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Care Provided by Heron View
Primary Care Categories
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bramley Health
- Private Owned
Person in charge
- Lans Viray(Manager)
Local Authority / Social Services
Admission Information
- Male only (entire home)
- Ages from 18 to 63
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (35)
Visiting
- No restrictions for family, friends and professionals
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Heron View Reviews (3)
6.4
Heron View has a Review Score of 6.4 (6.435) out of 10, based on 2 reviews in the last 2 years.
Over all time Heron View has 3 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Heron View
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Review from A F (Sister of Resident) published on 27 June 2025 Submitted via Postal Card•
Overall Experience
This is an excellent care home. The staff go over and above to ensure my brother's care needs are fully met. My brother has a complicated history, and he can be prone to challenging behaviours. However, the staff have ensured he has help to satisfactorily displace his pent-up frustrations, despite his behaviour sometimes falling short of what is expected.
I consistently receive a warm greeting from all staff. They remember me by name. Updating me with my brother's needs is no trouble whatsoever. They are to be congratulated for working exceptionally hard despite the challenges presented.
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Review from K F (Sister of Resident) published on 7 May 2025 Submitted via Website•
Overall Experience
Ensuite room is a disgrace. The room is so small. It has a sink in it and a toilet. They have placed a shower hose on a wall in the small bathroom. There is no partition to separate the shower from the the toilet pan or sink. Anyone stands under that with water coming from it then the floor floods out with water. It is not safe for a very vulnerable adult like my relative who is has a severe mental health condition. He cannot navigate or use this hose on the wall to shower. He could slip in there and have a serious accident. I have told adult safeguard and they will go and see it. I asked for my brother to be moved from there. He is trapped on the first floor and staff are busy. The lift is run by a key and even I as a visitor feel trapped when I go to see my brother. No fruit is offered to my brother since he has been there. They recently removed a juice machine. I find this place miserly and petty. I do not think it is run well. Certainly no kitchenette for the residents.
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Review from Olive E (Sister of Resident) published on 21 February 2024 Submitted via Website•
Overall Experience
Since I have written a review about the care home they have now restricted me from coming to visit my severely disabled brother whom I usually visit once a week minimum. This has caused him and I great distress as I am not able to phone him either and he is in a room with no WIFI access.
Facilities
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Cleanliness
Treated with Dignity
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heron View.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Heron View
What types of Care is Heron View registered for?
Dementia, Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heron View have?
There are 35 Single Rooms.
What are the Facilities & Services at Heron View?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heron View to the centre of Croydon?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron View to verify any information. View our terms and conditions. Heron View has a Basic Service -more info.