Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 103 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1750

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lana Wright (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Alexandra House Reviews (103)

9.8

Alexandra House has a Review Score of 9.8 (9.835) out of 10, based on 46 reviews in the last 2 years.
Over all time Alexandra House has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexandra House
  • 40
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Total of 103, showing 41-60
Review from S H (Granddaughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma went to Alexandra House for respite in December and the whole family were so impressed with the care home she then became a resident. The staff are truly caring, compassionate and so patient. My grandma very recently passed away and during her end-of-life care, the whole family was allowed
to be with her. Those of us who stayed for days on end without going home were incredibly well looked after by the staff. Nothing was too much trouble, we were given food, drinks, emotional support and reassurance by all the staff. They made such a difficult time so much easier. The staff ensured my grandma passed away surrounded by her family in the most dignified, peaceful and respectful way. Staff sat with us and shared their memories of her, they comforted us when we were upset and they genuinely cared. I can never thank the staff enough for how they cared for my grandma until she passed away. Most importantly of all my grandma was so happy in Alexandra House - thank you all!
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for taking the time to leave such a wonderful review; your feedback will mean the world to all of the team at Alexandra House.

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Review from Mary M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care team were excellent in looking after my mother for 6 weeks that she stayed at Alexandra House. 3 members of staff were more empathic. compassionate and caring to both Mum, Dad and I. Thank you.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely review. The team at Alexandra House will be thrilled, I will be sure to pass on your feedback to the team. All the best.

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Review from M W (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff acted very promptly to access and admit Dad into respite in a crisis situation. They were so caring, efficient and professional at a very upsetting time for the family. Dad settled very quickly and seems very at home. Thank you.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your kind comments, rating the overall experience at Alexandra House at 5 stars is so wonderful to see. Many Thanks.

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Review from Marion W (Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since I have been here since 27th January 2022. I would like to thank the home and deputy manager for running such an excellent and clean home. I found all the staff very kind and helpful, day and night.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely 5-star review, I will be sure to pass on your feedback to the team at Alexandra House. Wishing you all the very best.

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Review from Ann M (Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Alexandra House for 2 years and have made friends with other residents and staff. I feel this is a lovely home and I would not want to go anywhere else. I am a happy sociable lady.
Reply from Phil Smith, Director of Residential Care at Alexandra House

I am so pleased that you're enjoying your time with us at Alexandra House, I will pass on your lovely feedback to the team. All the best.

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Review from Ros M (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Alexandra House. She always tells me how great the staff are at looking after her. She knows she cannot care for herself and appreciates how gentle and loving they all are to her. She also loves that they welcome our dog who is a regular visitor. They now even have dog biscuits
at the reception desk to welcome him.
The celebrations over Christmas were fantastic the staff made an incredible effort to make it special for the residents.
Whenever we visit the staff are very welcoming and ensure I am aware of any concerns with my mother’s health and well-being.
I would recommend Alexandra House to anyone and their relatives who are looking for care. Thank you to two members of staff in particular and all the staff. I really feel I should name them all, they all need recognising.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your wonderful review, your comments will mean so much to the team and I will ensure to pass them on to all at Alexandra House. Wishing you all the best.

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Review from J B (Friend of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited with my friend who is a resident at Alexandra House for their coronation party. I can honestly say this is the best care home I've ever visited. The staff are always welcoming. The residents are happy and content. They are clearly well looked after. The vibe is calm and stress-free and I feel
totally reassured that my friend is being cared for. The visit was full of celebration, joy and positive energy.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your lovely comments, the team will be thrilled with your five-star rating.

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Review from L L (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care was outstanding and Mum really appreciated the friendliness of the staff and the lovely clean environment. She recuperated well after a hip operation and found the support staff very good. Food and snacks were very good.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your review, I am delighted to read that your mother has recovered well following her operation. Wishing you both all the best.

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Review from D O (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Alexandra House for the way both my family and Mum were treated on her last day. They were so caring, compassionate and thoughtful. Nothing was too much. We were given the private time with her but also the staff were there providing their support from numerous cups of tea
to hugs, tears, smiles and even laughter.
Reply from Simon Bird, Chief Executive at Alexandra House

Thank you so much for your review, I am so sorry to learn of your mother's passing, your comments and 5* review will mean so much to the team at Alexandra House. Wishing you all the best.

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Review from Julie L (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was there just over a year. The staff have been amazing. They treated Mum with dignity, respect and compassion. They couldn't have done anything more for us as well. Mum wanted to pass at the home and not the hospital. It was as lovely as it could be. Mum called it her home which meant a lot to
us. She made friends and joined in with things. We never thought she would. Thank you so much.
Reply from Simon Bird, Chief Executive at Alexandra House

I'm sorry to read of Mum's passing, I am so grateful you have taken the time to review us. I will be sure to pass on your comments and 5* review to all the team at Alexandra House.

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Review from T M (Wife of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a lovely atmosphere in Alexandra House. The staff are warm and friendly and nothing is too much trouble to them. They seem very happy in their jobs, which results in relaxed, contented residents. I would highly recommend Alexandra House.
Reply from Simon Bird, Chief Executive at Alexandra House

Thank you for your lovely review, I am so pleased you would recommend Alexandra House, wishing you all the best.

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Review from Ann W (Respite Resident) assisted by family/friend published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a lovely stay at Alexandra House. I found the staff very helpful and kind. The food was very good.
Reply from Simon Bird, Chief Executive at Alexandra House

Thank you for leaving a review Ann, I am so pleased you enjoyed your stay, wishing you all the very best.

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Review from G B (Resident) assisted by family/friend published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite in May-June for 4 weeks and decided to stay as the staff are very caring and kind to me, also I have company as and when I want it. I do not have anything to worry about anything anymore.
Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your review. I am so pleased you enjoyed your stay with us. Wishing you all the very best.

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Review from P B (Sister-in-law of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law loves being in Alexandra House, the staff are first in class in all respects. Care, kindness, and thoughtful too. He feels extremely pampered. He feels safe too and no longer feels vulnerable.
Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

I am delighted your brother-in-law is enjoying being with us at Alexandra House, it means so much to all the staff to read such wonderful comments. Thank you!

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Review from Gina N (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady in charge is very helpful and has good knowledge of the practices. I feel the home is very welcoming and the staff work very hard. Also, they put on very good gatherings. The last one was the jubilee. Fantastic!
Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your review, I am glad you enjoyed the jubilee celebrations. It's wonderful to read such positive feedback on the home, thank you again!

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Review from J B (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb care for my mother. All staff so kind and helpful. Comfortable room. Well maintained building. Dignity and respect from all staff. Thank you so much.
Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for taking the time to leave us a review, I am delighted to read how well your mother is being cared for in Alexandra House. Wishing you all the best.

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Review from Christopher M (Nephew of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful during our visits, especially with covid protocols. They were very friendly and gentle with our uncle and we could tell he was well taken care of.
Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you Christopher for taking the time to leave a review. I am so pleased to hear how happy you are with your uncle's care at Alexandra House. Wishing you all the very best.

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Review from Jeremy M (Nephew of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are doing a great job taking care of the patients. The staff seem very kind and compassionate when working with the patients. The patients seem happy and well taken care of.
Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your comments, I am so pleased to hear what a wonderful job our staff are doing at Alexandra House. I'll be sure to pass on your comments. All the best.

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Review from M M (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff were respectful and caring to my mum in her last days. They have a difficult job working with Dementia residents, but as a team, support each other to a high standard. I would recommend this care home to any friends for their relatives.
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Review from Joe H (Grandson of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super, friendly staff.
Very attentive.
All-round lovely experience.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Alexandra House is calculated as follows: ( (463 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 541 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.