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Alexandra House

88a Alexandra Road, Parkstone, Poole, Dorset BH14 9EW
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Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)
Alexandra House, Poole
The care given was exceptionalTeresa D(Daughter of Resident/Service User)
Alexandra House, Poole
The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)
Alexandra House, Poole

In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lana Wright(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with ensuite Wet Room (58)

Alexandra House Reviews (111)

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9.8

Alexandra House has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years. Over all time Alexandra House has 111 reviews.

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Review from I R (Son of Resident) published on 7 November 2018 Submitted via Postal Card
Overall Experience

An excellent, bright, friendly, caring atmosphere with approachable, helpful caring staff who treat residents with kindness and dignity. The only issue is the standard of catering/food since the departure of the original chef (May/June 2018).

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Review from S C (Friend of Resident) published on 26 October 2018 Submitted via Postal Card
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The home was welcoming, friendly, clean and helpful.

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Review from Malcolm C (Son of Resident) published on 16 October 2018 Submitted via Postal Card
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Mum has been resident in Alexandra House for nine weeks now. She has settled in much better than I expected, mostly due to the great care taken by the staff. It has been a huge relief to know that mum is being well cared for 24/7. I would recommend anyone looking for residential care in the area to come and take a look.

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Review from Jill S (Wife of Resident) published on 28 September 2018 Submitted via Postal Card
Overall Experience

My husband was resident for two weeks for respite. Good welcome and very nice room. Good listening to his requirements. Very well cared for and always complimentary about him. Immaculate and always clean and tidy. Food excellent. Definitely, the best care home of the other five he has been in.

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Review from Michael B (Husband of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

The overall standard is excellent. Staff very helpful and willing; my wife has improved since coming. However, getting in is akin to getting into Fort Knox. Quite often taking 5-10 minutes and only after phoning them on mobile.

Reply from Simon Bird, Property & Business Development Director at Alexandra House

Thank you for your very positive review of our new care home at Alexandra House. We are delighted that your wife has improved since joining and that our staff are helpful and willing. Alexandra House is a residential and dementia care home and as such security is very important to us. It appears...  

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Review from Carl J (Son of Resident) published on 12 September 2018 Submitted via Postal Card
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The staff have been absolutely fantastic during my mum's transition from life at home. Her care is excellent and all her needs have been met since being here. I would have no hesitation with recommending Alexandra House.

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Review from Keri S (Friend of Resident) published on 12 September 2018 Submitted via Postal Card
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Overall a lovely home, the staff are very friendly and make you feel welcome. My friend seems very settled here.

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Review from K R (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card
Overall Experience
A wonderful light, airy, well designed and well-equipped facility staffed by dedicated, caring and empathetic personnel.

The Alexandra House team has supported not only my beloved father but my family with his seamless transition to residential care. Thank you.

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Review from J P (Sister of Resident) published on 14 August 2018 Submitted via Postal Card
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I have not seen my brother so happy and relaxed for a long time I used to dread going to visit him as dementia changed his personality to an irritable, verbally abusive and moody person but the staff here are brilliant. I can't thank them enough for the change they have made with him.

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Review from Alison K (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card
Overall Experience

My mum only moved in on 1st June and became unwell after two days. She was them taken into hospital. Upon her return and during her hospital stay, all the team have been nothing but supportive in every way. Since returning from the hospital last week. Every member of staff have looked after her with care and dignity, even the amazing chef come in to introduce himself. My thanks to all.

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Review from Patricia H (Respite Resident) published on 11 June 2018 Submitted via Postal Card
Overall Experience

As I was the first lady to visit the new rebuilt Alexandra House, I am confident that the high standard of this care home will continue. All the carers day and night and the management were a great team,

Daily entertainment, sitting in the sheltered garden on visiting the nearby park - very enjoyable. Hoping to return soon, thanks!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (27) & Events (0)

News
  • 16 Jul 2026

    Parkstone care home residents are taking in ‘amazing’ sea views during a ‘holiday at home’ at another local Care South care home. Residents from Alexandra House on Alexandra Road, are...

  • 02 Jun 2026

    Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...

  • 27 May 2026

    Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (6)

  • 30 Jan 2026Recipient: Care South
  • 31 Jan 2025Recipient: Care South
  • 31 Jan 2024Recipient: Care South

Accreditations

There are no accreditations posted yet for Alexandra House.

Meet the Team (1)

Lana Wright
Lana WrightJob Title:Home ManagerJoined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.

My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.

I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”

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