
Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.
Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.
The home has 58 well-appointed...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Lana Wright(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (58)
Alexandra House Reviews (111)
Alexandra House has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years.
Over all time Alexandra House has 111 reviews.
An excellent, bright, friendly, caring atmosphere with approachable, helpful caring staff who treat residents with kindness and dignity. The only issue is the standard of catering/food since the departure of the original chef (May/June 2018).
The home was welcoming, friendly, clean and helpful.
Mum has been resident in Alexandra House for nine weeks now. She has settled in much better than I expected, mostly due to the great care taken by the staff. It has been a huge relief to know that mum is being well cared for 24/7. I would recommend anyone looking for residential care in the area to come and take a look.
My husband was resident for two weeks for respite. Good welcome and very nice room. Good listening to his requirements. Very well cared for and always complimentary about him. Immaculate and always clean and tidy. Food excellent. Definitely, the best care home of the other five he has been in.
The overall standard is excellent. Staff very helpful and willing; my wife has improved since coming. However, getting in is akin to getting into Fort Knox. Quite often taking 5-10 minutes and only after phoning them on mobile.
Thank you for your very positive review of our new care home at Alexandra House. We are delighted that your wife has improved since joining and that our staff are helpful and willing. Alexandra House is a residential and dementia care home and as such security is very important to us. It appears...
The staff have been absolutely fantastic during my mum's transition from life at home. Her care is excellent and all her needs have been met since being here. I would have no hesitation with recommending Alexandra House.
Overall a lovely home, the staff are very friendly and make you feel welcome. My friend seems very settled here.
The Alexandra House team has supported not only my beloved father but my family with his seamless transition to residential care. Thank you.
I have not seen my brother so happy and relaxed for a long time I used to dread going to visit him as dementia changed his personality to an irritable, verbally abusive and moody person but the staff here are brilliant. I can't thank them enough for the change they have made with him.
My mum only moved in on 1st June and became unwell after two days. She was them taken into hospital. Upon her return and during her hospital stay, all the team have been nothing but supportive in every way. Since returning from the hospital last week. Every member of staff have looked after her with care and dignity, even the amazing chef come in to introduce himself. My thanks to all.
As I was the first lady to visit the new rebuilt Alexandra House, I am confident that the high standard of this care home will continue. All the carers day and night and the management were a great team,
Daily entertainment, sitting in the sheltered garden on visiting the nearby park - very enjoyable. Hoping to return soon, thanks!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 16 Jul 2026
Parkstone care home residents are taking in ‘amazing’ sea views during a ‘holiday at home’ at another local Care South care home. Residents from Alexandra House on Alexandra Road, are...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Alexandra House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (1)

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.
My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.
I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”
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