Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 103 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1750

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lana Wright (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Alexandra House Reviews (103)

9.8

Alexandra House has a Review Score of 9.8 (9.835) out of 10, based on 46 reviews in the last 2 years.
Over all time Alexandra House has 103 reviews.

Overall Experience
  • 92
  • 11
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Date Published
  • 103
  • 8
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  • 46
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Reviewer Connection to Alexandra House
  • 40
  • 17
  • 10
  • 8
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
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  • 1
  • 1
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Total of 103, showing 21-40
Review from H P (Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very efficiently run.
Help is always available for every request.
Friendly atmosphere in the home all the time.
Entertainment is various and useful.
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Review from Janis P (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for nearly two weeks and has changed beyond belief. She is happy, clean and enjoying life! Thanks to the wonderful loving care. Thank you.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your fantastic 5* review of our Care South home - Alexandra House. How wonderful that your mother settled into the home so well, your comments/feedback will be passed onto all of the team.

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Review from Tracy C (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for your professionalism and kindness towards my mother and all our family. Every member of staff, receptionist, nurses, carers and cleaners all were friendly and caring. Excellent communication and first-rate care. Alexandra House helped us so much, as a family, to cope with a very difficult
situation.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for leaving a review for Alexandra House, I will be sure to pass on your wonderful feedback to the team. Wishing you and your family all the best for the future.

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Review from Mike T (Regular Volunteer) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alexandra House is a wonderful care facility... particularly due to the excellent management and caring and compassionate staff. I lead short acts of worship on a monthly basis, and the local parish church has a great rapport with this care home. The recent summer fete was a brilliant example of working
together for the common good and the benefit of the local community. Well done Alexandra House for offering such excellent care to all your residents.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your kind words, I will be sure to pass on your feedback to the team. Comments like this mean so much to all at Alexandra House. Wishing you all the very best.

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Review from P M (Stepdaughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother liked Alexandra House and on more than one occasion thanked me for arranging for her to stay there. Her well-appointed suite had a lovely aspect and she enjoyed the food. She appreciated the attention she received from the staff who were very thorough as she had a few medical issues. A
special thank you to one in particular who was extremely kind and helpful to us both over the two months that she was there.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely words, it means so much to the team to receive feedback like this especially with a 5* rating. Thank you again.

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Review from J F (Resident) assisted by family/friend published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were delighted with your responsiveness and support in helping to settle me in. Everyone has been very friendly.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for taking the time to leave a review, it means so much for the team to receive feedback, they and I will be thrilled. All the very best to you.

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Review from Stephen K (Brother of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 89-year-old sister liked Alexandra House a lot; the kindness of the staff "they kiss me goodnight" and the excellent food in particular. She had two months of excellent care, and she was treated with great dignity at the end. The staff were so kind to the family also, two members of staff in particular
- lovely people. I cannot fault Alexandra House.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your wonderful 5 * review of Alexandra House. Your kind words will mean so much to the team, wishing you and your family all the best for the future, thank you again.

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Review from David R (Friend of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Social services allocated my former neighbour to Alexandra House as soon as her husband was hospitalised/died.
The care there was excellent, as she deteriorated through Lewy body dementia. Visiting coped with the pandemic very well, and I visited for as long as my visits were useful to her.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely 5* review of Alexandra House, the team will be delighted, as am I. Wishing you all the very best for the future.

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Review from A P (Wife of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Accepted on very short notice on Friday evening. Amazing service!
Greeted at the door, no delays, no hassle. No extra bureaucracy.
Staff amazing, caring and helpful. Thank you very much for your support!
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your lovely feedback. I am so pleased your husband has settled in well at Alexandra House and the process was so smooth. Wishing you both all the best.

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Review from C B (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was lucky to be a resident in this wonderful home. The care she received was fantastic. The staff couldn’t do enough for her and they all treated her with compassion and respect. I would recommend this home to any family looking for care for their loved ones.
Reply from Esther Sheppard, Senior Customer Relationship Manager at Alexandra House

Thank you so much for taking the time to leave a review, the team at Alexandra House will be absolutely thrilled by your comments. A 5* rating means so much to the team. All the very best to you.

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Review from J P (Sister-in-law of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving to Alexandra House mu sister-in-law has received excellent care and we relatives have been welcomed as part of a family. Any queries are always dealt with quickly and graciously. She tells us that she is never going anywhere else! Surely the best testament to a very good care home.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your kind words, the team at Alexandra House will be absolutely delighted. Wishing you all the very best.

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Review from Peter B (Grandson of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother recently stayed in this care home until she passed away, knowing her final few months in such a professional and caring environment made our family know that this was the best place for her. Knowing that my grandmother went with such dignity and compassion is something I will always be
indebted to Alexandra House.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely 5 star review. Your kind words mean so much to the team, sending you our condolences and thank you again for taking the time to review Alexandra House.

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Review from K H (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful for the care the care home and staff have given and shown my mum who has dementia. All staff have been kind to her. I highly recommend this care home, it's in beautiful surroundings and has a calm and peaceful environment.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your kind words, recommendations such as these mean so much to the team. I am so pleased that your mum is settled at Alexandra House. Wishing you all the best.

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Review from Teresa D (Private Carer of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my job I visit quite a few clients in nursing homes. Alexandra House is so far ahead of the rest. It's spotlessly clean, no lingering smell and the decor is friendly and welcoming. Top of the list are the outstanding staff, every member of staff I've spoken to has been kind, polite, friendly and
interested, it's always a pleasure to visit my client. She is very happy and has settled in really well. I honestly can't speak highly enough about Alexandra House. Many thanks.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for taking the time to leave a review, the team at Alexandra House will be absolutely thrilled by your comments. A 5* rating means so much to the team. All the very best to you.

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Review from Beverley B (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been completely happy with my mum's care. The staff are excellent. The manager and desk staff are always cheerful and helpful. I am pleased with all the activities offered and also the good variety and choice of food. It is a great relief to me to know that my mum is properly cared for and that
I can see her or phone at anytime.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your wonderful comments and 5* review. Feedback is so important and comments such as yours mean so much to the team. All the best.

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Review from K M (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've been very happy with our Mother's care in Alexandra House. She feels as though it's been her home forever. Thanks to all the staff for their efforts and endless kind acts.
Reply from Phil Smith, Director of Residential Care at Alexandra House

I am delighted that your mother is enjoying life with us at Alexandra House, I will ensure your reveiw is shared with the team at Alexandra House. Wishing you all the best.

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Review from P S (Son of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good!
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for taking the time to leave a review, rating the overall experience as 5* means so much to the team. Wishing you all the very best.

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Review from B B (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well cared for, our only issue being when new staff don't take on individual needs or preferences leading to inappropriate decisions being made (occasionally). However, any concerns are always dealt with speedily and communication is very good.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for taking the time to leave a review. I understand that the management in the home have been in touch with you, pleased to hear that you are happy with the care provided to your mum and the home takes immediate actions on feedback. Any suggestions can help us to make continuous improvement for the service being provided at Alexandra House is greatly received.

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Review from A B (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always satisfied with the care and friendliness of most of the staff. Mum is happy and is always treated with respect and fondness. She was treated exceptionally for her 102nd birthday and I feel the carers really are very fond of her and they have lovely relationships. Always very clean and tidy.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your lovely comments, I am so pleased your mother had such a wonderful birthday. Wishing you both all the very best.

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Review from Andrew S (Son of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Though my mother spent a relatively short time in the care home, our whole family felt a bond with the team. Nothing was too much trouble, and care was delivered with dignity, respect, professionalism and humour.
We feel very thankful that we chose Alexandra House.
I can not recommend the home and
the staff highly enough.
Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for taking the time to review Alexandra House - the team will be thrilled with your comments. Wishing you all the very best.

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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Alexandra House is calculated as follows: ( (463 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 541 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”

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