
Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.
Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.
The home has 58 well-appointed...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Lana Wright(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (58)
Alexandra House Reviews (111)
Alexandra House has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years.
Over all time Alexandra House has 111 reviews.
Mum was only a resident of Alexandra House for four months but she felt at home from the moment she arrived. This was a great comfort to all the family as we know Mum was safe and cared for when we were unable to see her due to Coronavirus. Both Mum and I were always treated with kindness and all the staff treated Mum with dignity both before and after she had passed away, which was very moving and greatly appreciated. I was especially touched when all available staff lined up to say goodbye to Mum when she was being taken out for the last time. I will always feel lucky that Mum was in their care for her final few months.
The attention to the resident's needs is very good and caring.
I can highly recommend them.
I recently found myself in the difficult situation of needing to arrange residential care for my mother who had a diagnosis of Alzheimer's. I viewed Alexandra House and was immediately impressed by the professionalism of the manager and the friendliness of her team. Every member of staff greeted us with a hello and a smile as I passed them during my guided tour. this warm approach continued throughout my mother's residency and fuelled the positive atmosphere that pervades at Alexandra house. I visited my mother often at unannounced times of day (and night). During my visits, I witnessed conversations between staff and residents, all of which were, without exception, friendly, kind and respectful interactions. The staff took the time to get to know my mother as an individual and when she sadly entered her end of life phase, Alexandra House staff were there to support her with dignified and pain-free care. Family visited during this difficult time and were made welcome by the staff 24/7. It is fair to say that the staff provided empathetic yet pragmatic support not only to my mother but to her family too, which was invaluable in helping us cope with my mother's circumstances.
All staff very helpful and caring and facilities excellent. I feel safe here and well looked after.
In the last month of her life, she was largely unresponsive but cared for and nursed by the team at Alexandra House. Any amount of money couldn’t have bought her better care anywhere else. Her dignity was respected by all of the team at all times. Their care, patience and attention to detail were marvellous.
It is difficult to single out individuals, the cleaners were considerate, the reception staff respectful, the caring staff on hand day and night for my mother. Their professionalism is a reflection of the leadership at Alexandra House from both the manager and her deputy.
I thank them all for their care of my mother and would highly recommend Alexandra House to anybody looking for somewhere where their loved ones are safe, respected and well cared for.
From the moment Dad was assessed for admittance he was made to feel at home and involved in the way that he wanted to be cared for. He was leaving his own home, that he loved, and that difficult transition was handled with exceptional care and consideration. All of the staff, the care staff, administration staff, catering staff, housekeeping and management were so clearly invested in the care and wellbeing of their charges that we felt absolutely confident in leaving Dad in their hands. A relative of mine, who visited Dad, said she felt that the accommodation had a boutique hotel feel. The layout and the facilities are first class and it is clearly a building designed for purpose. Every effort is made to promote a community feel with outings and in house events to stimulate and entertain. We are so pleased that we found Alexandra House for Dad. We would not hesitate to recommend it.
Cannot praise the staff enough for caring! Lovely relaxed attitude to residents, joking and joining in entertainments provided. If I have to go into a care home, I will ask for my son's to put me in this one! Well done everyone, I enjoy visiting.
From the day we looked around this home to the day my mother had to leave we were treated with kindness, honesty, respect and dignity. There was always a willingness to help, advise and generally assist us in any way possible. Communication was brilliant. If it wasn't for family circumstances my mother would still be there. It was great to know mum had various activities organised that she could participate in most days and family were able to join in too.
I must say the whole process was fully explained by the manager and I felt very welcome even though my visit was an unscheduled pop in to just view the home and see what may or may not be possible.
4 weeks respite was agreed, even Mum was happy with the proposed choice of home and decided not to go for a visit before the first day of her 4-week stay.
She enjoyed her stay and everyone who went to visit said how relaxed and well she looked. We were all impressed with the level of staff on duty, the quality of the surroundings and the number of activities arranged for the residents.
Whilst Mum is now back home, I know she isn't adverse to another stay at Alexandra House so who knows what might happen.
Happy to see mum is always dressed nicely and made comfortable in her chair. Always made welcome by all staff when visiting. Staffing ratios always appear to be up together and I am always kept aware of any matters arising from my mother's care.
My father initially went to Alexandra House for respite care but feels so safe and happy there that he has decided to stay permanently. The staff are absolutely amazing and go over and above, the environment can only be described as luxurious, there are so many events and trips and there is such a positive atmosphere.
My mum was at this home for a short time and settled in very quickly. The staff are all lovely and so helpful and caring to everyone. You were made to feel welcomed whenever you visited. It is lovely and clean and decorated very pleasantly. More like a 5-star hotel. In the time my mum was here she gained weight and got mobile again with a frame. Thank you.
I would 100% recommend to anyone and I am sure I will return.
Mum sent in in March and since then she has returned to being her old self. Cannot praise the staff enough for the care and commitment to the residents. We wanted mum to spend the end of her life being happy and content and thanks to everyone this has happened. Thank you for returning our mum back to us.
Until then, I will be happy to treat Alexander House as a "holiday home".
We may have a past and an uncertain future but the staff here do their best to provide us with a pleasant present.
I am extremely content here. I am now 90 and know I cannot have a very happy life I had with husband and 6 children "in the old days". I enjoy the food and have put on 2 stone!
My mother has been a resident since February 2019. The quality of care that she has and continues to have is exceptional. The surroundings are lovely and I couldn't wish for better for my mother in her present state of health. I would have no problem in recommending Alexandra House to anyone requiring the best for their loved ones.
A well designed light and airy home from home.
Mum has been a resident at Alexandra House since it reopened in 2018. Every effort was made to help her transition from another care home as stress free as possible. The staff are kind, considerate and very patient, they have the taken time to get to know mum and what her likes and dislikes are. It it a huge relief knowing mum is being well cared for 24/7.
I feel that Mum has found a new home from home. The staff are very kind and considerate, they are very aware of the stress that comes from a relative moving into a care home and have gone to great lengths to make this process as easy as possible for Mum and the rest of the family.
Beautiful place. Dining room more like a canteen. Staff eating with residents and picking at food from serving dishes. Needs more discipline in the dining room.
Dear Helena
Thank you for your feedback. We have taken immediate action regarding your comments about the food service and the dining experience. We are absolutely committed to the highest standards of food presentation and food hygiene and I genuinely believe what you observed will have been...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 16 Jul 2026
Parkstone care home residents are taking in ‘amazing’ sea views during a ‘holiday at home’ at another local Care South care home. Residents from Alexandra House on Alexandra Road, are...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Alexandra House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (1)

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.
My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.
I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”
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