Submit a Review for Alexandra House
88a Alexandra Road, Parkstone, Poole, BH14 9EW
View full details of Alexandra HouseLatest Reviews for Alexandra House
28 January 2026
I've been visiting Alexandra House for past two years on a weekly basis. I am so very impressed with the kind and caring staff. Every time their attitude towards the residents is kind, caring, friendly and always genuine. They all work very hard but manage to make everyone feel special. They are all
kind and caring towards visitors. The kindness I have received has been exemplary. The home is absolutely spotless and everything very tidy. I can't speak highly enough about Alexandra House.
20 January 2026
Every time I visit my dear friend, the staff, each and everyone are helpful and friendly.
04 November 2025
Alexandra House is always clean, safe and with smiling, helpful staff. From day 1 of my mum arriving, I knew she was in good hands and would be safe. All the staff genuinely care for the residents. The building is well maintained and always clean. Occasionally, there seems to be a few less staff but
the majority of times it is well covered (I visit weekly). The staff treat the residents with dignity and an interest in their life prior to arrival. I recommend it to anyone.
29 October 2025
I absolutely love this care home. My husband Tony is treated with lots of love, care and dignity. It is run like a family friendly environment, and I am treated as part of this family. It is always a pleasure for me and my family to come and visit my husband, father and grandad. Thank you.
22 October 2025
My family and I have been incredibly impressed by the care shown to us during such a stressful time.
In the last few months, since a change in management, there has been a marked improvement in all areas.
22 October 2025
We can't speak highly enough of all the staff at Alexandra House.
The staff are always friendly and always have time to address any concerns we may have.
The home is always clean and the food is excellent with a great menu choice each day.
The activities team are fantastic and dad always enjoys
the trips out. It's a great relief to us to know dad is properly cared for. Many thanks.
21 October 2025
Dad has been at Alexandra House for over a year, during that time he has enjoyed many trips out and activities at the home. The food is 1st class and the home is always clean and welcoming. The staff gave become friends and are always available despite being busy. As a family we have joined in with
many of the events you run throughout the year which always result in fun and laughter, and lovely cakes.
26 August 2025
During his stay, my father was treated with kindness and respect and despite him not being partially 'happy' at moving into a home at the beginning, quickly settled in.
In-between my regular visits, I received numerous update calls and always felt assured he was well looked after and in safe
hands.
He passed away recently however my wife and I were with him throughout. During this time, the staff were incredibly kind and considerate, alongside providing guidance, support and empathy during his final hours.
26 June 2025
Mum was struggling to cope at home so needed some respite care.
Made some enquiries on the Saturday and mum was in a lovely room by Sunday.
The team were fantastic in this speedy care and took time to find out about mums life, likes/dislikes etc so they could understand her needs.
Since this time
, mum has now become a resident since her care needs to be ongoing.
The staff are always happy to see us when we visit and are very up to date on mums day to day progress when we ask about her.
So impressed with all the staff we have met, from the care home manager to anyone that assist with mums care.
With lovely facilities and good views, mum is able to live her best life.
26 June 2025
This was the first time my 95-year-old mum had used any care home for respite for four weeks. Overall, it was a great success and she would be very happy to use your service in future.
20 June 2025
My aunty was malnourished when she came to live here. Within the space of a few weeks she has put on 4kg and looks healthier than she has done in years. I cannot thank the staff enough for their love and care, it's visceral they are so attentive to her and she is now flourishing. The home is always
clean tidy and the staff are always friendly and helpful.
My aunty loves it here and she feels safe. Thank you from the bottom of my heart.
09 June 2025
Mum had to go for restbite care. On arrival at Alexandra House the centre manager helped get Mum out of the care and imediatley reasured and was kind to Mum. Her lovely staff settled Mum in as she was a little poorley. Then came to us the family and thoroughley explained everything about the
facility to us whilst asking in depth questions about Mums life/likes/needs etc. We have visited many times and are allways welcomed no matter how busy the staff are. They make time for us and more importantly Mum. Excelent staff/care/quality.
17 April 2025
My mother, May, moved in to Alexandra House on 30th December 2024. It began as a 2week respite stay as she was becoming unable to cope at home even with carers. This steadily increased to more respite and then as Mum became more and more frail she was given end of life care and sadly passed away
mid February. The seven weeks that she spent at Alexandra House were blessed. My sisters my brother and I were so very very grateful to all the staff for their care, their empathy - to mum to us and to all the family who visited- their professionalism and their patience. We could not have asked for more for our dear mother in her last weeks. I cannot stress highly enough the brilliance of Alexandra House and they all have my heartfelt thanks and admiration.
18 March 2025
I would like to submit a further review in recognition of the amazing team at Alexandra House. A few weeks ago It became sadly evident that my mum was entering her last stage of life and both immediately and seamlessly the whole team came to our aid. Mum was cared for so tenderly and we too, as her
family, were cared for with such kindness and consideration.
Mum received careful attention throughout the day and the night with her comfort and dignity being main priority at all times. We truly believe that due to the exemplary care given, Mum's last journey was made as restful and dignified as it could possibly be.
We cannot thank you enough for your dedication and for the support that each one of you offered so generously and consistently to mum and to her family.
12 March 2025
My mother was receiving respite care and then end of life care. Throughout this difficult time, she was treated with compassion and respect. Myself and my family were always greeted with a smile and encouraged to ask for assistance or information at any time. We were well informed and always asked
if we had any needs, from concerns about mum to providing tea and cake.
The care given was exceptional and always prompt and sensitive if requested. My mum was made as comfortable as was possible, liaison with health professionals was efficient and communication excellent.
As a family we will always be grateful for the support given to us by all the staff, helping my mum and all of us through our most difficult time.
12 March 2025
I think my husband is being well looked after. The building is very clean and comfortable. The activities are good, not always joining in - that's his choice!
06 March 2025
I'm very happy with the care and entertainment at Alexandra House. Mum is happy here and safe. It's reassuring to know that my mum is being looked after well and her mind and body are being stimulated. I enjoy the coffee and pastries. Thank you all at Alexandra House.
06 March 2025
Care Staff - Excellent.
Facilities - Excellent.
Cleanliness - Excellent.
Food - Too many sandwiches - which can not contribute to a balanced diet and becomes monotonous.
Activities - Good.
Can there be more stimulating tv. programs in the lounge not just cheap afternoon tv. perhaps films,
documentaries or nature. Perhaps a film club once a week + talks from locals or schools + students.
05 March 2025
My husband has been a resident at Alexandra House for 3 and 1/2 months. The ambience of the house is warm, bright and welcoming. My husband has poor mobility and needs two carers to move him. He is always treated with care and dignity. The activities organisers work very hard to provide interesting
activities and are always cheerful and inclusive. The kitchen staff try hard to provide a good choice and variety of dishes.
25 February 2025
My mother has been a resident at Alexandra House Care Home for about 10 months and has found the care she has received to be excellent, and all the staff is very kind. Last week she was unfortunately taken ill whilst out visiting friends. Whilst waiting for the ambulance, her friends called
Alexandra House to advise them of the situation, and two members of staff very kindly came out immediately to help with the situation and hand over to the ambulance staff. This undoubtedly helped in ensuring she received the best urgent care at the hospital, and we are so grateful to the care home staff for going above and beyond to help my mother, who made a good recovery and was able to return to the home within a couple of days. Well done and thank you so much to all the Alexandra House staff for providing such excellent care.
Latest Reviews for Alexandra House
28 January 2026
I've been visiting Alexandra House for past two years on a weekly basis. I am so very impressed with the kind and caring staff. Every time their attitude towards the residents is kind, caring, friendly and always genuine. They all work very hard but manage to make everyone feel special. They are all
kind and caring towards visitors. The kindness I have received has been exemplary. The home is absolutely spotless and everything very tidy. I can't speak highly enough about Alexandra House.
20 January 2026
Every time I visit my dear friend, the staff, each and everyone are helpful and friendly.
04 November 2025
Alexandra House is always clean, safe and with smiling, helpful staff. From day 1 of my mum arriving, I knew she was in good hands and would be safe. All the staff genuinely care for the residents. The building is well maintained and always clean. Occasionally, there seems to be a few less staff but
the majority of times it is well covered (I visit weekly). The staff treat the residents with dignity and an interest in their life prior to arrival. I recommend it to anyone.
29 October 2025
I absolutely love this care home. My husband Tony is treated with lots of love, care and dignity. It is run like a family friendly environment, and I am treated as part of this family. It is always a pleasure for me and my family to come and visit my husband, father and grandad. Thank you.
22 October 2025
My family and I have been incredibly impressed by the care shown to us during such a stressful time.
In the last few months, since a change in management, there has been a marked improvement in all areas.
22 October 2025
We can't speak highly enough of all the staff at Alexandra House.
The staff are always friendly and always have time to address any concerns we may have.
The home is always clean and the food is excellent with a great menu choice each day.
The activities team are fantastic and dad always enjoys
the trips out. It's a great relief to us to know dad is properly cared for. Many thanks.
21 October 2025
Dad has been at Alexandra House for over a year, during that time he has enjoyed many trips out and activities at the home. The food is 1st class and the home is always clean and welcoming. The staff gave become friends and are always available despite being busy. As a family we have joined in with
many of the events you run throughout the year which always result in fun and laughter, and lovely cakes.
26 August 2025
During his stay, my father was treated with kindness and respect and despite him not being partially 'happy' at moving into a home at the beginning, quickly settled in.
In-between my regular visits, I received numerous update calls and always felt assured he was well looked after and in safe
hands.
He passed away recently however my wife and I were with him throughout. During this time, the staff were incredibly kind and considerate, alongside providing guidance, support and empathy during his final hours.
26 June 2025
Mum was struggling to cope at home so needed some respite care.
Made some enquiries on the Saturday and mum was in a lovely room by Sunday.
The team were fantastic in this speedy care and took time to find out about mums life, likes/dislikes etc so they could understand her needs.
Since this time
, mum has now become a resident since her care needs to be ongoing.
The staff are always happy to see us when we visit and are very up to date on mums day to day progress when we ask about her.
So impressed with all the staff we have met, from the care home manager to anyone that assist with mums care.
With lovely facilities and good views, mum is able to live her best life.
26 June 2025
This was the first time my 95-year-old mum had used any care home for respite for four weeks. Overall, it was a great success and she would be very happy to use your service in future.
20 June 2025
My aunty was malnourished when she came to live here. Within the space of a few weeks she has put on 4kg and looks healthier than she has done in years. I cannot thank the staff enough for their love and care, it's visceral they are so attentive to her and she is now flourishing. The home is always
clean tidy and the staff are always friendly and helpful.
My aunty loves it here and she feels safe. Thank you from the bottom of my heart.
09 June 2025
Mum had to go for restbite care. On arrival at Alexandra House the centre manager helped get Mum out of the care and imediatley reasured and was kind to Mum. Her lovely staff settled Mum in as she was a little poorley. Then came to us the family and thoroughley explained everything about the
facility to us whilst asking in depth questions about Mums life/likes/needs etc. We have visited many times and are allways welcomed no matter how busy the staff are. They make time for us and more importantly Mum. Excelent staff/care/quality.
17 April 2025
My mother, May, moved in to Alexandra House on 30th December 2024. It began as a 2week respite stay as she was becoming unable to cope at home even with carers. This steadily increased to more respite and then as Mum became more and more frail she was given end of life care and sadly passed away
mid February. The seven weeks that she spent at Alexandra House were blessed. My sisters my brother and I were so very very grateful to all the staff for their care, their empathy - to mum to us and to all the family who visited- their professionalism and their patience. We could not have asked for more for our dear mother in her last weeks. I cannot stress highly enough the brilliance of Alexandra House and they all have my heartfelt thanks and admiration.
18 March 2025
I would like to submit a further review in recognition of the amazing team at Alexandra House. A few weeks ago It became sadly evident that my mum was entering her last stage of life and both immediately and seamlessly the whole team came to our aid. Mum was cared for so tenderly and we too, as her
family, were cared for with such kindness and consideration.
Mum received careful attention throughout the day and the night with her comfort and dignity being main priority at all times. We truly believe that due to the exemplary care given, Mum's last journey was made as restful and dignified as it could possibly be.
We cannot thank you enough for your dedication and for the support that each one of you offered so generously and consistently to mum and to her family.
12 March 2025
My mother was receiving respite care and then end of life care. Throughout this difficult time, she was treated with compassion and respect. Myself and my family were always greeted with a smile and encouraged to ask for assistance or information at any time. We were well informed and always asked
if we had any needs, from concerns about mum to providing tea and cake.
The care given was exceptional and always prompt and sensitive if requested. My mum was made as comfortable as was possible, liaison with health professionals was efficient and communication excellent.
As a family we will always be grateful for the support given to us by all the staff, helping my mum and all of us through our most difficult time.
12 March 2025
I think my husband is being well looked after. The building is very clean and comfortable. The activities are good, not always joining in - that's his choice!
06 March 2025
I'm very happy with the care and entertainment at Alexandra House. Mum is happy here and safe. It's reassuring to know that my mum is being looked after well and her mind and body are being stimulated. I enjoy the coffee and pastries. Thank you all at Alexandra House.
06 March 2025
Care Staff - Excellent.
Facilities - Excellent.
Cleanliness - Excellent.
Food - Too many sandwiches - which can not contribute to a balanced diet and becomes monotonous.
Activities - Good.
Can there be more stimulating tv. programs in the lounge not just cheap afternoon tv. perhaps films,
documentaries or nature. Perhaps a film club once a week + talks from locals or schools + students.
05 March 2025
My husband has been a resident at Alexandra House for 3 and 1/2 months. The ambience of the house is warm, bright and welcoming. My husband has poor mobility and needs two carers to move him. He is always treated with care and dignity. The activities organisers work very hard to provide interesting
activities and are always cheerful and inclusive. The kitchen staff try hard to provide a good choice and variety of dishes.
25 February 2025
My mother has been a resident at Alexandra House Care Home for about 10 months and has found the care she has received to be excellent, and all the staff is very kind. Last week she was unfortunately taken ill whilst out visiting friends. Whilst waiting for the ambulance, her friends called
Alexandra House to advise them of the situation, and two members of staff very kindly came out immediately to help with the situation and hand over to the ambulance staff. This undoubtedly helped in ensuring she received the best urgent care at the hospital, and we are so grateful to the care home staff for going above and beyond to help my mother, who made a good recovery and was able to return to the home within a couple of days. Well done and thank you so much to all the Alexandra House staff for providing such excellent care.