Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 97 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Lana Wright (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access

Alexandra House Reviews (97)

Total of 97, showing 1-20
9.8

Alexandra House has a Review Score of 9.8 (9.821) out of 10, based on 41 reviews in the last 2 years. Over all time Alexandra House has 97 reviews.

Overall Experience

  • 86
  • 11
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Date Published

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Review from Jacqui A (Daughter of Resident) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, May, moved in to Alexandra House on 30th December 2024. It began as a 2week respite stay as she was becoming unable to cope at home even with carers. This steadily increased to more respite and then as Mum became more and more frail she was given end of life care and sadly passed away
mid February. The seven weeks that she spent at Alexandra House were blessed. My sisters my brother and I were so very very grateful to all the staff for their care, their empathy - to mum to us and to all the family who visited- their professionalism and their patience. We could not have asked for more for our dear mother in her last weeks. I cannot stress highly enough the brilliance of Alexandra House and they all have my heartfelt thanks and admiration.

Reply from Esther Sheppard, Senior Customer Relationship Manager at Alexandra House

Thank you so much for your heartfelt words. It was a privilege to care for your mum, and we're truly grateful for the trust your family placed in us during such a special and emotional time.


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Review from Sue L (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to submit a further review in recognition of the amazing team at Alexandra House. A few weeks ago It became sadly evident that my mum was entering her last stage of life and both immediately and seamlessly the whole team came to our aid. Mum was cared for so tenderly and we too, as her
family, were cared for with such kindness and consideration.
Mum received careful attention throughout the day and the night with her comfort and dignity being main priority at all times. We truly believe that due to the exemplary care given, Mum's last journey was made as restful and dignified as it could possibly be.
We cannot thank you enough for your dedication and for the support that each one of you offered so generously and consistently to mum and to her family.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your 5* review. We are so pleased to read such lovely comments about the care and the team. We will share this review with the home.


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Review from Teresa D (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was receiving respite care and then end of life care. Throughout this difficult time, she was treated with compassion and respect. Myself and my family were always greeted with a smile and encouraged to ask for assistance or information at any time. We were well informed and always asked if
we had any needs, from concerns about mum to providing tea and cake.
The care given was exceptional and always prompt and sensitive if requested. My mum was made as comfortable as was possible, liaison with health professionals was efficient and communication excellent.
As a family we will always be grateful for the support given to us by all the staff, helping my mum and all of us through our most difficult time.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your 5* review - to read the care is exceptional is true testament to the team at Alexandra House. We will share this review with the team.


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Review from T P (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my husband is being well looked after. The building is very clean and comfortable. The activities are good, not always joining in - that's his choice!

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your review - we will share this feedback with the team.


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Review from Karen H (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care and entertainment at Alexandra House. Mum is happy here and safe. It's reassuring to know that my mum is being looked after well and her mind and body are being stimulated. I enjoy the coffee and pastries. Thank you all at Alexandra House.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your review - We are so pleased your mother is enjoying life at Alexandra House the team will be so pleased to receive this feedback.


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Review from Iain L (Husband of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Staff - Excellent.
Facilities - Excellent.
Cleanliness - Excellent.
Food - Too many sandwiches - which can not contribute to a balanced diet and becomes monotonous.
Activities - Good.
Can there be more stimulating tv. programs in the lounge not just cheap afternoon tv. perhaps films, documentaries
or nature. Perhaps a film club once a week + talks from locals or schools + students.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your review and sharing that the care, facilities, and cleanliness are excellent. Please be assured sandwiches are just a small part of the well-balanced diet that we offer. We have shared this review with the home who will be able to share with you our activities calendar and the exciting events that they have planned.


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Review from Christine R (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always warm clean and tidy. There is always activities and outings planned. The staff are always on hand to speak to (resident of family).

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your 5* review - We are so pleased your loved one enjoys the activities and outings, we will share this review with the team.


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Review from J S (Wife of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Alexandra House for 3 and 1/2 months. The ambience of the house is warm, bright and welcoming. My husband has poor mobility and needs two carers to move him. He is always treated with care and dignity. The activities organisers work very hard to provide interesting
activities and are always cheerful and inclusive. The kitchen staff try hard to provide a good choice and variety of dishes.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your review. We are so pleased your husband is settling in well, we will share this lovely feedback with the team.


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Review from Ann B (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Alexandra House Care Home for about 10 months and has found the care she has received to be excellent, and all the staff is very kind. Last week she was unfortunately taken ill whilst out visiting friends. Whilst waiting for the ambulance, her friends called Alexandra
House to advise them of the situation, and two members of staff very kindly came out immediately to help with the situation and hand over to the ambulance staff. This undoubtedly helped in ensuring she received the best urgent care at the hospital, and we are so grateful to the care home staff for going above and beyond to help my mother, who made a good recovery and was able to return to the home within a couple of days. Well done and thank you so much to all the Alexandra House staff for providing such excellent care.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your 5* review. Thank you for sharing that you feel the care is excellent it means the world to the team to receive such lovely comments.


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Review from Fiona B (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to view Alexandra House to the day I collected Mum to take her home everyone was so kind, friendly and welcoming. Not just to Mum but to me when I visited her.
Mum came in to give my Dad 2 weeks of respite. By the end of the first week, my dad decided that she would have a more
enjoyable Christmas there. So we extended her stay to 3 weeks. There was no fuss/drama with extending her stay. Prior to Mum's visit, I had tickets booked to take her to the Dementia cinema which landed during her stay. Again everyone ensured that Mum was ready. She had an early lunch to ensure she was ready.
I can't thank/praise all the staff enough for their kindness.
I would have no problems recommending Alexandra House to friends for their loved ones. Thank you.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your 5* review. We are so pleased to read such a lovely review and will share this with the team.


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Review from Hilary C (Wife of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very privileged that my husband is being cared for at Alexander House. I cannot find fault with anything at this home. The staff are wonderful and very professional. For me personally, I have peace of mind knowing my husband is safe and being looked after. They treat me as part of the family
within the home. It is a joy to go and visit all of them.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your 5* review. It means a lot to the team to read such positive and lovely comments.


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Review from Margaret H (Wife of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always ready to listen to you and help if they can. Always with a smile and a warm welcome. Would recommend to anyone.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your review - I will share your feedback with the team.


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Review from Kerry K (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first interview before moving Mum into Alexandra House until collecting her belongings when she passed I cannot fault anyone that I came in contact with. Everyone without fail was happy, caring and genuine. They turned what could have been an awful experience into something wonderful. My mum
was loved and cared for and given a much better final year than I could have imagined. Thank you everyone!

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your kind words. The team at Alexandra House will be so pleased to read your review. We are sorry to hear of your mother's passing and send our condolences, Take care.


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Review from Bryan M (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my mother has been in respite at Alexander House. I would like to say that on both occasions it has been excellent.
Staff are always friendly, caring and helpful no matter what the circumstances are. It's clean, up to date and has a great activities timetable.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for taking the time to review Alexandra House, your 5* review is much appreciated, I will be sure to let the team know!


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Review from H P (Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very efficiently run.
Help is always available for every request.
Friendly atmosphere in the home all the time.
Entertainment is various and useful.

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Review from Janis P (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for nearly two weeks and has changed beyond belief. She is happy, clean and enjoying life! Thanks to the wonderful loving care. Thank you.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your fantastic 5* review of our Care South home - Alexandra House. How wonderful that your mother settled into the home so well, your comments/feedback will be passed onto all of the team.


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Review from Tracy C (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for your professionalism and kindness towards my mother and all our family. Every member of staff, receptionist, nurses, carers and cleaners all were friendly and caring. Excellent communication and first-rate care. Alexandra House helped us so much, as a family, to cope with a very difficult
situation.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for leaving a review for Alexandra House, I will be sure to pass on your wonderful feedback to the team. Wishing you and your family all the best for the future.


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Review from Mike T (Regular Volunteer) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra House is a wonderful care facility... particularly due to the excellent management and caring and compassionate staff. I lead short acts of worship on a monthly basis, and the local parish church has a great rapport with this care home. The recent summer fete was a brilliant example of working
together for the common good and the benefit of the local community. Well done Alexandra House for offering such excellent care to all your residents.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your kind words, I will be sure to pass on your feedback to the team. Comments like this mean so much to all at Alexandra House. Wishing you all the very best.


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Review from P M (Stepdaughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother liked Alexandra House and on more than one occasion thanked me for arranging for her to stay there. Her well-appointed suite had a lovely aspect and she enjoyed the food. She appreciated the attention she received from the staff who were very thorough as she had a few medical issues. A
special thank you to one in particular who was extremely kind and helpful to us both over the two months that she was there.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely words, it means so much to the team to receive feedback like this especially with a 5* rating. Thank you again.


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Review from J F (Resident) assisted by family/friend published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were delighted with your responsiveness and support in helping to settle me in. Everyone has been very friendly.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for taking the time to leave a review, it means so much for the team to receive feedback, they and I will be thrilled. All the very best to you.


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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Alexandra House is calculated as follows: ( (409 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager

Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Castle Dene and very proud to be the Registered Manager of such a wonderful home.”


Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 58 Single Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Alexandra House to the centre of Poole?

3.0 mile(s) as the crow flies, distance by road may be significantly further.