Heron View

6-10 Outram Road, Croydon CR0 6XE
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5.7 3 Reviews
  • Heron View, Croydon
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lans Viray (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS referrals only
  • Male only
  • Ages from 18 to 63

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • No restrictions for family, friends and professionals

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Heron View Reviews (3)

5.7

Heron View has a Review Score of 5.7 (5.671) out of 10, based on 3 reviews in the last 2 years.
Over all time Heron View has 3 reviews.

Overall Experience
  • 1
  • 0
  • 0
  • 1
  • 1
Date Published
  • 3
  • 2
  • 2
  • 3
  • 0
Reviewer Connection to Heron View
  • 3
Total of 3, showing 1-3
Review from A F (Sister of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home. The staff go over and above to ensure my brother's care needs are fully met. My brother has a complicated history, and he can be prone to challenging behaviours. However, the staff have ensured he has help to satisfactorily displace his pent-up frustrations, despite his
behaviour sometimes falling short of what is expected.
I consistently receive a warm greeting from all staff. They remember me by name. Updating me with my brother's needs is no trouble whatsoever. They are to be congratulated for working exceptionally hard despite the challenges presented.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K F (Sister of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Ensuite room is a disgrace. The room is so small. It has a sink in it and a toilet. They have placed a shower hose on a wall in the small bathroom. There is no partition to separate the shower from the the toilet pan or sink. Anyone stands under that with water coming from it then the floor floods
out with water. It is not safe for a very vulnerable adult like my relative who is has a severe mental health condition. He cannot navigate or use this hose on the wall to shower. He could slip in there and have a serious accident. I have told adult safeguard and they will go and see it. I asked for my brother to be moved from there. He is trapped on the first floor and staff are busy. The lift is run by a key and even I as a visitor feel trapped when I go to see my brother. No fruit is offered to my brother since he has been there. They recently removed a juice machine. I find this place miserly and petty. I do not think it is run well. Certainly no kitchenette for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Olive E (Sister of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Since I have written a review about the care home they have now restricted me from coming to visit my severely disabled brother whom I usually visit once a week minimum. This has caused him and I great distress as I am not able to phone him either and he is in a room with no WIFI access.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 5.7 (5.671)

Overview of Review Score

The Review Score of 5.7 (5.671) out of 10 for Heron View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.5 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.528 for Heron View is calculated as follows: ( (8 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (18 Very Poors x 1) ) ÷ 36 Ratings = 2.528
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.143 Points relating to the number of positive Reviews for Heron View is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 1 Positive Reviews ÷ 7 = 0.143
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heron View

What types of Care is Heron View registered for?

Dementia, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heron View have?

There are 35 Single Rooms.

What are the Facilities & Services at Heron View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heron View to the centre of Croydon?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron View to verify any information. View our terms and conditions. Heron View has an Basic Service - more info.