Alexandra House

All-round care is excellent. Careers so friendly. They all tried to calm patients, I am very impressed. The food is very nice - enjoyable. Dining room is bright, the tablecloths are a nice touch too.

A home from home. Nothing is too much trouble for the staff who always have the residents best interest foremost.

This is exactly the place I would wish to be cared for in should it ever be necessary. Clean, welcoming and spacious. Staff are all very friendly, cheerful and caring and this is always reflected in the way my friend talks about the home and the staff. There is no more deserving place for praise than Alexandra House! Thank you to them all.

My mother has been a resident at Alexandra House since July 2019, after having a number of falls and issues at home. She has been very happy there and I have been so pleased with the level of care the care home provides. The processes and logistics of getting mum into the home at very short notice were smooth and efficient, but the key to this home's success, in my mind, is the amazing level of kindness the staff show to the residents. The care is bespoke in nature, and the staff continually go the extra mile in their support for the residents. The accommodation is first class, as is the cleaning (mum's room and en-suite is always spotless). The food is very good, and again, bespoke to the residents' needs and wants as necessary. I cannot recommend Alexandra House enough. I have some experience of other care homes, and Alexandra House is in a completely different class to others I am aware of.

My mum spent three weeks at Alexandra House for much-needed respite. The kindness and care shown by all staff there was second to none, from our initial enquiry to the minute she left to return home. Mum really enjoyed her time at the home and left a much better person, fit and well, than when she arrived. Thank you to everyone at Alexandra House.

Mum was only a resident of Alexandra House for four months but she felt at home from the moment she arrived. This was a great comfort to all the family as we know Mum was safe and cared for when we were unable to see her due to Coronavirus. Both Mum and I were always treated with kindness and all the staff treated Mum with dignity both before and after she had passed away, which was very moving and greatly appreciated. I was especially touched when all available staff lined up to say goodbye to Mum when she was being taken out for the last time. I will always feel lucky that Mum was in their care for her final few months.

I can highly recommend them.

I recently found myself in the difficult situation of needing to arrange residential care for my mother who had a diagnosis of Alzheimer's. I viewed Alexandra House and was immediately impressed by the professionalism of the manager and the friendliness of her team. Every member of staff greeted us with a hello and a smile as I passed them during my guided tour. this warm approach continued throughout my mother's residency and fuelled the positive atmosphere that pervades at Alexandra house. I visited my mother often at unannounced times of day (and night). During my visits, I witnessed conversations between staff and residents, all of which were, without exception, friendly, kind and respectful interactions. The staff took the time to get to know my mother as an individual and when she sadly entered her end of life phase, Alexandra House staff were there to support her with dignified and pain-free care. Family visited during this difficult time and were made welcome by the staff 24/7. It is fair to say that the staff provided empathetic yet pragmatic support not only to my mother but to her family too, which was invaluable in helping us cope with my mother's circumstances.

All staff very helpful and caring and facilities excellent. I feel safe here and well looked after.

I thank them all for their care of my mother and would highly recommend Alexandra House to anybody looking for somewhere where their loved ones are safe, respected and well cared for.

From the moment Dad was assessed for admittance he was made to feel at home and involved in the way that he wanted to be cared for. He was leaving his own home, that he loved, and that difficult transition was handled with exceptional care and consideration. All of the staff, the care staff, administration staff, catering staff, housekeeping and management were so clearly invested in the care and wellbeing of their charges that we felt absolutely confident in leaving Dad in their hands. A relative of mine, who visited Dad, said she felt that the accommodation had a boutique hotel feel. The layout and the facilities are first class and it is clearly a building designed for purpose. Every effort is made to promote a community feel with outings and in house events to stimulate and entertain. We are so pleased that we found Alexandra House for Dad. We would not hesitate to recommend it.

Cannot praise the staff enough for caring! Lovely relaxed attitude to residents, joking and joining in entertainments provided. If I have to go into a care home, I will ask for my son's to put me in this one! Well done everyone, I enjoy visiting.

From the day we looked around this home to the day my mother had to leave we were treated with kindness, honesty, respect and dignity. There was always a willingness to help, advise and generally assist us in any way possible. Communication was brilliant. If it wasn't for family circumstances my mother would still be there. It was great to know mum had various activities organised that she could participate in most days and family were able to join in too.

Whilst Mum is now back home, I know she isn't adverse to another stay at Alexandra House so who knows what might happen.

Happy to see mum is always dressed nicely and made comfortable in her chair. Always made welcome by all staff when visiting. Staffing ratios always appear to be up together and I am always kept aware of any matters arising from my mother's care.

My father initially went to Alexandra House for respite care but feels so safe and happy there that he has decided to stay permanently. The staff are absolutely amazing and go over and above, the environment can only be described as luxurious, there are so many events and trips and there is such a positive atmosphere.

My mum was at this home for a short time and settled in very quickly. The staff are all lovely and so helpful and caring to everyone. You were made to feel welcomed whenever you visited. It is lovely and clean and decorated very pleasantly. More like a 5-star hotel. In the time my mum was here she gained weight and got mobile again with a frame. Thank you.

I would 100% recommend to anyone and I am sure I will return.

Mum sent in in March and since then she has returned to being her old self. Cannot praise the staff enough for the care and commitment to the residents. We wanted mum to spend the end of her life being happy and content and thanks to everyone this has happened. Thank you for returning our mum back to us.

We may have a past and an uncertain future but the staff here do their best to provide us with a pleasant present.