Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 103 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1750

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lana Wright (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Alexandra House Reviews (103)

9.8

Alexandra House has a Review Score of 9.8 (9.835) out of 10, based on 46 reviews in the last 2 years.
Over all time Alexandra House has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexandra House
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Total of 103, showing 81-100
Review from Julie O (Daughter of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's a difficult decision to hand over the care of your elderly Mum to a residential home. It was only for 4 weeks respite to cover the time before, during and after our holiday. Everyone needed a break and Mum needed to evaluate whether home or care was the right place for her.
I must say the whole
process was fully explained by the manager and I felt very welcome even though my visit was an unscheduled pop in to just view the home and see what may or may not be possible.
4 weeks respite was agreed, even Mum was happy with the proposed choice of home and decided not to go for a visit before the first day of her 4-week stay.
She enjoyed her stay and everyone who went to visit said how relaxed and well she looked. We were all impressed with the level of staff on duty, the quality of the surroundings and the number of activities arranged for the residents.
Whilst Mum is now back home, I know she isn't adverse to another stay at Alexandra House so who knows what might happen.
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Review from Michael F (Son of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy to see mum is always dressed nicely and made comfortable in her chair. Always made welcome by all staff when visiting. Staffing ratios always appear to be up together and I am always kept aware of any matters arising from my mother's care.
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Review from T J S (Daughter of Resident) published on 24 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father initially went to Alexandra House for respite care but feels so safe and happy there that he has decided to stay permanently. The staff are absolutely amazing and go over and above, the environment can only be described as luxurious, there are so many events and trips and there is such a positive
atmosphere.
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Review from S S (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at this home for a short time and settled in very quickly. The staff are all lovely and so helpful and caring to everyone. You were made to feel welcomed whenever you visited. It is lovely and clean and decorated very pleasantly. More like a 5-star hotel. In the time my mum was here she gained
weight and got mobile again with a frame. Thank you.
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Review from J M (Resident) assisted by family/friend published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a week's respite care here and I can honestly say it felt like a holiday. The staff were so caring and I was treated very well.
I would 100% recommend to anyone and I am sure I will return.
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Review from J S (Daughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking at numerous homes we knew straight away Alexandra House was the one.
Mum sent in in March and since then she has returned to being her old self. Cannot praise the staff enough for the care and commitment to the residents. We wanted mum to spend the end of her life being happy and content
and thanks to everyone this has happened. Thank you for returning our mum back to us.
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Review from B T (Respite Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My respite stay has proved valuable as I have been able to observe the care provided for permanent residents. I now know at what stage I will need that level of care.
Until then, I will be happy to treat Alexander House as a "holiday home".
We may have a past and an uncertain future but the staff
here do their best to provide us with a pleasant present.
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Review from Patricia B (Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely content here. I am now 90 and know I cannot have a very happy life I had with husband and 6 children "in the old days". I enjoy the food and have put on 2 stone!
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Review from Karen S (Daughter of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since February 2019. The quality of care that she has and continues to have is exceptional. The surroundings are lovely and I couldn't wish for better for my mother in her present state of health. I would have no problem in recommending Alexandra House to anyone requiring
the best for their loved ones.
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Review from Nikki P (Daughter of Resident) published on 26 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A well designed light and airy home from home.


Mum has been a resident at Alexandra House since it reopened in 2018. Every effort was made to help her transition from another care home as stress free as possible. The staff are kind, considerate and very patient, they have the taken time to get to

know mum and what her likes and dislikes are. It it a huge relief knowing mum is being well cared for 24/7.
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Review from Karen R (Daughter of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that Mum has found a new home from home. The staff are very kind and considerate, they are very aware of the stress that comes from a relative moving into a care home and have gone to great lengths to make this process as easy as possible for Mum and the rest of the family.
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Review from Helena W (Resident) published on 24 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautiful place. Dining room more like a canteen. Staff eating with residents and picking at food from serving dishes. Needs more discipline in the dining room.
Reply from Graham Brittain, Director of Care Services at Alexandra House

Dear Helena


Thank you for your feedback. We have taken immediate action regarding your comments about the food service and the dining experience. We are absolutely committed to the highest standards of food presentation and food hygiene and I genuinely believe what you observed will have been an exceptional occurrence. We always strive for the highest standards because we know that mealtimes are very important for our residents. I trust that you will have seen an improvement but if for any reason you remain dissatisfied, please contact me directly at Head Office on 01202 712400 or by email graham.brittain@care-south.co.uk.

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Review from I R (Son of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent, bright, friendly, caring atmosphere with approachable, helpful caring staff who treat residents with kindness and dignity. The only issue is the standard of catering/food since the departure of the original chef (May/June 2018).
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Review from S C (Friend of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was welcoming, friendly, clean and helpful.
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Review from Malcolm C (Son of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident in Alexandra House for nine weeks now. She has settled in much better than I expected, mostly due to the great care taken by the staff. It has been a huge relief to know that mum is being well cared for 24/7. I would recommend anyone looking for residential care in the area to
come and take a look.
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Review from Jill S (Wife of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was resident for two weeks for respite. Good welcome and very nice room. Good listening to his requirements. Very well cared for and always complimentary about him. Immaculate and always clean and tidy. Food excellent. Definitely, the best care home of the other five he has been in.
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Review from Michael B (Husband of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall standard is excellent. Staff very helpful and willing; my wife has improved since coming. However, getting in is akin to getting into Fort Knox. Quite often taking 5-10 minutes and only after phoning them on mobile.
Reply from Simon Bird, Property & Business Development Director at Alexandra House

Thank you for your very positive review of our new care home at Alexandra House. We are delighted that your wife has improved since joining and that our staff are helpful and willing. Alexandra House is a residential and dementia care home and as such security is very important to us. It appears that this may be getting in the way of visitors ease of access to the home and we will put measures in place to ensure the staff of more responsive to this.

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Review from Carl J (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been absolutely fantastic during my mum's transition from life at home. Her care is excellent and all her needs have been met since being here. I would have no hesitation with recommending Alexandra House.
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Review from Keri S (Friend of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a lovely home, the staff are very friendly and make you feel welcome. My friend seems very settled here.
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Review from K R (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful light, airy, well designed and well-equipped facility staffed by dedicated, caring and empathetic personnel.
The Alexandra House team has supported not only my beloved father but my family with his seamless transition to residential care. Thank you.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Alexandra House is calculated as follows: ( (463 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 541 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”

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