Alexandra House

The food is very good and there is a good selection.

Amazing staff - attentive, proactive and kind - could not wish for mum to be in better hands. Mum has been very content at the home - her room is well appointed, the food provided is appropriate and of good quality.

Staff are all pleasant, when I visit and generally keep me informed of deterioration and or progress. Her smile still remains and she seems happy. I have also been out on a number of occasions with her in the mini bus.

I cannot praise the staff at Alexandra House highly enough. They give the best of care to my mother; everyone is friendly, approachable, and professional. I feel she is in safe hands, and the staff really do go the extra mile for the residents. The facilities are excellent and spotlessly clean.

To summarise, the staff at Alexandra house for me are heroes. I've learnt a lesson in compassion from them and will be forever grateful.

At Alexandra House my husband Tony and I have always been treated like part of a family; with the greatest love and respect. Everybody is very caring and helpful both to me and my husband. I always enjoy and look forward to my visits. Thank you to your lovely staff.

Always a pleasure to visit dad the staff are always very friendly and we have got to know them very well & enjoy a good laugh with them. The activities are varied and its fun to join in with them, the home is kept up to date with Wimbledon or the World Cup with bunting and decorations. I have also been very impressed in the "very hot weather" how good the staff are keeping the residents hydrated & the visitors.

The staff are wonderful, and nothing is too much trouble for them. All the care team are very friendly and professional, and no matter how busy they are always make time for a chat with families and residents. The Housekeeping team are also excellent. Food is great, First class, and the activities team are fantastic. Basically, it's a very happy home with nice people around, and as a family we couldn't wish for a better place for dad to live.

I can honestly say all staff work together to give the best care x

Caresouth provide exceptional care, I would not hesitate to recommend them to others starting this journey.

This was truly the best place for my friend Ann to have spent her last 4 years, couldn't have asked for better care. Always greeted with a friendly smile and polite attitude nothing is ever too much trouble. The place is kept extremely clean and well maintained. Ann became an Alexandra House family member fitting in straight away, Ann had dietary issues and the chef went above and beyond trying to find foods Ann could eat. Alexandra House wouldn't be the kind, caring place it is if it wasn't for all of the people that work there, they fill it with love and compassion..I'm truly thankful that Ann had 4 wonderful years there until her passing in February..

When I was shown around Alexandra House, I was very impressed by the cleanliness, the positive attitude of the staff, the facilities and the attention to detail. My wife Dawn then spent three weeks as a resident, having respite care, and her experience proved the accuracy of my first impressions. Apart from a few instances of me needing to check a request had been followed up, the staff set very high standards, keeping a careful eye on providing the right medication at the right time, logging all information appropriately and doing their very best to provide all the necessary care. The catering was excellent, with commendable positivity over meal times and menus according to Dawn's needs; she particularly enjoyed the cooked breakfasts! All members of staff were consistently friendly and welcoming; their positive and people-centred approach spoke of excellent management. Communication was very good. I was advised of Dawn's three minor falls in a timely fashion, and appropriate medical checks were carried out afterwards. Dawn's time in Alexandra House did her a power of good. She made real progress. We're very grateful.

Dad has been cared for in Alexandra House for 18 months. I cannot speak highly enough of the amazing staff that support him. Management, admin, and carers are handpicked. Dad loves his minibus outings! Staff above and beyond our expectations. I am kept informed of his health and daily life. Everyone is approachable, and nothing is too much trouble. Staff are knowledgeable, caring, kind and upbeat - a perfect team. 100% happy!

I want to thank a member of staff who works on the station on the upper floor of the care home. She also works downstairs too. When my husband and I were concerned about my dad medication or help to assist him better she always gave help, listen to our concerns and if she could not answer the questions she would always come and find us or phone us at home, its all very new for myself and my husband and her help as help us immensely and is a true professional. I want to thank Alexandra House for helping my dad to settle well in the home and would recommend others to bring their loved ones here if needed care.

I've been visiting Alexandra House for past two years on a weekly basis. I am so very impressed with the kind and caring staff. Every time their attitude towards the residents is kind, caring, friendly and always genuine. They all work very hard but manage to make everyone feel special. They are all kind and caring towards visitors. The kindness I have received has been exemplary. The home is absolutely spotless and everything very tidy. I can't speak highly enough about Alexandra House.

Every time I visit my dear friend, the staff, each and everyone are helpful and friendly.

Alexandra House is always clean, safe and with smiling, helpful staff. From day 1 of my mum arriving, I knew she was in good hands and would be safe. All the staff genuinely care for the residents. The building is well maintained and always clean. Occasionally, there seems to be a few less staff but the majority of times it is well covered (I visit weekly). The staff treat the residents with dignity and an interest in their life prior to arrival. I recommend it to anyone.

In the last few months, since a change in management, there has been a marked improvement in all areas.

He passed away recently however my wife and I were with him throughout. During this time, the staff were incredibly kind and considerate, alongside providing guidance, support and empathy during his final hours.

With lovely facilities and good views, mum is able to live her best life.