
Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.
Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.
The home has 58 well-appointed...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Lana Wright(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (58)
Alexandra House Reviews (111)
Alexandra House has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years.
Over all time Alexandra House has 111 reviews.
My grandmother recently stayed in this care home until she passed away, knowing her final few months in such a professional and caring environment made our family know that this was the best place for her. Knowing that my grandmother went with such dignity and compassion is something I will always be indebted to Alexandra House.
Thank you for your lovely 5 star review. Your kind words mean so much to the team, sending you our condolences and thank you again for taking the time to review Alexandra House.
I am extremely grateful for the care the care home and staff have given and shown my mum who has dementia. All staff have been kind to her. I highly recommend this care home, it's in beautiful surroundings and has a calm and peaceful environment.
Thank you for your kind words, recommendations such as these mean so much to the team. I am so pleased that your mum is settled at Alexandra House. Wishing you all the best.
I have been completely happy with my mum's care. The staff are excellent. The manager and desk staff are always cheerful and helpful. I am pleased with all the activities offered and also the good variety and choice of food. It is a great relief to me to know that my mum is properly cared for and that I can see her or phone at anytime.
Thank you so much for your wonderful comments and 5* review. Feedback is so important and comments such as yours mean so much to the team. All the best.
We've been very happy with our Mother's care in Alexandra House. She feels as though it's been her home forever. Thanks to all the staff for their efforts and endless kind acts.
I am delighted that your mother is enjoying life with us at Alexandra House, I will ensure your reveiw is shared with the team at Alexandra House. Wishing you all the best.
All good!
Thank you for taking the time to leave a review, rating the overall experience as 5* means so much to the team. Wishing you all the very best.
Mum is well cared for, our only issue being when new staff don't take on individual needs or preferences leading to inappropriate decisions being made (occasionally). However, any concerns are always dealt with speedily and communication is very good.
Thank you for taking the time to leave a review. I understand that the management in the home have been in touch with you, pleased to hear that you are happy with the care provided to your mum and the home takes immediate actions on feedback. Any suggestions can help us to make continuous improvement for the service being provided at Alexandra House is greatly received.
I am always satisfied with the care and friendliness of most of the staff. Mum is happy and is always treated with respect and fondness. She was treated exceptionally for her 102nd birthday and I feel the carers really are very fond of her and they have lovely relationships. Always very clean and tidy.
Thank you so much for your lovely comments, I am so pleased your mother had such a wonderful birthday. Wishing you both all the very best.
We feel very thankful that we chose Alexandra House.
I can not recommend the home and the staff highly enough.
Thank you so much for taking the time to review Alexandra House - the team will be thrilled with your comments. Wishing you all the very best.
My grandma went to Alexandra House for respite in December and the whole family were so impressed with the care home she then became a resident. The staff are truly caring, compassionate and so patient. My grandma very recently passed away and during her end-of-life care, the whole family was allowed to be with her. Those of us who stayed for days on end without going home were incredibly well looked after by the staff. Nothing was too much trouble, we were given food, drinks, emotional support and reassurance by all the staff. They made such a difficult time so much easier. The staff ensured my grandma passed away surrounded by her family in the most dignified, peaceful and respectful way. Staff sat with us and shared their memories of her, they comforted us when we were upset and they genuinely cared. I can never thank the staff enough for how they cared for my grandma until she passed away. Most importantly of all my grandma was so happy in Alexandra House - thank you all!
Thank you so much for taking the time to leave such a wonderful review; your feedback will mean the world to all of the team at Alexandra House.
All the care team were excellent in looking after my mother for 6 weeks that she stayed at Alexandra House. 3 members of staff were more empathic. compassionate and caring to both Mum, Dad and I. Thank you.
Thank you for your lovely review. The team at Alexandra House will be thrilled, I will be sure to pass on your feedback to the team. All the best.
All staff acted very promptly to access and admit Dad into respite in a crisis situation. They were so caring, efficient and professional at a very upsetting time for the family. Dad settled very quickly and seems very at home. Thank you.
Thank you for your kind comments, rating the overall experience at Alexandra House at 5 stars is so wonderful to see. Many Thanks.
Ever since I have been here since 27th January 2022. I would like to thank the home and deputy manager for running such an excellent and clean home. I found all the staff very kind and helpful, day and night.
Thank you for your lovely 5-star review, I will be sure to pass on your feedback to the team at Alexandra House. Wishing you all the very best.
I have been at Alexandra House for 2 years and have made friends with other residents and staff. I feel this is a lovely home and I would not want to go anywhere else. I am a happy sociable lady.
I am so pleased that you're enjoying your time with us at Alexandra House, I will pass on your lovely feedback to the team. All the best.
The celebrations over Christmas were fantastic the staff made an incredible effort to make it special for the residents.
Whenever we visit the staff are very welcoming and ensure I am aware of any concerns with my mother’s health and well-being.
I would recommend Alexandra House to anyone and their relatives who are looking for care. Thank you to two members of staff in particular and all the staff. I really feel I should name them all, they all need recognising.
Thank you so much for your wonderful review, your comments will mean so much to the team and I will ensure to pass them on to all at Alexandra House. Wishing you all the best.
I visited with my friend who is a resident at Alexandra House for their coronation party. I can honestly say this is the best care home I've ever visited. The staff are always welcoming. The residents are happy and content. They are clearly well looked after. The vibe is calm and stress-free and I feel totally reassured that my friend is being cared for. The visit was full of celebration, joy and positive energy.
Thank you so much for your lovely comments, the team will be thrilled with your five-star rating.
Care was outstanding and Mum really appreciated the friendliness of the staff and the lovely clean environment. She recuperated well after a hip operation and found the support staff very good. Food and snacks were very good.
Thank you for your review, I am delighted to read that your mother has recovered well following her operation. Wishing you both all the best.
I cannot praise the staff at Alexandra House for the way both my family and Mum were treated on her last day. They were so caring, compassionate and thoughtful. Nothing was too much. We were given the private time with her but also the staff were there providing their support from numerous cups of tea to hugs, tears, smiles and even laughter.
Thank you so much for your review, I am so sorry to learn of your mother's passing, your comments and 5* review will mean so much to the team at Alexandra House. Wishing you all the best.
Mum was there just over a year. The staff have been amazing. They treated Mum with dignity, respect and compassion. They couldn't have done anything more for us as well. Mum wanted to pass at the home and not the hospital. It was as lovely as it could be. Mum called it her home which meant a lot to us. She made friends and joined in with things. We never thought she would. Thank you so much.
I'm sorry to read of Mum's passing, I am so grateful you have taken the time to review us. I will be sure to pass on your comments and 5* review to all the team at Alexandra House.
There is a lovely atmosphere in Alexandra House. The staff are warm and friendly and nothing is too much trouble to them. They seem very happy in their jobs, which results in relaxed, contented residents. I would highly recommend Alexandra House.
Thank you for your lovely review, I am so pleased you would recommend Alexandra House, wishing you all the best.
I had a lovely stay at Alexandra House. I found the staff very helpful and kind. The food was very good.
Thank you for leaving a review Ann, I am so pleased you enjoyed your stay, wishing you all the very best.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 16 Jul 2026
Parkstone care home residents are taking in ‘amazing’ sea views during a ‘holiday at home’ at another local Care South care home. Residents from Alexandra House on Alexandra Road, are...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Alexandra House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (1)

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.
My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.
I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.