to phone him either and he is in a room with no WIFI access.
Latest Reviews for Heron View
27 June 2025
This is an excellent care home. The staff go over and above to ensure my brother's care needs are fully met. My brother has a complicated history, and he can be prone to challenging behaviours. However, the staff have ensured he has help to satisfactorily displace his pent-up frustrations, despite his behaviour sometimes falling short of what is expected. I consistently receive a warm greeting from all staff. They remember me by name. Updating me with my brother's needs is no trouble whatsoever. They are to be congratulated for working exceptionally hard despite the challenges presented.
07 May 2025
Ensuite room is a disgrace. The room is so small. It has a sink in it and a toilet. They have placed a shower hose on a wall in the small bathroom. There is no partition to separate the shower from the the toilet pan or sink. Anyone stands under that with water coming from it then the floor floods out with water. It is not safe for a very vulnerable adult like my relative who is has a severe mental health condition. He cannot navigate or use this hose on the wall to shower. He could slip in there and have a serious accident. I have told adult safeguard and they will go and see it. I asked for my brother to be moved from there. He is trapped on the first floor and staff are busy. The lift is run by a key and even I as a visitor feel trapped when I go to see my brother. No fruit is offered to my brother since he has been there. They recently removed a juice machine. I find this place miserly and petty. I do not think it is run well. Certainly no kitchenette for the residents.
21 February 2024
Since I have written a review about the care home they have now restricted me from coming to visit my severely disabled brother whom I usually visit once a week minimum. This has caused him and I great distress as I am not able to phone him either and he is in a room with no WIFI access.