Alexandra House

This was the first time my 95-year-old mum had used any care home for respite for four weeks. Overall, it was a great success and she would be very happy to use your service in future.

My aunty loves it here and she feels safe. Thank you from the bottom of my heart.

Mum had to go for restbite care. On arrival at Alexandra House the centre manager helped get Mum out of the care and imediatley reasured and was kind to Mum. Her lovely staff settled Mum in as she was a little poorley. Then came to us the family and thoroughley explained everything about the facility to us whilst asking in depth questions about Mums life/likes/needs etc. We have visited many times and are allways welcomed no matter how busy the staff are. They make time for us and more importantly Mum. Excelent staff/care/quality.

My mother, May, moved in to Alexandra House on 30th December 2024. It began as a 2week respite stay as she was becoming unable to cope at home even with carers. This steadily increased to more respite and then as Mum became more and more frail she was given end of life care and sadly passed away mid February. The seven weeks that she spent at Alexandra House were blessed. My sisters my brother and I were so very very grateful to all the staff for their care, their empathy - to mum to us and to all the family who visited- their professionalism and their patience. We could not have asked for more for our dear mother in her last weeks. I cannot stress highly enough the brilliance of Alexandra House and they all have my heartfelt thanks and admiration.

We cannot thank you enough for your dedication and for the support that each one of you offered so generously and consistently to mum and to her family.

As a family we will always be grateful for the support given to us by all the staff, helping my mum and all of us through our most difficult time.

I think my husband is being well looked after. The building is very clean and comfortable. The activities are good, not always joining in - that's his choice!

I'm very happy with the care and entertainment at Alexandra House. Mum is happy here and safe. It's reassuring to know that my mum is being looked after well and her mind and body are being stimulated. I enjoy the coffee and pastries. Thank you all at Alexandra House.

Can there be more stimulating tv. programs in the lounge not just cheap afternoon tv. perhaps films, documentaries or nature. Perhaps a film club once a week + talks from locals or schools + students.

My husband has been a resident at Alexandra House for 3 and 1/2 months. The ambience of the house is warm, bright and welcoming. My husband has poor mobility and needs two carers to move him. He is always treated with care and dignity. The activities organisers work very hard to provide interesting activities and are always cheerful and inclusive. The kitchen staff try hard to provide a good choice and variety of dishes.

My mother has been a resident at Alexandra House Care Home for about 10 months and has found the care she has received to be excellent, and all the staff is very kind. Last week she was unfortunately taken ill whilst out visiting friends. Whilst waiting for the ambulance, her friends called Alexandra House to advise them of the situation, and two members of staff very kindly came out immediately to help with the situation and hand over to the ambulance staff. This undoubtedly helped in ensuring she received the best urgent care at the hospital, and we are so grateful to the care home staff for going above and beyond to help my mother, who made a good recovery and was able to return to the home within a couple of days. Well done and thank you so much to all the Alexandra House staff for providing such excellent care.

I would have no problems recommending Alexandra House to friends for their loved ones. Thank you.

Always ready to listen to you and help if they can. Always with a smile and a warm welcome. Would recommend to anyone.

From the first interview before moving Mum into Alexandra House until collecting her belongings when she passed I cannot fault anyone that I came in contact with. Everyone without fail was happy, caring and genuine. They turned what could have been an awful experience into something wonderful. My mum was loved and cared for and given a much better final year than I could have imagined. Thank you everyone!

Staff are always friendly, caring and helpful no matter what the circumstances are. It's clean, up to date and has a great activities timetable.

Entertainment is various and useful.

Thank you for your professionalism and kindness towards my mother and all our family. Every member of staff, receptionist, nurses, carers and cleaners all were friendly and caring. Excellent communication and first-rate care. Alexandra House helped us so much, as a family, to cope with a very difficult situation.

Alexandra House is a wonderful care facility... particularly due to the excellent management and caring and compassionate staff. I lead short acts of worship on a monthly basis, and the local parish church has a great rapport with this care home. The recent summer fete was a brilliant example of working together for the common good and the benefit of the local community. Well done Alexandra House for offering such excellent care to all your residents.

My stepmother liked Alexandra House and on more than one occasion thanked me for arranging for her to stay there. Her well-appointed suite had a lovely aspect and she enjoyed the food. She appreciated the attention she received from the staff who were very thorough as she had a few medical issues. A special thank you to one in particular who was extremely kind and helpful to us both over the two months that she was there.

We were delighted with your responsiveness and support in helping to settle me in. Everyone has been very friendly.